CitiTech Systems

Managing for ResultsManaging for ResultsManaging for ResultsManaging for ResultsJustifying Maintenance Budgets

and

Getting Projects Funded

Presented by: Brian McKiernan, President CitiTech Systems, Inc.

CitiTech Systems

The ChallengeThe ChallengeThe ChallengeThe Challenge

• Budgets are tight. – Programs, projects, service cut– Rhode Island closes 14 days

• Costs are increasing.– People, equipment, material, contractor– Increased demand for services

• Quality of Service suffers.– Work demand exceeds funding

CitiTech Systems

A Proven SolutionA Proven SolutionA Proven SolutionA Proven Solution

• Focus on Service!– Quality service sets priorities.

• Control costs– Manage resource costs– Integrate systems

• Improve efficiency & effectiveness– Be pro-active. Spot trends, problems

• Prove It!– Work Plans & Budgets– Customer surveys

CitiTech Systems

CitiTech Systems

A Roadmap to SuccessA Roadmap to SuccessA Roadmap to SuccessA Roadmap to Success

• Make a plan and set LOS standards

• Identify what work you do by activity

• Activity-based performance guidelines– Annual work quantities / ADP– Resource requirements & costs– Develop performance-based work plan

and budget

• Evaluate current LOS

• Update the plan and submit budget

CitiTech Systems

Maintenance Management ModelMaintenance Management ModelMaintenance Management ModelMaintenance Management Model

Planning Organizing Directing Controlling

CommunityStandards

AvailableResources

ActivityGuidelines

WorkActivities

Inventory Condition

Assessment

Level of Effort Level of Service

ResourceAvailability

WorkCalendar

WorkBacklog

WorkReporting/

Inspections

ManagementReview

1 2

WorkRequests

Update Infrastructure

Assets

Performance/Cost Analysis

WorkScheduling

andAssignments

WorkloadDistribution

AnnualWork

Programand

Budget

3 4

UpdatePlan

Objectives

CitiTech Systems

Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!

• Determine desired Level of Service– Customer comments– Management priorities

CitiTech Systems

Fixing a PotholeFixing a PotholeIdentify the distress and related assetsIdentify the distress and related assets

CitiTech Systems

Fixing a PotholeFixing a PotholeIdentify measurement units and target grade.Identify measurement units and target grade.

• Common-sense condition evaluation standards• Set a target grade for each evaluated distress

CitiTech Systems

Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!

• Determine desired Level of Service– Customer comments– Management priorities

• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS

CitiTech Systems

Fixing a PotholeFixing a PotholeEvaluate desired/current LOS condition.Evaluate desired/current LOS condition.

CitiTech Systems

Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!

• Determine desired Level of Service– Customer comments– Management priorities

• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS

• Evaluate desired vs. current LOS to adjust work effort

CitiTech Systems

Fixing a PotholeFixing a PotholeEvaluate LOS and adjust work effort.Evaluate LOS and adjust work effort.

CitiTech Systems

Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!Evaluating LOS is the key!

• Determine desired Level of Service– Customer comments– Management priorities

• Determine current Level of Service– Inspections & customer comments– Evaluate desired/current LOS

• Evaluate desired vs. current LOS to adjust work effort

• Update work plan and prepare budget

CitiTech Systems

Fixing a PotholeFixing a PotholeUpdate work plan and adjust budget.Update work plan and adjust budget.

CitiTech Systems

Bottom-line BenefitsBottom-line BenefitsBottom-line BenefitsBottom-line Benefits

• C.A.R.E. – “Customers are really everything!”

• Adopt best business practices

• Improve efficiency & effectiveness

• Develop performance-based budgets using Level of Service justification

• Pro-active planning & budgeting

• Better evaluation of operations

CitiTech Systems

For more information …For more information …For more information …For more information …

CitiTech Systems, Inc.P.O. Box 7626

Rapid City, SD 57709

Phone: 605-348-5069

Web: http://www.cititech.com

Email: corporate@cititech.com

CitiTech Systems

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Questions & Questions & CommentsComments