Post on 14-Jul-2015
Version: 1.0Stream: Health/ Community
Experience Based Co-Design (EBCD)
A Brief Introduction
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The Experience Based Design approach is…
…about using lived experience to gain insights from which you can identify
opportunities for improvement
…about experiences not attitudes or opinions
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© NHS Institute for Innovation and Improvement 2009
What is Experience Based Co-Design?
http://www.kingsfund.org.uk/projects/ebcd/experience-based-co-design-description
“The biggest untapped resources in the health
system are not doctors but users (of the service).
We need systems that allow people and patients to be
recognised as producers and participants, not just
receivers of systems … At the heart of the approach
users will pay a far larger role in helping to identify
needs, propose solutions, test them out and implement
them, together.”
Source: Design Council, 2004
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© NHS Institute for Innovation and Improvement 2009
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Capture
Understand
Improve
Measure
The Approach – 4 Steps
© NHS Institute for Innovation and Improvement 2009
CAPTURE the Experience
The way the National Health Service in the UK has done this. (10:58)
http://www.youtube.com/watch?v=OXG0G1LrK3I
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The way we incorporate it in our projects?
• Value Stream Mapping Sessions
• In Person Engagement Sessions
• Client Committees
• Youth Engagement
• Survey and Other Strategies
Improve and Measure
• This is where your experience will help us improve the care delivered
• The team will also look at the before and after picture of clients and the processes to make sure we are able to “measure” or in other words “see” the improvements.
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Reflections on the Lived
Journey
(the purple post-its)
Map touchpoints and emotional journey
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More EBCD Videos
http://www.healthtalk.org/peoples-experiences/improving-health-care/experiences-
unexpected-maternity-care
Developing a Client/ Family/ Youth Value Statement or Ideal StateWhat is it that we all agree on
to ground us?
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