6th INTERNATIONALBENCHMARKING CONFERENCE

Suresh LullaFounder & Director, BestPrax Club Pvt. Ltd.

Mumbai, India

6-7 MARCH 2012

B E N C H M A R K I N G & I N N O VAT I O N

How benchmarking can support aculture of innovation?

B E N C H M A R K I N G & I N N O VAT I O N

Post World War I, European generals were trying to findthe best way to move solders, horses and equipment

from one place to another

PROBLEM

BENCHMARKING

The European generals recognized that a circus facessimilar transportation problem on an ongoing basis

BENCHMARK

PT Barnum’s Circus successfully transported personnel,equipment, and animals from one US town to another

INNOVATE

These European generals studied what made Barnum’sCircus transportation so smooth and efficient

They then adapted/innovated and applied these “bestpractices” to improve their own armies’ transportation

LEARNING POINTS

1. When trying to do anything better, study how thosewho are world class do it

2. Others may have already solved the problem

LEARNING POINTS (contd.)

3. Consider those organizations who have similarprocesses, but who may be in an entirely differentbusiness or industry

4. By learning from the best, organizations can applybest practices to improve their own processes.

M AN AGI NG FORI N N OVATI ON

Innovation means making

meaningful change to improve

an organization’s programs,

services, processes, operations,

and business model

Innovation

should lead your organization

to new dimensions of

performance

Organizations should be led

and managed so that

innovation becomes part of

the learning culture

Innovation

should be integrated

into daily work

Innovation

builds on the accumulated

knowledge of its people

SCORING GUIDELINES

For Performance Excellence

BASICISO 9000

Problem Solving

INTERMEDIATESix Sigma

Managing for Quality

ADVANCEDReliability Management

Quality of Management

BENCHMARKBenchmarking of Best Practices

Innovation

ARAVIND EYE HOSPITAL

BestPrax Club Pvt. Ltd.info@bestpraxclub.com | www.bestpraxclub.com

THANK YOU