Delivering business impactOur predictive analytics model

A 1-point improvement in CXcan have a multi-million dollar impact.

64

76

70

74

81

SCORE

81

70

78

71

73

SCORE

0.3

0.6

1.2

0.5

2.2

IMPACT

4.0

2.2

3.3

2.5

3.5

IMPACT

BUY ONLINE

BUY OFFLINE

RECOMMEND

RETURN

BRAND CONFIDENCE

OutcomesOutcomes of the Customer Experience

WHAT OUTCOME DOES IT IMPACT?

79.30 100

70.2

WHERE AM I RIGHT NOW?WHERE SHOULD I BE?

PATENTED

FXI SCORE

LOOK AND FEEL

NAVIGATION

IMAGES

PRODUCT INFO

PERFORMANCE

LeversDrivers of Satisfaction

WHICH LEVERS SHOULD I PULL?