CUSTOMER SERVICE WEEK CONVENTION

Monday, 7 October 2019

CELEBRATE ALL YOUR FRONT-LINE EMPLOYEES DURING CUSTOMERSERVICE WEEK

Kick start customer service week at a half day convention with organizations representing various sectors of the economy.

Convention Theme: “We are all customers. Serve with Empathy.”

Presentation topics:- Internal customer service- Empathy: The must have skill for customer Service Representatives- Personal Development- Customer Service Week - Hear all about it!- Panel discussions representing various sectors of the economy under the theme “We are all customers. Serve with empathy”

Speakers:Dolly Tau - Personal Development CoachPhatsimo Tafa - Certified Customer Service Trainer & NPS SurveysAmogelang Motlhabi - Public RelationsMildred Sinkala - ACMA, CGMAKabelo Brown - Director of Ceremonies, Team Building Facilitator

Panel Discussions facilitator:Patricia Nkwane - TV Talk Show Host, Transformational Speaker

Panelists:To be announced...

- Your front-line (receptionists, tellers, cashiers, sales reps etc.) are the face of your company. - They are mostly the customers first impression of what your organization represents. - Raise company wide awareness of the important role of front-line employees during customer service week.

Venue: Cresta Lodge GaboroneFee: P650.00 per delegateTime: 08:00am - 12:30pmRegistration contact: Lillian (+267) 71637477, (+267) 73602886 lillian@csweek-bw.website or info@csweek-bw.website For more info visit : www.csweek-bw.website

Customer service week is celebrated internationally on the first full week of October. October 7 - 11 is Customer Service Week 2019.

Visit www.csweek-bw.website to download a FREE planning guide for ideas on celebrating customer service week. To receive the complete printed version of the guide which includes in house team building activities and more, join us for the CS week half day convention.

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