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CRM …. For … ADSL

Rainbow & Digital Bridge Success story 2008 - 2012

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Challenge• Research & Develop information, management

solution for Rainbow ADSL service cover.- Direct customer financial statues (invoicing).- Sup-reseller financial statues.- Direct customer technical statues.- Direct customer POS.- Call Center (in band - out band retentions )- Help desk support ( ticket problems )- Order Management (automate business cycle )- Insights reports

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Achievement Hunted• Throw 4 years we achieve this

Rainbow POS

Help Desk Support

Sup-reseller POS

Call Center

Financial Manageme

ntOrder

Management

Insights Reports

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Solution Screenshot

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Solution Screenshot

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Rainbow POS Business Effect- Increase sales agent productivity ( handle more

than 40 customer / hour ).- Decrease time to renew customer to 38 second.- Decrease invoicing system operating cost thermal

papers ( no A4 paper or Ink ).- Auto calculate system for package change and

speed upgrade/downgrade.- Professional money receipt design.

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Rainbow POS Invoice System Screenshots

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Rainbow POS Invoice Screenshots

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Rainbow POS Money Receipt Screenshots

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Sub-reseller POS Business Effect- Reseller financial statues.- Invoicing system.- Portal for reseller.- One methodology between reseller & sup reseller.- Increase sub-reseller productivity.- Help reseller by Insights Reports.

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Sub-reseller POS Reseller Screenshot

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Sub-reseller POS Reseller Screenshot

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Sub-reseller POS Reseller Balance Screenshot

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Help Desk SupportBusiness Effect- Manage tickets problems.- Increase customer satisfaction.- Enhance Quality of Service.- Enable orientated communication.- Technical history for customer.- Technical history for all service over-view.

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Help Desk SupportHelp Desk Support Screenshot

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Call CenterBusiness Effect- Enhance customer service.- Automate retention cycle.- Feed back for canceled customers reasons.- Increase company profits throw success

retention.

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Call CenterCall Center Screenshot

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Order managementBusiness Effect- Sends real time tasks to TE-Data partners portal

agent such as ( suspend – up/downgrade…ETC).- Automate cycle between sales- technical – logistic

(TE-Data portal Agent ). - Automat process cycle for New customer – Renew

customers – customer retentions.- History for customers needs & Actions.- Significant cost reduction through process

automation- Total track and trace process.- Maximized asset utilization through real time

reporting and deviation notification.- Implementation of harmonic TE-Data' business rules.

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Order managementSelf-Generated Tasks

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Order managementSelf-Generated Tasks Screenshot

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Order managementSelf-Generated Tasks Screenshot

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Order managementNew Customer Process

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Financial ManagementBusiness Effect- Invoices for sub-resellers- Customers invoices and services packages- Real time income summery- Cash Flow Management and Tracking- Accurate financial transactions- Wide range of invoice type meet business

need and harmonic TE-Data' business rules.- Advanced Reporting and Analysis

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Financial ManagementSome invoices type

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Financial ManagementInvoices daily summery screenshot

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