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Corporate Agility:Doing Business Anytime, Anywhere
Citrix Online WebinarMay 12, 2009
Charlie Grantham, PhD.James Ware, PhD.Executive ProducersWork Design Collaborative
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It’s Clearly Not Business as Usual
An Assertion:The economy is in the early stages of a fundamental transformation in the way work is organized, managed, and performed.
Our Perspective:Embracing “work anywhere” approaches can reduce operating costs by as much as 40% while substantially improving productivity, worker satisfaction and retention, and organizational agility.
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Today’s Agenda
Goal:
• A conversation about how to adapt to the new world of work.
Some Topics for Discussion:
• The rules of work have changed
• Why is “agility” so important to business success?
• What is the value of hitting the “reset” button?
• What do you need to do?
Agenda• importance of mobile work• rapid growth – drivers of change• challenges• implications
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The Way It Used to Be
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Technology Changed Things . . . or Did It?
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Work Evolves
• What “work” is changes: from agriculture to manufacturing to information
• How “work” gets done changes: from shovels to machines to computers
• Where “work” gets done changes: from open land to cities and villages to anywhere and everywhere
• What workers do changes: from brute force to brain force
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An Important Perspective
The way we work is changing, which will be followed shortly by where we work – or you disappear . . .
Work Place
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What’s Really Going On?
Most of the institutions and business operations that supported industrial work styles are crumbling—rapidly!
X X X
X X X
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Today Technology Actually Is Changing WorkBut Agility isn’t a Natural State for Most Organizations
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Two-Thirds of Knowledge Work Today Is Done Outside Corporate Facilities
CorporateFacilities
30%
At Home35%
In Between35%
“1st place” “2nd place”“3rd place”
Opportunity in next five years:
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The “New Rules”
• The social institutions that supported industrial development are dysfunctional and crumbling
• The “new” imperative is to move fixed costs to variable (i.e., real estate, human resources, and technology)
• Economies of scale don’t necessarily work anymore
• “Bigger, faster, more” are watch-words of a bygone era
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You Need a New Operational StrategyAnd New Ways of Thinking
• We are not in a normal “business cycle”
• Someone has hit the “re-set button” on the entire wealth-creation machine.
• The creation of wealth now depends on the creation of knowledge and its application to sustainability—both environmental and social.
• We must invest in the physical, technological, and social networks that support this post-industrial economic engine
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Accessibility and InteractionThree Ways to Achieve Economic Well-Being*
ProximityProximity
TransportationTransportation Telecommunications
* Source: Michael Shear of Pockets: Distributed Workplace Alternative, Inc.
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Connectivity
• Reduces the cost of transactions
• Enhances “collaboration”– social networking tools– distance learning– remote access
• Increases “density” of social networks– more choices– higher probability of success
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Corporate AgilityThe Essential Ingredient for Survival
• Move from fixed costs to variable costs– facilities and real estate– technology– human resources– business processes (outsourcing)
• Create distributed workplaces and mobile work programs– aggressive use of IT, and– strategic use of real estate
• Substitute connectivity for proximity and transportation
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Flexible Workers “Can’t Live Without” Remote Access*
Never Use/Don’t Like Can’t Live Without ItNice to Have
-80% -60% -40% -20% 0% 20% 40% 60% 80% 100%
Percent Reporting
Remote access to files
Web Conferencing
Shared document repositories
Instant Messaging
Threaded discussions/forums
Web-based project mgt software
Blogs
Online Custom Wiki’s
Podcasts
* Source: Survey sponsored by Citrix Online and conducted by Work Design Collaborative, 2008.
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SCAN Health PlanEmbracing the Future of Work
• Charter to re-align the real estate portfolio to reduce cost and handle growth
• Moved several hundred employees to a work-anywhere environment
• Corporate headquarters went from 185 sf/person to 155 sf/person in 2008 (goal is 112)
• Expecting to achieve an ROIover 40%
Case ExampleCase Example
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The Results
• Provisioning cost
• Provisioning time
• Space requirements
• Return on investment
• Employee productivity
• Employee engagement
38%
12 weeks to 3 days
22%
40%+
18%
No change
SCAN HealthSCAN Health
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A New Kind of Workplace is EmergingWe call it a “Business Community Center™”
• A shared facility and service operation– located in suburban and exurban areas to
reduce commuting– available to members on an as-needed or
“drop-in” basis
• Fosters economic development; supports local businesses
• Very different from traditional executive suites– significantly lower price– located near residential areas, not
downtown or industrial parks– focused on the member experience– networked to other BCC’s
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What Could “Work Anywhere” Do for the Economy?Reducing Commuting by 20% Could:
• Improve economic efficiency*– drop $260 billion to corporate bottom lines– save the federal government $14 billion– save consumers an additional $228 billion
• Help the environment– reduce driving by 24.4 million miles a year– take 12,963 tons of CO2 out of the
atmosphere every year– save 1.2 million gallons of gasoline a week
• Revitalize local communities– every 10% reduction in commuting generates
a 10% increase in civic participation– local spending will increase by 25% - 40%– local tax revenues and philanthropic
contributions will also increase
.
* Source: Kate Lister, author, Undress4Success
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What Does This Mean for You?
• To survive, you must reinvent the way work gets done
• Web-based technologies are the tools that enable reinvention
• Mobility isn’t the only answer, but it’s a very big part of the solution
• Working Anywhere is a win-win-win-win-win– reduces costs today without impairing capability
tomorrow– improves talent attraction and retention,
productivity, engagement, and agility– slows global climate change– reduces traffic congestion– strengthens local communities
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For Further Information
Dr. Charles GranthamPrescott, Arizona+1 928 771 9138 office+1 928 771 9138 fax+1 928 533 9149 mobilecharlie@thefutureofwork.net
Dr. James WareBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.net
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Book: Corporate Agility http://www.corporateagilitybook.com
American Management Association ISBN: 0814409113