Transcript of CHCCS422B Respond holistically to client issues and refer appropriately.
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- CHCCS422B Respond holistically to client issues and refer
appropriately
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- Topic 1Introduction Topic 2Screening Topic 3Assessment Topic
4Planning Topic 5Implementation Topic 6Monitoring / Review Topic
7Exit Planning Please note that the activities included in this
learning material are optional. Assessment items to be submitted
are available on Moodle. TC Training would like to acknowledge the
A Bit Better Corporation for the Screen Beans that appear in this
unit. Contents
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- Introduction
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- 1| Introduction: What is Case Management? What is case
management? individualised service delivery based on comprehensive
assessment that is used to develop a case or service plan. The plan
is developed in collaboration with the client and reflects their
choices and preferences for the service arrangements being
developed. The goal is to empower the client and ensure that he/she
is involved in all aspects of the planning and service arrangement
in a dynamic way. (Case Management Society of Australia)
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- 1| Introduction: What is Case Management? What is case
management? There are six phases in the process of case management.
These are: Screening Assessment Planning Implementation
Monitoring/review Exit planning We will go through each phase in
more detail. As we do you will see that each step forms a
foundation for the steps that follow. As we go through these steps
we will use a particular client of The Watershed (Positive Changes
youth shelter) as an example.
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- 1| Introduction: Knowledge, Skills and Values Knowledge In
order to undertake case management effectively there is certain
knowledge that you will need. This includes, but is not limited to:
Communication strategies Cultural issues Developmental stages How
to keep records How to write reports Information about a range of
other services Relevant legislation Organisational policies and
procedures Referral options for a range of issues Signs that abuse
may be taking place.
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- 1| Introduction: Knowledge, Skills and Values Skills In order
to undertake case management effectively there are certain skills
that you will need. These include, but are not limited to: Advocacy
Analysing Assessing risk of harm Building rapport Communication
strategies Conflict resolution Defining needs Gathering information
Identifying feelings Identifying potential problems Identifying
resources Imaging alternatives Motivating Networking Preparing
reports Providing support Reporting information Setting goals
Solving problems Working in a team Writing concisely.
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- 1| Introduction: Knowledge, Skills and Values Values In order
to undertake case management effectively there are certain values
that you will need. These include, but are not limited to:
Compassion Competence Creativity Discipline Fairness Faith Health
Integrity Participation Respect Safety Self-care
Self-awareness.