The service is provided by The University Hospital of North Staffordshire and Staffordshire and Stoke-On-Trent Partnership Trust

Commissioned by Stoke-On-Trent and North Staffordshire CCG

Provides care to Children young people and their families across Stoke-On-Trent and North Staffordshire

2012 Peer Review Identified specific areas of best practice:

“Paediatric Diabetes Specialist Nurses were available from 8am until 8pm. This was very much appreciated by parents because it helped to minimise disruption to the child and families normal routines whilst also helping to avoid admission into hospital”

Available from 8AM-8PM

7 days a week service (excluding bank holidays)

Works in tandem with the Acute Trust who are available for advice and support from 8pm-8am and bank holidays.

Whole service offers 24 hour access to support and advice

To offer easy access to expert advice and support Personalised support. The patients are known to the nursing

team and have established working relationships. Exposure to whole team reduces reliance on individuals.

Empowers patients and families by promoting self management.

Expert advice and support reduces likelihood of hospital

admissions

Relieves pressure on Acute services

Protocols in place to allow for direct admission to the acute trust

if attempts to self manage fail or urgent guidance is required.

To complement primary, secondary and medical support not

replace it.

Managing patients expectations and needs

Inappropriate Use of service

Ensuring service evolves within a structured governance framework

Service Users were asked to identify the most valuable aspect of the care provided:

“the on call is such a comfort, knowing you have the support”

“having the on call available really helped us get through

the first few weeks”

“being on the end of the phone to answer any questions”

“the on call support of all of the team”