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CORPORATE OVERVIEW Business Process Solutions
OCTOBER 16, 2014
© 2014 ExlService Holdings, Inc. October 16, 2014
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EXL looks deeper to drive business impact through integrated
solutions and industry knowledge
© 2014 ExlService Holdings, Inc. October 16, 2014
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© 2014 ExlService Holdings, Inc. October 16, 2014
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© 2014 ExlService Holdings, Inc. October 16, 2014
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© 2014 ExlService Holdings, Inc. October 16, 2014
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© 2014 ExlService Holdings, Inc. October 16, 2014
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Professionals 23,000
Post graduates 2,900+
Analytics consultants 1,200+
Nurses, doctors & clinicians
800
Lean Six Sigma Professionals
425+
Actuarial students 70
Attorneys in our legal support services team
40
MBAs 1,700+
People are our biggest asset
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Delivering where our clients need us
North America • Corporate headquarters in
New York city • 7 client management &
business offices • Multiple technology and
product development hubs • 500+ onsite professionals
and consultants
Europe • UK client management &
business office • 200+ professionals in 4
locations • 13 European languages
supported
India • 18 delivery centers • Analytics center in New
Delhi area • Spanish services
delivered from Kochi
Asia • 4 Philippines delivery
centers; URAC accredited for clinical
• Malaysia SSC for Japanese & Mandarin
Jersey City Indianapolis
London Olomouc, CZ
Cluj-Napoca, RO
Sofia, BUL
Jaipur, IND
Bangalore, IND
Kochi, IND
Manila, PH
Malaysia
New York, HQ Chico Dallas
31 Global delivery locations 25+ Languages supported
Noida, IND Gurgaon, IND
Pune, IND Cebu, PH
Hartford
Richmond
Mumbai, IND
11 Analytics is embedded in everything we do
$1.5 billion saved annually by identifying attrition causes and developing retention strategy
$500 million by improving multi-channel marketing campaigns
350% increase in lead generation resulting in $125 million
66% increase in client collection process
50% increase in campaign enrollment
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Platforms and partnerships drive automation and efficiency
Blended seamless solutions for our clients
Technology/platforms Partnerships LifePRO®
CareRadiusSM Subrosource® MicroAnalytix® MedConnection eTRACK
SunGard GETPAID Blackline Systems Coupa Ariba GT Nexus Virtusa Nominodata Microsoft Oracle MicroStrategy
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Our business Operations management
Insurance Healthcare Banking & financial services Finance & accounting Travel Transportation & logistics Utilities
Analytics
Marketing analytics Risk & compliance Operational enhancements
Technology/platforms
Industry platforms Accounting tools Automation support
EXL at a glance
EXLS
270+
25.3%
Established in April
NASDAQ listed
Clients
CAGR from 2006-2013
Professionals 23,000+
1 999 Named insurance “leader” by Everest Group
Excellence in Education winner
URAC accredited clinical services
Numerous industry leader awards
Multiple awards
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22,000+ Employees
The EXL journey
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Incorporated in Delaware
Management, with Oak Hill Capital Partners and FT Ventures acquires EXL from Conseco
Acquired Inductis, a leading strategy and analytics company
Listed on NASDAQ
Opened 1st Delivery Center in Noida
5,500+ employees
Identified as “Top 100 Hot Growth Companies”
Opened UK Office
12,200+ employees
EXL expands into Czech
Republic and Romania
Acquired
Acquired PDMA, Inc. the maker of LifePRO
Acquired
Expansion to Philippines
2014
Acquired
Inception of EXLerator Framework
2013
© 2014 ExlService Holdings, Inc. October 16, 2014
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