Post on 24-Jun-2015
Office of the Chief Information Officer
Public Services ICT Conference
A National Digital Platform for Wales
Gary BullockChief Technical Officer
The Digital Age
Harnessing this new technology – improve public services– make life easier for staff and citizens– get best Value for the Welsh Pound
A National Digital Platform for Wales
What does it mean for us - as professional ICT leaders in Wales?
Summary
Agenda
The Pace of Change is Relentless
• ICT is essential to every organisation• It’s Catastrophic when things go wrong
• For example .......
RBS computer failure 'caused by inexperienced operative in India'
RBS to pay out £125m over computer glitch
RBS computer failure condemns man to spend weekend in the cells
The CEO Replies:
He said: “The IT centre in Edinburgh is our main centre, it is nothing to do with overseas. Things go wrong. Things go wrong in technology.“We have to learn the lessons from what went wrong here and try to make then less likely to happen in the future.”The error is understood to have occurred after a software update froze part of the banks’ computer systems last Wednesday, affecting 17 million customers.Although the problem was resolved on Friday, it created a backlog of more than100 million transactions that were not paid in or out of bank accounts as they should have been.
A strange thing happened earlier this month. The New York Stock Exchange launched a new electronic trading platform.
A company called Knight Capital had created a new computer program to link up with the new platform in order to trade shares on it. The stock market opened, and Knight Capital prepared to launch its new software.
"There was some problem with the program," says Felix Salmon, finance blogger for Reuters in New York.
"We don't know exactly what. They switched it on and immediately they started losing literally $10 million [£6.4m] a minute. It looks like they were buying high and selling low many, many times per second, and losing 10 or 15 dollars each time. And this went on for 45 minutes. At the end of it all they wound up having lost $440 million [£281m]."
Computers and clevermaths enable traders to buy and sell in the blink of an eye.
£12bn NHS computer system is scrapped... and it's all YOUR money that Labour poured down the drain
•Sum would pay 60,000 nurses' salaries for a decade•Scheme replaced with cheaper regional alternatives•Decision comes after report said IT system was not fit for the NHS
Analogue TV - The Digital Switchover
Desktops not Laptops, never mind Mobile
No smartphones, iPads or Tablets
Mark Zuckerberg was just a poor student (not quite!)
Limited connectivity
And now …..
Social media
Consumer not business driving technology change
Transformational, highly disruptive
Public services are slow to adapt?
Remember 2008?
Put citizen at the centre
Leading a Digital Life
Embrace consumer and cloud technology
Architect and plan for rapid change
Stop implementing proprietary systems
Harnessing new technology
Healthcare Scenarios
Five to ten years from now, I don’t foresee that our Data Centres will exist in their present form…We just don’t have the scale to be cost effective.
CTO, One of the largest states in the U.S.
Source: Cisco“Given the pace of change this is more likely to be 2 - 3 years!”Source: Gary Bullock
86% of 353 European CIOs believe cloud services will be the operating method of the future.
Source: Portio Research Report for Colt, “European CIOs and Cloud Services”“The other 14% need to start looking for another job”Source: Gary Bullock
Industry views
Digital First - services that can be made better for citizens and delivered more efficiently should be available online.
“There is an urgent need for the Welsh public sector to work together to commit to a policy to make online services in Wales the very best in Europe…”
Source: Digital Wales Advisory Network - December 2012
Changing our mindset
Leading transformation
Working differently
ICT skills in demand but different emphasis
Building intelligent customer function
More on implementation, change
Less on infrastructure
What does this mean for us?
15
Sustainability of Public Services ICT• Improvements in Public Services critically dependent on ICT
• Investment in PS ICT has declined in real terms
• No collective understanding of spend
• Many hundreds of local systems
• Difficult to share information across sectors
• Security has always been the priority
• Some very good people but low Critical Mass of Specialist Skills
• Traditional Contractual Relationships with the Private Sector
• Beginnings of a collaborative approach to Procurement
• Shortage of capital in future
• Some national ICT infrastructure (Public Sector Broadband)
• Some local pockets of excellent ideas and innovation
16
Information systems
ICT to support organisations
Local systems management
Localised software teams
Local data storage
Various back office systems
Information Governance
Passive customers
Individual Public Sectors
Information Services
ICT to support people
Remote systems management
Virtual software teams/individuals
Hosted data storage
Standardised back office systems
Information Sharing
Active customers
All Wales Public Sector
From: To:
Coming Together and Getting OrganisedPublic Sector ICT
Manage centrallyData Secure
Scale and efficiency
Simple and make it self service
Anyone, any place, any time and .....
Any device (and platform)
Cloud Journey
Virtualised Apps
Private/community Cloud
Enterprise Apps
Public Cloud(IaaS, PaaS, SaaS)
Marketplaces and apps store
Desktop Apps
Steps will not be sequential!
Network
Data Centre
Program
me/P
roject Assurance
Public Services ICT Architecture Design Authority
Technical Blueprint
Expert D
esign Groups
Identity Assurance and Authentication
Architecture
Technical S
tandards
Dom
ain Strategies and technical design
CIO Council
Welsh National Technical Platform
Anyone, any place, any time and device
Cloud infrastructure (IAAS, PaaS)
Cloud App Services (SaaS)
“As I hurtled through space, one thought kept crossing my mind – every part of this rocket was supplied by the lowest bidder.”
John GlennFirst American to Orbit the Earth
... But it worked!
Our job is equivalent to building the Rocket, Sending him into Space and bringing him back safely
AND ALL AT THE LOWEST COST
Governance
Policy and strategy documents
CIO Council
Public Services ICT Design Authority
Programme and projects
Getting the balance right between safety and
agility
Principles
Incremental by design
Remain valid in the face of public services redesign
Allow for differing organisational priorities during migration
To enable interoperability (Wales, UK, Europe)
Safe
Affordable
ICT Strategy for the Public Sector in Wales
ICT Strategy for the Public Sector in Wales
Objectives
Improve return on investment
Use common products, services and approaches
Establish a corporate architecture and design
Work together across public sector
Build commercial partnerships
A huge opportunity for Wales!
Right size
Create a digital eco system
Stimulate education and research
Improving ICT skills and value for money
Making the Cloud era work for us
Deliver better public services
Wales a digital leader