Developing the concept for interactive lobby experience

Kotisi Kuopiossa? Your home in Kuopio?

Äijät Kuopiossa with style?

Pals, Community?

Urostelua Macho behaviour, Finnish Style

Cosy?

Local flavour, what is Kuopio?

•  Middle age, (35-55 years); Finland •  Male •  Travels a lot, spends many nights in Kuopio •  Also trips to other mainly domestic destinations •  Personas Niilo, 45 professor of chemistry. Travels alone.

Lives with wife, but travels alone

Gents’ Inn Better than Home

•  The service process re-engineered: from clients to guests

•  New business: activity services •  Community building •  No reception desk, guests are welcomed seated in

tables. •  Check inn-process in the back office •  Check inn Express Kiosk works as support system