Post on 13-Jan-2015
description
Sales Cloud for Beginners
Introduction to the World’s #1 Sales App
Todd Enders, salesforce.com
Kaisa Freeman, Rio Tinto
Bobby Lancaster, salesforce.com
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Todd Enders
Director, Product Marketing
@toddenders
Product Innovation
Market Leader
Market Leadership
Magic Quadrant Leader Groundswell Award
Technology of the Year
Innovative Company
Customer Success
Tina Koppe, Sales Analyst
The Sales Cloud is the World’s #1 Sales App
94% Would Recommend
Customers Succeed Across Every Major Metric
Source: Salesforce.com Customer Relationship Survey conducted April 2011, by an
independent third-party, MarketTools Inc., on 4,500+ customers randomly selected.
Response sizes per question vary.
Average Percentage Improvements Reported by Customers
Delight Your Employees and Customers in a Whole New Way
Employee Social Network
Customer Social Network
Social Profile Market Collaborate
Work
Extend Sell
Service
Sales Cloud: Sales for the Social Enterprise
Sell
May I
suggest…
May I
suggest
…
I was hoping
to find…
May I
suggest
…
Reps Are Being Left Out of Today’s Buying Process
Customers Sales Rep
They’re Wasting Time Looking for Information
Sales Cloud: Connect With Everything You Need to Win
Customer
Social Network
Employee Social
Network
Sales Cloud: All Your Sales Need at Your Fingertips
Automate your
Processes
Make Smart
Decisions
Collaborate
with Partners
Sell from
Anywhere Connect
to Win
Gather
Social Intelligence
Find New
Customers
Sell
Find New Customers Faster
Listen for Social Leads Identify Key Decision Makers
Identify new market needs
Listen and respond to customers
Get an edge on your competition
Get to decision makers faster
Plan accounts territories
Work with clean, accurate data
Gather Intelligence From Across the Social Web
Know What Matters
to Your Customers
Connect Reps with the Insight & Expertise to Win
Product
Expert
Executive
Sales Ops
Forecasts
Competitive
Expert
Contracts
Price List
Pitch Deck
Legal
Leads
Promotions
Customers
Connect People, Data, and Process
Connect With Customers in Private Deal Rooms
Your Customer Your Deal Team
Make Smarter Decisions as a Team
Measure What Matters
Share & Collaborate on Metrics
Anyone Can Get Insights Fast
Mobile apps keep you productive on the road
Native Sales Cloud app for iOS, Blackerry
Native Chatter app for iOS, BlackBerrry, Android
touch.salesforce.com HTML5 app for any device
Sell from Anywhere with Mobile
Integrate Open to Any System
Tailor The Sales Cloud to Fit Your Business
Customize Your Business Process
21 million+
Customizations 50% of Transactions
through API
Extend #1 Cloud Marketplace
1,400+
Applications
Winter ‘12
Calculated Columns
Multiple File Upload
Drag and Drop File Upload
Campaign Cross-filters
Chatter Answers in Portals
Collaborative Forecasts GA
Forecast Drilldown
Chatter Mobile Updates
Forecast Quotas
Automated Match and Fill
Forecast Quota Attainment
Joined Reports Charting
Shared Tasks
Premium D & B Data
Advanced Industry Search
Partner Portal Assets
Touch Beta for iPad
Visual Workflow Subflows
Expanded Stare and Compare
And many more...
Social Accounts
Social Leads
D&B Account Data
Salesforce for Android
Touch (Pilot)
Shared Activities (Pilot)
Smart Search
YouTube & Klout
Radian6 Social Hub
File recommender
Filtered Dashboards
Personal Reports
Selective Outlook Sync
Analytics for iPad
Enterprise Analytics
Data Bucketing
Joined Reports
Cross Filters
Expanded Report Filters
And many more...
Spring ‘12
Summer ‘12
Over 50 New Features in the Sales Cloud
Chatter Feed Search
Collaborative Forecasts
Customer Groups
File Deliveries
File Recommendations
Expanded Account Details
Salesforce for Outlook Bulk Edit
Salesforce for Outlook 64-bit
Chatter for Outlook
Mobile Dashboards (iPad)
Social Contacts
New Reports Tab
User Based Report Types
Report Type Quick Find
Reports & Dashboards
Quick Find Dynamic Dashboard Filters
Recent Reports
Any many more...
FROM EXCEL TO EDUFORCE SALESFORCE FOR EDUCATION PARTNERSHIPS, TALENT ATTRACTION AND BRAND CAMPAIGN MANAGEMENT
Kaisa Freeman,
Group Education
Partnerships
Cloudforce 2012
Who are we?
My role: Education partnerships
Salesforce customer since late 2011 with 30 licenses
Rio Tinto is a world leader in finding, mining and processing the Earth’s mineral resources
Five principal product groups - Aluminium, Copper, Diamonds & Minerals, Energy and Iron Ore - plus two support groups: Technology & Innovation and Exploration
Rio Tinto will exclusively provide the metal to produce the 4,700 gold, silver and bronze medals at the London 2012 Olympic and Paralympic Games
Eduforce*
*Salesforce For Education Partnerships, Talent Attraction And Brand Campaign Management
Goals • One platform to manage and measure partnerships with
educational institutions
• Attract key talent
• Execute global brand management campaigns
Options • Align with global SAP system
• Rollout Microsoft Dynamics CRM
• Rollout the Sales Cloud
Decision
Eduforce*
*Salesforce For Education Partnerships, Talent Attraction And Brand Campaign Management
What Worked
• Project management fast track design and delivery
• Internal Chatter adoption
• Private Chatter groups created for partners
• Database build in progress
• Most active users in the UK and US
• Aligned our vision with business strategy
• Established KPIs
What’s Next
•Outlook integration •Rollout Chatter to wider group in Q3/4 2012 •Integration of graduate sourcing and campaign management processes •Boost login rates •Improve executive sponsorship
Bobby Lancaster
Sales Engineer
Sales Cloud
Demo
Thank You!
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