BEING THE BRAND - · PDF fileMarty Neumeier, Zag “A brand is a customer’s gut...

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BEING THE BRAND

Doug Burgett

Creative Director Enrollment ManagementUniversity of Illinois

To be the brand is to appropriately embody the same principles of the brand you’re representing.

marines.com

To be the brand is to engage and influence.

Bra

nd

En

gag

em

en

t

Brand InfluenceUnknown

Entities

You

Employer,

Friends, etc.

Things you

consume,

follow, etc.

Being the Brand

BRAND BASICS

Marty Neumeier, Zag

“A brand is a customer’s gut feeling about

a product, service, or company.”

“Your brand exists only in someone’s mind.”

forbes.com/sites/jerrymclaughlin/2011/12/21/what-is-a-brand-anyway/#5cd70db02a1b

Jerry McLaughlin

Mind

Gut

Brands live here.

Strong brands create positive vibes.

BRAND STRATEGY

Huh?

vpcomm.umich.edu/brand/brand-strategy

vpcomm.umich.edu/brand/brand-strategy

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Branding Enrollment

Happy & Helpful

Excellence

Strong brands create positive vibes.

AUDIENCE KNOWLEDGE

COMMUNICATIONS

CUSTOMER SERVICE

ENGAGEMENT

“At McDonald’s, people are

the face of our Brand.”

corporate.mcdonalds.com/mcd/sustainability/people.html

CULTURE

THANK YOU

Doug Burgett dougburgett.net