Engage 2013 Mobile Workshop Paul Lawbaugh & Dash Lavine

Agenda

•  Mobile SDKs: Intro •  Advanced Analytics Events & Howto •  Cross-channel & Hybrid Apps •  Custom Data with Data Collection API

INTRODUCTION Mobile Measurement with Analytics 10

Insight Across Your Digital Channels""Reporting and analytics data for all of your channels (standard/mobile web, mobile apps, social, etc…) should be available within a single tool

Data Beyond The Tag""Ecosystem data from 3rd party sources (bit.ly, Twitter, Facebook, iTunes, YouTube, etc.) should be integrated with your 1st Party data"

Flexibility""You should not be forced to make decisions that lead to uncaptured or unanalyzed data, especially when it comes to key events"

True Visitor Level Data & Segmentation""The collection of visitor attributes/events and the ability to score, segment, and ultimately act upon data at the individual level is one of the keys to true success across your channels"

Data Privacy""Protection of your customer data is of extreme importance, especially as data and devices becomes increasingly personal"

•  Monitoring of adoption and top line performance!

!•  Assessing top drivers of traffic and

refining the site/app to increase traffic

from those channels!!•  Prioritizing design/implementation

decisions based on device data!!

•  Optimizing the user experience to decrease abandonment!

!•  Personalizing the mobile site/app to

increase engagement and lift!

!"

Mobile Strategy: Common Areas of Focus!

Mobile Strategy: Questions & Data Points!Are people finding and using your Mobile properties?"ü Downloads!ü  Total Users/Visitors!ü Active User/Visitor Rate!ü New VS Returning Users/Visitors!

How engaged and loyal are your Mobile users?"

ü  Visit/Session Frequency!ü  Visit/Session Depth!ü  Visit/Session Duration!ü Bounce Rate!

Are your Mobile users engaging in high value activities?"

ü User/Visitor Characteristics!ü User/Visitor Segments!ü Key User Activities!

How do you retain users and encourage usage?"

ü  Stickiness!ü  Feature Usage!ü  Traffic Drivers!ü User/Visitor Feedback!

MOBILE SDKS Mobile Measurement with Analytics 10

developer.webtrends.com > “Data IN” > “Mobile App SDKs”

Platforms

•  iOS (iPad and iPhone) •  Android (1.6 and up) •  Blackberry (Java) •  Windows Phone 8 (and 7)

Convenience Methods

Configuration Settings

iPhone Step 1: Import Library

iPhone Step 2: DCS ID

iPhone Step 3: Import Frameworks

iPhone Step 4: App Delegate Insert “Super” in AppDelegate.m -- see “SDK - iPhone Code Snippets.rtf”

iPhone Step 5: Convenience Methods Insert Convenience Methods for more advanced events as desired

See Paul’s “SDK – iPhone Code Snippets.rtf” for examples

CROSS-CHANNEL & HYBRID APP MEASUREMENT

Mobile Measurement with Analytics 10

© 2012 Webtrends, All Rights Reserved. | 22

What is a Hybrid Mobile App?

Hybrid apps run inside a

native container, and

leverage the device’s

browser engine to render

the HTML and process the

JavaScript locally.

Native + Mobile Web Hybrid

© 2012 Webtrends, All Rights Reserved. | 23

Hybrid Mobile App Benefits ü  Faster time to market and reduced cost.

ü  Less native coding required ü  HTML5 developers are typically easier to find and less

expensive than native developers.

ü  A reduction in native coding usually results in more reusable

code across platforms as the HTML5/JS/CSS code base can

be utilized across platforms.

ü  Maintenance costs are usually lower.

ü  App update approval submissions can often be

dramatically minimized.

ü  The web-to-native abstraction layer enables access

to device capabilities that are not accessible within

mobile web applications, such as the

accelerometer, camera and local storage.

Measurement Challenges ü  Many point solutions often focus on just mobile apps and

not mobile web.

ü  Both sets of data cannot always be collected and/or

combined. •  Native: Measurement is usually handled via SDKs

•  Mobile Web: Measurement is typically handled via JavaScript Tagging

ü  When you can collect both data types, the IDs are usually

not synced up.

ü  The end result is either missing data or the inability to tie

the data together when you are able to collect both.

ü  When you cannot tie that data together, you are not

getting a true picture of what is happening within your

hybrid apps or with the traffic that is flowing between your

mobile experiences.

Privacy Concerns & Solutions ü  You should always ensure you are focused on safety and

privacy when it comes to your users’ data. Data ownership/

control of data and customer opt-out preferences should not

be overlooked.

ü  The use of certain identification methods is often problematic

from a privacy standpoint. ü  Apple’s deprecated UDID and MAC addresses are two great

examples as the user often has no control over whether or not

their data can ever be cleared (as both of those ID types are

device specific IDs).

ü  Recommended Approaches: ü  Use a app specific ID if you do not need cross app identification.

ü  If you do need to use a cross app/platform identifier, do not use a

device specific ID that cannot be cleared by the end user.

ü  Make sure your privacy policy is accurate and up to date.

ü  Always provide an easy opt-out option.

Measurement Solution Webtrends Hybrid SDK ü  Privacy compliant default app specific Visitor ID.

ü Custom Visitor ID override method should you want to use another

method such as your own ID or something like SecureUDID.

ü  Automatic Visitor ID syncing for webview content and mobile web to

mobile app (or vice versa) traffic.

ü  Easy, developer friendly convenience methods to automatically populate

advanced custom reporting (in-app purchases, searches, video, etc…).

ü  Built-in single line of code opt-out.

Decoupled Data Collection/Analysis & Advanced Reporting ü  Allows for unlimited combinations of data and customizable roll-up

reporting.

ü  True big data collection/analysis at scale.

ü  Large collection of mobile specific spaces, dashboards and standard

report sets.

ü Unlimited custom variables and unmatched custom reporting flexibility.

ü  Integrated 3rd Party Data (iTunes Connect, Google Play, etc…).

Hybrid/Cross-Channel Analytics!Anatomy of a Modern App!

Hybrid/Cross-Channel Analytics!Anatomy of a Modern App!

Red Text = Hybrid Content Blue Text = Cross-Channel Scenario

Hybrid/Cross-Channel Analytics!Anatomy of a Modern App!

Search Suggestion WebView Content Text, Content, Messaging Images, Maps, Video

Hybrid/Cross-Channel Analytics!Anatomy of a Modern App!

Search Suggestion WebView Content Text, Content, Messaging Images, Maps, Video

Matching User and Session ID across App and web requests

Hybrid/Cross-Channel Analytics!Scenario – Bringing it all together!

User starts on Web: Groupon, m., email or other site.

Hybrid/Cross-Channel Analytics!Scenario – Bringing it all together!

Link click (1st or 3rd party) launches mobile app

Hybrid/Cross-Channel Analytics!Scenario – Bringing it all together!

Link click (1st or 3rd party) launches mobile app

Content Relevant in Mobile Analytics

Cross-channel Conversion Details: hotel chain, image selection or hotel features

Hybrid/Cross-Channel Analytics!Scenario – Bringing it all together!

Conversion Event Which elements influence conversion? VDM profiles user segment for optimize & targeting

Hybrid/Cross-Channel Analytics!Scenario – Bringing it all together!

User session must match from acquisition - conversion

WebView or online checkout

Cross-channel JavaScript

App Referrals WT.fr on conversion events WebtrendsDataCollector.firstReferrer() iOS Launch referral didLaunchWithOptions Register CURL (custom URL) info.plist > add url > reverse domain convention myapp://

CUSTOM DATA WITH DATA COLLECTION API

Mobile Measurement with Analytics 10

Sample App – Data In http://developer.webtrends.com/docs/DOC-1205

DC API HowTo •  An example walkthrough using Fiddler follows the

step details •  DC Requests follow our Open Exchange REST

precedent: •  http://dc.webtrends.com/v1/[DCS ID]/events.svc?dcsformat=plain

DC API HowTo •  Address: dc.webtrends.com •  Version: v1 (when we release new versions, previous

will remain active) •  DCS ID: [A valid WebTrends DCS ID] - If you are

testing/debugging, create a test DCS data source •  DCSFormat: plain, XML

“Format” specifies the return request format You still need a request header to ID the POST data

•  [optional] DCSVerbose=true

DC API HowTo Step 1: Form a Base DC Request with your DCSID:

•  http://dc.webtrends.com/v1/dcst2axhq00000oqoz417slqm_2m2n/events.svc?dcsformat=plain&dcsverbose=true

DC API HowTo Step 2: Header Content

•  You will also need to specify in the request header the format of the POST data you are sending.

•  Currently we are only supporting text formatted data (no XML in the POST body just yet):

•  Content-Type: application/x-www-form-urlencoded

DC API HowTo Step 3: Form the content of the POST

•  “Core” Required Params in POST body: •  •dcsuri= (URI stem) •  •dcsua= (useragent string) •  •WT.ti=[pagetitle] •  •WT.co_f= one of the several visitor ID parameters

WebTrends supports (see docs for full details) •  •WT.tz=-8 (time zone) this is optional but a good practice •  •WT.co=yes this is a fixed value needed to validate the hit

Put all of these parameters into a single & joined string like: dcsuri=apphome.php&wt.ti=Home%20Page&dcsua=android... Remember to URL encode special characters you want to include in the values like spaces = %20.

DC API HowTo Step 4: Testing in Fiddler

•  Fiddler is a free open source tool for sending and monitoring http and other protocol requests.

•  Our use case is to allow you to send a POST and easily view the return response from the WebTrends server

•  Get Fiddler2 @ http://www.fiddler2.com/fiddler2/version.asp

•  Open Fiddler •  Click on the "Request Builder" tab •  Insert the data from Steps 1-3 as created above •  Click execute

DC API HowTo Step 5: Debug the Results

•  Double click on the results shown in the Web Sesssions window after you execute the request.

•  The details it will show include the full POST you made, the header sent and a parsed return from the server.

•  One of the details WebTrends returns is a version and build number in case you are running into trouble with a beta server

Additional Parameters

https://developer.webtrends.com/community/dc/blog/2011/02/03/preview-how-do-i-create-my-own-sdk-for-platform

DASHBOARDS AND REPORTS Digital Measurement with Analytics 10

Custom Reports

Custom Reports

Webtrends & 3rd Party Data for Mobile Spaces

• What’s Included?!»  Key Metrics !

•  Downloads!•  Revenue!•  Updates!•  Installs!•  Ratings!

»  Break-Out Reports!•  iOS Ratings!•  iOS Sales + Trends!•  GP Installs: App

Versions!•  GP Installs: Carriers!•  GP Installs: Countries!•  GP Installs: Devices!•  GP Installs: Locales!•  GP Installs: OS!•  GP Sales: Cities!•  GP Sales: Countries!

Sessions You Must See •  Tues @ 11am : Webtrends Customer

Showcase: Success with Analytics On Demand –  3M, Orbitz, Thomson Reuters

•  Tues @ 3pm: Mobile Measurement Strategy –  Zinio

•  Wed @10am: What to Measure in Social –  Susan Ettlinger – Altimeter –  John Lovett – Web Analytics Demystified

Thank You

blogs.webtrends.com

@portland_friend

paul.lawbaugh@webtrends.com

Rate Session

& Speakers/ Panelists