eReferral Resource Person

Training Program

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Eastern Gippsland Banyule Nillumbik South East Inner South North Central Metro Barwon

Gippsland Region

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LatrobeBaw BawBass CoastEastWellingtonSouth

Training OverviewTraining Overview

1. Role of a resource person

2. Available resources

3. Required tasks

4. General user support

5. Principles of training

6. Training staff

7. Role Play

8. Questions

Role of a Resource PersonRole of a Resource Person

• Assistance & support

• Liaison between services, PCP & Infoxchange

• Promote system usage

Available ResourcesAvailable Resources

Infoxchange

• Training Plan

• Train the Trainer: How we learn, how we teach

• Resource Person Guidelines

• S2S eReferral User Manual

Available ResourcesAvailable Resources

DHS

• Victorian Service Coordination Practice Manual

• Good Practice Guide for Practitioners

Available ResourcesAvailable Resources

Websites

• https://demo.s2s.org.au

• https:www.s2s.org.au

• www.s2s.org.au

• www.serviceseeker.com.au

• http://www.gha.net.au/bhcig

• Induction of new staff • Registration• Training

• User support• Password management

• Ongoing training and general user support

• Administration

• Agency contact for eReferral practice matters

TasksTasks

Registration

1. Create Registration: assign username and passwordhttp://www.s2s.org.au/

Register/Sign In

Register for S2S

2. Fax registration form to Infoxchange http://www.s2s.org.au/

Resources

 Need Help? Refer to S2S User Manual

Induction of New StaffInduction of New Staff

Password Management

1. Call / email Infoxchange

2. Help to set a secure password when expired

 

Need Help? Refer to S2S User Manual

User SupportUser Support

User SupportUser Support

Managing Internal Processes

Storing Documents

Downloaded SCoTTs

Other forms

Privacy and Consent Policies

Recording of consent (written and verbal)

Information access levels

Intake Processes

Email Notification Management

User SupportUser SupportPrinciples of Teaching and Learning

Understand how people learn

Confucius, in 450BC, said:

“I hear and I forget, I see and I remember, I do and I understand”

Need Help? Refer to Train the Trainer document

User SupportUser SupportPrinciples of Teaching and Learning

Understand how people learn

Percentage of Information Remembered

0%10%20%30%40%50%60%70%80%90%

100%

Read Hear See SeeandHear

Say Sayand Do

User SupportUser Support

Principles of Teaching and Learning

Understand Barriers to Learning

IT skill levels

Change management

Lack of training

User SupportUser Support

Principles of Teaching and Learning

Know Your Topic eReferral System

Service Seeker

Service Coordination

Good Practice Guide for Practitioners

State Wide Service Coordination Manual

Information Privacy & Security

DHS website www.dhs.vic.gov.au/privacy

Information Privacy Act 2000

Health Records Act 2001

User SupportUser Support

Training Staff on eReferral

What Should You Teach?

Exporting SCoTT

Scanning documentation

Sending referrals

External referrals (Fax / PKI emails)

Processing incoming referrals

Referral management

Email notifications

User SupportUser Support

Training Staff on eReferral

Exporting the SCoTT Understand your client management system

Demonstrate how to export the SCTT

Manage exported documents

Use resources:

eReferral manual

S2S Website

Agency based hand out

Ensure information is not duplicated

User SupportUser Support

Training Staff on eReferral

Scanning

Demonstrate how to use the scanner

Saving / managing scanned documents

Resolution

File size

User SupportUser Support

Training Staff on eReferral

Processing Incoming Referrals

Referral Coordinators

Allocation

Status changes

Consolidate internal processes

User SupportUser Support

Training Staff on eReferral

Referral Management Incoming / Sent / Open / Draft

Status changes

House Keeping:Acknowledge sent referrals

Provide adequate feedback

Close incoming referrals

Check email notifications

User SupportUser Support

Training Staff on eReferral

Email Notifications

Incoming email folder

Service-wide email address

User SupportUser Support

Training Staff on eReferral

Information Access Levels

KISS – Keep It Simple Stupid!!!

Objective: facilitate shared care

Need Help? Refer to eReferral Manual

User SupportUser Support

Training Staff on eReferral

Service Records

Find Closed referrals

Service Records - 12 months

All records - 7 years on the servers

User SupportUser Support

Infoxchange / PCP

Implementation support

Phone and email support

Training sessions

Users guide

S2S Support Helpline: 9418 7466

Service 2 Service – S2S

User Support

Liz Landray

Project Officer

Ph. 03 9418 7427 

lizl@infoxchange.net.au

Monique Cosgrove

Project Officer

Ph. 03 9418 7450 

monique@infoxchange.net.au

S2S Support Helpline: 9418 7466

Pat LovelockInfoxchange Project Support Worker

Ph:  5136 5012pat.lovelock@gha.net.au

Service 2 Service - S2S

Find out more

Thank you!

Telephone (03)9418 7417

Mobile 0401 009 091

Email: amodha@infoxchange.net.au

www.s2s.org.au

www.infoxchange.net.au

Amodha RatnayekeS2S Projects Manager