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CREATIVE COLLECTIONS FOR

COURTS2014 SUMMER CONFERENCE

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CREATIVE COLLECTIONS FOR COURTS• HON. PAULA O’NEIL, PH.D (PASCO COUNTY, CLERK & COMPTROLLER)

• IMPORTANCE OF AUTOMATION FOR COLLECTIONS

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CREATIVE COLLECTIONS FOR COURTS• HON. BRENT THURMOND (WAKULLA COUNTY, CLERK & COMPTROLLER)

• WHAT WE SET OUT TO DO - CHANGING THE TONE

• CHALLENGES WITH BEING A CHANGE AGENT

• REACTION FROM JUDGMENT DEBTORS

• OUR SUCCESSES

CREATIVE COLLECTIONS FOR COURTS• HON. JEFF SMITH (INDIAN RIVER COUNTY, CLERK & COMPTROLLER)

• WHAT TO CONSIDER WHEN CREATING AN IN-HOUSE COLLECTION PROGRAM

• GETTING JUDICIAL COOPERATION

• WORKING WITH LOCAL AGENCIES

• OFFICE HURDLES

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CREATIVE COLLECTIONS FOR COURTS• LOUIS TOMEO (PALM BEACH COUNTY, CRIMINAL COURT SERVICES DIRECTOR)

• OPERATION GREEN LIGHT

• GOAL – TO COLLECT UNPAID FINES/FEES ON TRAFFIC CITATIONS THAT HAVE BEEN REFERRED TO A COLLECTION AGENCY.

• ONE DAY EVENT WHERE CUSTOMERS CAN PAY THEIR CITATION, LATE FEES AND REINSTATE DL WITHOUT PAYING THE 40% COLLECTION AGENCY FEE.

• FULL PAYMENT ONLY

• ADVERTISING

• COLLECTION AGENCY PERSPECTIVE

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• MARY KAY DITCH (LEE COUNTY, COURT SERVICES MANAGER)

• PAYMENT PLANS WORK WITH JUDICIARY TO ADDRESS VOLUMINOUS TOLL CASES

CONSOLIDATE TOLL CASES TO REDUCE ADMINISTRATION OF MULTIPLE PLANS

WORK WITH TOLL AGENCY TO MODIFY CITATION AND NOTIFICATION CONTENT

• TOOLS FINE REDUCTION PROGRAM FOR TOLL CITATIONS

RESEARCHING CREATION OF MOBILE WEBSITE TO FACILITATE PAYMENTS USING MOBILE DEVICE

CREATING DISTINCT PORTFOLIO TYPES FOR TARGETED COLLECTION EFFORTS

• NEGOTIATING WITH THOSE WHO OWE NEGOTIATE PAYMENT PLANS WITH REDUCED FINES AS ALLOWED BY STATUTE

CREATIVE COLLECTIONS FOR COURTS

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• KELLI LEIGHTON (MARTIN COUNTY, COLLECTIONS MANAGER)

• DEVELOPMENT OF A WEEKLY TRAFFIC COURT TO IMPROVE COLLECTIONS TO INCREASE TRAFFIC COLLECTIONS AND MEET PERFORMANCE STANDARDS

• WORK WITH JUDICIARY TO CREATE WEEKLY TRAFFIC DOCKET

• PAYMENT PLANS—MAKE THEM WORK FOR YOU

• PLAN FOR SUCCESS

• PREPARE PAYMENT PLAN PAY STATION

• WHAT MAKES A WINNING PLAN?

• CONSTANT AND CONSISTENT FOLLOW-UP

• SUCCESS

• MAINTAINED 90% COMPLIANCE

CREATIVE COLLECTIONS FOR COURTS

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Kathy Davis (Chief Deputy of Court Services)

CITRUS COUNTY

Pay online, not in line!

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• AUTOMATED CHECKING SYSTEM AND OTHER PAYMENT CONVENIENCES

• ACH AUTOMATIC WITHHOLDING AUTHORIZATION FORM

• SECURE NETWORK

• RENEGOTIATING PAYMENT PLANS

• EXTENDING THE DEFAULT PERIOD

CREATIVE COLLECTIONS FOR COURTS

CLAY COMPLIANCE PROGRAM

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WE OVERHAULED!May ‘13 June ‘13 – Dec ’13 Jan ‘14 - ongoing

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01/01/13 – 03/31/13Q1: 15.85%Collected: $41,099Assessed: $259,278 01/01/14 – 03/31/14Q1: 26.73%Collected: $58,680Assessed: $219,523 Increase of 10.88%