Corrective and Preventive Action

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Corrective and Preventive actions explained.

Transcript of Corrective and Preventive Action

  • Correction,CorrectiveActionandPreventiveAction

    ISO9000Definition

    ExpandedDefinitions

    DifferencesbetweenCA/PAandCorrection

    SimpleExampleofCorrection,CA,andPA

    BuyCorrective/PreventiveActionProcedures&Forms

    AcriticalrequirementofISO9001iscorrective&preventiveaction(Sec.8.5.28.5.3),and

    weareoftenaskedthedifference.Hereisaquickevaluationandexampletohelpyou:

    ISO9000:2005Sec.3.6definesthemasfollows:

    CorrectionActiontoeliminateadetectednonconformity

    CorrectiveactionActiontoeliminatethecauseofadetectednonconformity

    PreventiveactionActiontoeliminatethecauseofapotentialnonconformity

    Toexpandonthesedefinitionsabit

    1. Correction:Whenaproblemoccurs,youneedtokeepseveralaspectsinmind.

    Determinethemagnitudeoftheproblem.

    Determinehowtopreventitfromgettingbigger.

    Howtoaddresscurrentsituation.

    YoucouldcallthisDamageControl.Althoughthiscorrectiontakesstepstocorrecttheproblemithasnobearingoncause.

    2. CorrectiveAction:Nowdetermineiftheimportanceofthesituationrequiresfurther

    action:

  • Wasitabigdeal?

    What'sthechanceitwillhappenagain?

    Estimateofanyfuturethreat

    Thecausesneedtobelookedintotopreventrecurrenceifitwasabigdeal.

    3. PreventiveAction:Firstyouneedtoassesstheriskandmitigateitbaseduponseverity.

    Thefollowingtoolsarehelpful:Source:CarnegieMellonUniversity

    Checklists

    FMEAFailuremode&effectsanalysis

    Hazardandoperabilityanalysis(HAZOP)

    Faulttreeanalysis(FTA)

    Differencebetween:

    Correction&CorrectiveAction

    HIGHrisk/impact/frequency

    CorrectionfixestheCURRENTsetofissues

    Correctiveactionpreventsitfromhappeningagainbylookingatcauses

    LOWrisk/impactactionsaresimilarsincelikelihoodofrecurrenceislow

    Corrective&PreventiveActionthedamageisalreadydoneincorrectiveaction

    SimpleExampletodemonstratethedifferences

    Acustomerorders500parts,butonly450aredelivered.

    CorrectionFixthecurrentissue

  • getthecustomer50moreparts

    CorrectiveActionWhywereweshort?

    Operatormiscounted9boxesof50as10boxesof50

    PreventiveActionmakesureitdoesn'thappenagain

    Weighproductsonscalesoyouknowifquantityismet

    ISO9001requirestheorganizationtohaveadocumentedprocedureforcorrectivean

    preventiveaction.

    Note:Thecombinationofcorrectiveactionandpreventiveactiondocumentedprocedures

    intoasingleQMSdocumentisacceptable,butisnotrecommended.Ifthesearecombined,

    thenitisimportanttoverifythattheorganizationunderstandsclearlythedifference

    betweentheintentofcorrectiveandpreventiveactions.