Post on 24-May-2015
description
The Kuwait Context
Designing KM from the Ground Up
Org-context
Culture Technology People Process
KM Conference, Kuwait, April 23-25, 2012
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Close to 50% under the age of 25 & Tech Savvy (80% Internet Users)
Very fond of Technology Advancements, (160% Mobile Penetration)
Driven by Technology (Perhaps strength)
30%
80%
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As a % of Internet Users
Facebook Users
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Twitter Penetration Face Book Usage
Key Point : Technology Could be driving force for evolving a knowledge Sharing culture
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Culture Technology People Process
DIWANIYA [Defines the Social Fabric of Kuwait]
Is a well knit Network of Communities across Kuwait – where deep sharing is observed.
More than a few 1000s Exist (Approx. 400 / District) Types : Family, Youth, Political, Women, etc High influence on Politics
KEYPOINT : Perhaps a Model to evolve Knowledge Communities or Networks in Kuwait
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Culture Technology People Process
Process Vs Practice : Huge Gap Between What’s written in the Process and what gets practiced
Some processes, especially procurement processes are so slow to be considered worthy of integration with KM
Processes are quite disconnected from each other and therefore hinder flow of knowledge
Sometimes, people view process as a last resort to hinder movement forward.
Key Point : One must be careful when Integrating with existing process. It might fall under the weight of KM
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Culture Technology People Process
It’s a talking culture – But, what does it mean to KM? Hugely Incentive Driven – What is in it for me? Acceptance and Acknowledgement doesn’t necessarily lead to
decision. It’s part of the culture. Attracted towards, all the newly emerging corporate Jargon Absolute absence of Questioning Habit/Seeking Help. Engage in one-to-one conversation
Key Point : People won’t change, because you as KM consultant/KM Manager tell them to.
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Culture Technology People Process
Hierarchically Top Driven Culture Vertical flow of Knowledge Heavily Outsourced Model of Operation Who you know matters more than, what you know - Heavy
Family Relationships Influence Decision Projects/Contracts Driven – Perception that more projects
means, higher efficiency Sense Of Urgency is a Top Down Pull Largely Technology Driven Model of Knowledge Sharing
Key Point : Any intervention seeking to change the vertical flow of knowledge would call for change in Org-Structure. So, explore Competency Based Business Models in addition to Asset-based Models (Vertical)
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Org-context Culture Technology People Process
KM - Design Considerations!
Soft Culture – Seek a Soft Approach
[DIWANIYA]
Focus on Outsourced Entities (Easier Route)
Engage in One-to-One Conversation a lot
Initially!
Focus on improving a process (k-Sharing) as
against person
Big bang approach work better than “start
small” and nobody notices
Be careful not to address the most
critical , sometimes.
Initiatives are very short-lived and
therefore Plan a series of small scale interventions
Talking culture : Ability to interact over voice And Scribe/Technical
Writer Support
Be aware! Of slower, relatively drowsy months and plan
nothing new during these months
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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In Summary…
Weigh your options when there are conflicting priorities Invest in one-to-one conversation heavily during design. Evolving model suites best here in Kuwait – Keep options
open. Change of flow from Vertical to Horizontal would call for
Structural changes Remember! Most critical is not always the most suitable Big bang approach works better than starting small and
nobody notices approach Initiatives are short lived, so plan for a series of
interventions.
Abdul Jaleel Tharayil | Knowledge Management Consultant | Government of Kuwait
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Thank you abdul.tharayil@gmail.com Connect me on Linkedin at http://www.linkedin.com/profile/view?id=10127581&trk=tab_pro
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