Post on 09-Mar-2018
Yourvoice
Engagingothersstartswithconversationandaconversationstartswithavoice,yourvoice.
VoicePrint isapersonalprofilingtoolthatletsyouvisualise andunderstandthewayyoutalk,howyou’reheardbyothers,theimpactthatyouhaveandyourabilitytoengage.
Doyouevercomeawayfromaconversationthinking,well,thatwasn’ttheresponseIwasexpecting?
Doyoueverfindyourselflisteningtosomeone,summarising whatthey’vesaidonlytoseeaconfusedlookontheirfacethatclearlytellsyouthatwasn’twhattheymeantatall….?
Everwonderedwhy?
‘Whenyou’rehavingaconversation,what‘voice’dopeoplehear?’
Thinkaboutitsroleinthedialogueyou’rehavingduringthatconversationandthereforehow‘engaging’you’rebeing:
Wouldn’titbegreatifyouknewtheanswer,wouldn’talotoftheconfusionthatweallfeelattimeswhencommunicatingjustebbawayandthedialoguewe’rehavingbemoreengaging?Imagineifyouknewwhat‘voice’peoplewerehearingbecauseyouknewwhat‘voice’youwereusing.Imaginethebenefitsitwouldhave,bothprofessionallyandpersonally,thatyouwouldexperienceifyoucouldreallyunderstandandmasterhowtocommunicatesuccessfullyinallthedifferentsituationsthatlifethrowsatyou.
VoicePrint profileshowyouuse9differentvoices,helpsyouunderstandtheimpactthateachcanhaveandfindouthowoftenyouuseeach.
VoicePrint usesplainlanguagetonameimportanteverydaybehaviours andkeeptheminmind.ThismakesitmucheasiertotaketheinsightsthatVoicePrint givesyouandputthemintopractice,becauseeverytimeyouspeak,thedistinctivefeaturesofyourownVoicePrint profilearebroughtbacktoyourattentionandyouhavetheopportunitytopractice,applyandbenefitfromwhatyouhavelearned
Forusitlinksperfectlywithourworkwithmanagersandleaders,helpingthemunderstandhowthe‘voice’theyuseaffectstheirabilitytoengageothersandhowthisthentranslatestobothindividualandorganisational performance.
Yourvoiceunderpressure
Aswellasmeasuringhowyouusethe9voices,italsoshowsyouhowthischangeswhenyoucommunicateunderpressure,andthepotentialimpactthiscanhaveonhowyou’re‘heard’,andthereforeperceivedinyourinteractionswithothers.
Everyvoicehasits‘riskier’formthatcanemergewhenpeopleareunderpressure.
Forexample,someonewhoisstressedmayfindthemselvesbeingperceivedbyothersasinterrogatingpeople,ratherthanmakinganinquiry,orbeingpatronising whenadvisingothersdespitethisbeingfarfromwhattheyintended.
VoicePrint willassesstheextenttowhichthesevoicesmayappearwhenyouareunderpressureandhowsensitiveyouaretotheriskthatthisposes.Thisisaparticularlyusefulinsightashavingarealawarenessofthiscanhelpduringdifficultconversationsandexchangesintheworkplace.
VoicePrint hasanumberofbenefits:
o Itprovidesyou withinsightsthatenableyoutocreatespecificdevelopmentactivitieswhichimproveyourinfluenceandimpactwithallofyourimportantstakeholders,ultimatelyincreasingyourperformance.
o Ithelpsleaders understandtheimpacttheyarehavingontheengagementoftheirteamandwhattheycanchangetoimproveperformance,engagementandcommitment
o Ithelpsmanagers understandandmakethechangestotheircommunicationandbehaviours
o Ithelpsmembersofstaff incustomerfacingrolesimprovethecustomerexperiencethroughimprovingtheirdialogueandengagement
HowweuseVoicePrint:in4keysteps:
1. CompletionofapersonalVoicePrint self-perceptionquestionnaire(anon-linediagnostic): Thisenablesyoutoassessyourownbehaviour intermsofhowyoutalk.ItproducesyourVoicePrint self-perceptionprofile.Thisisapictureoftherelativeextenttowhichyouusetheninevoices.Becauseourresearchhasallowedustoestablishwhatthenormaldistributionofscoreslookslike,theself-perceptionquestionnairecanalsoreportonwhetheryourresultsarehigh,typicalorlowrelativetothoseofmostpeople.
2. CompletionoftheVoicePrint 360: Thisisacompanionon-linediagnosticwhichcollectsthecorrespondingviewfromthereceivingendofyourtalking,frompeoplewhoactuallyworkwithyou.Theseareclusteredinto4keygroups– YourManagers,YourPeers,YourSubordinatesandYourCustomers. Itthenprovidesfeedbackintheformofcomparisons,highlightingthecorroborationsandcontrasts,betweenyourviewandtheirs.WhiletheVoicePrint self-perceptionquestionnaireisaveryusefulstartingpointforunderstandinganddevelopingyourcompetenceintheuseoftalk,VoicePrint 360providesanadditionalsourceofevidenceandamorecompleteandrigorousassessment.
3. OnetoOnefeedback,coachingandcreationofyouruniquedevelopmentplan: Eitherway,thepurposeofalltheVoicePrint materialsisdevelopmental.Theyhavenotbeencreatedmerelytodoassessment,buttoinformandguidethedevelopmentofpracticeinthisuniquelyimportantareaofhuman interaction– thewaywetalktoeachotherandtheeffectsthatflowfromhowwedoit.AVoicePrint isnotjustadistinctivepersonalpatternofusingtalk,itisalsothemarkandimpactthatweleaveonourconversations,onothersandonthequalityandeffectivenessofourworkingrelationships.
4. WhichbringsustothefinalpieceoftheVoicePrint picture- theGroupProfile.Thisisnotanotherquestionnaire.It’sanotherprofile,theprofileofaparticulargroupofpeople,derivedfromtheirindividualVoicePrints.It’sanimportantadditionalperspective,becausesomuchofourworkisdoneinteamsandgroups.SotheVoicePrint GroupProfileprovidescluesintoboththeinternaldynamicsofthegroupandtheworkingsofitsdiscussionsandalsoitsimpactontheworld outsidethegroupanditsreputationwithitsstakeholders.
Withgroupsaswithindividuals,aVoicePrint profilerevealsimportantinsightsaboutwhatisbroughtintoconversationsandthemarksthatareleftbehind.TheVoicePrint modelistheyardstickagainstwhichbothindividualsandgroupscanmeasureanddeveloptheireffectivenessinpractice.
Whyus?
LovingMondayisapassionateandexperiencedteamofpeoplewho’veworkedbothwith,andalongside,someoftheworld’sleadingorganisationsinthefieldofemployeeengagement.
We’vespentthelast20yearsworkinginpartnershipwithsomegreatpeopleandbuilding,whatwefeel,isauniqueinsightintowhatittakestoengageemployees.
We’vehadalotofsuccess– frommanagingthefirstlarge-scaleemployeeengagementprogrammeinEurope,toprovingforthefirsttime(andcontinuingtoprove)thatengagementlinkstobusinessandfinancialperformance.
We’vecreatedchange,drivenmeasurableimprovementsinperformanceandhadourcustomerstelluswe’vetransformedtheirbusinesses.We’vesupportedorganisationsandindividualsacrossvarioussectorstoachievemore,savemore,andlearnmoreenablingthemtogrowanddevelop.
VoicePrint isaproprietaryproduct©BusinessCognitionLtdandtheinformationprovidedinthisbrochureisreproducedwith
itspermission©AlanRobertson,2015