Rehabilitation Center Expansion Proposal by Fatima Amante

HCS 325University of Phoenix

Our BeneficiariesQuality and Cost ADLS and IADL’sDisabledSubstance Abuse

Long Term Care Communication Patient Centric Care Model Technology Implementation Performance EvaluationQuality Assessment

Patient Centric Model Streamline and Cost Reduction Quality ImprovementService at Point of Delivery High-Volume and Low Risk Services Cross-training 360° Feedback

Internal StakeholdersPatient-Staff Relationships Health Care Staff

Physicians NursesHuman Resources Health Care ProfessionalsManagers and Administrators

External Stakeholders Pharmaceutical VendorsState and Federal Government (Medicaid and

Medicare)Insurers Consumer Advocacy Groups Partners

SWOT Analysis

• Strengths • Weaknesses• Opportunities • Threats

Facility Expansion StrategyExpansion Costs and Funding Human Resources and Staffing Salary and Placement Capital BudgetMarket Shares and CompetitionCompetitive Advantage

Conflict Management Emotional Dimension Communication Avoidance Compromise Accommodation Collaboration Organizational Behavior

Acute Sub-Acute Chronic Interminable

Manager’s Role in Conflict Management Assess ConflictIdentify Parties InvolvedAnalyze Issue Evaluate Compromise or ResolveFacilitate resolution meets organizational policy

Ethics Tort Law Contract LawMedical Malpractice Patient Self-determinationPower of Attorney and GuardianshipBeginning and End of Life Care

Financial and Human Resource SectorBudget Equipment Expansion / Renovation CostsHiring New Staff

Interview time and durationFunding for new hire paySchedule and Deadline of ExpansionTraining Internal Applicants

Environmental FactorsIncreasing Health Care Expenditures Physician SupplyPatient Trust and ConsentEconomic Influence

Tracking Quality and ProgressPerformance Statistical EvaluationStatistical Process control Rollout and ImplementationContinuous Quality Improvement

Six Sigma