Post on 15-Apr-2017
Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions all over the world. We provide career-class solutions with powerful
communication technology. Our company consists of a team of very skilled individuals who offer and implement solutions in network, data,
video and voice infrastructure – hence, we are a one-stop provider for other companies’ technology needs. Here at Elision, we have the expertise, experience and the latest technologies to make your business communication simple, better, and faster. Working with a lot of innovative and leading service providers in the core domain VoIP, our company pampers the telecommunication market,
which range from start-up companies to established and well-known industry leaders.
About Elision TechnoLab LLP
DialShree Dialer
AboutElision
IVR System
IP / PBX
Click2Call
Voice Logger
Voice Broadcasting
Live Chat
Live Webcasting
Live WebConference
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
With a lot of areas of expertise such as Interactive Voice Response (IVR), VoIP Billing, Least Cost Routing, CallCenter
Predictive Dialer, IP/PBX, Voice Broadcasting and different telecommunication solutions are all innovative products
that we take pride against our competitors. In addition, the product portfolio of our company includes Video Telephony, Voice Logger and Click2Call Web and
Calling Card solutions for worldwide calling that will lessen the cost to almost 80 percent.
Elision being pioneer in providing voip solution also specialize in customization of following opensource platforms
such as Asterisk, FreeSwitch, OpenSIPs, Kamailio, Vicidial, FreePBX, A2billing & WebRTC to cater industry telecom
requirement.
What we do
Mission
“Effective Communication through Elision Technolabs
VoIP Solutions; is our mission so as to power today’s,
tomorrow & forever civilization – The world is ever
changing."
Vision
"Our vision is to be earth's most customer-centric
company where customers or Individuals can find and
discover anything they might want to communicate
which adds tremendous values in Business & Personal
life… at the most economical possible rates along with
hoards of benefits.”
Key Strength
Ÿ Strong Management Team
Ÿ 25 Qualified& trained professionals to market, install ,
integrate, & support the target segment.
Ÿ 24*7 NOC to provide Remote maintenance, with
complete infrastructure at the facility .
Ÿ Voice / Video, Chat , E-mail support available 24*7.
Ÿ In-depth Knowledge on IPLC/VoIP/ TDM/ VoIP and
host of ACD/IVR/PD/Loggers.
Ÿ Predictive Dialer - has the ability to increase sales by as much as double per hour for each agent. It eliminate much of the
wasted time an agent would normally spend waiting for a call to be answered, ensuring that the agent is
spending his or her time actually selling
Ÿ Click2Call Web - an innovative technology in order to engage your online visitors over a telephone
Ÿ IVR System - a technology that automates communications and contacts with telephone callers
Ÿ IP/PBX - helps in minimizing the monthly telephone bills of corporate homes while offering a more effective way
of communication
Ÿ Voice Broadcasting - a mass communication method that sends pre-recorded message to different call recipients at once
Ÿ Video Telephony - you can receive and make unlimited quality video phone calls worldwide
Ÿ Web Conferencing - Elision MassMeet Web Conferencing solutions allow participants in a meeting to see and hear each
other, making for an interactive conference
Ÿ Webcasting - Broadcast your live event over secure web, using high quality video, pre-produced video and even your
own PowerPoint slides, we can produce live show that looks and feels more like professional network
TV Shows etc.
Our partners and clients are our most important asset as Elision TechnoLab LLP takes pride in
developing long-term and strategic commitment with them. The diverse solutions and focuses
approach of Elision TechnoLab LLP, along with experience, addresses the needs of service providers
on a regular basis. We offer 24/7 support to our clients and make sure that their services are
available at all times
Following are product portfolio of Elision:
Call Centre Predictive/Auto Dialer, IVR
DialShreeDialer
We provide Call centre services including outbound
telemarketing, inbound customer care to software and
networking technical support. We also give email based
customer support and also online training solutions. We
also delivered customized solutions for our clients.
Following are the different services and features which
enhanced the growth of our service.
Key Offering ofDialShree Dialer
Why employ a predictive DialShree Dialer?
Support Multiple Dialing Mode:
The flexible architecture allows
the user to concurrently operate
c a m p a i g n s i n A u t o m a t e d
outbound mode like Auto /
Predictive / Manual / Preview
Dialing
Live "Real-time" Monitoring of
agent statistics & performance
metrics for Quality Analysis.
� Scheduled Callbacks for Agent-
Only and Anyone
� IVR (Interactive Voice Response)
& Automatic Call Distribution -
automate interaction with client
and distribution of calls.
� Time Zone Dialing as per each
country criteria
� M u l t i - p u r p o s e R e p o r t f o r
measuring Agent Performance &
Call centre metrics at your
fingertips and wallboards with
real time metrics in a visual
format
� Scalable to N no. of Agents seats
� CT I ( C o m p u t e r Te l e p h o n y
Integration) Ability to use Telco
PSTN/PRI lines, GSM Gateway &
VOIP trunks
� DNC Scribing Management
� Robust Digital Recording & Logging in the .wav, .gsm & .mp3
format along with Multiple Search options
� SMS/Email Management for sending SMS to customer once
call is completed EMAIL Management is for sending Emails to
customer with all required details of company.
� CRM Integration - Capable to integrate with 3rd Party CRM.
� Supports AMD & SIT Frequency Detection: Auto Detection of
Fax Machine, Answering Machine, Busy Tone and Telco Tones.
Elision - Network Deployment
Elision Server
GSMGateway
VOIP Gateway
VOIP IPPhone
Agent PC withIP Phones
Agents having IP Phones logs in to the Elision Web Interface to view customer details & receives/call the leads.
Agent PCs installedwith soft Phone
with Headset
Each Agent PC uses Soft Phone and Elision Web Interface to view customer details and received/call the leads.
Agent PC with Headset is connected to a Analog Phone via VOIP Gateways like ATA/AudioCode and uses Elision Web Interface to view customer details and received/call the leads.
Analog Phone
Agent PCs with Analog Phone
ATA : 8/16/24 Analog Phones
CALL CENTER PREMISES
SENARIO-1 SENARIO-2 SENARIO-3
PRI/Analog Cable Type Key
Ethernet Cable
Analog Phone
CallEfficiency
The more prospects an agent speaks to, the more results
he will see. Predictive dialing produces, on average three
times the results of manual dialing. In addition enhances
call quality (particularly important when considering
customer service issues)
Agent RetentionRate and Morale:
Reducing the tediousness of telemarketing will greatly
increase your agent retention rate as well as agent
productivity. Also, by seeing his own results, an agent’s
morale will increase dramatically, which will only add to
his efficiency.
Profitability:
Efficiency and agent morale and retention lead increase in
productivity and in turn profit. The fact is simple, if you
talk to more people, you will get more leads.
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
DialShreeDialer
IP / PBXIP PBX Solution to Corporate Houses from across the
world, which helps to minimise their monthly Telephony
expenditure while providing a more efficient channel of
communication.
IP PBX Management System that delivers a full portfolio
of business communications functions over a single,
“converged” network connection.
SIP compliant IP PBX provides a comprehensive array of
individual station and call management features with
codec support.
You can make use of IP Telephone sets, a PC with
SoftPhone software (Webphone, Dialer), or Analog
telephones (via media hubs), Wireless Phone, ISDN or Key
Phones to access the services.
We provide a complete package of IP/PBX which helps
corporates and small business for More cost effective
options for voice traffic, Enterprise Data and Phone
networks merged, Lower cost Moves, Adds, and Changes
etc.
I Local extensions
I Auto Attendants
I Personalised Voice Mail
I Voicemail
I Voicemail Security Options by Extension:
I Voicemail to Email
I Enhanced Voicemail Greeting Options *
I Find Me Follow Me
I Advanced Call Routing
I Automatic Off-Line Forwarding
I Customisable IVR System
I Call Groups
I Call Queues
Key Offering of Elision PBX System
GSME1/T1 Line
PRI / Analog
SIP
VOIP
IP/PBX
I Call Parking
I Call Forwarding
I Call Transfers
I Caller ID
I Call Waiting
I Paging
I Intercom
I Do Not Disturb (DND)
I Remote or Roaming Extensions
I Direct Inward Dial (DID)
I DID Management
I Direct Inward System Access (DISA)
I DISA Caller ID Enhancement
I Dial by Name
I Dial by Extension
I Three - Way Calling
I Multi Party Conference
I Conference Bridge
I Enhanced Conference Bridge *
I Remote Call Pickup
I Remote Office Support
I Centralized PBX Management
I e911
I Music on Hold
I Live Call Detailed Records (CDR)
I Holiday/Alternate Auto Attendant Message
I Dial Prefixes *
I Inbound Call ID Prefix *
I Customised Reporting
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
IP /PBX
If you are doing a customer reminder/notification
campaign or a political/non-profit broadcast campaign
you may want to be able to dial a list of numbers and play
a message for them when the customer side of the phone
line picks up the phone.
Our team will help you create a powerfully persuasive set
of pre-recorded phone messages, and then we will use
our advanced technology to provide these compelling
messages to a targeted list of your customers. The
people who are interested in your offer will either Press-1
to connect to your marketing agents or simply call your
toll-free number.
Key Offering of Elision Voice Broadcasting System
Voice Broadcasting
Elision VB system broadcast
to potential customer
01 02
Customer listen to an pre-recorded voice
message detailing your offer/services and if interested press-1 to
transferred an customer care executive for more
details
03
Elision solution will filter inbound transfers and
route the calls to customer care executive
04
Customer care executive will deal with
live inbound call and produce sales
Detailed Broadcast Reports: As soon as you send out a voice broadcasting you’ll get a detailed report of what happened on every call. Call
reports are also available to download to your computer.
Customize Caller-ID: With Elision Broadcasting system you can control the phone number that appears on the caller ID – this way
all calls look like they are coming directly from you or your organization.
Manage System Remotely: If you need to voice broadcast while away from your computer, you can easily access your account from
anywhere.
Survey & Polling System: Want to send out a phone poll or acquire responses from your recipients? With our survey system you can ask
a question in your recorded message, let people respond back, and view their responses in your call reports.
Push To Connect: Send out a call and give people the option of pressing a key to connect directly to you! We’ll connect the person
with any phone number you wish.
Play Message on Call Back: Don’t want to use your number? We can provide you with a unique local number to use as the caller ID or as a
number that your contacts can call to receive a customized message.
Webcasting
DialShreeDialer
IP /PBX
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
VoiceBroadcasting
Elision IVR is a technology that automates interactions
with telephone callers. Enterprises are increasingly
turning to IVR to reduce the cost of common sales,
service, collections, inquiry and support calls to and from
their company.
Elision IVR systems have the advantage of making callers
and customers feel like they’re being attended to, even if
it’s just by a machine.
Elision IVR system can help to direct customers to the
right support channel they need.(e.g.: Press 1 for sales,
Press 2 for promos, Press 5 to talk to an executive, etc.) Sound : Play a sound during call
Record : To record user voice during the call
DTMF : To take input from phone keypad
Call Transfer : To transfer the call to another number
Web : To do a web api call. Used for web lookup or posting data on a remote server
IVR Benefits
I Print and provide only one number for all the departments in your advertisements and brochures.
I Will impress your callers and increases the reputation of your brand name.
I Excellent customer satisfaction.
I Attending the call at the first ring.
I Multilingual greetings to the caller.
I It is very useful when you have to distribute same type of information to every caller.
I IVR works 24 hours a day and it never greets a caller with tired voice.
IVR System
CustomerCalling
Call answered byIVR system
01 02
Sales Account
Support Inquiry
03
Call forward to departments
Key Offering of Elision Interactive Voice Response systems
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
IVRSystem
Click2Call
I Choose Your Click-to-Call Interface
I Use Your Own Phone Numbers
I Its a Hosted as a Software as a Service ( SAAS). So you
just need to integrate the API Link.
I Easy integration with any existing website in simple
HTML code.
I Pay for number of used minutes
I Ability to Route Calls to Different Phone Numbers
I History and Statistics of all calls
I No investment on any hardware or software
I ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to your contact centre.
I Put a link on your site so that customers can call you directly. Your customer types in their phone number and your sales staff is directly connected to the customer.
I This service allows you to easily issue a clickToCall service between two phone numbers. Both calls are dialed, and upon answer, they are bridged together.
Function of Click2Call services
Key Offering of Elision Click2Call System:
Call recordingRecord conversations free of charge. They are saved and downloadable
Live leadsThe availability of the Click-to-Call option enables the consumer to directly connect with a live agent to obtain the information they need or resolve a pressing issue. It gives the benefit of converting a live lead into potential business
Improve online conversionThe availability of the Click-to-Call option enables the consumer to directly connect with a live agent which Helps them to make significant decisions that could benefit from expert guidance in real time
Worldwide CoverageClick to Call can serve calls to any telecommunication network all over the world!
Click to Call in your Email messages and Newsletters!The Click to Call icon that you will make for your website, can be also used easily in the corporate emails and newsletters.
Easy to Implement for Both You and Your CustomerClick to Call software allows your existing phone agents to handle calls that are initiated from your website, yet requires no additional telephony hardware, and unlike VoIP solutions, no software downloads by your customer.
Increase Customer SatisfactionClick to Call gives your highest-value customers the ability to avoid long hold times
Improve Agent EfficiencyClick to Call uses sophisticated routing to maximize your ability to match the Click to Call request with the most appropriate agent or department, speeding the time to resolution
Click2Call will call websitevisitor’s phone number
02
Your phone rings & call isconnected with website visitor
03
Website visitor click on Click2Call button & enter his phone number
01
Click2Call
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
Click2Call
Live Chat (LiveIM)LiveIM is a robust live chat solution available at an unparalleled price, it includes critical functionality for both support and sales focused deployments.
The most complete live chat solution available and priced to deliver immediate ROI. It includes functionality required by businesses that are serious about a world-class live chat operation.
Everyone Loves Instant Customer Service! Key Offering of Elision Live Chat System
Operators Anywhere
Your Live Chat Operators can log in 24/7 from any computer that is connected to the Internet with a standard web browser
Internal Operator Chat
Communicated with other Live Chat Operators within your organization via a private chat room, accessible only by your personnel
Transfer Chats
When your Operators can’t answer a question, they can easily transfer a Live Chat to another Operator, by web or Mobile Chat
Multiple Chats
One Operator can chat with up to 20 Visitors at a time. The user-friendly interface allows tabbing for high productivity
Click & Chat
Ask Live ! Need Help ?Have a
Question ?Support Online
Faster way to your inreach customer real time
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
VoiceLogger
ReachUs
WebConference
AboutUs
LiveChat
Voice Logger�Voice logger is an important tool for recording interactions between contact center agents, supervisors, and managers on one hand and prospects, leads or customers on the other. A voice logger is an integral part of any communicat ion system and can store correspondence in multiple formats.
Different Types of Elision Voice Logger:
I Analog Line: Analog Voice Logger is a multi-line voice recording solution that can be used to record telephone conversations occurring on analog trunks and extensions.
I PRI Line: Voice Logger for PRI is a multi-line voice recording solution that can be used to record telephone calls on PRI Digital Trunk lines. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats.
I VoIP Line: VoIP Lines logging from elision is a software based voice logger that snoops on TCP/IP networks using protocol like SIP, H323 to log the audio carried on VoIP connections.
The Elision Voice Logger is capable of logging call details reports which includes the Caller Id, Trunk Name, Call Duration, Call Start Time & End Time, Call Type (Incoming /Outgoing), Call Status (Failed/Missed/Connected), Recording Format (Compressed/ Default) and the actual recorded audio of the telephone conversation.
With all these features, our Voice Logger will help you achieve your quality goals without the overhead of maintenance and upgradation costs.
Key Offering of Elision Voice Logger Service
Record limitlessly: Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.
Search effortlessly: Search through voice records without going through endless menus and buttons and save up on your valuable time.
Back-up data: Just mount a simple back-up drive and save all the records, or select records to be backed up regularly.
Security: Don’t Fret over security only provide access to supervisors, managers, administrators or other qualified users. Any sensitive information in the wrong hands could wreak havoc on your company’s image.
Store in multiple formats: If you wish to save space, convert the voice logs in MP3 format. You can also go with the conventional WAV format.
Online reporting and viewing: The Elision CRM allows you to access voice logs online and with comprehensive reports
E1 LAN
Extension - 2
Extension - 1
Tru
nk
ing
Elision Voice Logger PC to View Recordings
TelcoPRI Line
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
ReachUs
WebConference
AboutUs
VoiceLogger
Broadcast DeviceMedia Unit
Internet
Cloud Server
Viewer
Desktop/Laptop
Encoder Decoder
Tablet
Mobile
Media Server
WebcastingElision is committed to providing industry-leading webcast ing and v i r tual events that meet the performance, value, and reliability requirements of businesses of all types and sizes. Our focus is on the entire range and vast dimensions of our services offering.
We extend the reach of your event using Live or On-Demand technology called webcasting to share the event experience with anyone, anywhere at any time. Furthermore, we can help you customize every aspect of your webcast so you can maintain brand consistency
Applications in different environments
Reach global audience by broadcasting public events
Securely broadcast corporate events / meetings to your global offices
MultiCast / Intranet / Internet Broadcast can easily integrate with MNC’s own network.
Social events can be customize with designer themes and slide shows
Advertisement / Marketing company can use the platform to reach global audience
Features
InteractiveWebcasting enables audience feedback, information sharing and annotation via Video & PPT Presentation
SeparationIt Separates host and attendee views so you can better manage your meeting
ParticipationAllows Question and answer participation & Audience polling. It allows you to connect & interact instantly with a new or existing virtual audience.
Safety & PrivacyIt Secures encryption to ensure safety and privacy. It allows registration & login for security
BrandingIt will customize your entire Event with your company logo
Real time recordingIt provides Real-time recording for future playback
CompatibilityIt is Compatible with Windows, MAC, Linux, Solaris and others
InnovativeBoost your company image and reputation
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
WebConference
AboutUs
Webcasting
Web ConferenceElision MassMeet Web Conferencing solutions allow participants in a meeting to see and hear each other, making for an interactive conference. MassMeetWeb Conferencing is also used for educational training, surveillance, emergency response and security.
Elision’s Mass Meet allows people in groups to collaborate virtually and share information, it also provides facilities to record and capture formal or ad hoc collaborative interactions for later Tracking and reuse.
Features
Applications in different environments
Business“Mass Meet” provides businesses with the ability to meet and to work with others over a distance
Distance LearningMass Meet is an exciting technology for education. Teachers and students are able to see each other, share documents and discuss topics together in a situation similar to a traditional classroom setting
Maintaining the ability for interaction between teachers and students
Telecommuting / Home OfficeWorking out of home has never been easier or more practical. Videoconferencing makes it possible to stay connected with people in a very real way
Videoconferencing allows users to save resources by meeting with clients and/or colleagues via video conference
TelemedicineThere are times when a person needs medical advice but is unable to visit their personal physician or even more likely, a specialist. In such situations using “Mass Meet” Solution one can make all the difference
A patient in a rural location can easily “meet” with a specialist from anywhere in the world
Use Our Public Cloud /Your Own Private CloudChoose what is best for your business from two deployment models
Multi-Vendor, Multi-Device InteroperabilityWith Elision's video conference solution all parties can easily connect to the same meeting using their platform of choice
Desktop SharingGo beyond sharing only slides. The presenter can broadcast their desktop for all people to seeor just a region of desktop. Works on Mac, Unix and PC
Rich– The Next Generation of HD VideoShare your latest marketing slides or budget-tracking sheet in high definition. Dual-stream support ensures the quality of both the video feed and shared content
Share Documents, Presentations, Videos, & MoreShare virtually anything accessible to your computer: entire documents, presentations, videos, applications
Meeting Recording and PlaybackWith Elision's VC you can record, watch and share your meetings, including the video, audio and content being shared
Military-Grade Security with End-to-End EncryptionIt transmits all web, VoIP and Web Conferencing over encrypted connections end-to-end
Web CamMultiple users can share their webcam at the same time. There is no built-in limit on the number of simultaneously active webcams
WhiteboardThe whiteboard controls let you annotate key parts of your presentation
WebRTC AudioUsers of Chrome & Firefox browsers will benefit from high-quality, low-latency WebRTC audio. (Users of other browsers will seamlessly use Flash-based audio.)
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
ReachUs
AboutUs
WebConference
USA Office :2419 # E Piper Lane, Charlotte, NC. 28208-7325, USA,Tel.: +1 305 328 9898
India Office : 3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge, Paldi, Ahmedabad-380007 Gujarat,India. Tel.: +91 704 164 9394contact@elisiontec.com
Elision TechnoLab LLP
www.elisiontec.com
Our Valuable Customer
Department of Electronics and Information Technology, Govt. of India
Department of Administrative Reforms and Public Grievances, Govt. of India
Department of Science and Technology, Govt. of Gujarat
Ds
Webcasting
DialShreeDialer
IP /PBX
VoiceBroadcasting
IVRSystem
Click2Call
LiveChat
VoiceLogger
WebConference
AboutUs
ReachUs