Critical Control ManagementPart 3 of 6: Critical Performance Standards

Mark WrightManaging Director,

Fefo Consulting

1. Material Unwanted Events ✓

2. Identifying the Critical Few ✓

3. Critical Performance Standards Today

4. Critical Control Verification 17 Nov

5. Critical Control Measurement 24 Nov

6. Myosh Digital Bow-tie + CCM 25 Nov

Caitlin Stuhlener, Asia Pacific ESH Senior

Manager

TEAM CLIENTS REACH OUTCOMES

About Us

✓ Statistically reliable >0.9

✓ Credible lead indicators benchmarks

✓ Integrated Health AND Safety

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3

Desired

Current State A. Webinar #1-2 Recap

B. Setting Clear Expectations

C. Building Capability

D. Pitfalls and Leading Practices

CCM

ActMeasure Focus

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Webinar #1-2 Recap: Material Unwanted Events & Critical Controls

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Setting Expectations: Health and Safety Index

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Overall Index Dimensions

Aspects Outcomes

Safety Systems

Health & Wellbeing

Safety Leadership

Safety Engagement

SleepOn average had trouble sleeping inthe previous 4 weeks

ContractorsPressured to compromise safety toget a job done

74%Capable leadership behaviours, systems and experiences contain notableareas requiring attention to enable health & safety continuous improvement.

2.5 in 5

24%worse75%

76%

72%

76%

Poorest Dimension

Setting Expectations, e.g.

• Role expectations

• Processes clear and easy to use

• Effective snr manager conversations

• Link between job and company goals

• Behaviour expectations from supervisor

Performance Standards: Level 1-5 Spectrum Examples

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CCM Standards Level 1 Level 2 Level 3 Level 4 Level 5

SWMS critical controls ✓ ✓ ✓ ✓ ✓

High Risk Standard critical controls ✓ ✓ ✓ ✓

Critical Control Checklist ✓ ✓ ✓

Critical Control Verification Plans ✓ ✓ ✓

Critical Control Performance Criteria ✓ ✓

Critical Control Advanced Performance Criteria ✓

CCM

Level 5 Critical Control (CC02) Fire detection**

Performance Parameter CriteriaMethod of Verification

Frequency Who

Functionality xx

Availability xx

Reliability xx

Survivability xx

Dependency xx

Compatibility xx

Redundancy Back-up power supply

Performance Criteria Tables

Leve 4 Material Unwanted Event (MUE)

Ref Critical Control CriteriaMethod of Verification

Frequency Who

CC01Residual Current

Device (RCD)Trip <300ms (30mA and 100 mA) Injection test 12 months ABC

CC02 Fire detection** xx

CC03

Each Critical Control

Each Material Unwanted Event

Govern | Design

Lead | Facilitate

Manage | Coach

Implement | Support

Operations

CCM Program Responsibilities

Health & Safety Personnel

Diesel Overexposure Positive cabin pressure Maintain calibration records

Owner Senior Manager Owner Manager Owner Supervisor

Role:• Monthly report• etc. etc.

Role:• Weekly report• etc. etc.

Role:• Submit verification• etc. etc.

Responsibilities: Defining ownership and roles

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Leading Practice

Unwanted Events Critical Control Verification

Basic

How do you highlight critical controls?

Capability Requirements

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Capability NeedsPeople

Plant & Equipment

Process & Systems

Place70On-the-job

20Coach

10Formal

Directors & Officer Due Diligence

Critical Control Management for Safety Mgrs.

Individual or group coaching

Critical control verification skills

CCM

Setting bar too high

Vague performance criteria

Overdependent critical controls

Start small, test, learn and improve

SMART and verifiable

Independent critical controls

Critical Controls

Missing Material Unwanted Events / Critical Controls Right capability involved

Common Pitfalls Leading Practices

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Jumping to solution mode, before defining requirements

Defining capability requirements for People, Process, Place, Plant

Poll

12

What topics would benefit your organisation?

You can choose more than one option:

A. CCM Program responsibilities

B. Critical control responsibilities

C. Performance criteria for critical controls

D. Defining capability requirements

E. Delivering capability requirements

F. Other?

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CCM

13

Additional Help

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Complimentary Discovery Workshop

http://calendly.com/mark-wright

https://calendly.com/fefo_terry

Software Deployment

Confirm process

Future Webinar: 6-Part SeriesWednesday’s 17 Nov – 1 Dec

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