Post on 23-Dec-2015
CollegeVIKING
SET SAIL FOR YOUR C AR EER
Questionnaire Management
Corporate Operation Manager’s
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Learning objecti ves
At the end of this online course, you will
1. Be familiar with how guest information can be
captured annonymously to not offend our guests.
2. Creating Dynamic questionnaires for Shore
excursions per itinerary.
3. Processing completed questionnaires and collating
into a useable report for analitical purposes.
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Login to the MXP application
Locate the MXP application shortcut and double click to launch it.
The MXP application login screen will appear. Enter your user name and password in the fields. Press the Logon button to proceed.
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Login to the MXP Guests Surveys
Navigate to the MXP login screen, then to Guests
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Login to the MXP Guests Surveys
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Creating a Survey: Cruise End
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Creating a Survey: Cruise End
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Creating a Survey: Cruise End
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Creating a Survey: Cruise End
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Creating a Survey: Cruise End
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Creating a Dynamic Survey for Shorex
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Creating a Dynamic Survey for Shorex
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Processing Completed Questionnaires
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Processing Completed Questionnaires
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Processing Questionnaires: Scanner settings
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Processing Questionnaires; Scanner settings
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Processing Questionnaires: Scanner settings
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Processing Questionnaires: Scanner settings
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Processing Questionnaires: Scanner settings
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Processing Questionnaires: Scanner settings
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Processing Completed Questionnaires
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Processing Completed Questionnaires
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Processing Completed Questionnaires
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Adding Written Comments
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Creating a Report from the Processed data
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Creating a Report from the Processed data
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CHAPTERS
Chapter 1 Login to the MXP Guest Surveys
Chapter 2 Creating a Survey for Cruise End
Chapter 3 Creating a Dynamic Survey for Shorex
Chapter 4 Processing completed Questionnaires
Chapter 5 Creating a report from the processed data
Chapter 6 Quiz
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Quiz 1
If a cruise end questionnaire gets handed in from a guest and it has no barcode
printed on it, can it be processed electronically?
A. Yes
B. No
Correct answer: B
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Quiz 2
If the guest wants to remain annonymous and doesn‘t complete their name, will the
ship still know which cabin they were in?
True
False
Correct answer: True, guest information contained in the barcode.
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Quiz 3
If a tour is cancelled and not run can the ship remove the tour for the shorex
questionnaire?
Yes
No
Correct answer: Yes, the ship can create a Dynamic questionnaire removing the
tour that wasn‘t featured.
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Quiz 4
If the ship doesn‘t process their questionnaires will the office know from MXP?
Yes
No
Correct answer: Yes, the cruise which isn‘t processed turns red.
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Quiz 5
If a guest loses their Cruise end questionnaire and reception print a new one will
this alter the results when processed?
Yes
No
Correct answer: No, as it is calculated against guests onboard and not how many
are printed.
Any question?
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Thank you for your participation in this course