Post on 27-May-2018
California Lottery Report to the Public 2011/2012
Rapid Sales Growth Highlights Record-Breaking Year
In Fiscal Year 2010–2011,
the California Lottery had
the distinction of being the
fastest-growing lottery in
the United States. Our sales
were up by more than
13 percent, and we gave
more supplemental funding
to schools than we had in a number of years.
So how did we follow that up in Fiscal
Year 2011–2012? Well, we broke every
record in the book! Our sales were up for
the third year in a row, this time by an
incredible 27 percent! Lottery sales for the
year reached an all-time high of $4.37
billion, easily surpassing the previous high
of $3.58 billion in Fiscal Year 2005–2006.
In total, sales for the year were up
nearly a billion dollars over what we saw
last fiscal year, and that’s great news
for California schools. The Lottery was
able to send about $190 million more in
supplemental funds to schools this year
compared to last year — about $1.32 billion
in FY 2011–2012 versus $1.13 billion in
FY 2010–2011.
Schools received more money thanks
to a sales increase fueled by strong
Scratchers® and record-smashing MEGA
Millions® sales. The MEGA Millions game
was boosted by incredible sales associated
with the $656 million jackpot that we
had in March, which was a world record.
Scratchers sales saw an enormous
increase due to the Lottery’s first-ever
$10 Scratchers game, $250 Million Cash
Spectacular, which launched in September
of 2011 and completely sold out in a matter
of months.
With increased sales and new, higher
prize payout games on the market, there
were more big winners than ever before.
Charles Hairston of Paso Robles won a
$78 million MEGA Millions jackpot. A San
Jose man visiting relatives in New York
purchased a MEGA Millions ticket there
and won $208 million. And, scores of other
Californians became millionaires thanks
to new games with higher prize payouts.
In short, people were winning every day.
And while sales were up, the Lottery
was doing more than ever to make sure our
players played the games they enjoyed in
a responsible fashion. In August of 2011,
the California Lottery became one of only
two lotteries in the nation to receive a
Level Three Certification for responsible
gaming from the World Lottery Association.
So while our mission is to raise as many
supplemental dollars for schools as we
can, the certification showed that we were
also committed to doing it responsibly.
Of course we could talk about this all
we want, but we felt it was more impor-
tant to actually show you how responsible
gaming benefited our schools. In Fiscal
Year 2011–2012 we embarked on a new
campaign that showcased the outstanding
work schools, teachers and students are
doing across our state using their supple-
mental Lottery dollars. It may not have
been much after that $1.32 billion was
1Rapid Sales Growth Highlights Lottery’s Successful Year
2 Financial Highlights
3Looking Ahead to Fiscal Year 2012–2013 at the California Lottery
4Visualizing The Impact of Lottery Supplemental Funding on Education
6Fiscal Year Highlighted by Large Jackpots, Bigger Winners
8See How Businesses Profit with the California Lottery!
10 Leading the Way inConsumer Protection
12 World Lottery Association Level 3 Certification
12 California Problem Gambling Awareness Week
California Lottery Report to the Public 2011/2012 1
Rapid Sales Growth Highlights Record-Breaking Year
divided to every public school in the state,
but schools knew that in tough economic
times every dollar can have a real impact.
And, when talking about the impact the
Lottery has on our state, it may be easy to
think about public school supplemental
funding and the winners who experienced
those life-changing wins, but the Lottery
also had a tremendous impact on small
businesses all across California through our
network of more than 21,000 retailers.
For instance, when Charles Hairston
won the MEGA Millions jackpot, the retail
location 1 Stop in Paso Robles was also a
big winner. That’s because Lottery retailers
receive a half of one percent of jackpot-
winning tickets sold in their stores. So, for
selling that winning ticket to Mr. Hairston,
1 Stop received a check for $390,000 —
not bad for a small business owner!
We’re excited to share our achievements
with you. We’ve come a long way in a short
period of time. We’re proud to be able
to provide more than a billion dollars to
education for the 12th consecutive year,
but we want to do more. With great new
games, promotions, and a responsible
business plan, the Lottery is poised to take
sales to an even higher level in 2012–2013.
We will remember the 2011–2012 Fiscal
Year as one for the record books. The rest
of this report highlights our achievements.
We hope you enjoy it.
The Lottery was
able to send about
$190 million more in supplemental
funds to schools this
year compared to
last year.
Robert T. O’Neill
California Lottery Director
2 California Lottery Report to the Public 2011/2012
1.69¢ game costs
58.57¢ prizes
3.27¢ operating expenses
6.77¢ retailer bonuses & commissions
29.70¢ contributions to public education
Financial HighlightsSales FY 2011/2012 27 YEARS
Scratchers® $ 2,755,381,647 $ 31,336,905,235
SuperLotto Plus® $ 423,764,191 $ 25,222,366,073
MEGA Millions® $ 720,075,148 $ 3,367,757,982
Fantasy 5 $ 164,026,540 $ 3,204,604,719
Daily 3 $ 135,318,477 $ 2,094,986,370
Hot Spot® $ 131,056,826 $ 4,206,986,298
Raffle $ — $ 25,815,927
Daily Derby® $ 12,334,125 $ 510,777,726
Daily 4 $ 29,534,792 $ 135,617,098
Total sales $ 4,371,491,746 $ 70,105,817,428
Allocation of investment $ — $ 61,383,162
Total sales and portfolio restructuring
$ 4,371,491,746 $70,167,200,590
* As required by law, each year an independent accounting firm audits the California Lottery’s financial statements. KPMG LLP conducted an independent audit of the Lottery’s annual financial statements and issued an unqualified opinion on those statements as of and for the fiscal year ending June 30, 2012. The State Controller’s Office and other independent accounting firms also audit various aspects of the Lottery’s operations. For a copy of the audited financial statements, contact the California Lottery Communications Office, 700 North 10th Street, Sacramento, CA 95811. For comprehensive financial information about the California Lottery, log on to www.calottery.com.
Prize expenses FY 2011/2012 27 YEARS
Total prize expenses $ 2,560,306,589 $ 36,621,260,020
Administrative expenses
Retailer compensation $ 295,829,989 $ 4,610,927,285
Direct costs $ 74,033,028 $ 1,582,277,998
Operating expenses $ 143,072,936 $ 3,179,917,021
Less bartered operating expenses
$ (113,300) $ (263,710)
Total administrative expenses
$ 512,822,653 $ 9,372,858,594
Revenue to education
Operating income (before administrative savings)
$ 1,242,891,230 $ 23,510,220,345
Administrative savings $ 55,471,274 $ 662,861,631
Operating income to education
$ 1,298,362,504 $ 24,173,081,976
Interest income $ 1,625,718 $ 414,807,780
Unclaimed prizes $ 20,486,176 $ 749,467,732
Other income $ 365,457 $ 9,708,621
Less bartered operating expenses
$ (113,300) $ (263,710)
Total to education $ 1,320,726,555 $25,346,802,399
How Your Lottery Dollar is Spent
The following graphic breaks
down how the Lottery spends
the more than $4 billion that
it brings in every year.
California Lottery Report to the Public 2011/2012 3
The Lottery had a record-breaking
2011-2012 Fiscal Year. To continue to
grow and reach new heights, we’re looking
at every aspect of our business to see
where we can improve practices and be
even more efficient and effective.
Looking ahead to Fiscal Year 2012–2013,
Looking Ahead to Fiscal Year 2012-2013 at the California Lottery
"These funding
sources are incredibly
helpful in trying to get
certain programs off
the ground."
Gordon Pfitzer, PrincipalMerced Elementary School
West Covina, Los Angeles County
a number of areas of focus have been
discussed that should help us toward our
goal of the biggest sales year ever.
There are 23 business plan initiatives
that are projected to help the Lottery gain
an additional $380 million in sales during
Fiscal Year 2012–2013. Among them:
Offering our players
Monopoly-themed
Scratchers games
Offering our retailers
more $5 and $10
Scratchers games
SuperLotto Plus®
second chance
drawings
Higher prize payouts
for Hot Spot
Research and development
efforts for Powerball and higher
price point Scratchers
Retailer
recruitment plan
Scratchers Summer
sales promotion
Other upgrades to
various departments
and systems
within the Lottery.
TVLOTTERY
4 California Lottery Report to the Public 2011/2012
Since 1984, the California
Lottery has strived to raise
funds to help supplement
funding for California’s
public schools. Remember,
these are meant to be
“enhancement” dollars — not
“replacement” dollars. We
are proud to say that during
Fiscal Year 2011–2012 we’ve
surpassed our goals!
team has interviewed school administrators,
teachers, students, and parents about
their specific Lottery stories. For example,
Dr. Gerry Catanzarite, Principal of Big Picture
High School in Fresno, showed us their new
internet access cables he was able to install
on campus thanks to his Lottery funding.
“I wish there was more, but (with) what we
get … we’ve been able to do quite a bit,” said
Catanzarite. Some teachers can boast of new
laptops, classroom projectors, Accelerated
Reading programs and even a new library
collection. A few students said they no longer
had to share books now that their school
could afford to purchase new ones.
You can find these stories posted on the
“Happenings” section of our public website,
as well as the California Lottery channel
on YouTube. We are able to promote each
story quickly, easily and inexpensively via
the Lottery’s E-Newsletter and our popular
Facebook and Twitter accounts.
Visualizing The Impact of Lottery Supplemental Funding on Education
Contributions to EducationThe Lottery was able to contribute
$1.32 billion in supplemental funds to
schools this fiscal year — an increase of
about $190 million over last year. Our strong
showing was catapulted by robust sales
during the run-up to the record-breaking
MEGA Millions® jackpot as well as impres-
sive sales of our popular Scratchers® tickets.
Yet, despite our efforts, many people still
don’t realize what the California Lottery
does in regard to enhancing public
education dollars. So, we put our thinking
caps on and set out on a mission to help
drive the story home. We are doing that
in several different ways and using every
resource we have available.
Communicating the Campus Story on Lottery TVInstead of simply writing about how schools
and school districts use their supplemental
funding, we've started taking you on their
campuses to show you. Our Audio/Visual
calottery.com/happenings/lottery-tv
youtube.com/CaliforniaLottery
facebook.com/calottery
twitter.com/calottery
California Lottery Report to the Public 2011/2012 5
Imagination in Education We are also showcasing the creative
aspects of education by proudly displaying
wonderful artwork created and loaned to
us by public school students. Through a
project entitled “Imagination in Education”
we exhibit the student artwork in a massive
display case at our Lottery headquarters in
Sacramento. The project is two-fold. We are
able to draw attention to the many talents
that these students possess. Plus, we can
show our support for school programs,
including art, which are often cut as schools
strive to achieve their annual budget goals.
Once again, our production department
is put to work, creating video slideshows of
each exhibit which can also be viewed on
our public website.
A Realistic PictureThe Lottery’s annual contributions to
education, though a large figure by most
accounts, is actually more modest after the
total is divided between every single public
school in the state. That distribution includes
K-12, community colleges, UC, CSU, and
other specialized districts. After all is said
and done our contributions to education
amount to about 1.3% of the state’s overall
education funding pie. Through everything
we do, we try to portray a realistic picture
of exactly how much money reaches your
neighborhood schools. Every school
administrator at each campus we have
profiled has told us that while the funding by
no means covers everything they need, they
see it as a tremendous value. “Continue
buying those Lottery tickets! It means so
much to education — to the lives of all of the
children the California Lottery touches,” said
Lisa Blair, Principal of E.C. Reems Academy
of Technology and Arts in Oakland.
If you would like to see how much
your school has received from the
California Lottery, check out our How
Much Money page (www.calottery.com/
giving-back/how-much-money).
“The Lottery money is
a constant source of
revenue that we know
and can count on
to supplement
instruction material –
especially books.”
Tom Rutten, PrincipalNP3 Charter High School
Sacramento, Sacramento County
County Supervisor Phil Serna helped thank Carlos Lastra and other students at American Legion High School in Sacramento for loaning us their artwork. Instructor Pam Bryan assisted.
$20 Million Jackpot!
$78 Million Jackpot!
6 California Lottery Report to the Public 2011/2012
John and Norma Jean CrippenBefore November 12th, John and Norma
Jean Crippen of Rancho Mirage were just
an average, happy California couple. John
worked full-time as a product development
manager and Norma Jean was content
being a hardworking housewife. Together,
the Crippens have two children and four
grandchildren and they’ve been married
for 60 years! All this alone makes them a
lucky couple. But as of November 12th, the
Crippens had another reason to celebrate
their lives — in fact, 20 million of them!
The couple successfully matched all six
numbers in the SuperLotto Plus drawing
that night and won a $20 million jackpot!
Charles HairstonCharles Hairston is a laid back kind of man.
He's so laid back, in fact, that even after
winning a $78 million MEGA Millions
jackpot on November 1, 2011, he said while
he thought winning was “pretty nice,”
he just, “stayed home and took it easy
that night.” Hairston is a retired welder by
trade, but served several years in the
United States Army during the Korean
War. So, what does California's latest
MEGA Millions winner plan to do with his
newfound wealth? He candidly tells us,
“Stick to my own business and try to be
smart with it. Other than that, I don’t know
what I’ll do with it.” Hairston purchased
his lucky ticket at 1 Stop in Paso Robles
in San Luis Obispo County. 1 Stop will
receive a bonus of $390,000 for selling
the jackpot-winning ticket. Hairston has
played the Lottery since it began in 1985,
and while he enjoys playing different
games, including Scratchers and Fantasy 5,
MEGA Millions has to be his favorite game
at this point. Judging from the recent win, it
will probably continue to be his favorite!
Though most people his age would decide
to retire after becoming a multi-millionaire,
John has no intentions of doing so. “I’ve
tried retiring three times and it hasn’t
worked out for me,” said John. “I need to
do something constructive.” John says he
would like to become an entrepreneur and
invest in business opportunities. “I enjoy
working with people and would like to help
create jobs for those who are currently
out of work.” John purchased $13 worth
of tickets at a Chevron station in Rancho
Mirage, which, by the way, will receive
a $100,000 bonus for selling the winning
ticket. Asked whether “13” was his
lucky number, John replied,
“I figured 13 chances to win
was better than 1.”
Fiscal Year 2011–2012 was an exciting one for the California Lottery and its players. There
were 12 SuperLotto Plus® jackpots won and four MEGA Millions® jackpots won, totaling more
than $410 million in jackpot prizes alone and more than $2 billion in other prizes as well.
The jackpot winners came from across the state and varied greatly in age and backgrounds.
This year also saw the largest MEGA Millions jackpot in the game’s history and although
no one in California won that jackpot, 29 players did match five out of six numbers and
claimed more than $227,000 each. A few jackpot winners’ stories are below.
Fiscal Year Highlighted byLarge Jackpots, Bigger Winners
$17 Million Jackpot!
$25 Million Jackpot!
California Lottery Report to the Public 2011/2012 7
“It’s just been very,
very beneficial.
We’ve been able to
update our book
collection. Students
have access to the
finest materials.”
Nancy Mangum, Collection Development Coordinator
San Joaquin Delta College
Stockton, San Joaquin County
Teresa SerranoTeresa Serrano won a $17 million SuperLotto
Plus jackpot on March 31, 2012. She
purchased $4 worth of SuperLotto Plus tickets
for that draw at the Ming Avenue Shell in
Bakersfield. One of those tickets successfully
matched all six winning numbers! The way
she chose those numbers was a surprise.
While she selected them herself, they had
no significance whatsoever. They were
completely random and chosen right at the
moment she purchased her tickets. Serrano
said her husband checked the tickets for her
and saw that she had won. When asked if
she believed him when he told her, she said
that she did, but the news of the big win still
hasn’t sunk in just yet. “It still seems like a
dream,” she said. The couple opted to take
the lump sum amount of a little more than
$11.5 million. They said they’d like to use the
money to help take care of their five children.
Ruth KraftHow would you sleep knowing you had a
MEGA Millions ticket worth $25 million in
your possession? And where would you
safely keep that ticket overnight? Well, one
of California’s newest millionaires, Ruth
Kraft, can give us the answers to those
questions. When we asked her how she
slept the night she won her MEGA jackpot,
she answered simply, “not well.” And where
do you think she kept her winning ticket?
On her kitchen table, of course! We can’t
blame Kraft for being excited. Imagine all the
things she’ll be able to do with $25 million!
Kraft purchased her winning ticket for the
May 15, 2012 draw at
Charles Service Center
Mobil in Los Angeles.
The retailer will receive
a bonus of $125,000 for
selling the winning ticket.
8 California Lottery Report to the Public 2011/2012
Lichine’s Liquor and DeliKien Lo – Owner
If there’s one thing Kien Lo’s customers
are absolutely certain about is that
Lichine’s is one lucky store. Sacramento-
based Lichine’s is a California Lottery Top
10 store, and during every draw they have
lines of customers waiting to buy their
favorite game. That’s because Lo and his
staff understand that the only way
you’ll be successful selling Lottery
tickets is if you activate and
display them! Lichine’s biggest
Lottery winner was in
2007 for a cool
$72 million!
See How Businesses Profit with the California Lottery!Lottery Introduces its First $10 Scratchers Ticket — $250 Million Cash Spectacular
University MarketButch and Chris Benjamin – Owners
With a population just under 100,000, this city just outside
of Fresno is a big Lottery fan. At University Market, the
Benjamin father-son duo recently sold a $1,000,000 top
prize ticket with our $250 Million Cash Spectacular
game. The Benjamins got quite a few "benjamins"
when they received their $5,000 bonus!
S.F. Smoke ShopMohammed Hadeed – Owner
Business has been booming for this San Francisco small
business owner, and all it took was selling a winning ticket.
Mohammed Hadeed says his sales have increased at least
30%, and the secret isn’t really much of
a secret. “I keep pushing the $250 Million
Cash Spectacular. Customers know the
odds of winning are on their side when
buying this ticket.”
Herbst LiquorsMike Merseth – Owner
Owner Mike Merseth says, “Selling $5
games means ‘cha-ching’— the sound of
money.” During one three-month period
during Fiscal Year 2011–2012, Merseth’s
sales increased to $12,192 per week— a
20.8% increase from the previous year!
Merseth says he makes sure his best selling
tickets are always available — and visible—
to his customers. Not bad for selling fun!
Allan’s Wine and SpiritsNick Assad – Owner
Nick Assad is sold on the Lottery’s ex$ell formula. The
formula gives retailers a great checkoff list on what to do
to increase sales. Apparently, it’s working for Assad at
his Ventura County store! His $5 Scratchers ticket sales
account for 40% of all his Scratchers sales! Also, using
ex$ell has increased his sales more than 14% over
last year’s 13-week average.
California Lottery Report to the Public 2011/2012 9
Superior Super Warehouse38 Locations
This Southern California grocery store
chain is on a hot streak! The chain has
been part of the Lottery family since
1999 and is a Top 20 Retailer. Sales have
increased 30% in the past year, and store
managers understand that sales are
closely linked to the ex$ell formula of
Activate, Display and Sell! Retailers
receive a commission on sales and a
bonus for selling winning jackpot tickets,
incentive enough for
them to keep the
merchandise within
buying distance.
Rotten Robbie30 California Locations
There’s nothing rotten about Rotten
Robbie’s Lottery sales. The gas
station and convenience store chain
grosses more than $5 million a year in
Lottery sales, and get this, those sales
have generated an additional $1.7
million for California’s public schools.
Rotten Robbie’s Marketing and
Merchandising Director Kris Kingbury
agrees that sales are “phenomenal”
and the fact that a portion of every
ticket sold goes to help California
public schools isn’t a bad side benefit.
La Jolla Country MarketBreck Schumacher – Owner
Breck Schumacher struck it rich this year
when he was one of two retailers to sell
tickets at the San Diego County Fair.
Schumacher and his team sold $381,000
worth of tickets during the fair’s run, and
received a tidy commission on those sales
which in turn helped his business grow!
“Continue buying
those lottery tickets!
It means so much to
education – to the
lives of all of the
children the California
Lottery touches.”
Lisa Blair, PrincipalE.C. Reems Academy
Oakland, Alameda County
10 California Lottery Report to the Public 2011/2012
The efforts of the Lottery’s Security/Law
Enforcement Division (SLED) have been
well documented with multiple features
on the nationally televised show Dateline
NBC. But it’s all the hard work behind the
scenes that people don’t see that makes
SLED such a success.
This past April, two suspects began
committing armed robberies at retailer
stores, stealing lottery products in the
San Diego, National City and Spring Valley
areas. As more robberies continued, the
suspects were routinely beating the clerks.
After stealing the lottery products, the
suspects were redeeming the stolen
winning tickets at retailer stores through-
out the San Diego area.
Lottery Investigator Lynn Roloff took
the initiative and used the new “Tivoli”
system to monitor the stolen ticket
redemptions in near real-time. Investigator
Roloff, while in Sacramento, communicated
the real-time information to Investigator
Sheldon Grover in San Diego. Investigator
Grover responded to the cashing locations
to obtain surveillance video of the suspects
and suspects’ vehicles, and then shared
the information with the San Diego Police
Robbery Division and other allied law
enforcement agencies.
Investigator Grover teamed with
San Diego Police Robbery Detectives, and
while using a police helicopter, began
tracking the near real-time cashing of the
stolen tickets in an effort to apprehend
the suspects.
As a result of Investigator Roloff and
Investigator Grover’s diligent efforts, two
suspects were identified and apprehended
and the number of robberies in the
San Diego area decreased significantly.
This past November, a player in Southern
California purchased a winning lottery
ticket. Fortunately, the player signed the
reverse side of the ticket, then completed
Leading the Way inConsumer Protection
The California Lottery boasts one of the largest and most
effective law enforcement operations in the country.
"Our players can feel
confident in knowing that
the California Lottery
is doing everything it
can to protect our
valued customers."
California Lottery Report to the Public 2011/2012 11
a winner’s claim form and mailed it by
depositing the envelope in a US Post Office
mailbox located in South Gate.
After a period of time passed, the owner
of the winning ticket contacted the Lottery
and asked for a status of his claim. After
nothing matching his name was found, an
inquiry and investigation was opened.
During the investigation, it was learned
that several suspects stole mail from
this mailbox using the “fishing” method.
This was how the suspects subsequently
retrieved the player’s envelope containing
the winning ticket. The suspects then
washed the claimant’s inked signature from
the reverse side of the ticket and submitted
it with their false claim for the prize award.
The stolen ticket avoided initial detection
of being altered and the suspects were
awarded a State Controller’s Office (SCO)
warrant for the winning ticket’s prize value.
This was a difficult and complicated
investigation and Investigator Pete Araujo
made repeated efforts to coordinate with
the SCO to obtain the cancelled warrant.
He then contacted the United States
Postal Inspectors and coordinated a joint
Federal–State criminal investigation.
Investigators Araujo and Manuel Ortiz
conducted exhaustive measures to piece
together the facts. Their efforts resulted
in a United States Federal Judge issuing
a Federal search warrant of the suspects’
residence. The search revealed additional
stolen mail and other physical evidence
indicating an elaborate stolen credit card
and stolen check operation.
These are just a few of the many
success stories from SLED this past year.
Every day our team of investigators work
very hard toward fulfilling their mission
which states that they will promote and
ensure the integrity, security, honesty, and
fairness of the operation and administration
of the lottery. By fulfilling this mission, our
players can feel confident in knowing that
the California Lottery is doing everything
it can to protect our valued customers.
“It’s because of the
California Lottery
that we do have all of
the core curriculum.”
Craig Bugbee Curriculum SpecialistWalt Disney Elementary School
Burbank, Los Angeles County
12 California Lottery Report to the Public 2011/2012
World Lottery Association Level 3 Certification
The California Lottery has been a
long-standing partner to other state
and national organizations in recognizing
the first week of March as California
Problem Gambling Awareness Week.
The goal is to educate and raise public
awareness on the effects of problem
gambling and help promote available
treatment. Although most Californians
gamble responsibly, almost four percent
of the state’s adult population experi-
enced significant difficulties as a result
of their gambling addiction.
During California Problem Gambling
Awareness Week, the Lottery worked
closely with its retailer network of more
than 21,000 retailers throughout the State.
The effort included increasing awareness
and education by distributing Responsible
Gaming brochures directly to Lottery
consumers, and highlighting the campaign’s
messaging via Lottery terminals and Point
of Sale signage. Campaign messaging,
including the 1-800-GAMBLER hotline, is
also printed on all draw game tickets and
posted on the Lottery’s public website and
social media space.
We encourage our players to play responsibly,
play within their budgets and within their means.
The California Lottery’s responsible
gaming efforts are underscored by its
prestigious Level Three Certification from
the World Lottery Association (WLA) that
was awarded in July 2011. As one of only
two U.S. lotteries to hold this designation,
the Lottery has started programs to ensure
the highest standards of consumer
protection and security while taking all
reasonable measures to prevent problem
and compulsive gambling.
As a WLA member, the California
Lottery promotes responsible gaming
in all aspects of its activities, including
the development, sale, and marketing
of its products and activities. Together
with the engagement of our stakeholders,
the Lottery delivers responsible play
practices and encourages a positive
impact on the environment.
California Problem Gambling Awareness Week
California Lottery Report to the Public 2011/2012 13
Important Phone Numbers
Customer Service
1–800–LOTTERY
Corporate Communications
(916) 822–8131
DISTRICT OFFICES
San Francisco
(650) 875–2200
Sacramento
(916) 830–0292
East Bay
(510) 670–4630
Central Valley
(559) 449–2430
Van Nuys
(818) 901–5006
Inland Empire
(909) 806–4126
Santa Fe Springs
(562) 906–6356
Santa Ana
(714) 708–0540
San Diego
(858) 492–1700
The California Lottery provides a
help line for individuals or families
to provide information, counseling
and assistance for problem gambling.
PROBLEM GAMBLING HOTLINE1-800-GAMBLER
CALIFORNIA LOTTERY700 North 10th StreetSacramento, CA 95811www.calottery.com