TRAINEE ASSOCIATESYLLABUS/ CURRICULUMThis program is aimed at training candidates for the job of Trainee Associate in theRetailindustry.Program aims at building the following key competencies amongst the learner:

1- Understand and perform roles and responsibility of Trainee Sales Associate2- Handle Stock and manage its visibility on the floor (Visual Merchandising)

3- Manage products for sale4- Different ways to handle different type of customers and, ways to express concern and commitment towards customers

5- Promote loyalty scheme to customers6- Pre-sales, Sales & post sales procedures

7- Keep the store secure and maintain health and hygiene8- Working as a team in the organisation

9- Effective Self-presentation by learning various aspects if soft skills10- Uses of various search engines and online communication by learning internet skills

11- Functional English-communicate with customers in an effective manner by appropriate use of grammar12- Technical Skills-enter, store, and retrieve data through proper understanding of basic computer functions and typing skills

The Course encompasses 12 out of 12 National Occupational Standards (NOS) of Trainee AssociateQualification Pack RAS / Q0103issued by Retailers Association Skill Council of India

Sr. No.Topic/ModuleDurationCo-responding NOS Code

1To display stock to promote sales27 hoursRAS / N0105

2plan and prepare visual merchandising displays23 hours RAS / N0106

3dress visual merchandising displays40 hoursRAS / N0107

4dismantle and store visual merchandising displays22 hours RAS / N0108

5prepare products for sale18 hoursRAS / N0109

6promote loyalty schemes to customers22 hoursRAS / N0118

7keep the store secure 10 hoursRAS / N0119

8Help maintain healthy and safety16 hours RAS / N0121

9keep the store clean and hygienic16 hours RAS / N0123

10provide information and advice to customers22 hours RAS / N0124

11Create a positive image of self & organization in the customers mind 24 hoursRAS / N0130

12Work Effectively in a Retail Team 30 hoursRAS / N0137

13

14

15

16

The program duration is 576hours including OJT (96 hours)