Post on 07-Jul-2015
• Dell is one of the largest technological corporations in the world
• It develops, sells & support computers and related products & services
• Employees : more than 103,300
• Ship more than 10,000 systems every day of 180 countries – that’s more than every second
• listed Fortune 500 at no. 41
Inroduction
1984: Founded by Michael Dell in Austin, Texas with cap. Of $1000
1985: Produce first comp. 1996: Started selling through
website 1999: Aquire Compaq to
become largest seller of PC’s in US
2002: Intro. Printers 2004: Michael Dell steped
down as CEO, Kevin Rollins become new one
2007: Michael Dell become CEO again
Michael Dell
History
Laptops and Minis & Accessories
Desktop Computers
Printers
Televisions
Software
Gaming PC & console
Digital cameras & CamCorders
Desktop Accessories
GPS (vehicle, phone, outdoor)
Memory(Dell memory, memory sticks, memory upgrades)
Laptop accessories
Networking (adapters,routers,wireless/wifi, etc)
Products
Service Desk:Incident ManagementKnowledge Management24×7 SupportRemote TakeoverSLA ManagementCustomer PortalPassword Reset
Data Security:Patch Management
Virus Protection & Security
Online Backup
Data Restoration
Data Encryption
Policy Management
Asset Management:Asset Discovery
Asset Tracking
Lease & Procurement Optimization
Software License Compliance
Software Distribution
Field Services:Installation
Moves, Adds & Changes
Multi-vendor Hardware Break-fix
Desk-side Support
Asset Recovery & Disposal
Services
Marketing Strategy
• It is better to be first at the risk of being wrong than it is to be 100% perfect two years too late.
• If customer demand changes, ask WHY?… Challenge them to understand why?(understand the underlying economics from the standpoint of capital, supply chain, technology, market trends).
• Don’t perfume the pig: Don’t make something appear better than it is.
• If you accept status quo as good enough, you are managing in the rear view mirror.
• If we have a problem we have to fix it. We know if we don’t, someone else will.
• Elevate a win to company wide accomplishment