Post on 29-Mar-2015
Company Confidential
OASIS Feedback Process(Using OASIS to Drive Improvement)
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Types of Feedback
•The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process
•On the following flow chart these three feedback loops are shown
– Feedback Loop A – Customer to Supplier *
– Feedback Loop B – Customer to CB
– Feedback Loop C – CB to Customer
• Feedback Loop A is not facilitated by the OASIS Feedback Process. This is typically an organization’s corrective action process.
•OASIS also allows for direct feedback to CB or AB
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Feedback Process
Supplier CustomerCertification
Body
Products/product qualityaudit
Auditfindings
PAH/POA holder
Feedback B
Feedback C
Feedback B:Information on product quality problems to CB:-When related to possible QM system causes-to focus CB audit activities on potentialweak spots
Feedback C:Information on findings to the customer found by the CB during the audit:-to determine possible impact on product quality- to determine additional audits (surveillance) or other actions to the supplier
Feedback AFeedback A:Information on product quality non-conformance to supplier:- to perform root cause analysis- to take corrective/preventive action, also on Quality system level
How OASIS Facilitates Feedback
• The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process
• On the following flow chart these three feedback loops are shown
– Feedback Loop A – Customer to Supplier *
– Feedback Loop B – Customer to CB
– Feedback Loop C – CB to Customer
* Feedback Loop A is not part of the OASIS Feedback Process
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Logging On To OASIS
Enter User ID and Password
If not registered click
on the link
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Feedback Loop B
Select “Certified Suppliers” link
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Selecting a Certified Organization
Enter Supplier Name or Other Search Criteria
Press Search
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Certificate Data Screen
Scroll down to bottom of screen
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Certificate Data Screen
Select “Contact issuing CRB” tab
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Feedback Entry
Select Reason from drop down menu
Select if a response is required or not
Check if the certified supplier should receive a
copy of the feedback
Enter Subject and type in Feedback.
Files may be added for clarity
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When input is complete select the “Create
Feedback Request” button
Complete the Process
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Manage feedback requests
Click on Feedback for Certification Bodies
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Review feedback responses
Select category
Click on request to see status and history
Note: Status of request can be changed form Open to Closed
by originator or by CB
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Reviewing Response and Status
Select Responses to Review Feedback Response
Select Change Request Status to close Feedback Request
Select Add Response to Request additional Feedback
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How OASIS Facilitates Feedback
• The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process
• On the following flow chart these three feedback loops are shown
– Feedback Loop A – Customer to Supplier *
– Feedback Loop B – Customer to CB
– Feedback Loop C – CB to Customer
* Feedback Loop A is not part of the OASIS Feedback Process
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Feedback Loop C
Select Manage Watch List
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Select Suppliers
Select Suppliers
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Watch List Notification Rules
Select Manage Email Notification
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Feedback Loop C
Setup email criteria for notifications for
Watch List
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Direct Feedback to CB OR AB
Click on Feedback for Certification &
Accreditation Bodies
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Direct Feedback to CB OR AB
Create New Feedback Ticket for Certification or Accreditation Body
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Feedback Process Summary
Provides:
•Direct link to CB when AQMS issues or concerns at a certified organization are identified by OASIS users (Feedback Loop B).
•All feedback entries are used by SMS in support of oversight and improvement initiatives.
•Allows OASIS users to assist CBs in focusing audit activities on issues or concerns.
•Automated monitoring of certified organizations status through watch lists (Feedback Loop C)
Through the use of the feedback process organizations can engage to ICOP process to both improve the process (feedback loop B) and keep informed as to changes in certified organizations status (feedback loop C)
•Direct feedback link to Accreditation or Certification Bodies should questions arise that need direct answers from AB or CBs