BUILDING MARVELOUS

TEAMS

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GIVERS AND TAKERS

GIVERS TAKERS

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SPASM

What is MY goal as a team member in MY agency?

• Service

• Pivot

• Attitude

• Sell

• Maintain

Source: Vistage.com

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SUCCESSFUL TEAMS

SUCCESSFUL TEAMS ASK THESE QUESTIONS: 1. Do we trust each other? 2. Do we have concern for each other? 3. Do Team Members feel free to communicate

openly? 4. Do we understand team goals? 5. Do we have commitment to the goals? 6. Do we make good use of each of our abilities? 7. Do we handle conflict successfully? 8. Does everyone participate? 9. Do we respect individual differences? 10. Do we like being members of the team?

Source: Vistage.com

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“QUIET TIME”How to I Organize My Time?

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© 2011 Marvelous Performance Systems

WHAT DO TEAM MEMBERS WANT?

1. A leader that they can be _____________ of. 2. A leader who exhibits _____________ and

____________ behaviors. 3. Team members watch everything you say and

do, __________________________. 4. Team members need ______________ and

______________ every step of the way. Perhaps even more when they tell you they don’t need it. (LEADER DO’S and DON’TS)

 5. A REAL LEADER. Not just one that has the title.

To your customers _________________________. You are it. Be it! Be the example.

 6. Team members want to ______________!

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WINNING TEAM

R E S U L T S

__________

__________

__________

__________

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© 2011 Marvelous Performance Systems