Concurrency Modern Workplace 2017

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Transcript of Concurrency Modern Workplace 2017

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The Modern WorkplaceUnlock Innovation and Empower Teamwork

presents

Digital Transformation Realized ™Digital Transformation Realized ™

W H O W E A R E

Founded in 1989, Concurrency, Inc. is a professional services firm

helping organizations realize Digital Transformation to

achieve business results.

We focus on helping clients realize more value from their IT

investments through creative solutions that consider people,

process, and technology needs.

Digital Transformation Realized ™

Speakers

Matt Engibous

Solution Lead

Catie Franklin

Solution Lead

Andrew Bronstad

Solution Lead

Nate Lasnoski

Microsoft MVP and CTO

Bill Hughes

Microsoft MVPDrew Madelung

Microsoft MVP

Digital Transformation Realized ™

Agenda9:00 AM The Modern Workplace Defined

9:30 AM Modern Security and Management

10:00 AM What's new with Office 365 Collaboration - SharePoint and OneDrive

11:00 AM Break

11:10 AM What's new with Office 365 Collaboration - Teams

Noon Lunch

1:00 PM Creating a Collaborative Sales Environment within Dynamics 365

2:00 PM Choosing the Right Business Automation Solutions - PowerApps and Flow

2:30 PM Accelerate your Modern Workplace Roadmap and transform the way your teams work

2:45 PM Closing

The Modern

Workplace

The Classic

Workplace

The Digital

Transformation

6Digital Transformation Realized™

Transforming the customer

experience with technology

Transforming partner interactions

through technology

Providing efficiency

in internal operations

Customers Partners Employees

COMMON

PRODUCTIVITYCLOUD IT LOWER TCO

A complete, intelligent, secure solution to empower employees

Office 365

Windows 10

Enterprise Mobility + Security

365

Office 365 Groups

Outer Loop Inner Loop FilesSites

Content

SharePoint

Three pillars of healthy work habits

Focused meetings

Smart emailing

No bottlenecks

More innovation

Higher retention

Higher profits

Sufficient focus time

Creative routines

Strong networks

Responsive managers

Work-life balance

Sense of control

Outlook add-inPersonal dashboard

Weekly email digest

*Brought to you by Adobe Marketing Cloud

LinkedIn Sales Navigator

Dynamics 365for Sales

Office 365

Unify the customer

experience

Dynamics 365 for Sales

LinkedIn Sales Navigator

Office 365

Unify the customer

experience

Building a Customer 360°

Email

Conversations

Purchases

Forms, Registrations

Community Posts

Demographic Data

ContactCRM

Exchange

Marketing Lists

Web, Mobile Submissions

Social Media, Forums, …

Call Logs, Skype

PoS, LoB Apps

Most business integration challenges

today are met with a single solution

People

Transform business process

PowerApps

Connectors andGateways

Office 365Dynamics 365 Flow Power BI

Common DataService

Pro dev extensibility

Microsoft Flow and PowerApps helps non-developers

work smarter by automating workflows across services

Get notifications Copy files Collect data Automate approvals

Over 170 out of the box connectors with new connectors every week

Use Custom Connectors to connect to any custom REST endpoint

Connect to on-premises data using gateways

As an information worker, I want to…

WORK FROM ANYWHERE

TRUST THROUGH TRANSPARENCYEASILY SET UP MY DEVICE

Information worker

On-Premises

Infrastructure

High Control with

ConfigMgr and GPOs

Classic

Workplace

Business-owned

Devices

Characteristics of Traditional PC Management

Modern

Workplace

Cloud Services, not connected to

corporate network

Simpler IT Process

Business-owned & BYOD

Characteristics of

Hardware Vendor

Harvest Device IDs

Windows AutoPilot Deployment Service

Upload

Device IDs

Configure Profile

Employee unboxes device, self-deploys

Ship Deliver direct to Employee

Self

Deploy

IT Admin

Existing Devices

Device IDs

Co-Management Architecture With ConfigMgr and Intune

Windows 7/8.x

Windows 10AD Domain-joined &

AAD Joined

Mobile devices Intune

ConfigMgr console

Azure portal

ConfigMgrSite Servers

Office 365 Security

“Businesses and users are going to use technology only if they can trust it.”

- Satya NadellaSecurity in Office 365 White Paper - http://bit.ly/O365Trust

BYOD, ubiquitous connectivity, kiosks, external collaboration, hotspots, remote, digital growth, unmanaged, fluid, flexible, modern expectations, consumerization of IT

There’s a new culture of work; one that is

increasingly diverse, geographically distributed,

and mobile, with an increasingly complex threat

environment…

Wall Street Journal, JP Morgan, Lockheed, Bushehr nuclear reactor, RSA, Microsoft, Google, Apple, Facebook, Sony, Target, Nordstrom's, ICANN Home Depot

Organizations with enormous security budgets and elite security analysts are strugglingto address these modern threats.

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Calendars

User

mailboxes

Planner

task comments

Group

conversations

Group

mailboxes

MS Teams Voice,

Video, Meetings

IM

S4B Broadcast

Internal Networks

External Networks

Sites, Lists, Libraries

User OneDrives

Planner

attachments

Team Files

Group Notebook

Group Files

O365 Video Portal

Yammer Notes

and Files

Plans

Buckets

Tasks

Planner

… …

Team Chat

Team Channel

Team Planner

Bing

Xbox Live

OneDrive

Microsoft Digital

Crimes Unit

Microsoft Cyber Defense

Operations Center

Azure

Microsoft

Accounts

Skype Enterprise Mobility

+ Security

Azure Active Directory

IF

Privileged user?

Credentials found in public?

Accessing sensitive app?

Unmanaged device?

Malware detected?

IP detected in Botnet?

Impossible travel?

Anonymous client?

High

Medium

Low

User risk

10TBper day

THEN

Require MFA

Allow access

Deny access

Force password reset******

Limit access

High

Medium

Low

Session risk

Azure

BingOneDrive

Microsoft

Cyber Defense

Operations Center

Microsoft

Cybercrime Center

Xbox Live

Microsoft

Accounts

Skype

Microsoft 365 powered device

The best way to experience Microsoft 365

Intelligent security, built-in

Easy to deployand manage

Microsoft 365 powered device

Always up to date

Proactive insights

Mobile devices and PCs

Intune Mobile Device Management

IT

Intune in Azure Portal

Intune Mobile App Management

IT

Intune in Azure Portal

Mobile devices

Intune MAM apps

Demo

Intelligent security, built-in

Easy to deployand manage

Microsoft 365 powered device

Always up to date

Proactive insights

AutoPilot driven self-service deployment &

management – lowers IT costs

Transition to modern cloud-based

management with flexibility

Modernize IT – leverage full power of the

cloud

The best way to experience Microsoft 365

Modern IT yields

Lowest TCO

Users Apps

Microsoft Intune Learn more at microsoft.com/intune

Self-service deploymentMake any new PC enterprise-ready via

a simple self-service experience.

Automatically configure devices when yourusers login with their company credentials.

Use cloud intelligence

to upgrade Windows 10

and Office 365 ProPlus

with confidence.

Simplified management & securityEmbrace cloud-based management and transition at

your pace while staying in control.

Always up to dateDeliver the latest features and

security.

Control what

updates are

deployed, to

whom and

when.

Proactive insightsGet ongoing proactive insights to

diagnose and fix issues before they

happen.

Cloud updates mean youdon’t need to have on-premise update servers.Microsoft 365

EMS

Windows 10

Contoso Sign in

Corp. Username

Password

Certificate

Agentless Unified identity,

device and O365

ProPlus mgmt.

Integrateddata protection

Enterprise Mobility + Security Learn more at microsoft.com/ems

Sign in with contoso.microsoft.com

email@contoso.com

Next

Office 365ProPlus MGMT

Classic Hybrid Modern Future

Applications

Storage

Settings

Security

Access

Printing

Network Access LAN, VPN

Client/Server, Win32

Local (fileshare,

homedrive)

Kerberos | NAP | Direct

Access/VPN

Roaming Profiles

Perimeter, GPO

Print Server

Workplace

LAN, VPN

Client/Server, Win32,

Web, SaaS

Local+Online (fileshare,

OneDrive)

Kerberos | NAP | Direct

Access/VPN

Roaming Profiles, UE-V

Perimeter, GPO

Print Server + Follow-me

printing

WAN, VPN

(Virtual) Win32, SaaS,

Web

Online (OneDrive,

SharePoint)

Conditional Access |

Triggered VPN

Local Profiles, Enterprise

State Roaming

Identity, MDM

Follow-me + Internet

Printing

WAN

Universal/Store, SaaS,

Web

Conditional Access

Local Profiles, Enterprise

State Roaming

Identity, MDM

Enterprise Cloud Printing

Online (OneDrive,

SharePoint)

Authentication Active Directory (AD) AD first, AAD Azure AD first, AD Azure AD only

Modern Management

On-premises

Traditional Management

Conditional Access

PatchingSoftware

DistributionAD + ConfigrMgr

Cloud

EMS (Intune & Azure AD)

Legacy IT

Multiple Devices

User and Business Owned

Cloud Managed & SaaS Apps

Automated

Proactive

Self-Service

Modern IT

Single Device

Business Owned

Corporate Network & Legacy Apps

Manual

Reactive

High-touch

Hardware Vendor

Windows AutoPilot Service

Upload

Device IDs

Configure AutoPilot Profile

Employee unboxes device, self-deploys

Ship Deliver direct to Employee

Self

Deploy

IT Admin

Device IDs

Demo

Microsoft Cloud

3rd Party SaaS Apps

On Premises Apps

Microsoft Azure

Prevent data leak

Disable print

Restrict download

Enforce MFA

Block sign-in

Allow sign-in

Access Control

Session Restrictions

OS Platform

Is Compliant / Domain joined

Is lost or stolen

Device Risk

Device

User identity

Group membership

Session RiskUser

Mobile or Cloud app

Per app policyApp

Location

IP range

Country / Region

ApplicationsPolicy Controls

Conditional Access

Policy Conditions

WindowsDefender

Azure AD

Identity

Protection

Service

Terms of Use

Partners

Configure, enforce, audit compliance

Create a Terms of Use

Enforce at Sign-In

Review audit reports

Users consent

NEW

Demo

Setting up your device for work

Leave everything to us. (Don’t turn off this device.)

Installing applications (1 of 3)

Installing Expenses

Installing applications (2 of 3)

Installing Office 2016

Installing applications (3 of 3)

Installing Dynamics 365

Adding network connections (1 of 3)

Adding Contoso WiFi network

Adding network connections (2 of 3)

Configuring VPN for remote access

Adding network connections (3 of 3)

Adding Contoso network connections

Applying security policies (1 of 3)

Encrypting hard drive to keep your data safe

Applying security policies (2 of 3)

Installing security certificates

Applying security policies (3 of 3)

Configuring Windows DefenderSecurity setup complete

Network setup complete

Application installation complete

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Collaboration Fuels Innovation

Launch new products,

services faster

Become

more agile

Optimize business

processes

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Microsoft 365: Universal Toolkit for Teamwork

Hub for TeamworkCo-AuthorConnect Across

the OrganizationIntranets &

Content Management

Email & Calendar

TeamsOffice AppsYammerSharePointOutlook

Office 365 GroupsSingle team membership

across apps and services

Microsoft GraphSuite-wide intelligence

connecting people and content

Security and ComplianceCentralized policy management

Office 365 Groups

Outer Loop Inner Loop FilesSites

Content

SharePoint

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300k

90%

65%85%

300% 7x

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with intelligent content management and intranets

|

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on all your files

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30M

15GB 12.5EB

25TB

30,000,000,000,000

Co-author together in real time in Office applications

Store, sync & share files inside or outside your org

Find, follow & discover content from anywhere on any device

Manage document revisions with integrated feed & version history

Receive comments & changes while on the go with notifications

Create, share, find content with Office & OneDrive

“ Whether it is co-editing documents on the fly with team

members in different countries or reviewing PowerPoint

decks on a tablet in a taxi before a meeting, using Office

365 helps dispersed teams provide responsive service to

our customers. ”

Modern content, sharing & discovery with SharePoint

Access sites & content anywhere with your Intranet in your pocket

Manage & collaborate on content with your team

Navigate your intranet with intelligent recommendations

Create beautiful team sites & publishing sites quickly

Automate business processes with Microsoft Flow & PowerApps

“ SharePoint Online encourages employees to be more

efficient in their daily work. They can access the

documents they are working on anytime and anywhere

from smartphones, tablets, and when they are out of the

office traveling. This is our vision for the future.”

SharePoint is the content service for Office 365

SharePoint sites: building blocks for your intranet

SharePoint sites

Communication sitesTeam sites

Department

Team

Project

Extranet (Partner, Customer)

Committee (Planning, Executive)

Initiative, campaign or event

Share work with organization

Community of practice or interest

Training and policies

Updates and reports

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Demo

Brings together related team sites and communication sites

Roll up news and site activity

Search across related sites

Cross-site navigation

Consistent look-and-feel across sites

Admins create, users adopt and use

Hub sites

How will SharePointhelp you integrate your brand?

Theming(color & font)

Navigation

Page designs(content structure)

Logos

Site designs & extensibility

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Integrated WorkflowCreate workflows that prompt for information

Create document approval workflows

Integrated into SharePoint lists and libraries

Uses the Flow launch panel and prompts for approver and message

Custom Forms with PowerApps

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Demo

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Microsoft 365: Universal Toolkit for Teamwork

Hub for TeamworkCo-AuthorConnect Across

the OrganizationIntranets &

Content Management

Email & Calendar

TeamsOffice AppsYammerSharePointOutlook

Office 365 GroupsSingle team membership

across apps and services

Microsoft GraphSuite-wide intelligence

connecting people and content

Security and ComplianceCentralized policy management

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Calendars

User

mailboxes

Planner

task comments

Group

conversations

Group

mailboxes

MS Teams Voice,

Video, Meetings

IM

S4B Broadcast

Internal Networks

External Networks

Sites, Lists, Libraries

User OneDrives

Planner

attachments

Team Files

Group Notebook

Group Files

O365 Video Portal

Yammer Notes

and Files

Plans

Buckets

Tasks

Planner

… …

Team Chat

Team Channel

Team Planner

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Planner “Outlook”

“Team” “Team”

Yammer

“Connected”

Group

X

X

X X

X

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Teams developer opportunity

Extensible platform: build apps with a rich set of capabilities to enable higher-performing teams

Join the Office Developer Program

Reach your users in their chats, channels, notifications, and personal workspace

Tabs

Surface rich content

within Teams

Bots

Help users get tasks

done in conversations

Connectors

Post rich

updates to

channels

Actionable

Messages

Add rich

interaction to your

connector cards

Activity Feed

Engage users

via feed

notifications

Compose Extensions

Allow users to query

and share rich cards

in conversations

Office store

Drive engagement

by submitting

your app to the

Office Store

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Customer Support

• Enable continuous knowledge sharing

between shifts

• Provide visibility into customer escalations

• Search for solutions across conversations

• Speed up issue resolution with various

subject matter experts

Engineering

• Enable continuous discussion across a

distributed team

• Discuss ideas and requirements, gather

inputs in the open

• Store standard documentation and files

• Integrate with developer tools like Jira

Finance

• Prepare earnings release with cross-

functional stakeholders

• Streamline data consolidation and analysis

• Store budgeting documentation and files

• Share economic trends and news

Human Resources

• Drive alignment on job descriptions and

streamline interview processes

• Plan and prepare new employee onboarding

• Engage distributed employees in training

• Share department resources and

documentation

Marketing

• Coordinate campaigns and event tasks

• Share the latest content drafts for feedback

• Get automated reports from analytics tools

• Prepare marketing launch across multiple

stakeholders

Sales

• Get quick answers from PMs and Sales Ops

• Share key customer wins

• Get lead notifications and deal mentions

• Share latest company, product and

competitor news

Operations & Project Management

• Streamline project communication and tools

• Provide status updates, get feedback, coordinate tasks

• Share files and collaborate on deliverables

• Get new project members up to speed quickly

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Chat

service

Microsoft

Teams

O365 Information Protection

tools

eDiscovery

Legal Hold

Compliance content search

Archive

Retention

Audit Logs

Email

1:1 chats

Group chats

Channel messages

SharePoint Files

OneNote

OneDrive for Business

O365

substrate

How Team Enables Information Protection

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TODO: Consistent content;

Take out RecordingTake out call controls

Add 3d avatars

Marketing review | Microsoft Teams

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No user on state –just consumption

Marketing review | Microsoft Teams

ALL RIGHTS RESERVED © 2017Meetings View Meeting Details Channel Meeting

Mobile Meetings – iOS and Android

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Mobile Meetings – iOS and Android

Immersive video

Content view

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Audio (PSTN) Conferencing (Preview)

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No user on state –just consumption

+1 (425) 670 0594

+1 (425) 670 0594

Marketing review | Microsoft Teams

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VirginiaBay

Dublin

2

Hong Kong

Singapore

Amsterdam

AMERICAS EMEA APAC Next-gen Azure

multiple datacenters continents

optimized for delivery

Highly scalable 10s of

millions

Highly resilient

Managed

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…and by world-wide O365 Relays

ingress to the closest

Backhaul traffic

Azure network

16 countries, 28 cities

100s of Relays

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Audio Conferencing

(GA)

Anonymous Join,

Lobby

Mute Other Participants

Recording and

Playback

Mac Outlook

Scheduling

Large Meetings

(~250 users)

Broadcast Meetings

Give-Take control of

Sharing

PowerPoint Sharing

White board

Edge without plug-in

Chrome without

plug-in (web-rtc)

Skype Room

Systems

Surface Hub

Conference Phones

VTC Interop

Services

Call Quality User

Analytics

User level policy

eDiscovery

Collaborative

Meetings IT ProEnterprise Grade

Teams Meetings – Going forward

Platform & Devices

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Meeting Recording

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Meeting Playback

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Skype Room Systems

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Call Quality Diagnostics Portal

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Anyone with an Azure Active Directory (AAD) account can be added

as a guest in Teams.

Guests

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Capabilities Teams User Guest User

Create channels X X

Participate in a private chat X X

Participate in a channel conversation X X

Post, delete, and edit messages X X

Share a channel file X X

Share a chat file X

Add apps (tabs, bots, connectors) X

Create tenant-wide and teams/channels guest access policies X

Invite a user outside the Office 365 tenant's domain X

Create team X

Discover and join public teams X

View org chart X

Note: Office 365 admins control the features available to guests.

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In the Office 365 Admin Center, Settings > Services & add-ins, choose Microsoft Teams.

Select the user/license type you want to configure toGuest

Make sure Turn Microsoft Teams on or off for all users of this type is set to On

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Preview Mid 2018 | Release Late 2018

Office 2019 Server

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Pilot Teams for IM, Meetings and Voice

Develop cloud adoption plan based on October NDA Roadmap

Optimize your current Skype for Business environment for Teams

Pilot Teams alongside Skype for Business

Enable Teams side-by-side with Skype for Business

Drive value through cloud adoption

Develop migration plan based on current implementation and contracts

Pilot Teams with Side by Side experience for users

Consider Skype for Business Server 2019

Drive new value through cloud adoption

Current

Deployment TypeSteps to take

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Hybrid will ensure interoperability between Skype for Business Online and Teams with migration paths

to move to Teams.

With hybrid, Server 2019 connects to the online portal to provide consistency in administration tools,

for call analytics and meeting management.

Investments customers have made in Skype for Business voice services are durable as they make

the transition to Teams.

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Resources to Learn Morehttps://aka.ms/SuccessWithTeams

Your hub for all things Microsoft Teams including vision,

practical onboarding guidance, success stories, and support.

https://FastTrack.microsoft.com

Assistance for customers to realize their vision with

Microsoft cloud services

Resources Link

Teams Roadmap https://aka.ms/OfficeRoadmap

Product Help https://aka.ms/TeamsSupport

https://aka.ms/TeamsKnownIssues

Product Ideas? https://teams.uservoice.com

Team Dev Hub https://TeamsDeveloper

Community https://aka.ms/msteamscommunity

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Demo

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Lunch

Digital Transformation Customer Outcomes

Microsoft is focused on empowering every individual and every organization to achieve more through Digital Transformation.

Building better, stronger

engagements by

harnessing data

representing a complete

view of your customer,

then drawing actionable

intelligence, predictive

insights that can deliver

personalization at scale.

Engage your

customers

Reinventing products,

services and business

models using digital

content to capitalize on

emerging revenue

opportunities.

Transform

your products

Optimizing operations to

reshape customer

relationships and service

models by gathering data

across a wide, dispersed

set of endpoints, and

drawing insights through

advanced analytics that

can be used to introduce

improvements on a

continuous, real time basis.

Optimize your

operations

Empowering employees

with tools that fuel

collaboration and

productivity, while

mitigating the risks that

come with providing

freedom and space to

employees.

Empower your

employees

Productive AdaptableIntelligentPurpose-built

Common application platform: PowerApps, Microsoft Flow, Common Data Service

Microsoft AppSource

Microsoft Dynamics 365

Dynamics 365 for Sales

LinkedIn Sales Navigator

Office 365

Unify the customer

experience

Relationship

Selling

Turn relationships into revenue

PersonalEngagement

CustomerManagement

Actionable Insight

Sales Performance

Seller

Customer

Manager

Microsoft custom research on digital transformation of sales, 2016

Microsoft custom research on digital transformation of sales, 2016

Sales Navigator embedded

• Enhanced Dynamics 365 widgets

• Embedded contextual widgets in Dynamics 365

Social selling with context from CRM

• Sync CRM data as leads in Sales Navigator with Admin Sync functionality

• Receive Insights in Sales Navigator based on CRM leads

Integrated Engagement

• Linkedin activities in Dynamics 365 to provide holistic engagement history

• Content engagement with Pointdriveenabled with Sales Navigator

Dynamics 365 for Customer Service

?

Customer

Agent

Earn customers for life

Microsoft Dynamics 365 for Project Service Automation

$ €

Profit for your projects

Demo

Transform business process

PowerApps

Microsoft Flow

1 Million+ monthly active users

213k+ organizations using PowerApps and Flow

PowerApps

Connectors andGateways

Office 365Dynamics 365 Flow Power BI

Common DataService

Pro dev extensibility

Over 170 out of the box connectors with new connectors every week

Use Custom Connectors to connect to any custom REST endpoint

Connect to on-premises data using gateways

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PowerApps

Enterprise

Future of Forms

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New Features - PowerApps

• App Usage Report: app authors can monitor usage of their apps across their organization

• Export and import apps across environments with packaging

• New Power BI control to surface rich analytics within apps

• Point and click rule builder: easily express conditional logic in apps for formatting and actions

• Guided Configuration: wizard-like experience for setting up forms, galleries, data tables, and other

complex controls in context

• Integrations between PowerApps, Microsoft Flow, Office 365 and Dynamics 365 make it easy for any

business to extend and automate business processes

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Coming Soon - PowerApps

• Custom SharePoint forms with PowerApps

• New features coming later such as…

• Upload attachments into a list within PowerApps

• Use multi-select items from a list within forms customized with PowerApps

Coming Soon:

• Embedding PowerApps in SharePoint as web parts (PowerApps web part)

• Embedding PowerApps in Power BI reports

• Server-side business logic enabling richer data bound apps to be built

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Pros

• Allows custom forms to work with SharePoint

• Could apply business rules

• Formatting and field validation

• Simple forms, reasonable alternative to custom dev

Cons

• Required a particular set of skills… not easy

• Not mobile friendly or easy to maintain

• Dated look and feel

• It’s going away… eventually

InfoPath PowerApps

Pros

• Part of the cloud deployment approach –constant updates

• Part of a family of tools (Flow and PowerBI) that add automation and visualization

• 100+ connectors

• Modern look and feel and very mobile friendly

• Design and usage intended for end users

• Ease of use and familiarity with other Office tools

Cons

• You haven’t built one yet

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Microsoft Flow Future of workflow!

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New Features of Microsoft Flow

• Deeper SharePoint/OneDrive integration like:

• Read/Set document library properties

• Set Person, Choice, and Lookup fields

• Flow panel for collecting inputs

• New Connectors and Actions being released often

• 'All must approve': require more than one person to approve a request

• Audit Logging: all Flow management events are logged in the Office 365 Security and Compliance center

• Usage Analytics: Every Flow has embedded Power BI dashboards

• SQL Triggers: run flows as new rows are added/updated in a SQL table

• On-premises Custom Connectors: use the on-premises Data Gateway to connect to internal endpoints

Ready to accelerate your Modern Workplace?

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Roadmap

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Find your challenges within collaboration

“I’m worried about security when

sharing information outside my

organization with partners and vendors.”

“I have to host several meetings

and recap conversations

because teams are located in

different places.”

“I want to tap the collective

knowledge and data within my

organization more often.”

“It takes me significant time to find

the right resource and expert.”

“Jumping in and out of applications and

ensuring people are working with the most

up-to-date version is an inefficient use of

time and a drain on productivity.”

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Current State > Future State• Work with the business to match business value with technology.

• Workshops to inform, mock-ups, user personas.

• Understand ROI

Establish a team• Planning is not a one person job. There’s no I in team!

Work towards specific goals• Reducing cost, mitigating risk and securing content

• Improving processes and enhancing productivity

• Organizational Change Management and timeline

Keys to a successful Project

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Next steps - survey

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https://cncy.co/2y0t93eCaptured using Microsoft Forms

• xxxxSurvey

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Thank you!