Conflict is the Key to Great Experiences
RepublicOfQuality.com
www.designcontentconf.com
Conflict is the Key to Great Experiences
Conflict is the Key to Great Experiences
Before the internet,
Before the internet, there was the ARPANET
That’s right, the internet started in Utah.
http://roq.me/internet
www.opte.org
2010
What do you love?
What do you wish?
We want to make it more difficult
Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why?
We want to make it more difficult
Usernames are people
We want to tellthe right story!
A web first organization that empowers anyone to access City of Red Deer information
and services in any way they choose.
A web first organization that empowers anyone to access City of Red Deer information
and services in any way they choose.
A web first organization that empowers anyone to access City of Red Deer information
and services in any way they choose.
A web first organization that empowers anyone to access City of Red Deer information
and services in any way they choose.
A web first organization that empowers anyone to access City of Red Deer information
and services in any way they choose.
Users first Help users get the information they want by focusing on common user expectations.
Sustainable Plan for content, technical, and information architecture that can be easily maintained for the long term.
For real people Engage people through a clear and honest voice.
Passion for your content Everyone – the public, content authors, content champions – own, care for, and love their content.
Improve customer service Reduce call volumes to customer service and departments to answer basic questions
Content strategy Content authors and champions have ownership and accountability over their content
Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why? Why?
http://roq.me/singapore
http://roq.me/fra
http://roq.me/fra
http://roq.me/yvr1
http://roq.me/yvr2
http://roq.me/yvr3
http://roq.me/elephant