Post on 16-Jan-2016
Chapter 1Chapter 1
Communication Communication OverviewOverview
Introduction to Communications Applications
““Few things can help an Few things can help an individual more than to individual more than to
place responsibility on him, place responsibility on him, and to let him know that you and to let him know that you
trust him." trust him." --Booker T. WashingtonBooker T. Washington
Building Building Responsibility Responsibility
Build responsible communication skills by using ethical, clear messages Both verbal and non-verbal communications
have impact
What are Ethics?What are Ethics?
"Ethics: A person's "Ethics: A person's sense of right and sense of right and
wrong."wrong."
The Foundation for Good The Foundation for Good Communication - ValuesCommunication - Values
Three essential elements
Good, ethical person
Communicateconstructively
Care about your audience
Major Parts of Major Parts of Communication ProcessCommunication Process
The four major parts of communication are: Sender Message Receiver Feedback
The Communication The Communication ModelModel
Sender (transmits message) Message (words, body language and
symbols that convey an ideas)
Receiver (interprets message) transmits feedback through words,
body language and symbols
Communication ModelCommunication Model
MESSAGEWord, tone, gestures,Facial Expressions
FEEDBACKFacial expressions, eye contact,Body language, questions
What are Responsibilities What are Responsibilities of the Sender?of the Sender?
Think before you speak Articulate your words Watch the receiver
What are Responsibilities What are Responsibilities of the Receiver?of the Receiver?
Ask questions Learn about issues
and people Relate to their
background
Barriers to Barriers to CommunicationCommunication
A responsible communicator works to eliminate barriers or road blocks
Attitudinal Cultural EducationalEnvironmental Social
StereotypingStereotyping
Stereotyping Labeling people based on
their group and a preconceived idea
Non-Verbal Non-Verbal CommunicationCommunication
Body Language Facial Expressions Symbols
A symbol is anything A symbol is anything that stands for an idea.that stands for an idea. Possessions Clothing Signs Gestures
Common = goodbye, hello, no, yes, I don’t know, peace
–4 U
Forms of Forms of CommunicationCommunication
Conversation with yourself = Intrapersonal
One-on-one communication = Interpersonal
Communicating with more than one = Group
Forms of Forms of CommunicationCommunication
Television, Internet, radio = mass media
Art of studying public speaking = rhetoric or oratory
Another name for a speaker = orator
Aristotle’s Three Types Aristotle’s Three Types of Appealsof Appeals
Logical appeal = sequence in organization and analysis
Emotional appeal = strikes a chord
Ethical appeal = natural honesty
Where might you find each kind?