Post on 18-Nov-2014
description
THE DABBAWALAS OF MUMBAI
BY:Akhil Gupta(91064)
Manvi Gupta(91089)Subhrajit Dutt(91112)
Sucheta Sabharwal(91113)Sumit Chandak(91114)Tushar Taneja(91119)
Introduction
• A Dabbawala (carrier) is one whose job
is to carry and deliver freshly made food
from home in lunch boxes.
• It started under the British rule
• Mission: To serve people on time
OverviewHISTORY Started in 1880’s
CHARITABLE TRUST Registered in 1967
AVG. LITERACY RATE 8th grade schooling
TOTAL AREA COVERAGE Approx. 60 kms
EMPLOYEE STRENGTH (carriers)
5,000
NO. OF TIFFINS 2,00,000 tiffin boxesi.e. nearly 4,00,000 transactions every day
TIME TAKEN 4-5 hours
AVERAGE SALARY Rs. 1000/month
WHY?
• Emphasis on home cooked meals• People don’t have time• Restaurant meals are costly• Hygiene • Flow of train and pedestrian traffic
Organizational Structure
Mandal committee• 11 elected contractors for
5 years• Functions:Brokering conflicts among
contractorsAddressing potential
contractorsOrganizing mandatory
monthly meetings (to resolve issues)
Trust Committee• 11 elected contractors
for 5 yrs• Functions: Look after the
operation of Courtesy Inn in Pune
• 2 Staff members who: Resolve daily issues Enroll new customers Arrange and call
meetings of Trust (social)
Type Of Team
Self Managed Work Team
A day in the life of DabbawalaCollection
Aggregation & Sorting Dabbas at Destination Station
Destination Points
Return Journey
Collecting Empty DabbasDelivering back to where they came from in the morning
Coding System
Team Effectiveness Model Context
Composition
Work Design
Process
Team Effectiveness
Context
• Leadership and Structure Efficient leadership Flat hierarchy
• Climate of Trust Mutual feeling of trust and loyalty between carriers
and contractors
• Performance Evaluation and Reward Systems No performance evaluation or incentives Everyone within specific work group has similar tasks
to perform
Team Composition
Work Design
• Task Identity
• Task Significance
Process
• Common plan and purpose
• Specific goal
• Team efficacy
Values reflected by Dabbawalas
• Loyalty
• Trust
• Honesty
• Integrity
• Commitment
• Discipline
• Contentment
Positive Perspectives from the study
• Interdependence
• Use of Human Capital
• Time Management
• Stress Management
• Money is not everything