Post on 08-Apr-2018
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What is conflict?
--expressed struggle--between at least two interdependent parties--who perceive incompatible goals, scare
resources, and
--interference from others in achieving theirgoals (Wilmot and Hocker, 1998)
Conflicts exist whenever incompatible activitiesoccur.
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Sources of Conflictsx Differences in information, beliefs, values, interests,
or desires.
x A scarcity of some resource
x
Rivalries in which one person or group competes withanother.
x Conflict can be desirable.
x Conflict helps eliminate or reduce the likelihood ofgroupthink.
x A moderate level of conflict across tasks within agroup resulted in increased group performance whileconflict among personalities resulted in lower groupperformance (Peterson and Behfar, 2003)
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Cont.. Conflict of feelings are often called personality
conflict
Conflict of ideas.
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Conflict management
Conflict managementis defined as the
opportunity to improve situations andstrengthen relationships (BCS, 2004).proactive conflict managementcollaborative conflict management
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5 Ways To Manage conflict
Avoidance
Competition (A) Accommodation (B)
Compromise (C)
Collaboration (D)
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Cont
I win, you lose (competitionA)
I lose or give in (accommodateB)We both get something
(compromiseC)
We both win(collaborateD
)A B D ______________________
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Competition
Plus
The winner is clear Winners usually experience gains
Minus
Establishes the battleground for the next conflict
May cause worthy competitors to withdraw orleave the organization
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Accommodation
Plus
Curtails conflict situation Enhances ego of the other
Minus
Sometimes establishes a precedence
Does not fully engage participants
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Compromise
Plus
Shows good will Establishes friendship
Minus
No one gets what they want
May feel like a dead end
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Collaboration
Plus
Everyone wins Creates good feelings
Minus Hard to achieve since no one knows how
Often confusing since players can win somethingthey didnt know they wanted
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Tips to Manage Conflicts
Build good relationships before conflict occurs Do not let small problems escalate; deal with them
as they arise Respect differences Listen to others perspectives on the conflict
situation Acknowledge feelings before focussing on facts
Focus on solving problems, not changing people If you cant resolve the problem, turn to someone
who can help Remember to adapt your style to the situation and
persons involved
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