Post on 04-Jun-2018
8/13/2019 Best One to Use for Elearning
1/74
8/13/2019 Best One to Use for Elearning
2/74
8/13/2019 Best One to Use for Elearning
3/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
EXECUTIVE SUMMARY
Telecommunication is a technology intensive industry ith a high pro"a"ility of
o"solescence. $ur country has itnessed a num"er of technologies varying from magneto
exchanges to the modern Ne Technology Digital !itches. e have also seen changes
in the transmission technology starting from carrier systems to the DD( systems
providing long distance circuits across the length and "readth of the country.
Telecommunications today is "oth a pu"lic utility and a vital infra5structure. Therefore an
in house training center is an essential institution for continuous training of the officers
and employees in this +ey technological field.
Training is a process through hich a person enhances and develops his efficiency6
capacity and effectiveness at or+ "y improving and updating his +noledge and
understanding the s+ills relevant to perform his or her o".
Training also helps a person cultivate appropriate and desired "ehavior and attitude
toards the or+ and people. 7nless training is provided6 the o"s and lives of employees
in organi8ations are at sta+e.
It gives people an aareness of the &ules 9 #rocedures to guide their "ehavior. It is an
application of +noledge to improve the performance on the urrent o" or to prepare
one for an intended o".
$rgani8ation 9 individual for their survival 9 attainment of mutual goals should
develop 9 progress simultaneously: this can "e done mainly through training techni;ue
"ecause training is the most important techni;ue 9 it is a value addition to the
organi8ation through
8/13/2019 Best One to Use for Elearning
4/74
8/13/2019 Best One to Use for Elearning
5/74
8/13/2019 Best One to Use for Elearning
6/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
INTRODUCTION TO TRAINING AND DEVELOPMENT
8/13/2019 Best One to Use for Elearning
7/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
TRADITIONAL AND MODERN APPROACH OF TRAINING AND
DEVLOPMENT
Traditional 'pproach C (ost of the organi8ations "efore never used to "elieve in
training. They ere holding the traditional vie that managers are "orn and not made.
There ere also some vies that training is a very costly affair and not orth.
$rgani8ations used to "elieve more in executive pinching. ut no the scenario seems to
"e changing.
The modern approach of training and development is that Indian $rgani8ations have
reali8ed the importance of corporate training. Training is no considered as more of
retention tool than a cost. The training system in Indian Industry has "een changed to
create a smarter or+force and yield the "est results
TRAINING AND DEVELOPMENT OBJECTIVES
The principal o"ective of training and development division is to ma+e sure the
availa"ility of a s+illed and illing or+force to an organi8ation. In addition to that6 there
are four other o"ectives? Individual6 $rgani8ational6 0unctional6 and !ocietal.
Individual $"ectives C help employees in achieving their personal goals6 hich in turn6
enhances the individual contri"ution to an organi8ation.
$rgani8ational $"ectives C assist the organi8ation ith its primary o"ective "y "ringing
individual effectiveness.
0unctional $"ectives C maintain the department@s contri"ution at a level suita"le to the
organi8ation@s needs.
BABASAB PATIL Page *
8/13/2019 Best One to Use for Elearning
8/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
!ocietal $"ectives C ensure that an organi8ation is ethically and socially responsi"le to
the needs and challenges of the society.
Importan! o" Tra#n#n$ an% D!!'opm!nt
$ptimum 7tili8ation of
8/13/2019 Best One to Use for Elearning
9/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Team spirit C Training and Development helps in inculcating the sense of team or+6
team spirit6 and inter5team colla"orations. It helps in inculcating the 8eal to learn ithin
the employees.
$rgani8ation ulture C Training and Development helps to develop and improve the
organi8ational health culture and effectiveness. It helps in creating the learning culture
ithin the organi8ation.
$rgani8ation limate C Training and Development helps "uilding the positive
perception and feeling a"out the organi8ation. The employees get these feelings from
leaders6 su"ordinates6 and peers.
uality C Training and Development helps in improving upon the ;uality of or+ and
or+5life.
8/13/2019 Best One to Use for Elearning
10/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Training and Development aids in organi8ational development i.e. $rgani8ation gets
more effective decision ma+ing and pro"lem solving. It helps in understanding and
carrying out organisational policies
Training and Development helps in developing leadership s+ills6 motivation6 loyalty6
"etter attitudes6 and other aspects that successful or+ers and managers usually display.
Tra#n#n$ #n P()'# S!tor
Indian #u"lic !ector is passing through massive changes due to advancement in science
and technology and competition from private sector. India has nearly one5sixth of the
orldFs population. This over a"undant human resource needs to "e converted to asset.
This is possi"le only through proper training and development. The former #rime
(inister &aiv Aandhi rightly sensed this need and had esta"lished a separate (inistry
for
8/13/2019 Best One to Use for Elearning
11/74
8/13/2019 Best One to Use for Elearning
12/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
hatever price it can fetch. This further emphasi8ed the need for training and
development in #!Es to improve their performance. H!udhman6 2///
IMPORTANCE OF TRAINING AT TELECOM SECTOR
Telecom is one of the fastest groing sectors in India ith a groth of 21J and revenue
of &s ,)6*2/ crore in the year 2//). The sector is expected to gro over 1%/J "y 2/12.
ith increase in competition "eteen the maor players li+e !N-6 (TN-6
8/13/2019 Best One to Use for Elearning
13/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
other regional training institutes. &eliance has also esta"lished Dhiru"hai 'm"ani
Institute of Information and ommunication Technology. In addition to that6 harti has
also tied5up ith IIT Delhi for the harti !chool of Telecommunication Technology and
(anagement.
ith the increase in competition6 availa"ility of huge amount of information through
internet6 maga8ines6 nespapers6 TG6 etc6 and increased aareness among customers6 the
demand to impart proper training in non5technological areas li+e customer care and
mar+eting has increased too.
&apid technological changes6 netor+ security threat6 mo"ile application development6
groing I# deployment in the sector have "rought "ac+ the training and development in
the priority catalog.
TRAINING AND DEVELOPMENT AT B*arat San*ar N#$am Lt% +BSNL,
DoT5!N- (o7? Training of minimum 2/J !N- officials5? !N- has signed (o7
ith DoT vide hich at least 2/J staff has to imparted training in 2//)5/*. To achieve
this6 all !N- units have "een as+ed to fix the target to train 2%J of their staff 9
officers. The training report has to "e compiled under various heads such as indu ction6
seminar6 or+shop6 "ehavior 9 'ttitudinal etc.
Comp(t!r#-!% Tra#n#n$ Mana$!m!nt S./t!m at ALTTC? This system ith online
nomination facility has "een made operational after clearance "y IT cell of !N-. This
softare eases the process of nomination "y !!'s6 ircles and other !N- units6 as it is
a paperless system ith capa"ility of online nomination 9 approval. '5circular andapproved nomination list are availa"le online. Through online post training evaluation
module Trainees and their controlling officers can give their feed"ac+ regarding
effectiveness of the training. In the last to months many !N- units have started
reaping the "enefit of this system.
BABASAB PATIL Page 13
8/13/2019 Best One to Use for Elearning
14/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
E0'!arn#n$ #mp'!m!ntat#on? Keeping pace ith technological changes6 leveraging the
IT infrastructure6 e5learning methodology is "eing put in place at maor training centers
of !N-.
JTO In%(t#on pro$ram? !N- corporate office has approved the >T$ Induction
Training !tructure 9 !ylla"us vide its letter no 451=/4=Trg dated 23=)=2//).
F#!'% o(r/!/? It is alays the endeavor of '-TT to ta+e all possi"le steps to meet the
training needs of !N- family. (any times !N- ircles have special need for
customi8ed trainings. 'TT is alays illing to conduct customi8ed field
course=programs as per the need of !N- field units. ircle a"alpur and
N'T0(6
8/13/2019 Best One to Use for Elearning
15/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tra#n#n$ M!t*o%/ At B*arat#.a San*ar N#$am Lt% +BSNL,
a) Seminars & Workshops
The institute conducts seminars on the latest topics in ne telecommunication
technologies. The institute also conducts or+shops on important topics concerning DoT.
0or the seminars and or+shops luminaries from leading technical organisations and
academic institutions are called.
)) Induction Training
The induction training is imparted in various disciplines for the nely recruited staff as a
pre5o" training. The cadres for hich the training is given in the training centre are
'DET H#ro"ationers6 'sstt. (anager H#ro"ationersHTelecom 0actory 6 >unior
Engineers HTelecom 0actories and >unior 'ccounts $fficers.
c) Inservice Training
The purpose of inservice training is to give the necessary +noledge and +no ho
a"out the ne systems=technologies inducted into the netor+ from time to time. The
institute offers in5service training in latest technologies and techni;ues. >T$
speciali8ation "atches conducted are a part of in5service training. The courses are
monitored continuously and the utility of these in5service courses is assessed from time to
BABASAB PATIL Page 1%
8/13/2019 Best One to Use for Elearning
16/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
time and courses hich are not in demand are eeded out and ne courses are
introduced.
d) Field Training Programmes
onsidering the need to update the +noledge and s+ills of the technical maintenance
personnel in specific disciplines of technology from time to time6 a system of short5term
practical oriented training programmes has "een developed "y this institute. 0or
conducting these courses the trainers go to the field stations. These programmes called
0ield Training #rogrammes H0T#s are for a maximum of % days duration and conducted
ith the help of the e;uipment availa"le in the field. esides training the loer staff on
o"6 this also helps the trainers getting ac;uainted ith the day to day pro"lems in the
field hich can later "e ta+en care of in the training modules "eing developed in the
Training entre.
In"ra/tr(t(r!
In the main "uilding all the administrative offices6 class rooms and la"oratories etc. are
housed. There are several faculties vi8. Electronic !itching I H$ 5 2,36 E51/6
Electronic !itching 5II H5D$T6 I-T6 NE'M6 &adio Transmission6 Transmission lines6Telecom External #lant6 omputer6 IT(!. The technical faculties are supported "y the
three sections namely #rogramming6 or+s and 'dministration.
There are 1% class rooms for lecture sessions fully e;uipped ith facilities li+e
overhead=slide proectors.
There are )) la"oratories for practicals. They are e;uipped ith a ide variety of latest
technology telecommunication e;uipments li+e $52,36 E51/6 5D$T %12#6 I-T
%12#6 Digital (icroave6 $ptical 0i"re6 G5!'T6 Digital 7
8/13/2019 Best One to Use for Elearning
17/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
ii ' Gideo la"6 e;uipped ith sound proof studio6 editing video and audio chain 9
omputerised video animation.
iii Instructional Technology HI.T. la" fully e;uipped ith micro teaching e;uipment li+e
Gideo ameras6 TG monitors6 G&s etc.
iv Des+ Top #u"lishing unit fully e;uipped ith omputers6 -aser #rinters6 !canner6
here the text processing of course material = handouts is done.
v ' seminar hall ith a capacity of a"out 4/ participants fully e;uipped ith #.'.
system6 Gideo and omputer proector on a ide screen and slide=tape proector.
vi !creening room ith facility for proecting 1) mm films and video films ith a
capacity of 2% audience.
vii 'n 'udio Gisual hall for "igger gatherings upto 2// persons for '=G programmes
and cultural functions.
TRAINING FACILITIES
The institute plays a +ey role in human resource development for telecom services. To
ma+e the training effective6 a good infrastructure of ell e;uipped la"oratories ith
experienced teaching staff has "een provided. The e;uipments are in live condition and
the trainees are free to handle the same to have clear concepts a"out the or+ing of the
system. It is alays endeavoured that the personnel trained should gain such +noledge
and s+ill that they are in a position to install6 operate and maintain the systems ithout
any difficulty after completion of the training.
BABASAB PATIL Page 1*
8/13/2019 Best One to Use for Elearning
18/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Keeping in vie the rapid development in telecom technologies throughout the orld6
ne la"s are "eing added to the training centre. These are installed and commissioned "y
the faculty mem"ers. Each la" is maintained "y a !.D.E. ith the help of >.T.$s.
TRAINING PLANNING
The training opportunities outlined here allo you and your su"ordinates to develop
+noledge and s+ills hich are consistent ith departmental goals and career plans. 's
individual training needs are identified6 the su"ordinate should "e an integral part of the
planning process.
's a preliminary step in planning a complete training program6 you should see+ ansers
to the folloing ;uestions.
hat are the o" re;uirements
hat past training6 o" experience and=or education contri"utes to o" performance
hat performance deficiencies or pro"lems could "e attri"uted to a lac+ of +noledge
and = or s+ills
hat related o" functions ould "e useful to +no
In hat areas is +noledge needed in order to develop potential for future assignments
BABASAB PATIL Page 1,
8/13/2019 Best One to Use for Elearning
19/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
'nsers to these ;uestions should provide you ith sufficient information to identify
training re;uirements. 's part of the planning process6 you should perform the folloing
activities ?
!tep 1 ? Identify the areas in hich training is needed.
!tep 2 ? Determine hich courses address those needs.
!tep 3 ? Determine pre5re;uisites and ensure that they are met.
!tep 4 ? (ap out the appropriate se;uence of courses to "e ta+en.
!tep % ? Document training planned and scheduled.
!tep ) ? !chedule of training.
REGISTRATION PROCEDURE FOR THE COURSES
The ourse Directory 1 gives the necessary information a"out the various training
courses planned to "e conducted in the different &TTs 9 &&'ITT >a"alpur.
The
8/13/2019 Best One to Use for Elearning
20/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
after the fulfillment of various conditions as laid don in the allotment orders and
confirmation of the nomination in FF ircular.
0or trainees from other Departments and organisations in non D$T a fee of
&s. 1/6%/=5 per trainee per ee+ excluding "oarding and lodging shall "e charged. The
lodging charges are &s. 1//=5 to 2//=5 per "ed per day 9 are li+ely to "e revised. 0or
foreign trainees a fee of 7.!. Dollar )%/ Hsix hundred fifty 7.!. Dollar only per trainee
per ee+ excluding "oarding and lodging shall "e charged. 0or "oarding and lodging
charging ill "e done separately. In addition charges for study tours outside >a"alpur are
also paya"le. HThe a"ove rates are under revision and latest rates may "e chec+ed at the
time of nomination of candidates.
-$'TI$N $0 &EAI$N'- TE-E$( T&'ININA ENT&E! $0 !N-
'hmeda"ad hu"aneshar hennai
Auahati
8/13/2019 Best One to Use for Elearning
21/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
>aipur >ammu Ka+inada
Kuru+shetra -uc+no (ysore
(eerut Nasi+ #atna
&apura !hillong !under Nagar
Thiruvanantpuram
-$'TI$N $0 DI!T&IT TE-E$( T&'ININA ENT&E! $0 !N-
'hmeda"ad angalore alcutta
hhenai
8/13/2019 Best One to Use for Elearning
22/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
training in the s+ills of coordination6 integration6 9 adapta"ility to the
re;uirement of groth6 diversification 9 expansion.
iii. Training is necessary hen existing employees are promoted to higher level in the
organi8ation or hen there is some ne o" due to transfer. It is also necessary to
e;uip the old employees ith the ne techni;ues or technology 9 advanced
disciplines.
iv. It is necessary for maintaining human relation "esides maintaining sound
industrial relations 9 also to deal ith the human pro"lems.
T#t'! o" t*! pro1!t? ' study on 2E""!t#!n!// o" Tra#n#n$ an% D!!'opm!nt3in
#u"lic !ector 5 !N- elgaumP
Stat!m!nt o" t*! pro)'!m? The study is conducted to find out the overall impact of
training and development on the o" performance of employees or+ing in different
cadre groups in each department.
BABASAB PATIL Page 22
8/13/2019 Best One to Use for Elearning
23/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
P(rpo/! o" t*! /t(%.4The main purpose is to +no the effectiveness of training in
relation to the o" performance of employees and to reduce the resisting forces in
employees to ne technological advancement.
Sop! o" t*! /t(%.4The scope of the study is restricted to the employees or+ing in
different cadre groups in each of the department in the organi8ation 5 !N- elgaum.
O)1!t#!/4
1. To find out the relevance of training and development in achieving goals of the
organi8ation.
2. The "asis on hich the training is planned and scheduled.
3. To study the different methods of training at !N-
4. To find out hether the training activities is aligned ith overall goals of the
organi8ation
%. To study the relationship "eteen performance and training
R!/!ar* m!t*o%o'o$..
'ccording to this study investigation as conducted for some definite purpose ith the
help of a structural 9 personal intervie to gather primary information as much as
possi"le than the most appropriate research design for the study is descriptive research
design.
BABASAB PATIL Page 23
8/13/2019 Best One to Use for Elearning
24/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
The study is an evaluative 9 diagnostic attempt to discover empirically the nature of
relationship "eteen performance appraisal and training and development ithin the
extensively dra domain of the pro"lem of the ;uestion.
0olloing are the steps in the research design.
Samp'#n$ P'an
!ampling frame? the respondents are the employees of the pu"lic
sector Charat !anchar Nigam -td H!N- elgaum !!'.
!ampling unit? the sampling unit is an individual employee of all the
departments of the organi8ation C harat !anchar Nigam -tdH!N-
!ample si8e? sample si8e ta+en for this study is 1// employees
covering all the departments of the organi8ation.
Ar!a o!r!%
0or this survey I have covered all the departments of the organi8ation 5 !N- elgaum.
0olloing are the num"er and name of departments.
!l no Department No. of employees
1 #lanning 2/
BABASAB PATIL Page 24
8/13/2019 Best One to Use for Elearning
25/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
2 'dministration 2/
3 $perations 2/
4 'ccounts 2/
%
8/13/2019 Best One to Use for Elearning
26/74
8/13/2019 Best One to Use for Elearning
27/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
'dministering ;uestionnaire to all the employees
'naly8e the rating of employees using the statistical tool Hspss softare
Hi simple fre;uency testHmean 9 standard deviation
Hii correlation
Interpretation of analy8ed information
L#m#tat#on/ o" t*! /t(%.4
1. Due to restriction to enter into some of the departments at !N- I could not cover
some of the aspects re;uired for my study.
2. Interaction ith the company executive as limited due to their "usy schedule.
3. The information collected is mainly primary data and the accuracy is su"ect to
the responses received.
.
T*!or!t#a' a/p!t/ o" Tra#n#n$ an% D!!'opm!nt
It is a learning process that involves the ac;uisition of +noledge6 sharpening of s+ills6
concepts6 rules6 or changing of attitudes and "ehaviours to enhance the performance of
employees.
Training is an organi8ed procedure hich "rings a"out semi5permanent changes in
"ehavior6 for a definite purpose. The three main areas involved are s+ills6 +noledge and
attitudes Hsometimes called social s+ills "ut alays ith a definite purpose in mind.
BABASAB PATIL Page 2*
8/13/2019 Best One to Use for Elearning
28/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Training also helps a person cultivate appropriate and desired "ehavior and attitude
toards the or+ and people.
Training is a process through hich a person enhances and develops his efficiency6
capacity and effectiveness at or+ "y improving and updating his +noledge and
understanding the relevant s+ills relevant to his or her o".
7nless training is provided6 the o"s and lives of employees in organi8ations are at sta+e.
Training is activity leading to s+illed "ehavior.
It@s not hat you ant in life6 "ut it@s +noing ho to reach it
It@s not here you ant to go6 "ut it@s +noing ho to get there
It@s not ho high you ant to rise6 "ut it@s +noing ho to ta+e off
It may not "e ;uite the outcome you ere aiming for6 "ut it ill "e an outcome
It@s not hat you dream of doing6 "ut it@s having the +noledge to do it
ItFs not a set of goals6 "ut it@s more li+e a vision
It@s not the goal you set6 "ut it@s hat you need to achieve it
Training is a"out +noing here you stand Hno matter ho good or "ad the current
situation loo+s at present6 and here you ill "e after some point of time.
Training is a"out the ac;uisition of +noledge6 s+ills6 and a"ilities HK!' through
professional development.
BABASAB PATIL Page 2,
8/13/2019 Best One to Use for Elearning
29/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
OBJECTIVES OF TRAINING4
#reparing "oth the old 9 ne employees to meet the present as ell
as the changing re;uirements of the o" 9 the organi8ation.
#reventing o"solescence.
#reparing employees for the higher5level tas+s.
Ensuring smooth 9 efficient or+ing of the department.
Ensuring economical output of the re;uired ;uality.
Imparting +noledge 9 s+ills for ne entrants.
Induction
7pdating
#reparing for future assignments
ompetency development
CLASSIFICATION OF TRAINING4
There are a num"er of training methods availa"le: 7se of a particular method
depends on the type of trainees vi8. or+er6 supervisor and manager. asically these
methods can "e classified into folloing categories?
BABASAB PATIL Page 2
8/13/2019 Best One to Use for Elearning
30/74
8/13/2019 Best One to Use for Elearning
31/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
the o". The trainer appraises the performance of the trainee6 provides feed"ac+
information and corrects the trainee.
8/13/2019 Best One to Use for Elearning
32/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
576Con"!r!n! or %#/(//#on4
This method involves a group of people ho pose ideas6 examine and share facts6
ideas and data6 test assumptions and dra conclusions6 hich contri"ute to the
improvement of o" performance.586Pro$ramm!% #n/tr(t#on4
The su"ect matter to "e learned is presented in a series of carefully planned
se;uential units. These units are arranged from simple to more complex levels of
instruction. The trainee goes through these units "y ansering ;uestions or filling the
"lan+s.
596Int!rn/*#p Tra#n#n$4
8/13/2019 Best One to Use for Elearning
33/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
#repare a training calendar in discussion ith the managers concerned.
Define the training o"ectives specifically.
!elect the efficient faculty
FACTORS INFLUENCING TRAINING AND DEVELOPMENT4
Top management support
ommitment from specialists and generalists
Technological advances
$rgani8ational complexity
-earning principles
D#""!r!n! )!t!!n Tra#n#n$ an% D!!'opm!nt
Training Development
BABASAB PATIL Page 33
8/13/2019 Best One to Use for Elearning
34/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
1. Training is often referred to asimporting specific s+ills.
2. The focus is on improvement inperformance after training.
3. The impact of training "e
experienced and assessed "y theorgani8ation.
4. 7sually6 administrative6 supervisoryand technical or+force may "eexposed to training program.
1. Development on the other handis often focused at overalldevelopment of personality.
2. 2.They focus on aspects li+eleadership s+ills6 managing teams6
pro"lem solving6 decision ma+ing 6people s+ills6 time management6 etc.
Mo%!'/ o" Tra#n#n$ an% D!!'opm!nt
Training is a su"5system of the organi8ation "ecause the departments such as6 mar+eting
9 sales6
8/13/2019 Best One to Use for Elearning
35/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
environment i.e. there are some internal and external forces6 that poses threats and
opportunities6 therefore6 trainers need to "e aare of these forces hich may impact on
the content6 form6 and conduct of the training efforts. The internal forces are the various
demands of the organi8ation for a "etter learning environment: need to "e up to date ith
the latest technologies.
The three model of training are?
1.!ystem (odel
2.Instructional !ystem Development (odel
3. Transitional model
SYSTEM MODEL
The system model consists of five phases and should "e repeated on a regular "asis toma+e further improvements. The training should achieve the purpose of helping
employee to perform their or+ to re;uired standards. The steps involved in !ystem
(odel of training are as follos?
1. 'naly8e and identify the training needs i.e. to analy8e the department6 o"6 employees
re;uirement6 ho needs training6 hat do they need to learn6 estimating training cost6 etc
The next step is to develop a performance measure on the "asis of hich actual
performance ould "e evaluated.
2. Design and provide training to meet identified needs. This step re;uires developing
o"ectives of training6 identifying the learning steps6 se;uencing and structuring the
contents.
BABASAB PATIL Page 3%
8/13/2019 Best One to Use for Elearning
36/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
In/tr(t#ona' S./t!m D!!'opm!nt Mo%!' +ISD, Mo%!'
Instructional !ystem Development model as made to anser the training pro"lems.
This model is idely used no5a5days in the organi8ation "ecause it is concerned ith
the training need on the o" performance. Training o"ectives are defined on the "asis of
o" responsi"ilities and o" description and on the "asis of the defined o"ectives
individual progress is measured. This model also helps in determining and developing the
favora"le strategies6 se;uencing the content6 and delivering media for the types of
training o"ectives to "e achieved.
The Instructional !ystem Development model comprises of five stages?
1. 'N'-O!I! C This phase consist of training need assessment6 o" analysis6 and target
audience analysis.
2. #-'NNINA C This phase consist of setting goal of the learning outcome6 instructional
o"ectives that measures "ehavior of a participant after the training6 types of trainingmaterial6 media selection6 methods of evaluating the trainee6 trainer and the training
program6 strategies to impart +noledge i.e. selection of content6 se;uencing of content6
etc.
3. DEGE-$#(ENT C This phase translates design decisions into training material. It
consists of developing course material for the trainer including handouts6 or+"oo+s6
visual aids6 demonstration props6 etc6 course material for the trainee including handouts
of summary.
4. EME7TI$N C This phase focuses on logistical arrangements6 such as arranging
spea+ers6 e;uipments6 "enches6 podium6 food facilities6 cooling6 lighting6 par+ing6 and
other training accessories.
BABASAB PATIL Page 3)
8/13/2019 Best One to Use for Elearning
37/74
8/13/2019 Best One to Use for Elearning
38/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
environment. 0or example6 values may include social responsi"ility6 excellent customer
service6 etc.
The mission6 vision6 and values precede the o"ective in the inner loop. This model
considers the organi8ation as a hole. The o"ective is formulated +eeping these three
things in mind and then the training model is further implemented.
TYPICAL REASONS FOR EMPLOYEE TRAINING AND
DEVELOPMENT
Training and development can "e initiated for a variety of reasons for an employee or
group of employees6 e.g.6?
hen a performance appraisal indicates performance improvement is needed
To R"enchmar+R the status of improvement so far in a performance improvement
effort
's part of an overall professional development program
's part of succession planning to help an employee "e eligi"le for a planned
change in role in the organi8ation To RpilotR6 or test6 the operation of a ne performance management system
To train a"out a specific topic.
TYPICAL TOPICS OF EMPLOYEE TRAINING
1. Comm(n#at#on/4 The increasing diversity of todayFs or+force "rings a ide
variety of languages and customs.
2. Comp(t!r /@#''/4 omputer s+ills are "ecoming a necessity for conducting
administrative and office tas+s.
BABASAB PATIL Page 3,
8/13/2019 Best One to Use for Elearning
39/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
3. C(/tom!r /!r#!4 Increased competition in todayFs glo"al mar+etplace ma+es it
critical that employees understand and meet the needs of customers.
4. D#!r/#t.4 Diversity training usually includes explanation a"out ho people have
different perspectives and vies6 and includes techni;ues to value diversity
%. Et*#/4 TodayFs society has increasing expectations a"out corporate social
responsi"ility. 'lso6 todayFs diverse or+force "rings a ide variety of values and
morals to the or+place.
). H(man r!'at#on/4 The increased stresses of todayFs or+place can include
misunderstandings and conflict. Training can people to get along in the
or+place.
*. (a'#t. #n#t#at#!/4 Initiatives such as Total uality (anagement6 uality
ircles6 "enchmar+ing6 etc.6 re;uire "asic training a"out ;uality concepts6
guidelines and standards for ;uality6 etc.
,. Sa"!t.4 !afety training is critical here or+ing ith heavy e;uipment 6
ha8ardous chemicals6 repetitive activities6 etc.6 "ut can also "e useful ith
practical advice for avoiding assaults6 etc.
. S!(a' *ara//m!nt4 !exual harassment training usually includes careful
description of the organi8ationFs policies a"out sexual harassment6 especially
a"out hat are inappropriate "ehaviors.
GENERAL BENEFITS FROM EMPLOYEE TRAINING AND
DEVELOPMENT
BABASAB PATIL Page 3
8/13/2019 Best One to Use for Elearning
40/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
There are numerous sources of online information a"out training and development.
!everal of these sites HtheyFre listed later on in this li"rary suggest reasons for
supervisors to conduct training among employees. These reasons include?
Increased o" satisfaction and morale among employees
Increased employee motivation
Increased efficiencies in processes6 resulting in financial gain
Increased capacity to adopt ne technologies and methods
Increased innovation in strategies and products
&educed employee turnover
Enhanced company image6 e.g.6 conducting ethics training Hnot a good reason for
ethics trainingS
&is+ management6 e.g.6 training a"out sexual harassment6 diversity.
BABASAB PATIL Page 4/
8/13/2019 Best One to Use for Elearning
41/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
THE PROCESS OF TRAININ AND DEVELOPMENT
BABASAB PATIL Page 41
8/13/2019 Best One to Use for Elearning
42/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
BABASAB PATIL Page 42
8/13/2019 Best One to Use for Elearning
43/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
INDUSTRY PROFILE
B*arat San*ar N#$am L#m#t!% +BSNL,
B*arat San*ar N#$am L#m#t!%H+non as BSNL6India Communications Corporation
Limited is a pu"lic sector communications company in India. It is the largest
BABASAB PATIL Page 43
8/13/2019 Best One to Use for Elearning
44/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
telecommunication company in India and the sixth largest in the orldcitation neededU. Its
head;uarters are at harat !anchar haan6 anpath6 Ne
Delhi. It has the status of M#n#0ratana5 a status assigned to reputed #u"lic !ector
companies in India.
!N- is IndiaFs oldest and largest ommunication !ervice #rovider H!#. urrently
!N- has a customer "ase of )%.3 million Hasic 9 (o"ile telephony. It has footprints
throughout India except for the metropolitan cities of (um"ai and Ne Delhi hich are
managed "y (TN-. 's on >uly 316 2//* !N- commanded a customer "ase of 32.*
million ireline6 3.* million D('5-- and 2,. million A!( (o"ile su"scri"ers.
!N-Fs earnings for the 0inancial Oear ending (arch 316 2//* stood at IN& 3*.1%"
H7!V .)* " ith net profit of IN& *,./)" H7!V 1./ "illion. Today6 !N- is IndiaFslargest Telco and one of the largest #u"lic !ector 7nderta+ing of the country ith
authori8ed share capital of 7!V 4.2) "illion HIN& 1*6%// rores and assets of 7!V 14.*4
"illion.
The foundation of Telecom Netor+ in India as laid "y the ritish sometime in 1th
century. The history of !N- is lin+ed ith the "eginning of Telecom in India. In 1th
century and for almost entire 2/th century6 the Telecom in India as operated as a
Aovernment of India ing. Earlier it as part of ersthile #ost 9 Telegraph Department
H#9T. In 1*% the Department of Telecom HDoT as separated from #9T. DoT as
responsi"le for running of Telecom services in entire country until 1,% hen (ahanagar
Telephone Nigam -imited H(TN- as carved out of DoT to run the telecom services of
Delhi and (um"ai. It is a ell +non fact that !N- as carved out of Department of
Telecom to provide level playing field to private telecoms.!u"se;uently in 1/s the
telecom sector as opened up "y the Aovernment for #rivate investment6 therefore it
"ecame necessary to separate the AovernmentFs policy ing from $perations ing. TheAovernment of India corporatised the operations ing of DoT on $cto"er /16 2/// and
named it as harat !anchar Nigam -imited H!N-.!N- operates as a pu"lic sector.
Emp'o.m!nt at BSNL
BABASAB PATIL Page 44
8/13/2019 Best One to Use for Elearning
45/74
8/13/2019 Best One to Use for Elearning
46/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
4 (TN-
%
8/13/2019 Best One to Use for Elearning
47/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
During 0inancial Oear 2//)52//* H0rom 'pril /16 2//) to (arch 316 2//* !N- has
added .) million ne customers in various telephone services ta+ing its customer "ase to
)4., million. !N-Fs nearest competitor harti 'irtel is standing at a customer "ase of
3 million.
8/13/2019 Best One to Use for Elearning
48/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
BABASAB PATIL Page 4,
8/13/2019 Best One to Use for Elearning
49/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
!N- is in the process of commissioning of a orld class6 multi5giga"it6 multi5protocol6
convergent I# infrastructure through National Internet ac+"one5II HNI5II6 that ill
provide convergent services through the same "ac+"one and "road"and access netor+.
The road"and service ill "e availa"le on D!- technology Hon the same copper ca"le
that is used for connecting telephone6 on a countryide "asis spanning 1, cities.
In terms of infrastructure for "road"and services NI5II ould put India at par ith more
advanced nations. The services that ould "e supported includes alays5on "road"and
access to the Internet for residential and "usiness customers6 ontent "ased services6
Gideo multicasting6 Gideo5on5demand and Interactive gaming6 'udio and Gideo
conferencing6 I# Telephony6 Distance learning6 (essaging? plain and feature rich6 (ulti5
site (#-! G#Ns ith uality of !ervice Ho! guarantees. The su"scri"e ill "e a"le toaccess the a"ove services through !u"scri"er !ervice !election !ystem H!!!! portal.
!. O)1!t#!/
To provide high speed Internet connectivity Hupto , ("ps
To provide Girtual #rivate Netor+ HG#N service to the "road"and customers
To provide dial G#N service to (#-! G#N customers.
To provide multicast video services6 video5on5demand6 etc. through the
Broa%)an% R!mot! A!// S!r!r +BRAS.
To provide a means to "ill for the aforesaid services "y either time5"ased or
volume5"ased "illing. It shall provide the customer ith the option to select the
services through e" server
To provide "oth pre5paid and post paid "road"and services
BABASAB PATIL Page 4
8/13/2019 Best One to Use for Elearning
50/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
T!*n#a' Capa)#'#t. o" t*! Ba@)on!
The road"and !ervice ill "e given through the state of the art (ulti #rotocol
-a"el !itching H(#-! "ased I# Infrastructure6 hich is designed to provide relia"le
routes to cover all possi"le destinations ithin and outside the country. -ayer 1 of the
netor+ ill consist of a high speed ac+"one comprising of 24 poerful ore &outers
connected ith high speed 2.% A"psH!T(51) lin+s. The routers are located on the
national DD( netor+ interfacing at !T(51) optical level to provide for high
transmission speeds.
A%anta$! o" MPLS o!r ot*!r T!*no'o$#!/
(#-! G#N is a technology that allos a service provider li+e !N- to have
complete control over parameters that are critical to offering its customers service
guarantees ith regard to "andidth throughputs6 latencies and availa"ility.
S!r#!/ aa#'a)'! t*ro($* Broa%)an%
8/13/2019 Best One to Use for Elearning
51/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
S!r#!/ Pro#%!% B. B*arat San*ar N#$am Lt% H!N-
BSNL LANDLINE
#
8/13/2019 Best One to Use for Elearning
52/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
INTERNET SERVICES
NET$&K
&$'D'ND
TO#E! $0 'E!!
I50I
$5-$'TI$N !E&GIE
!N- E
8/13/2019 Best One to Use for Elearning
53/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
T'&I00
ANALYSIS AND INTERPRETATION
BABASAB PATIL Page %3
http://www.netone.in/service/isdn_tariff.htmhttp://www.netone.in/service/isdn_tariff.htm8/13/2019 Best One to Use for Elearning
54/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
BABASAB PATIL Page %4
8/13/2019 Best One to Use for Elearning
55/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Correl"tio!s
1.000 .172 .284** .275* .079 .291* .402** .315* .141 .0
. .088 .004 .028 .537 .020 .001 .011 .268 .6
100 100 100 64 64 64 64 64 64
.172 1.000 .252* .280* -.037 -.141 .209 .044 .077 .1
.088 . .011 .025 .773 .267 .098 .730 .545 .3
100 100 100 64 64 64 64 64 64
.284** .252* 1.000 .365** .434** .512** .427** .378** .357** .4
.004 .011 . .003 .000 .000 .000 .002 .004 .0
100 100 100 64 64 64 64 64 64
.275* .280* .365** 1.000 .299* .386** .349** .066 .195 .2
.028 .025 .003 . .017 .002 .005 .606 .122 .0
64 64 64 64 64 64 64 64 64
.079 -.037 .434** .299* 1.000 .300* .227 .441** .137 .3
.537 .773 .000 .017 . .016 .072 .000 .280 .0
64 64 64 64 64 64 64 64 64
.291* -.141 .512** .386** .300* 1.000 .360** .361** .441** .4
.020 .267 .000 .002 .016 . .003 .003 .000 .0
64 64 64 64 64 64 64 64 64
.402** .209 .427** .349** .227 .360** 1.000 .522** .629** .4
.001 .098 .000 .005 .072 .003 . .000 .000 .0
64 64 64 64 64 64 64 64 64
.315* .044 .378** .066 .441** .361** .522** 1.000 .507** .4
.011 .730 .002 .606 .000 .003 .000 . .000 .0
64 64 64 64 64 64 64 64 64
.141 .077 .357** .195 .137 .441** .629** .507** 1.000 .6
.268 .545 .004 .122 .280 .000 .000 .000 . .0
64 64 64 64 64 64 64 64 64
.055 .129 .456** .230 .344** .424** .440** .483** .640** 1.0
.663 .310 .000 .067 .005 .000 .000 .000 .000
64 64 64 64 64 64 64 64 64
.098 .164 .293* -.026 .215 -.050 .298* .396** .125 .2
.443 .196 .019 .841 .088 .696 .017 .001 .327 .0
64 64 64 64 64 64 64 64 64
.228 .002 .490** .219 .369** .535** .320* .423** .350** .5
.070 .987 .000 .083 .003 .000 .010 .000 .005 .0
64 64 64 64 64 64 64 64 64
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
Pearson CorrelationSig. (2-tailed)
N
raining !el"s to in#rease
"rod$#ti%it& ' a#!ie%e org
goal
raining "rogras are
ell "lanned
raining Progra are o
s$i#ient d$ration
raining is "eriodi#all&
e%al$ated ' i"ro%ed
raining Progra
e"!asis on anagerial
' te#!ni#al #a"a+ilities
raining is gi%en
ade,$ate i"ortan#e
"lo&ees are
s"onsored or trainig
"rogras
S"onsored e"lo&ees
tae training serio$sl&
"lo&ees "arti#i"ation
in deterining training
needs
!e ,$alit& o training is
e/#ellent
/ternal training "rogra
are ell e/ained
raining "rogra is elldesigned ' idel& s!ared
raining
!el"s to
in#rease
"rod$#ti%it& '
a#!ie%e orggoal
raining
"rogras areell "lanned
raining
Progra are
o s$i#ientd$ration
raining is
"eriodi#all&
e%al$ated 'i"ro%ed
raining
Progra
e"!asis on
anagerial '
te#!ni#al#a"a+ilities
raining is
gi%en
ade,$atei"ortan#e
"lo&ees
are
s"onsored
or trainig"rogras
S"onsored
e"lo&ees
tae trainingserio$sl&
"lo&ees
"arti#i"ation
in deteriningtraining needs
!e ,$a
o traininis e/#elle
Correlation is signii#ant at t !e 0.01 le%el (2-tailed).**.
Correlation is signii#ant at t !e 0.05 le%el (2-tailed).*.
Int!rpr!tat#on? the correlation test is used to lin+ one factor ith all the other factors in
order to +no hich the most significant factor and hich factor is most positively
BABASAB PATIL Page %%
8/13/2019 Best One to Use for Elearning
56/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
correlated to each other. and helps us to decide on the factors hich are important in
designing the training program
#earson correlation as effective for my study as the study made use of the nominal
scale in the ;uestionnaire.
in the a"ove correlation ta"le the point at hich the ro and column intersects and
there is an star mar+6 that factor is the most significant factor. if there is one star sign that
factor is positively correlated at /./1 level of significance and hen there is 2 star mar+s
that factor is positively correlated at /./% level of significance.
This ta"le gives us the clear idea a"out the important factors that are essential for
effective training and development programs. hen the ros and columns intersect and it
has a negative sign those factors cannot "e correlated at all or those factors are not at all
significant.
Therefore e can clearly ma+e out from the a"ove ta"le the significant and not so
significant factors in the correlation ta"le.
BABASAB PATIL Page %)
8/13/2019 Best One to Use for Elearning
57/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ %elps to i!&re"se prod&ti'ity ( "&%ie'e or$ $o"l
33 33.0 33.0 33.067 67.0 67.0 100.0
100 100.0 100.0
so(e)!at agreestrongl& agree
otal
alid
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining !el"s to in#rease "rod$#ti%it&
raining !el"s to in#rease "rod$#ti%it& ' a#!ie%e org goal
strongl& agreeso(e) !at agree
Per#ent
70
60
50
40
30
20
10
0
BABASAB PATIL Page %*
8/13/2019 Best One to Use for Elearning
58/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ pro$r"ms "re )ell pl"!!ed
8 8.0 8.0 8.0
3 3.0 3.0 11.0
21 21.0 21.0 32.0
68 68.0 68.0 100.0
100 100.0 100.0
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining "rogra(s are )ell "lanned
raining "rogra(s are )ell "lanned
strongl& agree
so(e) !at agree
neit!er agree nor di
so(e) !at disagree
Per#ent
80
60
40
20
0
BABASAB PATIL Page %,
8/13/2019 Best One to Use for Elearning
59/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ Pro$r"m "re o* s**i&ie!t dr"tio!
5 5.0 5.0 5.0
6 6.0 6.0 11.0
51 51.0 51.0 62.0
38 38.0 38.0 100.0
100 100.0 100.0
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining Progra( are o* s$**i#ient d$ration
raining Progra( are o* s$**i#ient d$ration
strongl& agree
so(e) !at agree
neit!er agree nor di
so(e) !at disagree
Per#ent
60
50
40
30
20
10
0
BABASAB PATIL Page %
8/13/2019 Best One to Use for Elearning
60/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ is periodi&"lly e'"l"ted ( impro'ed
8 8.0 12.5 12.5
39 39.0 60.9 73.4
17 17.0 26.6 100.0
64 64.0 100.0
36 36.0100 100.0
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issingotal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining is "eriodi#all& e%al$ated ' i("ro%ed
raining is "eriodi#all& e%al$ated ' i("ro%ed
strongl& agreeso(e) !at agreeneit!er agree nor di
Per#ent
70
60
50
40
30
20
10
0
BABASAB PATIL Page )/
8/13/2019 Best One to Use for Elearning
61/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ Pro$r"m emp%"sis o! m"!"$eri"l ( te&%!i&"l &"p"bilities
1 1.0 1.6 1.6
2 2.0 3.1 4.7
22 22.0 34.4 39.1
39 39.0 60.9 100.0
64 64.0 100.036 36.0
100 100.0
strongl& disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
e("!asis on te#!ni#al and (anagerial s.ills
raining Progra( e("!asis on (anagerial ' te#!ni#al #a"a+ilitie
strongl& agree
so(e) !at agree
neit!er agree nor di
strongl& disagree
Per#ent
70
60
50
40
30
20
10
0
BABASAB PATIL Page )1
8/13/2019 Best One to Use for Elearning
62/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ is $i'e! "de+"te import"!&e
4 4.0 6.3 6.3
5 5.0 7.8 14.1
26 26.0 40.6 54.7
29 29.0 45.3 100.0
64 64.0 100.0
36 36.0
100 100.0
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining is gi%en ade,$ate i("ortan#e
raining is gi%en ade,$ate i("ortan#e
strongl& agree
so(e)!at agree
neit!er agree nor di
so(e) !at disagree
Pe
r#ent
50
40
30
20
10
0
BABASAB PATIL Page )2
8/13/2019 Best One to Use for Elearning
63/74
8/13/2019 Best One to Use for Elearning
64/74
8/13/2019 Best One to Use for Elearning
65/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Employees p"rti&ip"tio! i! determi!i!$ tr"i!i!$ !eeds
2 2.0 3.1 3.1
7 7.0 10.9 14.1
8 8.0 12.5 26.6
36 36.0 56.3 82.8
11 11.0 17.2 100.064 64.0 100.0
36 36.0
100 100.0
strongl& disagree
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agreeotal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
-("lo&ees deter(ine training needs
-("lo&ees "arti#i"ation in deter(ining training needs
strongl& agree
so(e) !at agree
neit!er agree nor di
so(e) !at disagree
strongl& disagree
Per#ent
60
50
40
30
20
10
0
BABASAB PATIL Page )%
8/13/2019 Best One to Use for Elearning
66/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
T%e +"lity o* tr"i!i!$ is e-&elle!t
5 5.0 7.8 7.8
16 16.0 25.0 32.8
43 43.0 67.2 100.0
64 64.0 100.0
36 36.0
100 100.0
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
!e ,$alit& o* training is e/#ellent
-!e ,$alit& o* training is e/#ellent
strongl& agreeso(e) !at agreeneit!er agree nor di
Per#ent
80
70
60
50
40
30
20
10
0
BABASAB PATIL Page ))
8/13/2019 Best One to Use for Elearning
67/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
E-ter!"l tr"i!i!$ pro$r"m "re )ell e-"mi!ed
1 1.0 1.6 1.6
14 14.0 21.9 23.4
20 20.0 31.3 54.7
29 29.0 45.3 100.0
64 64.0 100.036 36.0
100 100.0
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
-/ternal training "rogra( are )ell e/a(ined
-/ternal training "rogra( are )ell e/a(ined
strongl& agree
so(e) !at agree
neit!er agree nor di
so(e) !at disagree
Per#ent
50
40
30
20
10
0
BABASAB PATIL Page )*
8/13/2019 Best One to Use for Elearning
68/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
Tr"i!i!$ pro$r"m is )ell desi$!ed ( )idely s%"red
1 1.0 1.6 1.6
4 4.0 6.3 7.8
16 16.0 25.0 32.8
43 43.0 67.2 100.0
64 64.0 100.036 36.0
100 100.0
so(e)!at disagree
neit!er agree nor
disagree
so(e)!at agree
strongl& agree
otal
alid
S&ste(issing
otal
re,$en#& Per#ent alid Per#ent
C$($lati%e
Per#ent
raining "rogra( is )ell designed ' )idel& s!a
raining "rogra( is )ell designed ' )idel& s!ared
strongl& agree
so(e) !at agree
neit!er agree nor di
so(e) !at disagree
Pe
r#ent
80
60
40
20
0
BABASAB PATIL Page ),
8/13/2019 Best One to Use for Elearning
69/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
0INDINA!
Training helps to increase productivity and achieve the goals of the
organi8ation
Training programs are ell planned in the organi8ation.
The training given in organi8ation is not of sufficient duration.
The training programs are not evaluated periodically.
The training programs strongly focus on technical and managerial
capa"ilities..
The training programs are not given ade;uate importance due to the
or+ pressure in the organi8ation.
Employees@ attitude toards the training programs is casual=informal.
There is no involvement of employees in determining the training need
analysis.
The ;uality of training programs in the organi8ation is excellent..
The training programs are ell designed and idely shared in the
organi8ation.
BABASAB PATIL Page )
8/13/2019 Best One to Use for Elearning
70/74
8/13/2019 Best One to Use for Elearning
71/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
inputs to output +no their understanding a"out the training programme
conducted
Training program should evaluate the a"ilities6 competencies and potentials of the
trainees for a particular o" or or+ s+ills.
It should aim to narro don the gap "eteen expected level of performance and
the actual level of performance.
It should provide ne recruits or trainees a scientific pace for im"i"ing the
+noledge and s+ills re;uired to discharge their duties and responsi"ilities
meaningfully and purposefully.
The company should conduct training programs at regular intervals6 hich helps
the employees to enhance their +noledge for their current o"s.
The company should design the training program "ased on the current
re;uirement6 hich includes development of technical s+ills6 personality
development6 time management6 computer +noledge etc.
The training session should "e made more interactive and participative so that
trainees and trainer are in constant interaction
BABASAB PATIL Page *1
8/13/2019 Best One to Use for Elearning
72/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
CONCLUSION
'ccording to the study conducted e can conclude that the overall satisfaction level of
employees in relation to the training programs is moderate.
the employees agree that the training programs helps to increase productivity and achieve
the organi8ational goal.
The employees said that the training programs in the organi8ation are ell planned "ut
they are not satisfied ith the duration of the training program and the are also not
satisfied ith the evaluation process of training program6 they are not evaluated
periodically.
The training programs in the organi8ation strongly focus on the technical and managerial
capa"ilities "ut these programs are not given ade;uate importance sometimes "ecause of
the or+ pressure.
The employees do not ta+e the training programs seriously6 as there are no strict rules and
regulations to attend the training programs.
The employees are not involved in determining the training need analysis. The training
programs are fixed "y the top management.
BABASAB PATIL Page *2
8/13/2019 Best One to Use for Elearning
73/74
8/13/2019 Best One to Use for Elearning
74/74
TRAINING & DEVELOPMENT SURVEY AT BSNL
R!port/
'nnual &eport of haratiya !anchar Nigam -imited H!N-
2//)52//* ##5 151/
A#UR#