Post on 03-Jan-2016
Daily Line-Up™Engaging the Hearts and Minds
of Employees through Daily Communication
© Baptist Leadership Group, MMIX. All rights reserved.
Baptist Leadership Group
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Daily Line-Up Outcomes
• Improve employee morale and engagement• Build trust and commitment• Reduce Turnover• Establish ownership through information sharing• Demonstrate transparency and open communication• Facilitate individual and departmental interaction• Develop leaders through daily learning
opportunities
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
3.04
3.573.18
3.394.023.91
4.23
3.77
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
Overall JobSatisfaction
Recommend Placeto Work
Recommend Placefor Care
Overall Mean
2006 2008
Employee Survey Performance Improved from the 10th to 75th percentile
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Overall Job Satisfaction Improvements
29 Bed HospitalRipon, WI
Data Source: Morehead Associates, Inc. March 2008.
4.03
4.12
3.89
3.82
3.6
3.7
3.8
3.9
4
4.1
4.2
2005 2008
Overall Job Satisfaction Nat'l Avg
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
55%55%45%41%57%73% 66% 66% 69% 68%
0%
10%
20%
30%
40%
50%
60%
70%
80%
OrganizationalEffectiveness
Recognition Get Information Avg. PercentFavorable
CoreComposite
2006 2007
16%
25%21%
14% 13%
Employee Participation increased 35%
140 Bed HospitalAberdeen, WA
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Improved turnover from 17.5% to 12.8% during BLI engagement
566 Bed HospitalChapel Hill, NC
17.5% 17.7% 16.3% 15.8% 14.9% 12.8%
16%15%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Qtr3 2007 Qtr4 2007 Qtr1 2008 Qtr2 2008 Qtr3 2008 Qtr1 2009
Voluntary Turnover Threshold Target
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Significant improvements in leadership, communication, and participation
-2%
0%
0%
0%
0%
2%
2%
2%
2%
2%
6%6%
-3% -2% -1% 0% 1% 2% 3% 4% 5% 6% 7%
Pay
Resource Utilization
Development
Benefits
Work Demands
Job Security
Department Head/Director
Supervisor
Physicial Work Environment
Participation
Senior Management
Communications
250 Bed HospitalGlen Burnie, MD
Most Improved
Decline
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Select from over two plus years of topics including leadership
development, quality of care, financial stewardship, superior
service and hospital basics
Software for Implementing and Hardwiring Effective Daily Employee Communications
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Customize the layout and content to the
needs of your organization
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
“Effective communication is vital to the establishment of a healthy culture. The Daily is one of the
simplest and most effective employee communication tools BHC uses to engage the hearts and minds of our employees.”
Al Stubblefield, CEOBaptist Health Care
Baptist Leadership Group
© Baptist Leadership Group, MMIX. All rights reserved.
Does your organization need more effective communication?
Gain a head start on creating well-written, informative, daily communication with the
Daily Line-Up by contacting:
Baptist Leadership GroupJoseph T. McCrory
josephm@bhclg.com Cell: 850.377.1862
Office: 850.469.7347