Post on 06-Apr-2018
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Hi Guys hope you doing well, so here is the doc that I have promised you to write regarding
the configuration of some features:
Hunt Group Call Park/ Call Pick up Attendant console IP Manager assistant or IPMABefore we start lets talk a bit about the PHONE STATES
As you can guess, the phone has different states :
On Hook: the phone is idle (its the normal state of the phone or au repos) Off Hook : the phone goes to this state when pick up the handset Ring In: when someone Call ya Ring out: When you dial someone and its ringing Connected: when you are connected to a phone call
many others but we dont care about since we only need those states
So to setup our feature we must add theire Softkey and to do this we have to add Softkey
Template and then apply it to our phone (phone by phone, or even by phone type under
device ==>device defaults or even more to our Device Pool.
Step 1: go to Device SoftKeys Templates
Step 2 : click on find
Step 3 : Click on copy on the right the SoftKey Template of Standard user
Step 4: Rename It and save and then select Go to Configure SoftKey Layout (on the button on
the button at your right )
Step 5: select for example On Hook and then add the following buttons:
Repeat eh same for Off Hook, Ring out and Ring in.
Step 6: Go to Device Find and select the device you wanna associate the template to it
Step 7: Under softkey Template field select the template we have cretae then save then reset
Step 8: ITS DONE
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Guess:Features Definition
DND: Do not disturb: when someone Call ya you can select this button the phone turn on
silent mode without answering the phone.
CallBack: Be carefull with this since it can create trouble between persons, this features
allow a user to put a WATCHER on they Called party so when this person will be available
the Calling party would receive a message tell him that theire Called party are now available.
Pack: when we receive a phone call we can park to a park slot or number, so another one can
retreive the call just by dialing the parking Number.
Meet Me conf: We have two types of conference using CCM Ad Hoc and Meet me :
The Ad hoc one doesnt need any further configuration just the user press Confrence
and then put his Called number in hold and select another number to dial then press
conference to join the 2 Calls
The meet me conf need to have a range of number for example 55XX, so the intiator press the
softkey Meet Me and then dial one number example: 5500 and the other user just dial then themeet me number.
Call Pick up/ Group Pick Up: When a phone is ringing on other phones that belongs to your
group (hunt group) you can by pressing the Gpickup and then the Hunt Group number answer
the Call.
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Configurations steps:
Meet Me: Go to Call RoutingMeet Me Number Plan then Add New Give it a pattern example 55XX Partion Lobby Then SaveNote that you have to define Media Ressource Group List before and affect it to your Phones.
User now select the button MeetMe then type in one number, the others who are going to join
the conference just Dial this number.
Park: Go to Call Routing Call Park then Add New Give it a pattern example 66XX Select the Appropriate Cisco CallManager Group Partion Lobby Then SaveCall Pickup
Step 1: Define the Call Pick Group Go to Call Routing Call Group Pickup Add New Give it a name Give it an extension exp: 3300 Partion Lobby Then SaveStep 2: Associate Phone to the Pick Group Go to Device Phone and select the appropriate Phone device Select the line Then under the Field Call Forward and Call Pickup Settings select the appropriateCall Pick up Group
Then SaveOther Best partice will be discussed live regarding the Pick (the Other Pick or Opickup)
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The Attendant Console:
Configurations Steps:
Step 1: Activate CTI Manager services, Cisco CallManager Attendant Console Server
Step 2: Add The Attendant Console User (Create standard user and then Check the CTI box)
User id : test
Password: test123
Pin:12345
Add the contorolled device or even associate a phone to this user.
Please note that you have to associate the righ device to this user unde Controlled profiles or
either controlled devices so using the Attendant console he can monitor his phone.
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Step 3: Create the Users ac and associate the devices
Username ac, password use 12345, pin 12345
And Associate the user To the following group
Step 4: Add the User to Use the Attendant Console: user Id Test, password test123 confirm
password test123
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And then add the user to the Fowwloing Groups Too
Step 5: Add the directory using Notepad ++
Using this format:
Last Name, First Name, Telephone number, Department
Exp:
Tlili, Seifeddine, 98000111,Voice
Step6: You are ready to go but before go to Plugin and dowload the Attendant Console for
Windows (there is a version for linux based)
Application Plugin
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Then you have to use go Online to add a watcher on your phone
Just practise and tell me whats working and what it doesnt
Email: seiftlili@hotmail.com
Best of luck dude
Coming up in the Next Seif Nuggets :
Media Ressource group Configuration IPMA Configuration with Shared Line Mode Unity Connection integration with CallManager
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Setting UP the integration of CallManager And Cisco Unity Connection:
Part I CallManager configuration SIDE
Part 1:
Step 1:
Step 2:In Cisco CM Admin Page go to Voice MailCisco Voice Mail Port Wizard
Step 3: On what to do clickCreate New Mail Server And Ports To IT then Next
Step 4: Accpets the default Names DO NOT CHANGE IT
Step 5:Enter The number of Ports (U must go back to ur license to see how much ports u
have)
Step 6:On the Voice Mail Port Inoformation do the same as Phone congiguration (Device
Pool,CSS,Location)
Step 7:Next
Step 8:On the Cisco Voice Mail Directory Number (its the ports) enter a range of number:Exp 6001 to 6002 if you have two ports and the fill in the other setting
Step9: NextStep 10:select I Want Add those DN to a line Group SELECT later
Part 2:Adding the Ports to a Hunt Group using a pilot number as the Voice Mail DN
Step 1:Call Routing Route hunt Line Group
Step 2: Add NewStep 3: fill in the infortion
Step 4: Under line group information add the lobby Partition
Step 5: clickFindStep 6:In the available DN/route then select the first DN and add it to the line group
Remember: The Add Must be from the lowest number to the higher One or Else its
swcrewed Up Step 7:Repeat for the remaining DN
Step 8:Save
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Part 3:Add line Group to a Hunt List:
Step 1: Call RoutingRoute/Hunt Hunt List
Step 2 : Add new
Step 3: Enter the required informations blablablablabla
Step 4:Save
Step 5:under Hunt List Member information Add Line GroupStep 6:When the line group are added click Save
Step 7: Select Reset
Step 8:Its Done
Part 4:Adding the hunt Pilot Finally
Step 1:Call routingroute/Hunthunt Pilot
Step 2:Add New
Step 3:enter the hunt pilot wich will be used as the pilot number of the UC
Step 4: Fill in the rest of the information its simple
Step 5:Save
Part 5: the Magic MWI or Message Waiting indicator:
Step 1:Voice MailMessage Waiting
Step 2:Add new
Step 3: enter the information for MWI On (number,partition)
Step 4:SaveStep5: The same as for the MWI Off
Step 6:Save
Part 6:The Voice Mail Pilot
Dont you remember the Pilot number that we have add its the Voice Mail pilot point ;)
Step 1:Voice mail Voice Mail pilot
Step 2:Add new
Step 3:Add the required informations with the number that we have defined
Step 4:Save
Part 7: Voice Mail Profile
Step 1:Voice Mail Voice Mail Profile
Step 2: Add NewStep 3:Add the required information and check the boxes Default voice mail Profile for the
system
Step 4: Save
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Part 8: Tune in the CCM
Step 1:Go to system Service paramter CallManager service
Step 2:Search MWI and then select True
Step 3:Save
Part 9: Take A break the configuration in CallManager is Done
Part II Unity Connection Side
Part 1:
Step 1: Go to Telephony system Integration and then select Phone system
Step 2: Select Add New Phone System
Step 3:Select Cisco system and follow the steps by steps guide of Unity Connection until
the Finish button REMEMBER TO KEEP THE DEFUALT VALUE REGARING THE
FIELDS
Part 2: Integration with the Axl Server in order to import Users
Step 1: Go to Telephony system Integration and then select Phone system
Step 2:Select the phone system tha we had configured
Step 3: On the Edit Menu select: Setting the AXL Server (or something like that I dont
have Unity Connection running right now )
Step 4:ClickAdd New then fill in with the right information:
IP Address of the Publisher (where Axl is running)
Port: 8443
Username of the Administrator et passwork or EVEN create a new user an assign it to
the group of the Axl Admin on CCMThen Click saveStep5 :Fill In the TFTP Fields
Step 6: Check the integration
Step 7:On Telephony system integration go to port GroupStep 8: check the configuration and that it will use not the Default Switch but the Phone
system that we have add if the Port group doesnt exists ADD IT
Step 9:Under Edit select Servers then Add
Step 10: fill In with the right information
Step 11:In telephony interation expand port and do the same as for Port Group
Step 12:NB: Check the box Enabled
Step 13:Click Save
Part 2: Restarting the services
Step 1: Go to Cisco Unity connection Serviceability and then restart the Connection
Manager
Step 2 Take A BREAK
Part 3: Adding user:
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Step 1: Go to import userjust on the end of the page
Step 2:Select the required users to create for them a voice mail box
Step 3:Click on import
Step 4: go to the Top of the page and select User
Step 5:configure user by user Mail box by defining the password (Note that this page is
accessible using CallManager when we select a user and then in the related links select CreateUnity Mail Box.
NB: There is a way to configure users with BAT like CCM however you must pratise a
lot before doing those steps
Part 4: Define the Handler
Step 1:Go to Call Routing
Step 2:there are two field one for direct Calls (Calls that are made directly to Unity using
6000) and transferred Calls
Step3: select Directed Call and the go conversation and selectSign In
Coming up Soon Call Handler definition and configuration and
Bulk Add However YOU WILL TO GET DOCUMENTED ABOUT
THOSE FEAURES BEFORE STARTING.
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MGCP The rest of the Story:
Router Side:
Step 1: Enabling the MGCP protocol
Conf# MGCP
Step 2:Connecting the CallManager
Conf#mgcp call-agent @IP of The Publisher
Step 3: Defining the DTMF Relay
Conf#Mgcp dtmf-relay codec all mode out-of-band
Step 4:Defining the type the protocol used to conenct to theCCM
Conf#ccm-manager mgcp
Step 5:Configuring E1:
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First you will have to activate the E1 controller
Type in : Conf# network-clock-participate wic 1 (emplacement de la carte E1)
Conf# card type e1 0 1 Slot number
Configuration de la E1 : Dfinition des paramtres ISDN
Conf#isdn switch-type primary-net5 (Pour la tunisie)
!
Controller E1 0/0/0
pri-group timeslots 1-20
!
!
interface Serial0/1/0:15no ip address
isdn switch-type primary-net5isdn bind-l3 ccm-managerisdn incoming-voice voice
no cdp enable!
Configuration of the Dial Peer:
Dial-peer voice 4 pots
Port 0/0/0 E1 Ports
Service MGCPAPP or Application MGCPAPP
Dial-peer voice 5 pots
Destinatination-pattern 92.T
Port 0/0/1 Fxo Port
Service MGCPAPP or Application MGCPAPP
Dial-peer voice 6 potsDestinatination-pattern 200
Port 0/1/0
Service MGCPAPP or Application MGCPAPP
GUESS:
Please can yiu define for me the connection plar opx Well its the plar (private line automatic
Ring chait pas koi) , the main purpose of this is that in the event of a signal in that port it will
directly send the call to the number predifined after the OPX
This was H323 configuration, in MGCP configuration we specify this from CallManager
under Devicegatewaythe select a Port
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Then under the port select the appropriate type of the Port LoopStart or ground start
For the FXS port do the following:
Devicegatewaythen under port Specify the information regarding FXS port
Remember Port type is POTS
For the E1 card do the following:
Specify the parameter as provided by ur service provider:
Then specify the others paramet:
When you will implement the E1 Gimme a Call and we will do it
together
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Degugging MGCP:
Just type in show mgcp to see the status of the MGCP protocol
If The State is Down so check the conf of the MGCP
Issue: check if u have typed conf#mgcp
Check your configuration:
You Can see that the endpoints are rejistred witht the CallManager
If NOT CHECK YOUR CONFIGURATION aND THAT YOU HAVE CONFIGURED THE
DIAL-PEER VOICE POTS AND THE SERVICE MGCPAPP
Check from the router : show ccm-manager and check the highlihted
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Step 6:Create a Dial peer for the E1 Connection
dial-peer voice 1023 pots
application mgcpapp
port 1/0:23
CallManager Side:
Step 1: One: go to DeviceGeteway then click on Add new
Step 2: Then define the following:
The Domain Name is the HOSTNAME of the router
Step 3: Defining the Vic or Vwic Cards
Step 4:We Will Define the best practice regarding the Dial Plan inbound and outband Calls
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Access and leaving a msg:
After we have a create and import user do the following so when the user
dial the 6000 he will be prompted to enter his pin and hear to his voice msg,
or even when a user Do the CallForward All to the voice msg, when
someone callhim he will prompted to leave a msg
Part 1: Defining the Normal Call Routing rules
Step 1:Go to Call RoutingDirect Routing Rules
Step 2:under Direct Routing Rules select Attempt sign In
Step 3:Under Send Call To select ConversationSign In
Step 4: click Save
Now when someone dial 6000 he will prompted to enter his identifier or Phone Number
then the PIN Number
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Leaving a message:
Step 1:Go to Call RoutingDirect Routing Rules
Step 2:under Forwareded Rules select Attempt Forward
Step 3: Under send call to select User With voice MailBox then Operator
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Step 4: you have to defign an extension for the operator Example: The receptionist
Step 5: Go to User Operator then assign to it an alternative extension
Step 6: issue Add new then type the extension
YOU ARE READY TO GO
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CallHandleror Auto
Attendant
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Cisco unity Side
Part 1
Step 1: Go to CallManagementSystem Call HandlersAdd New
Step 2:Select the template System CallHandler TemplateStep3:Select the appropriate Phone System
Step4:Add the extension that will be used to reach the Handler in our case its the 2424
Step5: Save
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Part 2
Step 1: Go to EditTransfer Option
Step2:Select Standard
Step 3: If You are going to play a recording then transfert the call do those steps else
skip to the Part 3
Step 4: Select transfert Action Transfert Calls To Extension
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Part 4 Defining The Key Input
Step 1:Go Edit Caller Inut then select the appropriate Key
Exp if caller press 1 it will be redirected to the CallHandler Test2
Step2:Select the key and then in Action choose the Call Handler with Attempt Transfer
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Part 5 Defining the Greeting for Each CallHandler
Step 1:Go to EditGreetings
Step 2: Select Standard
Step3: Verify to check Greeting Enabled with No end Date and time
Step4:under Callers Hear Check My personal Recording
Step5:After Greeting select Hang Up
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Step6:To record your personnal message select Play/Record then select The Red Button
and SPEAKKKKK
Step 7:Under EditMessages Setting Check the following
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Part 6 : Defining the Rule under CallManagement
Step 1: Go to CallRouting
Step 2: Select Forworded Rules then Add NewStep 3 Fill in loike the example:
Call Handler : The main CallHandler and Attempt to transfert
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CallManager Side:
SO now we have add a pilot number for the Handler the 2424 where we can reach the IVR ,
here is the Point we gonna add a CTI Route Point with the number of the 2424
Step 1:Go to DeviceCTI route Point Add new
Step 2: Add the required information (CSS, name, Cisco Unified CallManager Group)
Step 3:Click Save then WOOWW Magic FIELD just at the End u will find add Directory
Number
Step4: Click on the directory number and add the pilot number 2424
Step 5: Add the partition,CSSStep 6: Go to Call ForwardAll and in the fiel Callforward All add the Number of Unity
6000
Step 7: Select the appropriate CSS as show in the pics.
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