Creating places where people want to be

Creating places where people want to be- Adapting to a consumer led market

November 2014

Definitions and Challenges -wow factor-brand touchpoints-brand experience

The Changing Consumer - millenials -social media- marketing challenge

Delivering The Promise-OZ-Kaleidoscope -Smolenskiy Passage-Festival -Riviera

Agenda

Who we are

International strategic branding and design consultancy

We work in the retail, financial, real estate and corporate sectors

SCG London Page 14

We deliver a total customer experience

Retail:

From new start-ups to existing chains, niche speciality to large format stores, our work positively impacts on retail performance and profitability.

SCG London Page 14

We deliver a total customer experience

Retail:

From new start-ups to existing chains, niche speciality to large format stores, our work positively impacts on retail performance and profitability. M.Video Maintaining leading

brand status

Over the past 5 years, we have worked with M.video on many dierent aspects of their brand

Projects include retail concept development and external and internal image/communications

Detailed brand audit and research analysis

Various strategic and creative projects with di�erent departments, including senior management, marketing and HR

Brand identity, sub branding, advertising, brand culture, marketing and communications.

Comprehensive manual documenting defining the use and application of the brand across all key channels and relevant media.

What we do - Real estate

9/ Архитектурное решение9/ Architectural Expression

Galactica Park_Brochure_April 2008.indd 48 23/04/2008 19:10:24

Galactica Park_Brochure_April 2008.indd 49 23/04/2008 19:10:35

Shopping Centres... Place brands

A place where people want to be!

Destinations where people meet, eat, relax, indulge, work, rest and play... and shop... A community venue to promote wellbeing and lifestyle activities

Definitions

As a destination brand a shopping centre must...

- Create added value experiences for visitors and shoppers

- Optimise tenant sales performance

- Achieve highest rental yields and maximum commercial income

Creating a WOW factor for centre target audiences

Shoppers Visitors

Tenants Investors Owners

The Community

Stakeholders Politicians

Interest Groups The Media

Sta�, Partners Suppliers

Brand Equity

Exceptional ‘Added Values’to meet diverse needs

and aspirations

A long term WOW factor requires an exceptional, consistent, brand and experience

Make every brand touch point special…. memorable…. engaging… relevant...

word of mouthsms

advertisingdirect marketing

website social media

promotional publicity posters

street signs

customer journeyanticipation

moments of truthlayout

environmentproducts

sta�facilities

exit experience

collateralbagscards

leafletsassurance

memories reminderstriggers

after service

Brand Touchpoints

Rethinking opportunities...Reinventing experiencesRebranding:

Awareness... Promise Customer Visit... Journey Afterglow... Satisfaction

‘Building a great experience is everyone’s responsibility and nobody’s job’

Delivering the promise - Centre management challenge

SCG London Page 16

A renewed management culture? - Less landlord facilities manager More retailer partner

Centre Management TeamPA & NetworkAdministrator

CentreDirector

Fire Officer

EnvironmentalC0-ordinator Retail LiaisonClerk of Works

Bldg. Ops Commercialisation

Marketing

System &Administration

SecurityHousekeepingMaintenance

MarketingAsst CentreDirector

OperationsBldge. Srvs

New shared visions... aspirations Changing mindsets... “our people make the difference”

Creating the brand experience

“our people make the difference”

Shared visions... aspirations

Brand Experience Ingredients

Location

Tenants

The Brand

Target catchments… Accessibility...Visibility...

Relevant Profile…Formats…Services...Facilities...

Name…Identity…Vision… Message…Visual and oralsignatures and applications

Marketingand Communication

Venue Design

Digital…Print...Events… Activities…Social media…Website…Advertising...

People…Services…Suppliers…

Management Culture

Site...Architecture…Evironments…Circulation...Zoning...Decor…Lighting…Signage…Graphics...

Brand Experience Ingredients

Consumer Led Market Challenge

Creating places where people want to be……

Real estate is now consumer driven….or should be !

The connectivity of social media and the internet has empowered consumers

The digital experience and online capabilities now in-creasingly drive the criteria for the physical design of buildings and developments

Multi channel retailers, banks and services are chang-ing the functions and design of stores, branches, shop-ping and business centres, workplaces and offices

Commercial real estate challenges

Shopping centres are destination brands

The Challenge: To achieve a synergy of branding,marketing and visitor experiencePositive Di�erentation... Delivering the Promise... Optimising Resources

Brand Equity = Image and Reputation = Capital Value Your brand is an asset... that needs to nurtured and managed

The changing consumer - Staying Relevant!

Marketing Challenge

Different customer generations... ...changing perceptions & priorities

Key influence generation

Social Media Challenge

“A brand is the sum of all conversations happening around the brand”

Problems:Expensive High external costs - ad creation, media buying, printing etcOne way process - passive consumersOutward bound only Di�cult to track results

TV, radio, billboard, newspaper and magazine advertising, direct mail, brochures and leaflets

‘Traditional’ media - ‘push’ marketing

‘Talking at’ consumers, not interactive

“Half the money I spend on advertising is wasted; the trouble is I don’t know which half.” John Wanamaker (1838 - 1922)US Departments Stores owner & ‘Father of Advertising’

‘Traditional’ marketing

MESSAGES AWARENESS INTEREST ACTIONDESIRE

Focused MessagesCentreBrand

Photosharing

Social networking Video campaigns

Forums

Blogging Social bookmarks

Traditional channels are no longer the primary marketing mediaThey often act as an awareness enhancement tool for online marketing

Online MediaTraditional Media

Push & Pull

‘New’ media - interactive marketing

#WINTERWONDERFULTurning Followers, Likers and Instagrammers into shoppers

OUR POSTS

Win £300 to spend at HUGO BOSS with today’s WinterWonderful. Simply like Metquarter Liverpool and share for your chance to win!

Metquarter Liverpool shared a link.10 December 2013

Every girl deserves a bit of sparkle in their lives and this Links of London stardust bracelet will give you exactly that! Like Metquarter Liverpool and share this pic for your chance to win today’s glittering #WinterWonderful prize! The question for the winner is, will you keep it for yourself or give the most beautiful gift to your loved one? Decisions decisions!

Your make up bags are filled with your favourite make up products, but do you have the right tools of the trade? Win a 9 piece MAC make up brush set and handy pouch worth over £200 courtesy of today’s #WinterWonderful! You know the drill by now…like Metquarter Liverpool & share this pic for your chance to win!

1,128 900 1,409321 443 6522,218108,224 61,396 112,384

1456 2,642

Likes Comments Shares Facebook Reach

THESE ARE SOME OF OUR MOST POPULAR POSTS, WITH THE RESULTS SHOWN BELOW

FACEBOOK AD – PROMOTING THE COMPETITION

WE CREATED A FACEBOOK ADVERT THAT WOULD APPEAR IN PEOPLE’S NEWS FEEDS THROUGHOUT THE DURATION OF THE CAMPAIGN.

THIS WAS TARGETED TO MALES AND FEMALES LIVING WITHIN 50KM OF LIVERPOOL AGED 18 AND ABOVE.

RESULTS

857,98822,693+121%+23%

LIKES INCREASED

TOTAL REACH

TOTAL SHARES

FOLLOWERS INCREASED

INCREASE IN TOTALSOCIAL MEDIA FOLLOWERS

LIKES INCREASED

TOTAL REACH

TOTAL SHARES

INCREASE IN YEAR-ON-YEAR DECEMBER SALES

MQ FLOWERS

+29%+9%

Building AuthorityRecently launched:• Downloadable recipe book • Fashion blog

Westfield, LondonStrategic marketing • ‘Pulse’ with original content promoting tenant

brands + links to related social media

Keeping the brand freshWebsite plays key role in ongoing promotion of image, information, tenant brands, events etc

Esentai Mall, Almaty, KazakhstanStrategic brand positioning

Delivering the promise

OZ - ‘Name power’

Kaleidoscope - ‘Local hub’

Smolenskiy Passage - ‘Reconception’

Festival - ‘Update’

Riviera - ‘Recycling’

OZ - ‘Name Power’

Creating places where people want to be...

July 2006 © SCG LONDON

“The brand that makes people smile”

OZ - ‘Name power’ - Unique, adaptable, memorable

www.oz-centre.ru

EASTER at OZwww.oz-centre.ru

MEET SANTA at OZwww.oz-centre.ru

CHILDRENS EVENT

www.oz-centre.ru

EASTER at OZ

www.oz-centre.ru MEET SANTA at OZ

www.oz-centre.ru

MEET SANTA at OZwww.oz-centre.ru

CHILDRENS EVENT

www.oz-centre.ru

EASTER at OZ

www.oz-centre.ru MEET SANTA at OZ

www.oz-centre.ru www.oz-centre.ru FASHION • CINEMAS • RESTUARANTS • LIVE ENTERTAINMENT

www.oz-centre.ru

День Св.Валентина в OZ.

14 апреляшоппинг с улыбкой шоппинг с улыбкой

AIM PD : 572 : 3.0.1 : CUSTOMER MINDSETS - IDENTITY B AUGUST 2006 © SCG LONDON

AIM PD !"#"$%" &'()*+,)) - )("-*).)/&!)0 B

!"#, $%& %' (&$#)* +,- .,'/&0 +,- +#%#1 +,- 2&+'+,- 3#"%&345&!+,- 64"(7

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Kaleidoscope - ‘Local Hub’

Delivering the promise - The Kaleidoscope Experience

“Exceptional place brand experience”

Before we started...

A vision to turn a sterile site into a �rst choice place to be...

The vision realised...

The �nal logo and message “Always Di�erent, Always Yours”

Kaleidoscope, December 2008 5

Вход в метро

Центральный тотем

Рекламный тотем

Пространство для проведения мероприятий

Обзор местностиSite Overview

Creating a community destination hub

bus stops

seating

raised viewing levels

tenant totem

retail units

SCG LONDON8 Plato Place72-74 St Dionis RoadLondon SW6 4TU

t +44 (0) 20 7371 7522www.scglondon.com

SITE LAYOUT PLAN

Client: Status: INFORMATION

Drawn by: Authorised by: Project No:

Drawing:

Contract:

For information onlyDimensions to be verified on siteAll measurements are in millimeters

Notes:-

Specification:-This drawing is the copyright of SCG London.Figured dimensions to be taken in preference to those scaled. All

dimensions to be checked on site before any work proceeds. The contractor is to provide full size setting out drawings based on the

information contained in this drawing for the designers approval

prior to commencing manufacture. The drawing is issued on the condition that it is not reproduced, retained or disclosed to any

unauthourised person either wholly or in part without the consent in

writing of

Drawing No:Date: Revision Comment Date Auth.Revision Comment Date Auth.Issue:Scale: Print size: A3

NOTE: DRAWING PROVIDEDFOR INFORMATION ONLY

A3=1:500

KALEIDESCOPE

RRHRRH

17-02-09 548 A0-01

EntranceTo the shopsEntrancePay Station

Please Pay Here.

Car Park Tarif:upto 2 hours Free.-

2-3 hours 75.-

3-4 hours 150.-

4-6 hours 500.-

6+ hours 750.-

Please pay for parkingat Pay Stations beforeexiting the Centre

ELEVATED SECTION A-A

Plan Legend - Car Park Level 1 A

Thank You.

Парковка Car Park Section, Plan and Entrance Principles

Длинная Секция Long Section

EntranceTo the shopsEntrancePay Station

Please Pay Here.

Car Park Tarif:upto 2 hours Free.-

2-3 hours 75.-

3-4 hours 150.-

4-6 hours 500.-

6+ hours 750.-

Please pay for parkingat Pay Stations beforeexiting the Centre

ELEVATED SECTION A-A

Thank You.

Парковка Car Park Section, Plan and Entrance Principles

Creating e�ective zoning

Distinctive architecture - local landmark

Marketing channels synergy

Kaleidoscope project overview 42

WebsiteHomepage

WebsiteContent pages

Sign UpNewsletter GOSearch

Opening TimesMonday 9.30am – 8.00pm

Tuesday 9.30am – 8.00pm

Wednesday 9.30am – 8.00pm

Thursday 9.30am – 8.00pm

Friday 9.30am – 8.00pm

Saturday 9.00am – 8.00pm

Sunday 11.00am – 5.00pm

Bank Holidays 10.00am – 6.00pm

Three MusketeersRated: 12ARelease Date: 12/10/11View Trailer

Rated: URelease Date: 07/10/11 View Trailer

The Lion King 3D

Find out more here

What’s on Coming Soon

Catch up on our exclusive winter catwalk show and behind thescenes action from Karen Millen.

CatwalkShow

Book Now

AnonymousRated: 12ARelease Date: 28/10/11 View Trailer

Rated: TBCRelease Date: 04/11/11View Trailer

Tower Heist

Book Now

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium volupta-tum occaecati cupiditate provident.Similique sunt in culpa qui. READ MORE

Menu Events

Cinema

Kaleidoscope Mall

Tenants

Gallery Brands

Services

Leisure and Entertainment

Photo Gallery

Videos

Write a letter

Getting Here

Contact

Leisure

Ice Skating

Bowling

Kids Club

Sign UpNewsletter GOSearch

Opening TimesMonday 9.30am – 8.00pm

Tuesday 9.30am – 8.00pm

Wednesday 9.30am – 8.00pm

Thursday 9.30am – 8.00pm

Friday 9.30am – 8.00pm

Saturday 9.00am – 8.00pm

Sunday 11.00am – 5.00pm

Bank Holidays 10.00am – 6.00pm

By Metro

accusamus

dignissimos

ducimus qui

blanditiis

praesentium

voluptatum

By CarAt vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum occaecati cupiditate provident.Similique suntin culpa qui.

By Bus

X59, X91, 289, 234, 500, 345, 845At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum occaecati cupiditate provident.Similique suntin culpa qui.

WalkingAt vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum occaecati cupiditate provident.Similique suntin culpa qui.

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum occaecati cupiditate provident.Similique suntin culpa qui.

Monday - Sundaydignissimos 0.00ducimus qui blanditiis 0.00qui blanditiis 0.00qui blanditiis 0.00dignissimos 0.00ducimus qui blanditiis 0.00

Menu Map

Car Park Rates

Getting Here

Kaleidoscope Mall

Tenants

Gallery Brands

Services

Leisure and Entertainment

Photo Gallery

Videos

Write a letter

Getting Here

Contact

Marketing channels synergy

Environmental promotionAdvertising kiosk

Promotional - seasonal campaignsAutumn

осенние открытияв Калейдоскопе

Promotional - seasonal campaignsWinter

Distinctive advertising image

СТАРТ

представляет:

Игра

Kaleidoscope characters - Skopi familyThe family

Боулинг клуб

Билеты - Цены

Взрослый билет(1 час) – 300 рублейДетский билет(1 час)- 200 рублейБилет для членов клуба(1 час)- 150 рублей

Добро пожаловать в боулинг

Bowling clubМишкин клуб катания на коньках

Ледовая А

рена

Боулинг клуб

Билеты - Цены

Добро пожаловать в боулинг

Bowling clubМишкин клуб катания на коньках

Ледовая А

рена

Добро пожаловать на катокПривет! Хочешь со мной покататься?Записывайся в детский клуб катания на коньках «Калейдоскоп».Вся информация на стойке регистрации.

Прокат коньков

Прокат коньков – Цены

Клубная картаМишкин клуб катания на коньках

Ледовая А

рена

Ледовая А

рена

Memorable characters

Memorable interiors

Dynamic easy circulation

Simple e�ective navigation

Smolenskiy Passage - ‘Reconception’

Reconceiving a centre - making it relevant

Image and profile - marketing events and activities

Venue environment - Step by step phased investment - Communication, signage, graphics - Decor upgrades - lighting, materials, finishes - Remodelling, extensions

Tenants and facilities mix - appropriate brand profiles, zoning and adjacencies

Management culture - the best people and services

Smolenskiy Passage, Moscow

2009 Challenge - Phased upgrading of a well known city centre venue. Re-planning tenant space to ‘open up’

complex vertical mall

Strategy - Creating a premium destination for a two stage

development programme - phased identity, communications,

environments

Smolenskiy Passage Reconception

Challenge - Phased upgrading of a well known city centre venue. Replanning tenant space to ‘open up’ complex vertical mall

Strategy - Creating a premium destination for a two stage development programme - phased identity, communications, environments.

The ‘Before’

June 2009

Smolenskiy Passage - Dull, Cluttered and Confused

Smolenskiy Passage - Build on the name

Smolenskiy Passage re�ects and communicates the special history and traditions represented in the name.

Smolenskiy Passage - Brand Message

Smolenskiy Passage - Media touchpoints

Smolenskiy Passage - First Impressions

Smolenskiy Passage - Entrance Piazza

‘A vibrant city space – always something happening’

ПИАЦЦА

Smolenskiy Passage - New Planning

First �oor plan option Anot to scale

Key1 SCP banquette seating2 Champagne bar with moveable screen3 Champagne bar table seating with moveable screen4 Info reception5 Advertising6 Graphic wall treatment7 ATM8 Parking ticket machine9 10 Secondary promotion 11 Segis bench12 Toilet wall graphic13 Floor standing lamp14 Big event / exhibition

SPW - 5001 Main totem directorySPW - 5002 Freestanding - �oor directorySPW - 5003 Wall mounted - �oor directorySPW - 5004 Ceiling sign 1500x300 - directionalSPW - 5005 Wall/column 400x300 sign - directionalSPW - 5006 Wall / column 200x200 sign - directionalSPW - 5010 Info lecternSPW - 5011 Business directory

NoteAll furniture elements (including champagne bar) to be moveable to allow for special events, i.e. fashion show

WC cube

Info lectern SPW - 5010

SPW - 5004

SPW - 5004SPW - 5011

SPW - 5001

SPW - 5005door info stickers to toilet doors

SPW - 5006

Smolenskiy Passage - Activity Zones

0.000 0.0000.0000.000

+2.100+1.800+1.800

+4.900

+8.000

-2.100

-2.750

+11.100

+14.200

+17.300

+12.600

+16.800

+4.200 +4.200 +4.200

+8.400

+12.600

+16.800

+20.400

+12.600

+8.400 +8.400

+12.600

+16.950

+15.700

+21.450

-4.950

+21.150

+4.200

19 201 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

Piazza‘a vibrant city space – always something happening’ Mezzanine‘fashionable place to take a break’ Terrace‘a special place to eat, drink and socialise’

Fashion Studio‘Moscow’s premier designer collection’

Smolenskiy Passage - Brand Touchpoints

Информационный столПластиковый световой короб на металлической основе.

Изображение печатается на пленке, которая наносится на обратную сторону верхней 10мм прозрачной панели, закрепленной на металлической раме.

Внутренняя подсветка белым светом (светодиоды).

Карманы для брошюр

Цвета представлены в Pantone и CMYK

C 30M 72Y 74K 84

476 EC

C 20M 25Y 29K 61

404 EC

C 13M 17Y 20K 36

402 EC

C 14M 2Y 100K 16

397 EC

1100mm

Магазины и рестораныРасположение и информация

1200mm

Basement Level 1 Level 2 Level 3 Level 4

891011

20 21 2223

6242526

891011

20 21 2223

6242526

15 16 - 18

19 20 22 21

14-13 23

25 26 -28

Info lectern directories

Note : All dimensions and details should be crossed referenced and checked with technical drawings supplied to contractors. All details should be con�rmed with the client prior to installation..

Info Lectern SPW - 5010

Festival - ‘Update’

SCG London Page 37

Festival - Concept Reconception

2005 - Challenge

Creating a mass market city center ‘for the family’. - differentiating from 70 other centres in Moscow. Transforming a mediocre building development in progress to an international standart retail venue.

2012 2011-2012

Refreshing existing brand concept up-to-date.

2005 - Challenge

Creating a mass market city center ‘for the family’. - di�erentiating from 70 other centres in Moscow. Transforming a mediocre building development in progress to an international standard retail venue.

2011-2012

Refreshingexisting brandconceptup-to-date.

Festival - Concept Reconception

SCG London Page 38

Festival - Inspiring Name

Festival, Moscow

The Identity

Festival - Inspiring Name

SCG London Page 39

Festival - Day And Night Impact Day and night impact

Festival, Moscow

Festival - Day and Night Impact

SCG London Page 40

Festival Refreshment 2012 Seasonal Freshness

‘Update’Seasonal Freshness

Festival Refreshment 2012

Festival

!"#$%&'(&'$)*+,$-.

About SCG London | Retail | Financial Services | Real Estate | Corporate and Employer Branding

Real Estate: Festival: Shopping centreReal Estate ± Festival

FESTIVAL BRAND REFRESHMENT 2010

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Marketing

Festival, Moscow 2005

Festival

Marketing

Festival, Moscow 2005Marketing

Marketing

SCG London Page 41

Festival - Graphic Impact

ProductsStores

Home Offers News Tickets Games Contact

Spring

SeasonalthemeProductsProducts SeasonalSeasonalthemethemeProductsProductsStores Stores

Spring at festival

+read more

Home Offers News Tickets ContactStore Search

Festival - Graphic Impact

SCG London Page 42

Festival - Service Impact / Stylish Comfort

SCG London Page 43

Festival - New Food Experiences

Riviera - ‘Recycling’

Riviera New Moscow destination

Торгово-развлекательный центрОткрытие: VI квартал 2015

Shopping & Entertainment Center Opening: Q4 2015

Торгово-развлекательный центрОткрытие: VI квартал 2015

Shopping & Entertainment Centre Opening: Q4 2015

АвтозаводскаяТульская

Замоскворецкая

Серпуховско-Тимирязевская

ТРЦ «Ривер Молл» имеет отличную видимость и транспортную доступность с ТТК. Такое расположение сделает его удобным местом для шоппинга и проведения досуга и для пользователей многих других транспортных артерий города, таких как: улица Велозаводская, проспект Андропова, Варшавское шоссе и прочие.

ТРЦ «Ривер Молл» находится между двумя станциями метро: Автозаводская и Тульская, совместный дневной поток которых составляет более 130 тыс. человек. От данных станций метро будут курсировать автобусы торгового центра.

Непосредственно перед ТРЦ «Ривер Молл» размещаются две остановки общественного транспорта, где останавливаются 11 маршрутов автобусов и 4 маршрута троллейбусов.

Параллельно с реконструкцией и застройкой территории ЗИЛа намечен ввод в эксплуатацию станции метро Технопарк в середине 2015 года, а также планируется строительство транспортно-пересадочного узла Московской кольцевой железной дороги. Оба объекта будут находиться в пешеходной доступности от ТРЦ «Ривер Молл».

SC River Mall has great visibility and transport accessibility from the 3rd transport ring. Such a strategic location makes it a very convenient place for shopping and leisure for people using other transport arteries of the city, such as Velozavodskaya street, Andropova Avenue, Varshavskoe Highway and others.

SC River Mall is located between two metro stations: Avtozavodskaya and Tulskaya. These have a total daily trac of more than 130 thousand people and will be served by shopping centre shuttles.

Two public transport stops with 11 autobus lines and 4 trolley lines are located directly in front of SC River Mall.

In parallel with the ZIL renovation and development, the commissioning of a new metro station, Technopark is planned for mid-2015. This is in addition to the construction of a new transport interchange linking with the Moscow railway ring. Both stations will be located within walking distance of River Mall.

Выгодное месторасположение и отличная транспортная доступностьBeneficial location and excellent transport accessibility

Карта транспортной доступностиRoad map

Карта метроUnderground map

Ленинградское шоссе

Во лгоградский проспект

Каширское шоссе

Шоссе Энтузиастов

Щелковское шоссе

оспе

кт м

ира

росл

авск

ое шосс

итро вско

шоссе Бу

тыр

ский Вал

Звенигородское шоссе

Волоколамское шоссе

Ленинградский проспект

Можайское шоссе К

утузовский проспект

Варш

авск

шос

Ленинск

ий просп

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Riviera Transformation challenge Concrete fortress... Regeneration catalyst

Riviera Creating a special sense of placeOptimising the unique river front

Riviera Creating a vision

Riviera - Brand guidelines 1

Brand Guidelines

Riviera is for... shopping, fashion, food, ideas, experiences, leisure, events, entertainment, culture, socialising…

A unique venue… for everyone and for all occasions

A unique venue

1. The brand

Riviera is special. There’s nowhere else like it in Moscow.

A place for everday shoppingis...

A unique venue

1. The brand

A premier fashion destinationis...

A unique venue

1. The brand

An inspiring place to beis...

A unique venue

1. The brand

is...A bustling destination

A unique venue

1. The brand

A sense of freedomis...

A unique venue

1. The brand

A place for friends and familyis...

A unique venue

1. The brand

A place for celebrationis...

A unique venue

1. The brand

We create Looking at things differently; imagining ideas and possibilities

We achieve Aiming high; planning for success

We engage Opening up opportunities; building loyalty; working collaboratively

We stimulate Exceeding expectations; creating surprise, delight and interaction

We deliver Acting with integrity, reliability and accountability

Vision & values

1. The brand

Our values

Creating Brand Synergy™

t: +44 (0)20 7371 7522 f: +44 (0)20 7371 8351 e: info@scglondon.com www.scglondon.com

Creating places where people want to be

Creating places where people want to be

Business

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