Post on 08-Mar-2016
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Ecom Course Outlines - 2011 Onwards 1
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
2011 OnwarDSCOURSE OUTLINES
putting yOur peOpLe FirSt
a COMpLete LiSting OF aLL Our COurSeS
2
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
why chooSe ecoM aS your training partner?
A tutor-led training day/s– allowing you to explore your individual learning needs
A detailed I.T. manual or copy of the tutor’s presentation – that you can refer to when you come to implement your learning
“ ECOM GIVE EXCELLENT SUPPORT. I BELIEVE THEY OFFER THE BEST SUPPORT ON THE MARKET TODAY.”
JOHN SMITHAM, ESCALADE INTERNATIONAL
Ongoing support beyond the initial course – to answer any questions that may arise when you try to implement what you have learnt
A fresh buffet lunch
Ecom Course Outlines - 2011 Onwards 3
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
At Ecom, we have developed a reputation for delivering short courses in Cardiff that are fantastic value for money. Our short courses can be tailor-made or delivered via our cost effective and comprehensive range of open short courses in Cardiff Bay.
we SpeCiaLiSe in:
IT Courses
Business Management Courses
Leadership Development Courses
Finance Courses
Ecom provides organizations and individuals in
Cardiff and the surrounding areas with access to
high quality short courses and learning solutions.
We provide short courses, certifi cated courses
and courses that result in nationally recognized
qualifi cations. Whatever you choose, all our training
courses offer fantastic value for money and are all
backed up by excellent customer service.
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards4
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Section 2 Business Management Courses
Report Writing 29
Minute Taking 30
Delivering Customer Service 31
Delegation Skills 32
Train the Trainer 33
Reception & Telephone Skills 34
Recruitment Skills 35
Introduction to Management 36
Section 1 iCt Courses
Key IT Skills
Keyboard Skills 06
E-Type: Touch-Type Qualifi cation 07
Sage ACT! Administrator/ Manager Level 08
Sage ACT! User Level 09
Microsoft Offi ce
Microsoft Outlook 10
Microsoft Offi ce 2007 Update 11
Introduction to Microsoft Word 12
Intermediate Microsoft Word 13
Advanced Microsoft Word 14
Introduction to Microsoft Excel 15
Intermediate Microsoft Excel 16
Advanced Microsoft Excel 17
Introduction to Microsoft PowerPoint 18
Intermediate/Advanced Microsoft Powerpoint 19
Microsoft Access Essentials 2003 / 2007 (day 1) 20
Microsoft Access Essentials 2003 / 2007 (day 2) 21
Advanced Microsoft Access 2003 / 2007 22
Specialist IT Courses
Introduction to Microsoft Project 23
Intermediate Microsoft Project 24
Microsoft Visio Essentials 25
Microsoft Publisher 26
Microsoft FrontPage 27
Introduction to VBA with Microsoft Excel 28
FLOOr pLan
Section 1iCt Courses
Section 2Business Management
Courses
Section 3Leadership Development Courses
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 5
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Section 3 Leadership Development Courses
Assertiveness in the Workplace 37
Dealing with Difficult Customers 38
Time Management 39
Communication Skills 40
Negotiation Skills 41
Basic Selling Techniques 42
Chairing Meetings 43
Professional Presentation Skills 44
Project Management 45
Appraisal / Performance Interviewing 46
Leading Teams 47
Finance for Non-Financial Managers 48
Section 4 Finance Courses
Managing Budgets 49
Managing Budgets with Excel 50
Managing Budgets with Winforcast 51
Credit Control 52
Sage 50 Accounts Level 1 53
Sage 50 Accounts Level 2 54
Sage 50 Accounts Level3 55
Sage 50 Payroll Level 1 56
Sage 50 Payroll Level 2 57
Introduction to Bookkeeping Certificate 58
Bookkeeping Certificate Level 1 59
Bookkeeping Certificate Level 2 60
Section 2Business Management
Courses
Section 4Finance Courses
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards6
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Duration: 1/2 Day Venue: Cardiff
Overview
This training course focuses on learning keyboard shortcuts to help you cut down onmouse usage and increase efficiency. You will learn the basic skills needed to make themost of your keyboard including how to use the QWERTY keyboard, shift keys andhome keys as well as touch typing.
whO ShOuLD attenD?
This course is perfect for those who have little or no knowledge
of how to use keyboard shortcuts to save time, relying instead
on their mouse or those wishing to speed up their typing.
what’S next?
• Minute Taking
• Introduction to Microsoft Word
COntent
IntroductIon• Keyboard Skills Explained
• Using the Task Pane
• Standard and formatting toolbars
• Using the QWERTY keyboard
ShortcutS & toolS• Using the spell checker
• Home Keys
• Using Shift Keys
• Entering numbers and symbols
• Show / Hide facility
• Auto-Correct
• Auto Text
• Inserting Header and Footers
touch typIng• Developing Speed Techniques
• Use firm key strokes without looking at the keyboardBook Now029 2044 0010
training@ecomlearning.co.uk
keyBoard anD typing SkiLLS
Book Today GeT To GripS wiTh your keyBoard
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 7
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
e-Type tOuCh-type QuaLiFiCatiOn
Duration: 2 Days Venue: Cardiff
Overview
E-Type is a great typing qualification for those who struggle with constant mistakes whilst typing, only use two fingers or just want to speed up their work rate.
StuDy
You will attend 2 tutor led days before sitting your final exam.
We will also provide you with access to an online learning
environment where you can practise between
sessions to build up speed and accuracy.
Every learner will have access to a personal tutor for support as
well as comprehensive learning materials.
the graDeS
there are 3 gradeS whIch can be achIeved:• Bronze: 20 words per minute at 98% accuracy
• Silver: 40 words per minute at 98% accuracy
• Gold: 60 words per minute with 98% accuracy
the BeneFitS
there are many benefItS to thIS SkIll IncludIng:• No longer looking down at your fingers whilst typing
• No more frustrating typing errors to slow you down
• A much faster and more productive use of the computer,
whether at work or at home
• Better posture and reduced levels of stress
• Gaining a qualification to enhance your career and job
prospects
• Unit - £175 + VAT (inc. of test fee)
• Re-sits - £30 per unit
Tests can be paid upfront or as you undertake them.(Testing will
be invigilated at our training centre)
COStS
Book Now029 2044 0010
training@ecomlearning.co.uk
GeT a Touch TypiNG qualificaTioN
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards8
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
SaGe acT! aDMiniStratOr/ Manager LeveL
Duration: 1 Day Venue: Cardiff
Book Today aNd iNcreaSe your kNowledGe of acT!
the COurSe
This course will provide managers of ACT! databases with the
knowledge to set team and individual access levels, control data
security, import and export data lists as well as customizing the
database to fi t the organization’s requirements with regards to
fi elds, layout and menus. This course will ensure the database
manager has a detailed understanding of how the database
functions.
whO ShOuLD attenD?
This course is designed for those administrating the users of
ACT!, this person is normally a manager or team leader.
COntent
• Importing and Exporting Data
• Setting Up Users and Teams
• Creating and Managing Databases, Files & Data Storage
• Customising ACT! for Effi ciency
• Customising Fields and Layouts
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 9
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Book Now029 2044 0010
training@ecomlearning.co.uk
Book Today aNd iNcreaSe your kNowledGe of acT!
the COurSe
This course will guide learners through the key functions of ACT!
such as how to create, manage and update contacts, using with
the calendar to manage workload, grouping customers with
common characteristics as well as how to use applications such
as Word and Excel in conjunction with ACT! The course will
ensure all learners can use ACT! competently and confi dently.
whO ShOuLD attenD?
This course is designed for those new to ACT! that will be using
the system on a day to day basis and need to learn how to use
and update their database.
what’S next?
• ACT! Manager/Administrator Level
COntent
• The reasons for holding meetings
• Working with Contacts
• Working with Groups and Companies
• Scheduling Activities and Managing Your Calendar
• Managing Opportunities
• Using Email with ACT!
• Using Internet Services
• Working with Documents
• Producing Reports
• Synchronising Databases
Duration: 1 Day Venue: Cardiff
SaGe acT! uSer LeveL
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards10
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT OutLOOk
Duration: 1/2 Day Venue: Cardiff
Book Today GeT orGaNiSed wiTh MS ouTlook
Overview
This training course is designed for those managing and organising e-mail messages,schedules, tasks, notes, contacts, and other information. It will show you how Outlook 2003 innovations can be used to manage your communications, organise your work, and work better with others; all from one place.
Those that need to organise their electronic communications,
schedule meetings and tasks. Especially useful for those in an
administrative or secretarial role, but equally applicable to any
Outlook users.
whO ShOuLD attenD?
what’S next?
• Time Management
• Keyboard Skills
Introduction to Outlook 2003
• Different Outlook views
• Use Outlook to maximise your time
• Toolbars
• Manage e-mails: Inbox, Sent & Deleted items
• Open, close and save emails
• Add attachments
• Automatically spell check an email
• Create a signature
• Work with contacts; add / delete / find
• Create and manage Folders
Time Management
• Create and manage folders
• Out of Office Assistant
• Meetings, appointments and events
• Schedule a meeting
Notes, Tasks and Journals
• Tasks—create a ’To Do’ list
• Using Notes and Journals
COntent
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 11
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT OFFiCe 2007 upDate
Duration: 1 Day Venue: Cardiff
Book Today GeT To GripS wiTh office 2007
This course is designed for anyone new to Microsoft Office 2007. The course aims toprovide you with the confidence to navigate and use the new features of Office 2007.This course will examine both Microsoft Word and Microsoft Excel in detail but also will cover navigational changes which effect all Office 2007 software.
Overview
whO ShOuLD attenD?
what’S next
Anyone who is upgrading from Microsoft Office 2003 to
Microsoft Office 2007 or is unfamiliar with Microsoft Office
2007. This course is perfect for those being slowed down by
struggling to navigate the new software.
• Microsoft Word 2007
• Microsoft Excel 2007
• Microsoft PowerPoint 2007
• Microsoft Access 2007
COntentS
Office
• The Ribbon & Title Bar
• Status Bar
• Office Button
• Quick Access Toolbar
• Tabs & Contextual Tabs
• Gallery Toolbars
Word
• Add Preformatted Elements
• Smart Art High Impact Graphics
• Quick Styles and Themes
• Spelling
• Compare Documents
• Document Inspector
• Track Changes
• Mailings
Excel
• More Row and More Columns
• Easier Access to Formulas
• Quick Cell Formatting
• Formula Bar
• Charts
• Page Layout View
• Conditional Formatting
• Data Sorting & Data Filtering
• Pivot Tables
Digital Signatures
• What is a Digital Signature?
• How can digital signatures be used in Office documents?
• Add One or More Signature Lines to a Document
• Sign the Signature Line in a Document
• Add an Invisible Digital Signature to aDocument
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards12
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
intrODuCtiOn tO MicroSofT word
Duration: 1 Day Venue: Cardiff
Overview
Book Today learN ShorTcuTS aNd Save TiMe
This course is designed for anyone new to Microsoft Word 2007. The course aims to give the learner practical knowledge of how to use this word processing software at a basic level. This course is full of practical examples of how Word 2007 can be used in a commercial environment.
whO ShOuLD attenD?
Anyone who is upgrading from Microsoft Word 2003 to
Microsoft Word 2007 or is unfamiliar with Microsoft Word. This
course is for the novice user.
what’S next?
• Intermediate Word
• Introduction to Excel
• Introduction to PowerPoint
Basic Navigation
Saving, Opening, Closing Documents
Text Formatting
• Inserting, Deleting, Undo and Redo
• Insert and Overtype Mode
• Copying & Cutting Text
• Using the Clipboard
Paragraph Formatting
• Paragraph marks
• Soft paragraph (line break) marks
• Aligning Text & Indenting Paragraphs
• Line Spacing
• Bullet Point & Numbered Lists
• Adding Borders and Shading
• Finding and Replacing Text
• Tab & Styles
Page Formatting
• Margin, Breaks, Headers & Footers, Page Numbering &
Cover Pages
Tables
Graphics
• ClipArt, Shapes, Pictures, SmartArt
Multiple Documents
Proofing & Printing
COntentS
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 13
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Book Today learN ShorTcuTS aNd Save TiMe
interMeDiate MicroSofT word
Duration: 1 Day Venue: Cardiff
Book Today creaTe profeSSioNal docuMeNTS
Overview
This course is designed for anyone looking to update or develop their understanding of Microsoft Word 2007. The course aims to give the learner practical knowledge of how to competently use this word processing software. This course is full of practical examples of how Word 2007 can be used in a commercial environment.
whO ShOuLD attenD?
Anyone who is upgrading from Microsoft Word 2003 to
Microsoft Word 2007 or is looking to develop their knowledge
of Microsoft Word. This course is for the everyday user.
what’S next
• Intermediate Excel
• Intermediate PowerPoint
• Intermediate Access Essentials
• Advanced Word
COntentS
Customising Microsoft Word
Text & Paragraph Editing
• AutoCorrect
• AutoFormat Options
• Text Wrapping
• Paragraph Shading & Border Options
Styles & Templates
• Applying, Modifying and Creating Styles
Sections and Column Formatting
• Section Breaks and Columns
Tables
• Creating & Sorting a Table
• Formulas
• Merging & Splitting Cells
Graphics
• Reordering Graphics
• Placing a Graphic In front or Behind Text
• Modifying Colours & Borders
• Textboxes
Mail Merge
• Using the Mail Merge WizardBook Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards14
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
aDvanCeD MicroSofT word
Duration: 1 Day Venue: Cardiff
Book Today BecoMe a MicroSofT word experT
Overview
On this course you will be taught some of the more advanced functions of MS Word allowing you to create and distribute the highest quality documentation. You will learn how to use macros, create a form and merge documents. You will also be shown how to work with master documents saving you both time and effort.
whO ShOuLD attenD?
This course is for those who require a higher level of awareness
in MS Word’s more technical functions. You will need a strong
existing knowledge to of Word in order to attend this course.
This course is also suitable for anyone studying for the ECDL
Advanced qualification.
what’S next?
• Advanced Excel
• Advanced PowerPoint
• Advanced Access
• ECDL Advanced
COntentS
Forms
• Create a Form, check boxes, drop-down lists
• Protect a Form
• Add a password to a document
Macros
• Record and edit a Macro
• Assign Macro to keyboard and toolbar
Referencing
• Bookmarks and Captions
• Footnotes and Endnotes
• Create Cross-References and Indexes
• Time Saving Features
• Templates
• Inserting Symbols
• Using AutoFormat and Autocorrect
• Spelling, grammar and language tools
Document distribution
• Email documents
• Track changes
• Compare and Merge documents
• Mail Merge
• Custom documents, headers and footers, page setup
• Create Master Documents
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 15
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
intrODuCtiOn tO MicroSofT excel
Duration: 1 Day Venue: Cardiff
Book Today GeT To GripS wiTh The BaSicS
Overview
This course is designed for anyone new to either Excel or Excel 2007. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007 at a basic level. The course is full of practical examples of how to use the application within a commercial environment.
whO ShOuLD attenD?
Anyone who is upgrading from Excel 2003 to Excel 2007 or is new
to Microsoft Excel. This course is for the novice user
what’S next
• Intermediate Excel
• Introduction to Word
• Introduction to Access
• ECDL
Book Now029 2044 0010
training@ecomlearning.co.uk
COntentS
A First Look at Excel 2007
• The New Ribbon and Menu Button
• Creating, Opening, Closing, Saving Workbooks
• Help Function
Selection Techniques
• Selecting a cell, row or column
Manipulating Rows & Columns
• Inserting, modifying and deleting rows or columns
• Modifying column widths or row heights
Moving, Copying & Deleting
Manipulating Worksheets
• Renaming, Inserting, Copying, Moving & Deleting
Worksheets
Formatting
• Font, Alignment & Number Formatting
Formulas & Functions
• Formulas
• Relative, Mixed and Absolute Cell Referencing
• Functions – Sum, Min, Max, Average
Using Charts
Customizing Excel 2007
Printing
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards16
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
interMeDiate MicroSofT excel
Duration: 1 Day Venue: Cardiff
Book Today STarT uSiNG excel More efficieNTly
Overview
This course is designed for anyone looking to develop their knowledge of Excel 2007. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007 at an intermediate level. The course is full of practical examples of how to use the application within a commercial environment. This course can be used as underpinning knowledge if you are working toward the ECDL qualification.
whO ShOuLD attenD?
Anyone who is upgrading from Excel 2003 to Excel 2007 or needs
to build upon their current knowledge of Microsoft Excel. This
course is for the everyday user.
what’S next
• Advanced Excel 2007
• Intermediate Word 2007
• Microsofft Access Essentials
COntentS
Manipulating Data & Named Ranges
• Paste Special techniques
• Importing a text file and delimit by comma, space or tab
• Named ranges
• Sub-totalling
Templates
Formatting & Display Techniques
• Cell & Table Styles
• Conditional Formatting
• Custom number formats
• Freezing row and column titles
• Hiding and un-hiding rows and columns
• Hiding / un-hiding worksheets
Sorting and Querying Data
• Sorting data by multiple columns
• Custom sorts
• Using AutoFilter
• Using advanced query / filter options
Linking & Consolidating Data
• Linking data or a chart within a worksheet
• Linking data or a chart between worksheets, word
documents & spreadsheets
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 17
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
aDvanCeD MicroSofT excel
Duration: 1 Day Venue: Cardiff
Book Today BecoMe a MicroSofT excel experT
Overview
This course is designed for anyone looking to develop their knowledge of Excel 2007 to an advanced level. The course aims to give the learner practical knowledge of how to use Microsoft Excel 2007. The course is full of practical examples of how to use the application within a commercial environment. This course can be used as underpinning knowledge if you are working toward the ECDL Advanced qualification.
whO ShOuLD attenD?
Anyone who is upgrading from Microsoft Excel 2003 to Microsoft
Excel 2007 or needs to build upon their current knowledge of
Microsoft Excel. This course is for the advanced user.
what’S next
• Advanced PowerPoint
• Advanced Word
• Advanced Access
• ECDL Advanced
COntentS
Functions
• Date & Time Functions: Today, Day, Month, Year
• Mathematical Functions: SUMIF & ROUND
• Text Functions: PROPER, UPPER, LOWER, CONCATENATE
• Financial Functions: FV, NPV, PMT, PV, RATE
• Lookup Functions: HLOOKUP, VLOOKUP
• Logical Functions: IF, AND, OR, IS ERROR
• Database Functions: DSUM, DMIN, DMAX, DCOUNT
Using One-Input or Two-Input Data
Tables / What-If Tables
Pivot Tables
• Creating a Pivot Table
• Grouping and Modifying Data in a Pivot Table
Scenarios
• Scenario Manager
Auditing
MacrosBook Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards18
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
intrODuCtiOn tO MicroSofT powerpoiNT
Duration: 1 Day Venue: Cardiff
Book Today GeT To GripS wiTh The BaSicS
Overview
This course is designed for anyone new to Microsoft PowerPoint 2007. The course aims to give the learner practical knowledge of how to use Microsoft PowerPoint 2007 in a working environment. The course is full of practical examples of how to use the application within a commercial environment.
whO ShOuLD attenD?
Anyone who is upgrading from Microsoft PowerPoint 2003 to
Microsoft PowerPoint 2007 or is a complete beginner when it
comes to Microsoft PowerPoint. This course is for
the novice user.
COntentS
Basic NavigationOpening and Viewing PresentationsCreating a Presentation• Inserting a New Slide
• Saving a Presentation
Manipulating Slides• Inserting Slides with a Particular Slide Layout
• Modifying the Slide Layout
• Changing Backgrounds
ThemesTextboxesText Editing and Formatting
• Selecting, copying moving, resizing and deleting text
• Searching Your Presentation
• Font & Paragraph Formatting
Illustrations• Selecting, copying moving, resizing and deleting
Illustrations
• Inserting Illustrations
• Formatting Shapes & Charts
• Organisation Charts
Moving, Copying and Deleting SlidesSlide ShowsPrinting & ProofingCustomising Microsoft WordText & Paragraph Editing• AutoCorrect
• AutoFormat Options
• Text Wrapping
• Paragraph Shading & Border Options
Styles & Templates• Applying, Modifying and Creating Styles
Sections and Column Formatting• Section Breaks and Columns
Tables• Creating & Sorting a Table
• Formulas
• Merging & Splitting Cells
Graphics• Reordering Graphics
• Placing a Graphic In front or Behind Text
• Modifying Colours & Borders
• Textboxes
Mail Merge
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 19
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
interMeDiate / aDvanCeDMicroSofT powerpoiNT
Duration: 1 Day Venue: Cardiff
Book Today creaTe profeSSioNal preSeNTaTioNS
Overview
This training course will teach you how to create a more complex and technicallysophisticated presentation from scanning in images to creating organisational charts. You will learn how to link to other documents, insert movies and make use of sounds and narration. You will also be shown how to customise PowerPoint and make yourpresentations secure.
whO ShOuLD attenD?
This course is aimed at people with a working knowledge of
how to use PowerPoint but want to make their presentations
look and feel more professional by making use of some of
PowerPoint’s more advanced features.
what’S next
• Advanced PowerPoint
• Advanced Word
• Advanced Access
• ECDL Advanced
COntentS
Introduction • PowerPoint Environment• Toolbars• Different ViewsCreating a Photo Album• Create and Format a Photo Album• Insert Photos from Scanner or File• Choose a Frame Shape• Rotate Shapes and Change Picture Order• Adjust Picture Brightness and Contrast• Insert CaptionsOrganisation Charts and Diagrams• Insert an Organisation Chart• Use Diagram Types: Cycle, Venn, Radial,Pyramid and Target• Working with Diagrams: Insert, Delete,Change Direction and AutoformatEmbedding and Linking Objects• The Drawing Toolbar• Linking to other Documents Manually orAutomatically• Insert and Update HyperlinksApplying Custom Animation• Object Animation• Slide Transitions, Timings and Rehearsals• Draw Motion Paths• Create Custom ShowsMovies & Sounds• Insert Movies, Sounds and Voice NarrationsCustomising PowerPoint 2003• Configuring PowerPoint Options: Save,Print and Security• Spelling and Style Options• Autocorrect and Autoformat Options
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards20
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT aCCeSS eSSentiaLS (Day 1)
Duration: 2 Days Venue: Cardiff
Book Today GeT To GripS wiTh The BaSicS
Overview
This comprehensive training course is designed to take a complete beginner through to a level 2 or intermediate level of knowledge. You will be taught the basics of how to use MS Access including opening and working with a database; using tables, queries, forms and reports. Practical exercises will allow you to fine tune your new skills. Day 2 will develop your knowledge further to include designing your own tables, queries, forms and reports as well as expression building and importing and exporting data. Pivot tables and charts will also be covered. By the end of this course you will have the knowledge required to sit the ECDL Module 5 test.
what’S next?
• Day 2
COntentS (Day 1)
Introduction
• Introduction to Access database
concepts and terminology
• Using the database toolbar
• Using the Task Pane
Tables
• Creating and formatting tables
• Field properties
• Locating and filtering data
• Relationships
Queries
• Using simpler queries
• Creating calculated fields
Forms
• Introducing forms
• Manipulating form controls
Reports
• Advanced report design
• Using editing tools
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 21
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT aCCeSS eSSentiaLS (Day 2)
Duration: 2 Day Venue: Cardiff
Book Today learN ShorTcuTS aNd Save TiMe
whO ShOuLD attenD?
This course has been created for new or existing users of
Microsoft Access who wish to gain a better understanding of the
software and may wish to use it in a commercial environment.
This course will also provide the underpinning knowledge
required to sit the ECDL Module 5 test (databases).
what’S next
• Advanced MS Access
• ECDL
COntent (Day2)
Designing Tables
• Normalising data
• Establishing relationships
• Indexes
Designing Queries
• Action Queries
• Parameter Queries
• Calculated columns
• Relationships
Designing Forms
• Working with form and sub-forms
• Switchboards
Designing Reports
• Data Access Pages
• Standard reports, pop-up reports
Pivot Tables and Pivot Charts
• Pivot tables and charts
• Forms
Export and Import Data
Building Expressions
• Expression builder
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards22
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
aDvanCeD MicroSofT acceSS
Duration: 1 Day Venue: Cardiff
Book Today BecoMe aN experT uSer
Overview
This training course is designed to give learners an advanced knowledge of MicrosoftAccess. You will be taught how to create an use Macros as well as being introduced to structured query language. You will also be introduced to visual basic concepts. By the end of this training you will have a confident and complex knowledge of Microsoft Access.
whO ShOuLD attenD?
This course has been created for competent users of Microsoft
Access who wish to deepen their expertise of this software and
learn useful hints and tips of using this software in a commercial
environment.
COntent
Designing Tables
• Normalising data
Introducing Structured Query Language
• SQL queries, sub-queries, commands and joins
• Inserting, updating and deleting data
Working with Macros
• Creating Macros
• Testing and Debugging Macros
• Modifying Macros
• Adding Macros to Forms and Reports
Programming Access
• Macros versus Visual Basic
• Visual Basic Concepts
Data Access Pages
• Creating, Modifying and Sorting Data
Access Pages
• Editing and Protecting
Converting Access Databases
• Converting from Access ’97, 2000 to 2003
Managing and Maintaining
• Optimizing with Table Analyser, Performance
Analyser and Documenter Analyser
what’S next
• ECDL
• ECDL Advanced
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 23
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
intrODuCtiOn tO MicroSofT projecT
Duration: 1 Day Venue: Cardiff
Book Today coNTrol your projecT coSTS
Overview
This course will provide you with a detailed understanding of how to use Microsoft Project to manage and plan project activity. From the basics of setting up a new project through to creating a Gantt chart of activity and allocating resources, we will teach you how to streamline projects so that waste is kept to a minimum and resources are not overstretched. Microsoft Project can ensure that you can bring the project in on time and on budget.
whO ShOuLD attenD?
This course would suit anyone new to Microsoft Project that
needs a tool for planning, monitoring and controlling projects or
contracts. No previous knowledge of the package is necessary
but familiarity with Microsoft Applications will be required.
what’S next
• Project Management Skills
• Intermediate Microsoft Project 2003
COntent
Introduction• Creating a New Project• Start and Finish Dates• Project CalendarTasks• Overlapping and Delaying Tasks• Editing Tasks• Task Constraints• Organising Tasks with Outline• Linking TasksResources• Resource Calendar• Resources• Controlling when a Resource starts work on a Task• Assigning Costs to Tasks and Resources• Assigning a Fixed Cost to a Resource• Accruing CostsTools• Formatting the Gantt Chart• Combining Views• Tracking the Progress of the Project• Filters• Evaluating and Adjusting the SchedulePrinting• Printing the Schedule
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards24
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
interMeDiate MicroSofT projecT
Duration: 1 Day Venue: Cardiff
Book Today coNTrol your projecTS
Overview
This course will provide you with a detailed understanding of how to use Microsoft Project to manage and plan project activity. You should already have an understanding of how to use the basic functions of MS Project. We will teach you how to manage multiple projects, address issues of over allocation and adjust your project forecast to keep it on track. Microsoft Project can ensure that you can bring the project in on time and on budget.
whO ShOuLD attenD?
This course would suit anyone familiar with Microsoft Project
and is looking to develop their knowledge to achieve closer
control over one or multiple projects. This course is perfect for
existing project managers who already use MS Project.
what’S next
COntent
Introduction
• Critical and Slack Time
• Adjusting Outline Options
• Interrupting Work on a Task
• Keeping Track of Your Project
• Adjusting the Project to Keep it on Track
• Tracking Project Costs
• Creating a Project by using a Project Template
• Managing Several Projects at the Same Time
• Creating a Work Space
• Effort Driven Scheduling and Task Types
Resources
• Resource Calendar
• Resources
• Controlling when a Resource starts work on a Task
• Assigning Costs to Tasks and Resources
• Assigning a Fixed Cost to a Resource
• Accruing Costs
• Resolving Resource Over Allocations
• Sharing Resources Among Projects
• Project Management Skills
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 25
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT viSiO eSSentiaLS
Duration: 1 Day Venue: Cardiff
Book Today pull your deSiGNS ToGeTher wiTh MS viSio
Overview
This training course is designed to give learners the ability to transfer information; usually presented as text, into visually rich versatile diagrams. It will also teach you how to generate diagrams from a diverse range of data and allow you to put complex concepts and processes into context. A common use of Microsoft Office Visio is to illustrate business processes.
whO ShOuLD attenD? COntent
This course is perfect for those who have little or no knowledge
of how to use keyboard shortcuts to save time, relying instead
on their mouse.
Introduction• Creating a New ProjectCommands available in Visio• The Visio work area• Visio toolbarsCreate a diagram from a selected template• Overview of templates, stencils and objectsCreate new drawings• Using the drawing task pane• Creating and opening drawings• Managing drawings• Working with templates• Working with stencils, shapes and connectorsFormat drawings• Formatting text and shapes• Using snap and glue and layers• Inserting Pictures• Editing PagesShare drawings• Sending Drawings• Printing DrawingsCustomise Visio• Configuring Visio• Configuring AutoCorrect Options• Customising Toolbars
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards26
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT puBLiSher
Duration: 1 Day Venue: Cardiff
Book Today deSiGN your owN puBlicaTioNS
Overview
Book Now029 2044 0010
training@ecomlearning.co.uk
This training course is designed to give you the ability to use this sophisticated desktoppublishing tool to create professional looking publications such as newsletters, brochures, flyers and labels. This course will cover the basics before moving onto more advanced functions giving you a comprehensive overview of how to use MS Publisher.
whO ShOuLD attenD?
This course is aimed at people with either no or very little
experience in using MS Publisher. The course is perfect for those
looking for a cost effective way of producing promotional
literature or documents. Past delegates have included marketing
assistants, business owners and administrators.
what’S next
• Microsoft FrontPage
COntent
Introduction• MS Publisher Environment
• Toolbars
• Help Features
Working with Publications• New Publication Task Pane
• Create a Publication from Design Templates
• Colour and Font Schemes Task Panes
• Styles and Formatting Task Panes
• Using Backgrounds
Designing a Page• Page Layout, Insert and Delete Pages
• Rulers and Guides
• Master Pages
• Adding Headers and Footers
Text Tools• Creating and Linking Text Boxes
• Search and Replace
• Spell Check and Language Options
• Cut, Copy and Paste
• Clipboard Task Pane
Printing• Send Publication to an Email Recipient
• Print Preview
• Printing Publications
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 27
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
MicroSofT FrOntpage
Duration: 1 Day Venue: Cardiff
Book Today GeT To GripS wiTh weB deSiGN
Overview
Book Now029 2044 0010
training@ecomlearning.co.uk
This course will introduce you to Microsoft FrontPage provide you with the skills to produce professional marketing, e-commerce websites and intranets. You will learn the basic principles of good site design and learn how to use this package to create a web presence.
whO ShOuLD attenD?
This course is for the complete beginner, new users of Microsoft
Web Design including those with no previous experience of
creating web pages.
what’S next
• Microsoft Visio Essentials
COntent
• FrontPage and the Internet
• Creating a First Website
• Basic Formatting Techniques
• Manipulating Tables Within FrontPage
• FrontPage - Pictures & Multimedia
• Hyper-linking, Bookmarks & Image Maps
• Introducing FrontPage “Components”
• FrontPage and Frames
• Managing Your Website
• Good Site Design, Publishing & Publicizing
• Importing a Website
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards28
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
intrODuCtiOn tO vBa with MicroSofT exCeL
Duration: 1 Day Venue: Cardiff
Book Today auToMaTe repeTiTive TaSkS
Overview
The objective of this course is to provide you with the knowledge and confidence to write Visual Basic Code in the Excel environment. The course is structured so that the you produce code quickly and are aware of the application’s requirements, limitations and security implications. Emphasis is placed on writing well structured and effective code. This is an intensive course and a basic knowledge of Excel is required.
whO ShOuLD attenD?
This course is for experienced users of Microsoft Excel who
need to automate repetitive tasks and write their own Macros
or formulas. You must be an experienced user of Excel to attend
this course.
COntent
Introduction
• Security
• Creating a Personal Workbook
• The Visual Basic Editor
• Subroutines
• Range Object
• The Active Cell
• Operators
• Variables
• Triggering Code to Run
Building Formal Control Structures
• Comparison Operators
• If .. Then Decision Structures
• For loops / Do Loops
• Select Case Decision Structures
The Excel Object Model
• Objects
• Collections
• Referring to Objects and Collections in Code
• Properties
• Methods
Visual Basic Functions
• InputBox Function
• MsgBox Function
Triggering Code to Run
• Using the Menu Bar
• Using a Shortcut Key on the Keyboard
• Using a Toolbar Icon
• Using a ActiveX Control Button
• On an Area, Hot Spot, or Graphic Object (Shape)
• More about the Macro Window
• Write an Excel Add-in
what’S next
• Intermediate VBA with Excel
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 29
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
reporT writing
Duration: 1 Day Venue: Cardiff
Overview
Book Today are you STrucTuriNG your reporTS correcTly?
This course will provide you with a fundamental grasp of how to write clear, well structured reports. It will identify a time-efficient process and logical report structure to equip you with the building blocks to construct sound business (and less formal) reports. You will be given the opportunity to practise the techniques you learn.
whO ShOuLD attenD?
This course has been popular with managers, marketing
executives, administrators and personal assistants. This course
has attracted delegates from across both private and public
sector organisations and is one of our most popular courses.
COntent
• A time efficient drafting process
• Who will receive the report?
What is their understanding/need?
• Building the right structure
• Keeping it simple
• Practice in drafting a report
• Sharing of, and feedback on, drafts
• Planning post-workshop development activitywhat’S next
• Minute Taking
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards30
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Minute taking
Duration: 1 Day Venue: Cardiff
Book Today Take MiNuTeS aT Speed
Overview
This course will teach you how to take concise minutes and produce an accurate record of meetings as well as exploring the relationship between the minute taker and the chair. You will be taught how to take notes at speed that can be typed up and circulated to all attendees. You will also have the opportunity to share best practise in minute taking and develop a greater understanding of your responsibilities as minute taker.
whO ShOuLD attenD?
This course is great for those who find it difficult to take notes
especially when the chair and attendees speak so fast. Anyone
responsible for taking minutes should attend this course, past
attendees have included personal assistants, administrators
and managers.
COntent
• What are meetings for?
• What’s the recipe for a good meeting?
• The Agenda …what to include.
• How do you take notes when everyone speaks so fast?
• Why Minutes?
• Responsibilities of the minute taker
• What do they look like? And why?
• Putting it into practice
whatS next
• Report Writing
• Certificate in Meetings
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 31
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
DeLivering cuSToMer Service
Duration: 1 Day Venue: Cardiff
Book Today add value To your cuSToMer relaTioNS
Overview
This course provides an understanding of how customers can be influenced at every point of contact and how building trust and goodwill is as vital as the products and services you provide. The course will teach you how to project a positive image of your organisation, how to identify customers real needs and how to handle difficult or problematic customers correctly without losing their business.
whO ShOuLD attenD?
This course is great for front line and support staff that have
regular contact with customers and need to recognise that
their actions play a significant part in their company’s image
and success. Past attendees have included secretary’s, PA’s,
receptionists, customer service advisors and account managers
COntent
• How do we get treated as customers?
• What would you expect as a customer?
• Who are your customers?
• How to establish their needs and how to deal with
them effectively
• Why is customer care important?
• What are the issues for us in dealing with customers?
• How to present the right image
• What is customer care?
• Techniques for dealing with difficult situations
what’S next
• Dealing with Difficult Customers
• Reception & Telephone Skills
• Communication Skills
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards32
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
DeLegatiOn SkiLLS
Duration: 1 Day Venue: Cardiff
Book Today uNlock your TiMe
Overview
Do you find there just aren’t enough hours in the day to get work done? Are you managing a team as well as performing your own tasks? Good delegation skills will ensure that tasks are completed quicker and will free your own time to focus on more important tasks. This course identifies both good and bad delegation as well as exploring how trust functions in the manager-employee relationship.
whO ShOuLD attenD?
Traditionally this course has been attended by managers who
need to learn the skill of delegating tasks so that they can use
their own time more productively. Anyone supervising a team or
an individual would benefit from this course.
what’S next
• Communication Skills
• Negotiation Skills
• Time Management
COntent
• What is delegation?
• Barriers To Delegation
• The Trust - Control Dilemma
• Symptoms Of Poor Delegation
• The Need For Delegation
• How To Delegate
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 33
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
train the trainer
Duration: 2 Days Venue: Cardiff
Book Today STarT your career iN learNiNG & developMeNT
the COurSe
This course is designed to ensure as a, Trainer, you are equipped with the skills andknowledge needed to create an effective learning environment for adults. There is astrong emphasis on the importance of interactive delegate-centred learning and youwill have the opportunity to deliver a short training session and receive constructivefeedback.
whO ShOuLD attenD?
This course is for those trainers relatively new to their position or
looking to consolidate their experience and for those who may
be required from time to time to deliver training as part of a
wider role.
what’S next
• Appraisal / Performance Interviewing
• Leading Teams
COntent
Day 1
• What is training?
• The knowledge, skills and attitude needed to be a GREAT
trainer
• Understanding and using icebreakers
• Training Cycle – overview of TNA methods/objective
setting /delegate assessment and evaluation methods
• Adult Learning
• Kolb’s Learning Cycle
• Learning styles – overview and selfassessment
• Applying learning styles
• Structuring a training course
• Preparing and using visual aids
Day 2
• Making training memorable
• Left/right Brain
• Dealing with challenging behaviour
• Planning and writing trainer’s notes
• Individual preparation
• Practical session
• Feedback
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards34
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
reCeptiOn & TelephoNe SkillS
Duration: 1 Day Venue: Cardiff
Book Today STarT projecTiNG a poSiTive iMaGe
the COurSe
This course will provide you with a comprehensive knowledge of how to deal with people in a receptionist role. The course will teach you how to create a positive customer perception through your appearance, tone of voice, customer service and communication style. Telephone call handling will also be explored to give you all the skills you need to become a great shop window for your organisation.
whO ShOuLD attenD?
This course is perfectly suited to new and existing receptionists,
secretaries or administrators. Anyone who is greeting or dealing
with customers either on your premises or via the telephone.
COntent
The Person:
• Image – Looking and feeling part
• The positive approach
• Two-way communication
• Handling and taking over at break
• Handling the awkward person
• Greeting visitors
• Keeping visitors waiting
• Appearance
The Telephone:
• Basic ground rules – The Do’s and Don’ts!
• Call introduction – external and internal calls
• Call ending
• Achieving “Two Way Communication”
• Handling difficult callers
• Voice
• Effective speaking
• Your responsibilities
• Message taking and relaying
• Barriers to perfection
• Helpful and hindering mannerisms
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 35
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
recruiTMeNT SkiLLS
Duration: 1 Day Venue: Cardiff
Book Today recruiT The riGhT people
the COurSe
Recruiting the right people for your business can mean the difference between success and failure. Having a robust recruitment process will weed out unwanted candidates and identify those that can add the right skills to your business. This course will teach you how to do that from writing the job description and person specification to the interview process and questioning techniques. This course will ensure your business can prosperthrough the people it employs and help keep staff turnover to a minimum.
whO ShOuLD attenD?
This course has been attended by managers, team leaders, HR
and Personnel staff as well as business owners. The course is
perfect for those unfamiliar with recruitment or needs to
formalise their recruitment processes.
what’S next
• Appraisal Interviewing
• Leading Teams
COntent
• The recruitment process
• Relevant legislation
• Job descriptions and person specifications
• Establishing selection criteria
• The interviewing process
• Team’ selection issues
• Questioning techniques
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards36
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Communication Skills
• Project Management
• Chairing Meetings
intrODuCtiOn tO MaNaGeMeNT
Duration: 2 Days Venue: Cardiff
Book Today develop your career iN MaNaGeMeNT
the COurSe
This course will give you a comprehensive overview of the skills and responsibilities required of a manager. You will learn the difference between being a team leader and a manager, what makes a good manager and the different leadership styles you can use. This will be followed by an in depth look at how to motivate staff, build trust and delegate effectively.
whO ShOuLD attenD?
This course is for those entering management for the first time,
for someone newly promoted from team leader or supervisor. It
is perfect for those with little management experience or those
who need a better understanding of the differences between
eading and managing people and processes.
COntent
Day 1
• Understanding leadership & its importance in the
workplace.
• Good / Bad Leadership Traits • The difference between the
leader and the manager
• The characteristics and style of effective leadership
• Effective delegation skills
Day 2
• Motivating staff effectively
• Understanding and achieving team work
• Gaining Feedback
• Setting SMART Objectives
• Coaching Models
• An introduction to grievance and discipline handling
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 37
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
aSSerTiveNeSS in the wOrkpLaCe
Duration: 1 Day Venue: Cardiff
Book Today Take coNTrol Now
Overview
whO ShOuLD attenD?
It is essential to communicate well at work. Being assertive is a highly effective way of getting points across and building mutual respect. It involves expressing honest thoughts, feelings, perceptions, needs, opinions and wishes in ways which promote positive responses. On this course delegates will learn the essential skills of being assertive and how to distinguish between aggressive and submissive behaviour.
This course is perfect for managers or leaders that need to be
more assertive with their staff, strategies and communication
style. Many managers find being assertive difficult and even
unnatural but assertiveness is not to be confused with
aggression. Even the most laid back management style can
incorporate an element of assertiveness.
what’S next
• Delegation Skills
• Introduction to Management
• Communication Skills
COntent
• Introduction to Assertiveness
• Understanding aggressive, assertive and non-assertive
behaviour
• Stressful effects non-assertive behaviour
• produces
• Danger & Demons
• Understanding your rights and beliefs
• Making and refusing requests
• Thinking Straight
• First Steps
• Skills Inventory
• Difficult Situations and People
• Action Plan
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards38
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
DeaLing with difficulT cuSToMerS
Duration: 1 Day Venue: Cardiff
Book Today keep your cuSToMerS
Overview
whO ShOuLD attenD?
Do you get frustrated by those customers who get irate, complain about everything but still buy your product or service? This course will teach you how to handle such customers without losing their business. You will be taught how to handle customer’s expectations in an effort to prevent misunderstanding, what to do when things have gone wrong and techniques for calming rude or angry customers.
This course is for those who regularly deal with customers
whether that be by email, telephone or face-to-face and need
to learn how to deal with impatient, rude or outright aggressive
customers whilst maintaining a cool and collected approach
to securing their business and maintaining the organisation’s
integrity.
what’S next
• Delivering Customer Service
• Reception & Telephone Skills
COntent
• What is Customer Care?
• Who are your customers and what are their expectations?
• Dealing effectively with the telephone and
face to face callers
• Asking the right questions to meet their needs
expectations
• An insight into dealing with more difficult customers
• Techniques for dealing with: the Rude Customer, the
Impatient Customer and the ANGRY Customer
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 39
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
TiMe MaNaGeMeNT
Duration: 1 Day Venue: Cardiff
Book Today keep your cuSToMerS
Overview
Time Management is actually self management and this course is designed to give you the knowledge to increase your work effectiveness and give you greater control over your daily activities. You will learn how to prioritise and organise your time to incorporate a number of tasks, and explore how effective time management can lead to the achievement of business objectives. The ultimate aim of this course is to show you how organising your time can lead to a more productive day or week.
whO ShOuLD attenD?
This course is for people who struggle to find enough time
in their working day, are poorly organised or would need to
develop their self-management. Time management is a great
course for new managers or those with responsibility for others
as your organisation could be affecting your team’s productivity.
what’S next
• Delegation Skills
• Communication Skills
Book Now029 2044 0010
training@ecomlearning.co.uk
COntent
• What is Time Management?
• Time Management Approach
• Organise Yourself
• Making a Structured List
• Positive Active Tasks & Reactive Tasks
• Establish Priorities
• Importance & Urgency
• Schedule your Time
• Positive Active Tasks & Reactive Tasks
• Organise Others through Delegation
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards40
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
coMMuNicaTioN SkiLLS
Duration: 1 Day Venue: Cardiff
Book Today forGe STroNGer workiNG relaTioNShipS
Overview
whO ShOuLD attenD?
This course will help you identify your own communication style whilst understanding how we communicate with others through verbal and visual signs. Once you have understood and identified your communication style you will be shown how to adapt it in different situations. This will lead to stronger working relationships essential both, internally amongst staff and externally with customers.
This course has catered for a wide variety of people all of which
need to understand and improve their personal communications
skills, whether that be to understand buying signs, get your
point across to your staff or whether you need to deliver a
presentation. This course have a wide range of uses.
COntent
• How do you communicate?
• The barriers to successful communication
• Methods of communication
• The essentials of communication
• Listening skills
• Improve your skills at gaining information
• Prepare communications more effectively to gain the
desired outcome
• Identifying individual styles
• Adapting our styles to others
• Making the communication relevant
what’S next?
• Telephone & Reception Skills
• Basic Selling Skills
• Delegation Skills
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 41
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
NeGoTiaTioN SkiLLS
Duration: 1 Day Venue: Cardiff
Book Today GeT More froM your SaleS
Overview
This course will allow you to explore the negotiation process, how to prepare for a meeting and how to get the result you want. You will learn how to handle negative situations as well as how to set yourself structured goals for the meeting. Various conclusions will be explored and you will leave having fine tuned your new skills through role-play and case studies.
COntentwhO ShOuLD attenD?
This course has attracted a range of attendees including
managers, business owners, contract managers and sales people.
Anyone who liaises with customers, suppliers or clients in an
effort to secure business or control costs would benefit from
this course.
• Communication Barriers
• Preparing for Negotiations
• Techniques for handling difficult situations
• Negotiation Frameworks
• Win – Win Situations
• Win – Lose Situations
• Lose – Lose Situations
• Role Play & Case Study Exercises
• Setting SMART and SMARTER objectives
what’S next?
• Communication Skills
• Professional Selling Techniques
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards42
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
BaSiC SelliNG TechNiqueS
Duration: 1 Day Venue: Cardiff
Book Today iMprove your SaleS fiGureS
the COurSe
This course focuses around the point of sale whether that be via the telephone or face-to-face. You will gain a clear understanding of the sales process with emphasis given to identifying and meeting customer’s needs. You will explore a variety of closing techniques as well as open and closed questioning which you will have the opportunity to practicebefore leaving the course. After-sales and customer service will also feature prominently.
whO ShOuLD attenD?
This course is for anyone new to sales or needs to improve an
aspect of their sales pitch. This course is not suited to sales
professionals (please see our professional selling techniques
course) but for those looking for a non-pressurised selling
technique. Past attendees have included customer service
advisors and account managers who contribute to the sales
process.
what’S next
• Professional Selling Skills
• Delivering Customer Service
COntent
• The reasons for holding meetings
• Identifying your pre-meeting essential needs
• Understanding the sales process
• The telephone in the sales process
• Questions to identify client’s real needs
• Making more effective proposals
• Managing and overcoming client’s concerns
• Closing the sale effectively
• Managing the after-sales environment
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 43
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
chairiNG MeetingS
Duration: 1 Day Venue: Cardiff
Book Today learN how To ruN aN effecTive MeeTiNG
the COurSe
This course will equip you with the knowledge and understanding you need to effectively chair meetings. You will explore the qualities, role, and responsibilities of a successful Chairperson as well as the effects of different Chairing ‘styles’. You will be provided with all the tools necessary to construct and deliver an effective meeting whilst considering the needs of your minute taker.
whO ShOuLD attenD?
This course is aimed at anyone who is about to assume (or renew
after a long absence) the role of Chair of a group or committee.
Past attendees have included senior managers, committee
members and business owners.
what’S next
• Communication Skills
• Professional Presentation Skills
COntent
• The reasons for holding meetings
• Essential elements for successful outcomes
• Role, responsibilities and qualities of a successful Chair
• Committee / Group development issues
• The route to successful Chair / Secretary Relationships
• Building the Agenda – the blueprint to success
• Essential Chairing Styles
• Types of meetings
• Managing behaviors encountered
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards44
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
prOFeSSiOnaL preSeNTaTioN SkillS
Duration: 2 Days Venue: Cardiff
Book Today deliver The BeST preSeNTaTioNS
the COurSe
This course will teach you how to deliver a great presentation whether it be for your managers, monthly sales meeting, clients or a job interview. You will learn how to prepare both you presentation and yourself prior to the big day, how to structure your presentation and how to read your audience. You will be taught the importance of using visual aids as opposed to text as well as how to engage with your audience. This course will conclude with all delegates presenting to the group.
whO ShOuLD attenD?
This course has a wide audience including sales people, job
seekers, managers and account managers. The skills learnt on this
course are equally applicable to any industry you might work in.
Whether your new to presentations or find you get very nervous
before delivering one then this course can help you.
what’S next
• Communication Skills
• Professional Presentation Skills
COntent
• Your Unique Selling Point
• How to Relax Prior to Presentations
• Preparing a Presentation
• Structuring a Presentation
• Opening a Presentation
• Avoiding the Bore Zone
• Closing a Presentation
• Using Visual Aids
• Improving Your Delivery
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 45
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Introduction to Microsoft Project 2003
• Delegation Skills
prOjeCt MaNaGeMeNT
Duration: 2 Days Venue: Cardiff
Book Today deliver projecTS oN TiMe & wiThiN BudGeT
the COurSe
Project management requires a diverse rage of skills and covers a wide range of activities from planning to delegation; management to evaluation. This course covers all aspects of project management in detail and will give you the knowledge to confidently start your own project. In addition to project management theory, MS Project will be explored as a planning and management tool and how it can make your projects run more smoothly.
whO ShOuLD attenD?
This course is perfectly suited to new or aspiring project
managers looking for a comprehensive insight into project
management techniques and processes. Whether you are looking
to manage a large or small project this course will give you the
knowledge you require.
COntent
• The key to successful projects
• Planning, communication and commitment
• Define and set project objectives
• Allocate work of the project into phases
• Appraise financial viability of projects
• Plan and schedule project activities
• Progress and control projects
• Using MS Project
• Survival tips for project managers
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards46
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
appraiSaL / perforMaNce iNTerviewiNG
Duration: 1 Day Venue: Cardiff
Book Today iNcreaSe STaff reTeNTioN aNd Moral
the COurSe
This practical workshop will prepare you for conducting performance interviews with your staff. You will take an in depth look at how and why appraisals take place, how to prepare for an interview and the questioning techniques available to you. You will gain advice on how to make the most of an interview and have the opportunity to practise the skills and techniques required to run an effective appraisal process.
whO ShOuLD attenD?
This course has been created for anyone responsible for an
organisation’s recruitment and appraisal process. It’s perfect for
those delivering their first appraisal interview or any organisation
that would like to become better at recognising and rewarding
best practise which can lead to improved staff motivation and
performance.
what’S next
• Writing for Business
• Assertiveness in the Workplace
COntent
• Understanding the need and uses of staff appraisal
• Understand the principles of successful interviewing
• The skills for conducting successful staff appraisal
interviews
• Essential preparation for the interview
• Reviewing job descriptions / person specifications
• Techniques for feeding back to staff
• Questioning techniques
• Setting SMART and SMARTER objectives
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards 47
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Communication Skills
• Delegation Skills
• Dealing with Difficult Customers
LeaDing teaMS
Duration: 1 Day Venue: Cardiff
Book Today lead your TeaM To SucceSS
the COurSe
This course will provide you with a toolkit of techniques and knowledge that will enhance your leadership qualities and make you a better team leader. An overview of leadership qualities will be followed by the identification of why teams fail to perform or hit targets. From this knowledge a coaching strategy is explored to allow detailed feedback and planning.
whO ShOuLD attenD?
Team leaders, supervisors, line managers and general managers can
all benefit from attending this course. Anyone who needs
to enhance their leadership qualities, better understand what it
takes to lead a team or just wants to gain best practise in this
diverse field. Equally relevant to sales as office based team leaders.
COntent
• What are the characteristics of a high performance team?
• What is good leadership?
• The 7 habits of a successful leader
• Explore the reasons why we don’t perform
• Giving and receiving feedback
• What is a 360 review
• How it can be used
• GROW model of coaching, theory and practice
• Planning for change
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards48
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
FinanCe FOr nOn-FinanCiaL ManagerS
Duration: 2 Days Venue: Cardiff
Book Today fiNaNce Made eaSy aNd eNGaGiNG
the COurSe
To function effectively, managers of today are under increasing pressure to understand finance and financial systems. They can be presented with Financial Statements which claim to monitor their department or company performance. However, these statements are often designed by accountants and in many cases can only be understood by accountants. ECOM has developed a 2-Day Finance Programme specifically for the nonfinancial manager that cuts through typical accountancy jargon and explains the fundamental principals of finance systems in laymen’s terms.
whO ShOuLD attenD?
Although these programmes are run by qualified accountants
with years of practical experience in the Manufacturing and
Service industries, the programme has been targeted towards
Managers with no financial control experience.
what’S next
• Managing Budgets
• Sage 50 Accounts
• Sage 50 Payroll
• Credit Control
COntent
• Financial control within a business
• Understanding financial statements
• Interpretation of accounts and evaluating risk using ratios
• Budgeting Control & Capital Budgets
• Capital and revenue expenditure
• Investment appraisal
• Monitoring and controlling the use of resources by using
different costing techniques and or budgetary control
• The use of computers in management accounting
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 49
Managing BudGeTS
Duration: 1 Day Venue: Cardiff
Book Today GeT The MoST ouT of your BudGeT
the COurSe
One of the ways in which organisations attempt to achieve their strategic objectives is by preparing budgets, then monitoring actual performance against them. A budget can be described as a plan set out in monetary terms, prepared and approved prior to a defined period of time, and usually showing either or both the planned income to be generated and the expenditure to be incurred during that time period. This course explores how you prepare, create and monitor a budget.
whO ShOuLD attenD?
Individuals who need to understand the importance of setting,
controlling and presenting budgets.
what’S next
• Credit Control
• Finance for Non Financial Managers
COntent
• What is a budget?
• Budget preparation
• Zero-based budgeting (ZBB)
• Calculation and analysis of variances
• Flexible budgets
• Presentation of budgets
• Using spreadsheets
• Business plans and the role of budgeting
• The mechanics of budget preparation including ZBB
• Budgetary responsibility within organisations
• How budgets are used by organisations throughout their
life cycle
• Variance analysis: calculation, interpretation and corrective
action
• How to prepare and use flexible budgets
• Budget presentation
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards50
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Credit Control
• Advanced Excel 2003 / 2007
• Sage 50 Accounts / Certification
MaNaGiNG BudGeTS with exCeL
Duration: 1 Day Venue: Cardiff
Book Today deSiGN aNd MaNaGe your owN BudGeT
the COurSe
One of the ways in which an organisation attempts to achieve their strategic objectivesis by preparing and managing budgets them monitoring actual performance against them.This course will provide you with a knowledge of Budgeting principles and concepts as well as how to present a budget whilst exploring how Microsoft Excel can help you achieve this.
whO ShOuLD attenD?
This course is aimed at people either currently working with
budgets, or need to set a budget for your business. Anyone
unfamiliar with budgeting concepts will benefit from this course.
A working knowledge of Excel is needed for this course.
COntent
• What is a Budget?
• Budget Preparation
• Flexible Budget Plans
• Analysis of Variances
• Interpretation and Corrective action
• What is Microsoft Excel
• Data Entry on to an Excel Spreadsheet
• Creating Formulas and Functions
• Spreadsheet Formatting
• Printing and Saving
• Using Percentages
• Absolute Addresses
• Linking Worksheets within an Excel Workbook
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 51
what’S next
• Credit Control
• Advanced Excel 2003 / 2007
• Sage 50 Accounts / Certification
MaNaGiNG BudGeTS win FOrCaSt
Duration: 1 Day Venue: Cardiff
Book Today deSiGN aNd MaNaGe your owN BudGeT
the COurSe
One of the ways in which an organisation attempts to achieve their strategic objectivesis by preparing and managing budgets them monitoring actual performance against them.This course will provide you with a knowledge of Budgeting principles and concepts as well as how to present a budget whilst exploring how Microsoft Excel can help you achieve this.
whO ShOuLD attenD?
This course is aimed at people either currently working with
budgets, or need to set a budget for your business. Anyone
unfamiliar with budgeting concepts will benefit from this course.
A working knowledge of Excel is needed for this course.
COntent
• What is a Budget?
• Budget Preparation
• Flexible Budget Plans
• Analysis of Variances
• Interpretation and Corrective action
• What is WIn Forcast
• Data Entry on to an Winforcast
• Formatting
• Printing and Saving
• Using Percentages
• Linking Winforcast with Excell
• Linking Sage with Winforcast
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards52
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Managing Budgets
• Finance for Non Financial Managers
• Bookkeeping Certificate L1 / L2
CreDit COntrOL
Duration: 1 Day Venue: Cardiff
Book Today coNTrol your coMpaNy fiNaNceS
the COurSe
This course will take you through the processes and legalities of credit control whilst teaching you how to manage your contracts or invoices on a day-to-day basis. You will explore risk assessments, how to draft and understand terms and conditions as well as how to legally enforce them. This course will equip you with the knowledge needed to confidently take control of your organisation’s cash flow and credit situation. This course will use case studies and practical examples throughout.
whO ShOuLD attenD?
This course is perfect for those with little or no Credit Control
experience who need a comprehensive introduction or are
entering a new Credit Control role. Those needing to refine their
understanding of Credit Control procedures would also benefit
from this course. Past attendees have included small business
owners, financial assistants and credit controllers.
COntent
• Importance of Managing Cash Flow Case Study
• Outline of Risk Assessment, Contracts, Terms & Conditions,
Systems, Follow Up Procedures and Legal Action
• Risk Assessment – Balance Sheet Case Study
• Contracts – Terms and Conditions
• Systems
• Follow Up Procedures Exercises
• Legal Enforcement
• Prepayments and Accruals
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 53
SaGe 50 aCCOuntS 2010 - LeveL 1
Duration: 1 Day Venue: Cardiff
Book Today learN how To uSe SaGe’S world reNowN packaGe
the COurSe
Our Sage Line 50 course is designed to help you work comfortably and effi ciently with the system by providing a comprehensive study of the features, functions and uses of this world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in controlof the system.
whO ShOuLD attenD?
The course is aimed at both system operators and managers.
Typically people have attended several weeks after purchasing
the software.
what’S next
• Sage Accounts Level 1 Certifi cation
• Sage 50 Accounts Level 2
COntent
• Nominal accounts
• Customer accounts
• Create supplier accounts
• Opening balances
• Password security
• Journals
• Bank transactions
• Invoices
• Customer receipts
• Supplier payments
• Error correction
OptiOnaL Sage CertiFiCatiOn
Certifi cation provides:
• Proof that you are a competent Sage user
• Credibility for potential employers
• Career advancement
• Increased earning potential
• Competitive advantage – it sets you apart in the job
market
• Identify individual skills
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards54
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Sage Accounts Level 2 Certifi cation
• Sage 50 Accounts Level 3
OptiOnaL Sage CertiFiCatiOn
Certifi cation provides:
• Proof that you are a competent Sage user
• Credibility for potential employers
• Career advancement
• Increased earning potential
• Competitive advantage –
it sets you apart in the job market
• Identify individual skills
SaGe 50 aCCOuntS 2010 - LeveL 2
Duration: 1 Day Venue: Cardiff
Book Today eNhaNce your SkillS uSiNG SaGe 50 accouNTS
the COurSe
Our Sage Line 50 course is designed to help you work comfortably and effi ciently with the system by providing a comprehensive study of the features, functions and uses of this world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in control of the system.
whO ShOuLD attenD?
The course is aimed at both system operators and managers.
Typically those who have some experience and understanding of
accounts either from the workplace or via training.
COntent
• Bank Reconciliation
• Search
• Credit Control
• Customer statements
and overdue letters
• Dispute invoices
• Write Offs and VAT
Element
• Recurring Entries
• Fixed Asset Register
• Prepayments and
Accruals
• Multiple Chart of
Accounts
• Management Reporting
• Statutory Reporting
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 55
SaGe 50 aCCOuntS 2010 - LeveL 3
Duration: 1 Day Venue: Cardiff
Book Today BecoMe a SaGe Super uSer
the COurSe
Our Sage Line 50 course is designed to help you work comfortably and effi ciently withthe system by providing a comprehensive study of the features, functions and uses ofthis world renown system. You will look at common day to day procedures such as producing invoices and sales order processing with emphasis placed on practical uses of the accounting system to ensure that participants maximise workloads and are in controlof the system.
whO ShOuLD attenD?
The course is aimed at both system operators and managers
interested in learning about the advanced features of Sage
Accounts. Candidates will have experience using Sage Accounts
either from the workplace or via training.
what’S next
• Sage Accounts Level 3 Certifi cation
• Sage 50 Payroll
COntent
OptiOnaL Sage CertiFiCatiOn
• Stock• Products• Opening Balances• Sales & Purchase Order
Processing• Stock Taking• Period End for Stock• Delivery Address
• Bill of Materials• Discounting• Product Invoices and
Credits• Quotations• Recurring Entries• Foreign Currency
Certifi cation provides:• Proof that you are a competent Sage user
• Credibility for potential employers
• Career advancement
• Increased earning potential
• Competitive advantage – it sets you apart in the job
market
• Identify individual skillsBook Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards56
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Sage Payroll Level 1 Certifi cation
• Sage 50 Payroll Level 2
OptiOnaL Sage CertiFiCatiOn
Certifi cation provides:• Proof that you are a competent Sage user• Credibility for potential employers• Career advancement• Increased earning potential• Competitive advantage –
it sets you apart in the job market• Identify individual skills
SaGe 50 payrOLL - LeveL 1
Duration: 1 Day Venue: Cardiff
Book Today Save TiMe, learN To auToMaTe your payroll
the COurSe
Our Sage 50 Payroll Level 1 course is designed to help you Get to grips with the basicprinciples of Sage 50 Payroll. From navigation through to creating and amending the company and employee records, to getting started with pay elements and YTD fi gures and controlling user access.
whO ShOuLD attenD?
As Sage Payroll is an accounting programme this course is aimed at
Accounting or Human Resource personnel responsible for payroll
activities. This course is suitable for those with little or no
knowledge of Sage Payroll.
COntent
• Navigating around Sage 50 Payroll
• Access rights• Setting up legislation
and company details• Setting up pay elements• Setting up employee
records, personnel records and global changes
• Entering year to date values
• Manual payroll processing
• Standard payroll processing
• Reset payments and timesheet entry
• New starters, leavers• Backup, rollback and
restore• Pay reviews and variance
settings• Advance holiday pay,
holidays and absences
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 57
SaGe 50 payrOLL - LeveL 2
Duration: 1 Day Venue: Cardiff
Book Today eNhaNce your SkillS uSiNG SaGe payroll
the COurSe
Our Sage 50 Payroll Level 2 course deals with handling the day-to-day operation of Sage 50 Payroll, including payslip production, processing statutory payments and adhering to HMRC legislation.
whO ShOuLD attenD?
As Sage Payroll is an accounting programme this course is aimed
at Accounting or Human Resource personnel responsible for
payroll activities. This course is most suited to those who have
experience with Sage Payroll.
what’S next
• Sage Payroll Level 2 Certifi cation
• Sage 50 Accounts
COntent
OptiOnaL Sage CertiFiCatiOn
• Nominal link to Sage 50 Accounts• Exporting data to fi les• Importing data into Sage 50 Payroll• Microsoft integration and Sage 50 Payroll task reminders• Attachment of earnings orders• Student loans• SSP, SMP, SAP and SPP• The payroll tax month end process• BACS payments via e-banking in Sage 50 Payroll• Processing over the tax year end and working with
historical data• The payroll tax year end• The audit trail and HMRC inspection reports• E-submissions
Certifi cation provides:• Proof that you are a competent Sage user• Credibility for potential employers• Career advancement• Increased earning potential• Competitive advantage – it sets you apart in the job
market• Identify individual skills
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards58
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
what’S next
• Credit Control
• Bookkeeping certificate Level 1
• Sage 50 Accounts / Certification
intrODuCtiOn tO BookkeepiNG CertiFiCate
Duration: 3 Days Venue: Cardiff
Book Today Take your SkillS furTher wiTh aN lcci qualificaTioN
the COurSe
Our aim is to broaden your knowledge and understanding of general financial concepts and documentation. This course will introduce you to some of the technical language and basic principals of bookkeeping such as preparing and recording invoices, credit notes and other source documents.
whO ShOuLD attenD?
This qualification is suitable for candidates who may wish to gain
some relevant basic book-keeping knowledge and skills before
progressing to another financial qualification.
COntent
Syllabus Topics:• Introduction to Book-keeping
• Trade documents
• Recording sales and purchases transactions
• Banking documents
• Calculating wages
Course Programme:Day 1 – Book-keeping Course
Day 2 – Wages
Day 3 – Revision + Online Test
Assessment:Assessment is in the form of a test, which is a 1-hour
examination with 20 questions, some of which will have
multiple parts. Candidates are expected to answer all of
the questions.
Book Now029 2044 0010
training@ecomlearning.co.uk
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 59
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
BookkeepiNG CertiFiCate - LeveL 1
Duration: 5 Day Venue: Cardiff
Book Today develop your career iN fiNaNce
the COurSe
This course will give you an understanding of the basic principals underlying the recordingof business transactions enabling you to maintain the books of, and prepare final accounts for Sole Traders.
whO ShOuLD attenD?
This qualification is suitable for candidates who work or wish
to work in areas of business that will involve the recording of
financial transactions. It builds on and extends the knowledge
and skills developed at the introductory level and is a good
progression route.
what’S next
• Credit Control
• Bookkeeping certificate Level 2
• Sage 50 Accounts / Certification
COurSe prOgraMMe
Our awarDing BODy
Day 1 - Book-keeping
Day 2 - Book-keeping
Day 3 - Control Accounts
Day 4 - Bank reconciliation (½ Day)
Day 5 - Revision + Examination
EDI is an accredited Awarding Body and leading international
education company with a wide range of products and services
including vocational and professional qualifications
both within the UK and internationally through LCCI, Goal online
assessments for schools, approved training programmes for
employers, an electronic assessment delivery system, electronic
portfolio package and specialist business broadband service.
COntent
Syllabus Topics:• The Accounting Equation and the basis of double entry
book-keeping
• Recording transactions through double entry
• Balancing accounts
• Purchases / sales / returns
• The ledger: its subdivision
• Day books
• Bank facilities/methods of payment or receipt
• Cash book and cash discount
• Bank reconciliation
• Petty cash book and the imprest system
• Trial balance
• Adjusting for accruals and prepayments in final accounts
• Depreciation of fixed assets
• The entries relating to bad debts
• The journal
• Capital and revenue expenditure
• Errors in the accounts and their correction
• Effect of profit (or loss) and drawings upon capital
• Trading and profit and loss accounts
• The balance sheet
• Control accounts – an introduction
Assessment:Candidates are assessed by a 2.5 hour paperbased examination.
The examination paper consists of four questions, with at least
two questions on key topics as detailed in the syllabus.
Candidates must do all four questions. The answers required
will be predominantly of a quantitative nature but candidates
will be expected to demonstrate their understanding of the
subject at an appropriate level.
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards60
Duration: 5 Day Venue: Cardiff
Book Today develop your career iN fiNaNce
the COurSe
This course will enable you to prepare and interpret accounts for Sole Traders, Partnerships, Non-trading Organisations and Limited Companies.
whO ShOuLD attenD?
As a progression route from Level 1 Bookkeeping, this
qualification builds on the knowledge and skills developed at
that level.
The qualification is targeted at candidates who are working, or
preparing to work, in an accounting environment where they will
be expected to maintain financial records and prepare accounts
with some level of autonomy. Successful candidates at this level
can progress to the LCCI Level 3 Accounting /Accounting (IAS)
qualifications.
what’S next
• Credit Control
• Sage 50 Accounts / Certification
• Sage 50 Payroll / Certification
BOOkkeeping CertiFiCate - LeveL 2
Book Now029 2044 0010
training@ecomlearning.co.uk
Tel: 029 2044 0010 Email: training@ecomlearning.co.uk Fax: 029 2044 0019
Ecom Course Outlines - 2011 Onwards 61
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
COntent
Syllabus Topics:• Advanced aspects of the syllabus for Level 1 Book-
keeping
• Partnerships
• Limited liability companies
• Incomplete records
• Manufacturing accounts
• Stock valuation
• Non-trading organisations
• Control accounts
• Suspense accounts
• Calculation and interpretation of ratios
• Preparation, by the use of ratios, of simple financial statements
Assessment:Candidates are assessed by a 3 hour paperbased examination, consisting of five questions from which the candidate will need to answer any four; there are no compulsory questions. At least two questions will come from key topics as detailed in the syllabus.
The answers required will be predominantly of a quantitative nature, but candidates will be expected to demonstrate their knowledge and understanding of the syllabus topics at the appropriate level as well as their ability to analyse and interpret data.
COurSe prOgraMMe
Day 1 - Book-keeping
Day 2 - Book-keeping
Day 3 - Control Accounts
Day 4 - Bank reconciliation (½ Day)
Day 5 - Revision + Examination
Our awarDing BODy
EDI is an accredited Awarding Body and leading international
education company with a wide range of products and
services including vocational and professional qualifications
both within the UK and internationally through LCCI, Goal
online assessments for schools, approved training programmes
for employers, an electronic assessment delivery system,
electronic portfolio package and specialist business broadband
service.
cuSToMiSed COurSeS
Ecom provide a customised course service allowing you to tell us what you want to focus on.
Ecom’s customised courses give
you the opportunity to choose:
Your course content
Your location
At a time that suits you
you chooSe!
Your course content
Your location
At a time that suits you
“ ENJOYED THE COURSE, FOUND THE LEARNING ENVIRONMENT FRIENDLY AND THE TUITION PROFESSIONAL AND MANAGED TO GET A DISTINCTION IN THE BOOKKEEPING EXAM”
PAFILIA DEVELOPMENTS, CYPRUS
caSe STudieSBelow are some examples of how Ecom have tailored courses in the past
customer care course for an NHS Doctors Surgery
international finance course for Oil Company in Kuwait
Ecom Learning Solutions Ltd - Unit 4 Regents Court, Nettlefold Road, Ocean Park, Cardiff CF24 5JQ
Ecom Course Outlines - 2011 Onwards64
2011 ONWARDS
PUTTING YOUR PEOPLE FIRST
A COMPLETE LISTING OF ALL OUR COURSES
COntaCt uSEmail: training@ecomlearning.co.uk
Tel: 029 2044 0010 Fax :029 2044 0019
Or visit www.ecomlearning.co.uk
eCOM Learning SOLutiOnS LtDUnit 4 Regents Courts, Nettlefold Road, Cardiff, CF24 5JQ
CaLL uS nOw 029 2044 0010 to arrange a free no obligation consultation. We will asses which of our services will best suit your business. You will have the opportunity to establish whether we are the appropriate partner to help you take control of your accounts.
business solutions testing centre