Post on 18-Jan-2018
description
Empathy
Enhanced English for InterpretersFujian Normal University
FNU Language Enhancement 2012-2013
Notice
Friday November 2 class will be moved to:
Monday November 5 10:00-11:40amroom 212.
FNU Language Enhancement 2012-2013
Cultural EQ• Situation: Your foreign teacher is invited to a semi-formal
dinner banquet for teachers of the foreign language department. They are a little uncertain about Chinese formal dining etiquette, seating arrangements and appropriate behaviour.
• Assignment: In pairs, prepare 3 suggestions that will help them not embarrass themselves or lose face.
FNU Language Enhancement 2012-2013
• Seating arrangement • Conversation topics to avoid• Drinking alcohol • Appropriate conversation• Amount to eat • Accepting/refusing invitations• Wait staff, food service • Gifts• Finishing food • What if you are vegetarian?• Tipping • Non verbals to pay attention to
Myers Briggs Type Indicator Test(MBTI)
FNU Language Enhancement 2012-2013
• A test based on Carl Jung’s theory of personality types. Widely used in businesses, education and relationship counselling to help people understand: their own personalities their strengths and weaknesses, how they make decisions how they relate to other people
• Also known as the Jung Typology Test or the Keirsey Temperment Score
16 Personality TypesExtrovert (E) vs Introvert (I)Describes how one derives energy from the world around them
Intuitive (N) vs Sensing (S)Describes how one gathers and perceives information
Feeling (F) vs Thinking (T)Describes how one makes decisions
Judging (J) vs Perceiving (P)Describes how people deal with the world. Structured vs flexible.
ENFJ ENFP ENTJ ENTPESFJ ESFP ESTJ ESTPINFJ INFP INTJ INTPISFJ ISFP ISTJ ISTP
FNU Language Enhancement 2012-2013
Take the Test!1. Fill out the written questionnaire handout.
2. Go to http://www.humanmetrics.com/cgi-win/JTypes2.htm on the internet and fill in the answers in the “Jung Typology Test” section.
3. Write down your personality type and find your personality description (eg ENFJ) on shaolinenglish.wikispaces.com.
4. Be ready to agree or disagree with your personality description at next class.
FNU Language Enhancement 2012-2013
Tongue Twisters
Red Lorry, Yellow Lorry.Green glass globes glow greenly.
Practice saying this 5 times quickly every day.
It’s not nice to have lice in your rice!Did Ned arrive alive?Nate threw the liver in the river.
Pronunciation Practices soft th z hard th_____ sink think zee theesank thank Zen thenface faith breeze breathemouse mouth seize seethe
1. Think both thankful and truthful thoughts on the third month.2. Mothers and brothers breathe through their mouth and seethe through their teeth.
Why use Empathy?
• To become better listeners• Considered the most important fundamental
communication skill• Helps to avoid conflict• Validates the speaker’s emotions and experiences
“Empathy is not sympathy”
FNU Language Enhancement 2012-2013
Emotional Categorization
• 8 basic “facial” emotions: surprise interest joy ragefear disgust shame
anguish
• Emotional expression is affected by socialization and culture
FNU Language Enhancement 2012-2013
Emotional CategorizationPositiveSatisfied
Excited
Inspired
Keen
Enthusiastic
Grateful
Pleased
Relaxed
Courageous
Eager
Determined
Sincere
Reassured
Optimistic
Confident
Hopeful
At peace
Appreciative
Worry
Nervous
Apprehensive
Terrified
Pressured
Panicky
Frightened
Fearful
Tense
Concerned
Stressed out
Afraid
Sadness
Discouraged
Upset
Pessimistic
Frustrated
Depressed
Low
Unhappy
Disappointed
Torn
Desperate
Hurt
Worthless
Bitter
Anger
Discontented
Irritated
Annoyed
Furious
Offended
Betrayed
resentful
Doubt
Cautious
Suspicious
Skeptical
Hesitant
Uncertain
Confused
Mixed up
Distrustful
Insecure
FNU Language Enhancement 2012-2013
Empathic Language Tools Tentative lead-in examples:•“You seem (emotion)…”•“Perhaps/Maybe you’re feeling…”•"It sounds as though as though/like/as if..."•"It appears you..." •"I wonder if..." •“It seems that….” •"Is it possible that...?" •“Could it be that..?”•“I sense that...”•“I get the impression that…”•“Kind of makes you feel
Others (use when you are sure of the emotion, watch non-verbals)
•“You must be..”•“You must feel that…”•“It must have been…”•“How (adj) for you!”
FNU Language Enhancement 2012-2013
"Tentative expression + you are (a feeling) because of situation/about (paraphrasing)"
• "Maybe you're feeling overwhelmed because of your new baby, the problems at work and trying to organize this party.”
• "Is it possible that your feeling both frightened and excited because of the new job in another city?" (note: dual feelings.)
• "It sounds like you are concerned about the stress you’ve been experiencing.”
• “You must be excited about the birth of your grandson!”
FNU Language Enhancement 2012-2013
Practice
• In pairs, identify the emotions of the speaker for each statement.
• Prepare a complete empathic response for each statement
• Role play each statement with your partner.
• Review responses as a whole class.
FNU Language Enhancement 2012-2013
Identifying Emotions and Using Empathic Responses
Speaker’s Statements Emotion Your CompleteEmpathic Response
1. Will my boyfriend/girlfriend accept that job in Shenzhen?
2. I’m not sure if I should send my son to this bilingual school or to the university affiliated school. There’s so much conflicting information.
3. The doctor keeps switching my medications. Do you think he knows what he is doing? FNU Language Enhancement 2012-2013
Identifying Emotions and Using Empathic Responses
Speaker’s Statements Emotion Your CompleteEmpathic Response
4. This new bed mattress I bought is still too hard. My back still feels terrible.
5. You mean you translated my comments incorrectly to the dean of the college?
6. The office finally gave me a renewal on my work contract. This is the third year to work with the school.
FNU Language Enhancement 2012-2013
Identifying Emotions and Using Empathic Responses
Speaker’s Statements Emotion Your CompleteEmpathic Response
7. What do you mean my daughter can’t get take the test? We paid money for her to go to this school! Check your damn computer!
8. I’m not really sure what to do until I find out if the company accepts our project proposal.
9. I can’t believe that the department head actually cancelled this meeting. I’ve waited 3 months to discuss this problem! FNU Language Enhancement 2012-2013
Identifying Emotions and Using Empathic Responses
Speaker’s Statements Emotion Your CompleteEmpathic Response
10. I don’t know what to do. I just want to give up on him asking me to marry him.11. I know God is with me.
12. I thought my family would help with the tuition. I’m not sure how I’m going to pay.13. I can’t handle my mother’s care needs anymore. I think I need to send her to a nursing home.
FNU Language Enhancement 2012-2013
Homework1. Tongue Twister practice
2. Complete the Myers-Briggs survey and report your agreement or disagreement with personality type description
3. Read the following excerpted article: “Ethnic focused nursing homes put a Canadian face on filial piety” from the Globe and Mail.
4. Look up the definition of the phrase “filial piety” and think of Chinese idiom that illustrates this value. Explain it in your own words
FNU Language Enhancement 2012-2013
FNU Language Enhancement 2012-2013