Post on 15-Aug-2015
How To Effectively Execute A Campus-Wide Rollout!!!JP Peters!University of Central Florida!
CREATING AN ENGAGED QUALTRICS COMMUNITY ACROSS CAMPUS
#InsightSummit
We are located in Orlando, Florida.!!
2nd largest university in the US!
60K student enrollment (Fall 2014)!
10K faculty!
27 colleges and divisions!
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ABOUT UCF
OVERVIEW
BQC!
Before Qualtrics Collaboration!
QC!
Qualtrics Collaboration!
AQC!
After Qualtrics Collaboration!
• Qualtrics!
• Survey Gizmo!• Survey Monkey!• Custom-built!• Google Forms!• Microsoft Word (via email)!
BQC: SURVEY SOFTWARE CHAOS
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• Shared accounts by MANY!
• Another username, another password!
• Personal accounts: when they left, so did their accounts, with UCF data!
BQC: ACCOUNT MAYHEM
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• Development resources!
• Lack of Economies of Scale!• Frustration!• Silos!• Wheel re-creation!
RESOURCE WASTE
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THE QUALTRICS COLLABORATION
1!Identify existing users!
2!Identify and understand the “others”!
3!Compile needs!
4!Consult
Qualtrics Rep!
6!Dog & Pony!
7!Purchase!
8!Implement!
• 5 Colleges had college-wide licenses!
– Business!– Health!– Medicine!– Sciences!– Hospitality Management!
• Few scattered individual licenses!
STEP 1: IDENTIFY EXISTING USERS
• Using other products for survesy!
• Using (and unhappy with) custom-built solution on campus!
• Web forms and other potential “mod” use cases!
• Understand their needs for a survey/form platform!
STEP 2: IDENTIFY AND UNDERSTAND THE “OTHERS”
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• Shout out to Phil!• Explain needs!• Assist with discussing
components, and bringing in appropriate members of team!
• Schedule demos / meetings!• …!
STEP 4: TALK THINGS OVER WITH YOUR QUALTRICS REP
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• Assemble “Panel of Champions” that represents campus community!
• Testimonials!• Demo!• Pitch!
STEP 5: DOG AND PONY
• Stay diligent, communication is key here.!
• May require some selling!
• Follow up… and follow up… and follow up some more.!
• Work through a central purchasing entity if possible to get help!
• Make sure you get 3 year commitment in writing!
STEP 6: PURCHASE
• SSO Coordination!
• Administrative Structure!
• Establish simple onboard process!
• Transfer other instances!• Upgrade process!• Offline app and file upload add-
on!• Qualtrics support is awesome!
STEP 7: IMPLEMENT
• 2000 users!• 8600 surveys!• 633,000 responses!• Anytime, Anywhere access!• Distributed administration!• Less time to manage!• Empowerment for users!• Sharing of content!• Qualtrics community!
POST-QUALTRICS
• JP Peters!
– h"p://www.linkedin.com/in/jppeters/
– jp@ucf.edu!– Case Study!
• http://www.qualtrics.com/case-studies/university-central-florida-case-study-qualtrics-research-suite/!
THANKS!