ECM Enterprise Content Management | DMSEXPO | 2006 | Ulrich Kampffmeyer

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ECM Enterprise Content Management | Presentation at the DMS EXPO 2006 | Dr. Ulrich Kampffmeyer | PROJECT CONSULT | Text version in English, French and German: http://www.project-consult.net/Files/ECM_White%20Paper_kff_2006.pdf

Transcript of ECM Enterprise Content Management | DMSEXPO | 2006 | Ulrich Kampffmeyer

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

1

Enterprise Content ManagementDefinitions, components, and challenges

Dr. Ulrich Kampffmeyer

DMS EXPO

Köln, 19. September 2006

P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

2

Contents

• Babylon: Terms & Acronyms

• Definition

• The „5 C“ of ECM

• ECM Components

• Market Developments and Trends

• Outlook

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

3

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

4

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

5

© PROJECT CONSULT 2002

Records ManagementRecords Management

Electronic Document -ManagementElectronic Document -ManagementImagingImaging

MultiMedia-DatenbankenMultiMedia-Datenbanken

Web Content ManagementWeb Content Management

Enterprise Content ManagementEnterprise Content Management

EAIEAI

BPMBPM

EDMEDM

WorkflowWorkflow

EDMEDM

EDRMSEDRMS

Elektronische ArchivierungElektronische Archivierung

Collaborative CommerceCollaborative Commerce

ASP / DMCOASP / DMCO

Document WarehouseDocument Warehouse

Optical FilingOptical Filing

E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management

Digital SignatureDigital Signature

GroupwareGroupware

Collaborative CommerceCollaborative Commerce

Knowledge ManagementKnowledge Management

Engineering Document ManagementEngineering Document Management

Document Related TechnologiesDocument Related TechnologiesContent ManagementContent Management

ScanningScanning

Media Asset ManagementMedia Asset Management

Enterprise Application Integration

Enterprise Application Integration

COLDCOLD

Digital Rights ManagementDigital Rights Management

DMSDMS

Intranet Repository

Intranet Repository

PortalePortaleDocument Management Document Management

ILMILM

UDM UDM

Digital Asset ManagementDigital Asset Management

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

Enterprise Content IntegrationEnterprise Content Integration

ECIECI

CMSCMS

DRMDRMREAREA

Revisionssichere ArchivierungRevisionssichere Archivierung

E-Mail ManagementE-Mail ManagementKMKM

ERMERM

IRSIRS

DMDM

WCMWCM

DRTDRT

EDMEDM

Business Process ManagementBusiness Process Management

BPMBPM

CaptureCapture

Output ManagementOutput Management

Multi Channel DistributionMulti Channel Distribution

PreservationPreservation

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Elektronische SignaturElektronische Signatur

eSignatureeSignature

Information Lifecycle ManagementInformation Lifecycle Management

Single Instance ArchivierungSingle Instance Archivierung

PreservationPreservation

Compliant Transaction ArchivingCompliant Transaction Archiving

CTACTA

Electronic Records ManagementElectronic Records Management

Single Source Publishing

Single Source Publishing

WorkflowWorkflow

WissensmanagementWissensmanagement

CollaborationCollaboration

Enterprise Content ManagementEnterprise Content ManagementOMSOMS

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

6

© PROJECT CONSULT 2002

Records ManagementRecords Management

Electronic Document -ManagementElectronic Document -ManagementImagingImaging

MultiMedia-DatenbankenMultiMedia-Datenbanken

Web Content ManagementWeb Content Management

Enterprise Content ManagementEnterprise Content Management

EAIEAI

BPMBPM

EDMEDM

WorkflowWorkflow

ECMECM

EDRMSEDRMS

Elektronische ArchivierungElektronische Archivierung

Collaborative CommerceCollaborative Commerce

ASP / DMCOASP / DMCO

Document WarehouseDocument Warehouse

Optical FilingOptical Filing

E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management

Digital SignatureDigital Signature

GroupwareGroupware

Collaborative CommerceCollaborative Commerce

Knowledge ManagementKnowledge Management

Engineering Document ManagementEngineering Document Management

Document Related TechnologiesDocument Related TechnologiesContent ManagementContent Management

ScanningScanning

Media Asset ManagementMedia Asset Management

Enterprise Application Integration

Enterprise Application Integration

COLDCOLD

Digital Rights ManagementDigital Rights Management

DMSDMS

Intranet Repository

Intranet Repository

PortalePortaleDocument Management Document Management

ILMILM

UDM UDM

Digital Asset ManagementDigital Asset Management

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

Enterprise Content IntegrationEnterprise Content Integration

ECIECI

CMSCMS

DRMDRMREAREA

Revisionssichere ArchivierungRevisionssichere Archivierung

E-Mail ManagementE-Mail ManagementKMKM

ERMERM

IRSIRS

DMDM

WCMWCM

DRTDRT

EDMEDM

Business Process ManagementBusiness Process Management

BPMBPM

CaptureCapture

Output ManagementOutput Management

Multi Channel DistributionMulti Channel Distribution

PreservationPreservation

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Elektronische SignaturElektronische Signatur

eSignatureeSignature

Information Lifecycle ManagementInformation Lifecycle Management

Single Instance ArchivierungSingle Instance Archivierung

Asset ManagementAsset Management

Compliant Transaction ArchivalCompliant Transaction Archival

CTACTA

Electronic Records ManagementElectronic Records Management

Single Source Publishing

Single Source Publishing

WorkflowWorkflow

WissensmanagementWissensmanagement

CollaborationCollaboration

Enterprise Content ManagementEnterprise Content ManagementOMSOMS

ECM ECM

DCTDCT

TCMTCM

UDOUDO

PDDPDD

PDMPDM

BIBI

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

7

© PROJECT CONSULT 2002

Records ManagementRecords Management

Electronic Document -ManagementElectronic Document -ManagementImagingImaging

MultiMedia-DatenbankenMultiMedia-Datenbanken

Web Content ManagementWeb Content Management

Enterprise Content ManagementEnterprise Content Management

EAIEAI

BPMBPM

EDMEDM

WorkflowWorkflow

ECMECM

EDRMSEDRMS

Elektronische ArchivierungElektronische Archivierung

Collaborative CommerceCollaborative Commerce

ASP / DMCOASP / DMCO

Document WarehouseDocument Warehouse

Optical FilingOptical Filing

E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management

Digital SignatureDigital Signature

GroupwareGroupware

Collaborative CommerceCollaborative Commerce

Knowledge ManagementKnowledge Management

Engineering Document ManagementEngineering Document Management

Document Related TechnologiesDocument Related TechnologiesContent ManagementContent Management

ScanningScanning

Media Asset ManagementMedia Asset Management

Enterprise Application Integration

Enterprise Application Integration

COLDCOLD

Digital Rights ManagementDigital Rights Management

DMSDMS

Intranet Repository

Intranet Repository

PortalePortaleDocument Management Document Management

ILMILM

UDM UDM

Digital Asset ManagementDigital Asset Management

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

Enterprise Content IntegrationEnterprise Content Integration

ECIECI

CMSCMS

DRMDRMREAREA

Revisionssichere ArchivierungRevisionssichere Archivierung

E-Mail ManagementE-Mail ManagementKMKM

ERMERM

IRSIRS

DMDM

WCMWCM

DRTDRT

EDMEDM

Business Process ManagementBusiness Process Management

BPMBPM

CaptureCapture

Output ManagementOutput Management

Multi Channel DistributionMulti Channel Distribution

PreservationPreservation

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Elektronische SignaturElektronische Signatur

eSignatureeSignature

Information Lifecycle ManagementInformation Lifecycle Management

Single Instance ArchivierungSingle Instance Archivierung

Asset ManagementAsset Management

Compliant Transaction ArchivalCompliant Transaction Archival

CTACTA

Electronic Records ManagementElectronic Records Management

Single Source Publishing

Single Source Publishing

WorkflowWorkflow

WissensmanagementWissensmanagement

CollaborationCollaboration

Enterprise Content ManagementEnterprise Content ManagementOMSOMS

DCTDCT

TCMTCM

UDOUDO

PDDPDD

PDMPDM

BIBI ECM

ECM

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

8

?

?

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

9

ERP CRMCMS

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

10

EERP CCRMM CMCMS

ECMECM

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

11

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

12

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

13

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

14

Unstructured Content

DataBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2001

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

15

Enterprise Content Management:

Technologies used to

Capture, Manage, Store, Preserve, and Deliver

Content and Documents

related to Organizational Processes.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

16

Enterprise Content Management

is a StrategyStrategy or VisionVision,

not a single Product!

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

17

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM

Enterprise Content Management – infrastructure

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

18

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM

ECM concept #1

Middleware

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

19

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM

ECM concept #2

Independent Services

for all Applications

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

20

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMSFile

System

Workflow Collaboration

Data WarehousingMining

EAI

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM

ECM concept #3

Uniform, FederatedEnterprise Repository

for all Types of Information

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

21

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

22

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

23

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

24

Content

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

25

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

26

Collaboration

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

27

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

28

Compliance

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

29

,,. . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies or makes a false entry in any record, document or tangible object with intent to impede, obstruct or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title 11 or in relation to, or contemplation of any such matter of case, shall be fined under this title, imprisoned not more than 20 years, or both."

(Sarbanes-Oxley Act of 2002, Sec. 802, §1519)

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

30

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

31

Continuity

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

32

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

33

Cost

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

34

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

35

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

36

AIIM Model for ECM Enterprise Content Management

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DM

Collab

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

37

CAPTUREInput Management

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

38

CAPTUREHuman created

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

39

CAPTUREApplication created

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

40

CAPTURERecognition

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

41

CAPTUREForms Processing

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

42

CAPTURECOLD

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

43

CAPTUREIndexing & Classification

Human created Recognition

Indexing

Input Designs

Categorization

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created Forms Processing

E-Forms/Web-Forms• ERP

• XML

• Financial Applications Aggregation

• E-Billing COLD/ERM

Input

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

44

MANAGE

WCM

RM

WF/BPM

DM

Collab

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

45

MANAGE

WCM

RM

WF/BPM

DM

Collab

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

46

MANAGEDocument Management

STORE WCM

RM

WF/BPM

DMCollab

• Check-in/Check-out• Version Management• Search and Navigation• Visualization

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

47

MANAGECollaboration

STORE WCM

RM

WF/BPM

DM

Collab

• Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing• Consolidation of

information

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

48

MANAGEWeb Content Management

STORE WCM

RM

WF/BPM

DM

Collab

• Content creation• Publication process• Conversion• Security• Web site visualization

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

49

MANAGERecords Management

STORE WCM

RM

WF/BPM

DM

Collab

• Filing structures and file plans• Thesaurus• Retention periods• Metadata• Archive management

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

50

MANAGEBusiness Process Management

STORE WCM

RM

WF/BPM

DM

Collab

• Process and structure organization• Process design• Vizualisation of Process• Routing• Monitoring• Parallel and sequential processing

• Reminders, deadlines• Checking• Logging

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

51

STORE

Repositories

Library Services

Technologies

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

52

STORE

• File Systems• Content Management Systems• Databases • Data Warehouses

Repositories

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

53

STORE

• Search/Retrieval• Version Control• Check In/Check Out• Audit Trail

Library Services

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

54

STORE

Technologies

• Hard Disk• RAID• SAN• NAS

• Optical• OD• DVD• CD

• Tape

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

55

STORE

Repositories

Library Services

Technologies

ILM Information Lifecycle Management

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

56

PRESERVE

Archive• Paper• Microfilm• NAS/SAN• WORM HD• WORM OD• WORM TAPE

Deletion

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

57

PRESERVELong-term archiving

Digital optical storage media:• WORM OD (Write Once Read Many Optical Disk)• CD (Compact Disk)• DVD (Digital Versatile Disk)

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

58

PRESERVELong-term archiving

Digital optical storage media:• WORM OD (Write Once Read Many Optical Disk)• CD (Compact Disk)• DVD (Digital Versatile Disk)

Is there still a need for „True“ WORM media?

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

59

PRESERVELong-term archiving

Digital optical storage media:

• WORM OD (Write Once Read Many Optical Disk)

• CD (Compact Disk)

• DVD (Digital Versatile Disk)

Is there still a need for „True“ WORM media?

Alternatives

• WORM Tape• WORM Harddisk with special software/firmware proctection

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

60

PRESERVE

Archive• Paper• Mikrofilm• NAS/SAN• CAS• WORM• WORM-TAPE

Deletion

Long-term Archiving

implies

Continuous Migration

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

61

DELIVEROutput Management

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

Security as ECM Infrastructure

Output

• Datatransfer via EDI, XML and other formats

• Digital TV

• Email and Fax

• Digital TV

• Paper

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

62

DELIVERTransformation

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

Security as ECM Infrastructure

Output

• Datatransfer via

• Digital TV

• Paper

• Email and Fax

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

63

DELIVERSecurity

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

DitributionSecurity

Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittels

EDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital Rights

Management/

Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

Security as ECM Infrastructure

Output

• Datatransfer via

• Digital TV

• Datatransfer via EDI, XML and other formats

• Digital TV

• Paper

• Email and Fax

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

64

DELIVERDistribution

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

65

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

RM

WF/BPM

DM

Collab

ECM Model 2003

ECM House 2005

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

66

ECM House

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

67

ECM House

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

68

• DAM Digital Asset Management• E-Mail Management• EAI Enterprise Application Integration• Search/Retrieval• Content Integration• Backup/Recovery• Longterm Archival• Migration• Localization• DRM Digital Rights Management

New residents in the ECM-House

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

69

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

70

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

71

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

72

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

73

• ECM Suites

• ECM integrated Systems

• ECM Components & Services

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

74

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

75

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

76

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

77

ECM

Collaboration

Outputmanagem

ent

Storage/Archivierung

Hard

wa

re

Datab

ase

ER

P-W

ork

flo

w/

Rec

ord

s M

ana

g.

WCM

/Porta

l

Integration

Competing vendors

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

78

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

79

International ECM Vendors

• IBM

• FileNet

• EMC Documentum

• OpenText

• Hummingbird, Mobius, BancTec, OnBase and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

80

Midsize ECM Vendors

• Ceyoniq• d.velop• Docuware• Easy• ELO• H & S• Optimal Systems• Saperion• SER• Zylab

• and some 100 more

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

81

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

82

Collaboration

• MicrosoftVista with Workflow, SharepointPortal Server, InfoPath, Exchange

• IBM Websphere, Domino

• Oracle 10g Content Services, Workflow

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

83

Output Management

• Adobe

• Betasystems

• ISIS

• XEROX

• and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

84

„Printer“-Hardware

• XEROX

• CANON

• Brother

• Lexmark

• Ricoh

• and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

85

Databases

• IBM

• Oracle

• Microsoft

• and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

86

Storage-System Vendors

• EMC

• HDS

• HP

• IBM

• NetApp

• SUN

• and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

87

System Vendors

• More and more …

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

88

ERP Standard-Software

• SAP

• Oracle

• Sage

• and others

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

89

Web Content Management

• Vignette

• Stellent

• Interwoven

• and many others

• … as well as Open Source …

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

90

The market grows fast …

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

91

The market grows fast …

But the growth is shared

among many

old and new competitors

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

92

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

93 © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002

© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

94 © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002

© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

95 © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002

© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

96

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

97

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

98

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

99

ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio.

The claim of having one solution for every application from a single source is simply not realistic.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

100

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

101

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

102

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

103

WCM, ECM, portals and other document related technologies are blending together.

Only a few vendor portfolios come up to ECM’s claims.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

104

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

105

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

106

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

107

The market is swamped with ECM products and ECM components.

Like the other software and IT market segments, the ECM market will consolidate.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

108

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

109

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

110

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

111

Information has only inherent value when it is used as knowledge in processes.

The value of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

112

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

113

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

114

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

115

The dangerous dependence on the availability and correctness of electronic information is constantly growing.

Companies, government and society are already today completely dependent on the availability of electronic information.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

116

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

117

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

118

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

119

We suffer from information overflow. Identifying the valuable, important information is a tedious process.

Systematic, accurate, and focussed access to exponentially growing information volumes gets more and more important.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

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Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

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Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

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Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

123

The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost.

The orderly and long-term usable storage of valuable information is growing in importance.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

124

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

125

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

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Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

127

The real value of ECM solutions is not adequatly communicated to the potential endusers and decision makers.

The necessity of ECM is an issue for the management of every company and has to be communicated in regard to business issues, business continuity, compliance, and competition implications.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

128

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

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Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

130

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

131

ECM will become infrastructure at the level of operating systems, databases and software services.

ECM basic functionality is a commodity.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

132

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

133

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

134

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

135

The change of a physical, tangible world of information into a virtual world.

Our children will laugh about the problems we face today.

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

136

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

137 © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002

© PROJECT CONSULT 2002

© PROJECT CONSULT 2002

Enterprise Content Management

Definitions, components, and challenges

Dr. Ulrich Kampffmeyer

PROJECT CONSULT

UnternehmensberatungDr. Ulrich Kampffmeyer GmbH

Breitenfelder Straße 17

20251 Hamburg

www.project-consult.com© PROJECT CONSULT 2006

138

Dr. Ulrich Kampffmeyer

E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com

This presentation and the related text documentation in English, German and French can be downloaded from our website:

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