Breaking the MoldDawn Olson, MNLARS Program Director

Susan Rohde, MN.IT Director of Application

Development

• Administers Minnesota’s driver licensing and vehicle title and registration programs

• Maintains current services while key staff serve as the project’s business subject matter experts

• Provides project leadership

• Engages key business partners in planning

• DVS’ partner for MNLARSdevelopment/implementation

• Offers enterprise level services

• Maintains aging legacy systems

Project Leadership/Governance

Public

SAFe

Roadmap

Success

Agile

Culture

Methodology

DVS

Need

Scope

Goals

Leaders

DVS Overview

• Revenue Collected: $1.4 billion– Highway Repair and Construction

– Critical Habitat/Veteran Plates

– Special Revenue

• Titles Issued: 1.1 million

• Registrations: 4.5 million

• License Plates: 1.1 million

• Driver Licenses/ID: 1.3 million

• Public Contacts: 1.1 million

• Disability Parking Certificates: 191,018

Public

SAFe

Roadmap

Success

Agile

Culture

Methodology

Leaders

Need

Scope

Goals

DVS

Need for MNLARS

• Platforms, databases, applications and access

controls are from the 1980s and fragile

• Limited ability to respond to increasing security

threats

• Rigid mainframe environment, small changes

require major development effort that may

unknowingly adversely affect other functions

• A 2007 system analysis conducted by the Office of

Enterprise Technology recommended that DVS

develop a strategy to replace its mainframe system

Public

SAFe

Roadmap

Success

Agile

Culture

Methodology

Leaders

DVS

Scope

Goals

Need

Project Scope

• Create a flexible system foundation able to accommodate future enhancements, such as mobile applications

• Provide a stable environment for motor vehicle and driver license data

• Increase data security

• Improve business processes

Public

SAFe

Roadmap

Success

Agile

Culture

Methodology

Leaders

DVS

Need

Goals

Scope

Goals

• Reduce transaction processing times

• Improve data access, accuracy, consistency, and security

• Improve customer assistance and communications

• Standardize processes

• Reduce paperwork and paper flow

• Increase customer convenience

Public

SAFe

Roadmap

Success

Agile

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

Public Sector Context

• Use of tax dollars

• Answerable to governor and legislators

• All funding requires legislative approval

• Customer has no other choice for service

• System performance effects public safety

• Use of public money for community building events is restricted

• New legislation may cause unplanned drain on resources

SAFe

Roadmap

Success

Agile

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

Public

Reasons for Shift to Agile

• The project was not one team

• Incompatible goals and vision existed between vendor and state

• Unclear project communication and role expectations

• Isolation of teams created a culture of distrust between project teams and team members

• Delay in delivery of product resulted in less time for Q/A testing

• Multiple change requests and software patches

Public

SAFe

Roadmap

Success

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

Agile

Agile Cultural Shifts

Hero Team

Plan everything

Plan just enough

Division of roles/events

Joint effort

Bound byContract

Ability to accommodatechange

Public

SAFe

Roadmap

Success

Agile

Methodology

Leaders

DVS

Need

Scope

Goals

Culture

MNLARS Culture

Public

SAFe

Roadmap

Success

Agile

Methodology

Leaders

DVS

Need

Scope

Goals

Culture

• Collaborative decision making

• Open and frequent communication

• Talented people that share the same vision

• Managers that support and guide their teams

• Co-location of teams

• Data conversion and architecture teams located with scrum teams

• Delivery of working software every 2 weeks

Methodology Metamorphosis

Public

SAFe

Roadmap

Success

Agile

Culture

Leaders

DVS

Need

Scope

Goals

Methodology

Scaling Agile Benefits

• Organizational level vision and planning

• Coordination and prioritization across teams

− Identify and coordinate interdependencies

• Structure for architectural and UI/UX consistency

• Business agility

• Code quality

Public

Roadmap

Success

Agile

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

SAFe

Today’s Roadmap

2016 Implement motor vehicle release by year’s end• Title

• Registration

• Inventory

• Fee/Tax Calculation and Collection

• Fee/Tax Distribution

2017 Develop driver license release• Exam

• Issuing

• Compliance

2018 Implement driver license release in Quarter 1

Public

SAFe

Success

Agile

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

Roadmap

Success Equals…

• Staying true to scope

• Remaining within budget

• Improving data security

• Achieving key milestones on time

• Actively engaging stakeholders

• Efficiently retiring legacy systems

• Providing for future enhancements

Public

SAFe

Roadmap

Agile

Culture

Methodology

Leaders

DVS

Need

Scope

Goals

Success