1CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

American Express Global Corporate Services

Mitch Stevens,

Senior Vice President, Global Business Development

June 7, 2004

Expanding Frontiers of Expense Management

13CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

Key Trends

• Today’s Corporate Finance trends… – Greater need for control and accountability– Focus on process savings

• Automate multiple business functions

• Reduce employee burden

• Reduce accounting costs

– Focus on cost of goods • Better data for supplier negotiations

• Better data for policy compliance

14CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

New Products

…are driving next-generation Card product developments :– Corporate Meeting Cards

– Corporate-Defined Expense Cards

– American Express @ Work Expense Reporting/CPC Reconciliation

– Co-branded airline cards

– Savings at Work supplier discounts

– 120+ countries in Global Data Repository

15CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

Tighter Control

• Corporate Card program becomes a “dashboard” for corporate spending– T&E is very tightly controlled expense– Online tools enable spending to adjust to

economic cycles w/real-time monitoring• Online program tools replace 80% of service calls• Online reporting replace >90% of paper reports

– Companies extending this dashboard to everyday spend

16CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

Delivering Savings

• Identify & quantify savings opportunities: – Defined Expense Card = no more cash advances

– Meeting Card = lower administrative costs, more clout

– Consolidated spend data online = negotiating leverage

– Automated data feeds = reduced accounting burden

– Automated expense reporting = productive employees

– Card-based supplier discounts = savings for mid-size companies lacking in negotiating clout

17CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

Future Outlook…

Drive savings

Benefit employees

Maximize control

Manage globally

18CORPORATE SERVICESEXPENSE MANAGEMENT SOLUTIONS

Introducing the Innovators

Lorraine RostanzoDirector, Global Travel and

Support Services

WR. GraceGreenville, S.C.