Cisco: Reinventing Learning and Development2020 and Beyond

Speakers

Joshua Clark Kevin ServeauLeader

Next-Generation Learning & Design Cisco

LeaderEngineering Learning & Development

Cisco

Agenda

1. Transforming L&D: Today’s Landscape

2. Shifting the Ecosystem: Our Platforms, Work, and Roles

3. Focusing on Skills

4. Q&A

Today’s Landscape

54%of the workforce will require significant upskilling and reskillingwithin the next 5 years

50%of knowledge acquired during the first year of college will be outdated by graduation

65%of children entering K-12 will have job types that don’t yet exist

Source: World Economic Forum, The Future of Jobs Report, 9/2018

Drivers of Change

External Factors:• Technology and business

models rapidly evolving• Half-life of skills shrinking• Proliferation of modern content

providers and platforms• Changing learner expectations

and preferences

Internal Factors:• Legacy infrastructure not meeting

needs of modern learners• Fragmented User Experience

across L&D teams• Internally-developed experiences

didn’t match expectations• Resource constraints driving the

need to “do more with less”

Shifting the Ecosystem: Our Platforms, Work, and Roles

Monolithic/All-in-One

Shifting Our Platforms

A continuing journey: assessment engine, analytics, & content management

Before After

In-Person/Desktop

Legacy Content Providers

Legacy LMS

Best-of-Breed/API’s

Anytime/Anywhere/Any Device

Modern LXP (Degreed)

Specialized, Modern Providers (e.g. Udemy)

Example: Shifting Our Platforms

+6,000 Videos+3,500 Articles

+170 Courses

+2,400Courses

+1,000,000 Resources

Many More+

+4,000Courses

+40Courses

3,500+ CoursesTechnical + Business

Creating Content

Shifting Our Work

A continuing journey: L&D team silos & storytelling with data

Before After

Outdated Experiences

Development & Delivery

ADDIE

Curating Content

Immersive Experiences

Design Sprints

Consulting & Orchestrating

Example: Shifting Our Work

Pathways

Instructional Designer

Shifting Our Roles

A continuing journey: L&D consultant & operations/metrics

Before After

Program Manager

Vendor/IT

Learning Curator

Learning Experience Designer

Learning Consultant

Product Manager

Software Developer

Example: Shifting Our Roles

Consulting

ProductDesign

VisualDesign

DesignThinking

UX Designer

Focusing on Skills

Role and Skill Foundation

Role & Skill Foundation

HR/LeaderValidation

Role/SkillCustomization

~19

~89

221

~3000

Job Functions

Job Families

Job Roles

Job Titles

Internal &External Data

Leveraging Skill Data

Role & Skill Foundation

Enterprise Learning Experience Platform

Self directed automated learning feed based on skills, learning history, groups, and followers

Cisco directed Learning pushed from the top, down

Summary

Automation, AI, and other technological factors are remaking the world of work and forcing people to become lifelong learners

To keep up with these changes, L&D teams are having to adopt new platforms that allow people to keep their skills up to date continuously

L&D Professionals are having to change the way they work and introduce new talent from other domains to adapt to these new realities

Skills are becoming the new language for L&D professionals to use and guide employees through this change

Q&A

Joshua Clark Kevin ServeauLeader

Next-Generation Learning & Design Cisco

LeaderEngineering Learning & Development

Cisco