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© 2011 AudioCodes Ltd. All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating toUnified Communications
with Microsoft Lync
Session #6Branch Office
Deployments & Survivability
July 2012
The audio portion of today’s program is available via your PC speakers/headphones or by dialing:
+1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Housekeeping….
• To reduce interrupts and noise, all lines will remain on mute• To pose a question/comment, please use the Q/A menu• A link to the recording of today’s presentation and the slide
deck will be sent in a few days via email. • Want early access to the slides?
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The audio portion of today’s program is available via your PC speakers/headphones or by dialing:+1-719-457-6443, passcode: 679799
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Great Drawings!Nine opportunities to win!
• To enter the drawing, you must complete the survey to be presented at the end of today’s session (on-demand viewers too!)
• Drawing for Vacation Voucher will occur after the last session and be based on all survey responses collected during the webinar series
• Up to eight chances per person to with the Vacation Voucher• Drawing for the iPad will be held at the end of each month and selected from survey responses for that month • One chance per person per month for the iPad drawing• Winners will be notified via email• Only US Legal Residents are eligible• Complete drawing rules can be found at: http://www.audiocodes.com/uc-migration-series
8 x iPad 3s
$2,000 Vacation Voucher!
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
UC Migration with Microsoft Lync Series
Branch Office Deployments and SurvivabilityCall Recording and Compliance with UCUnified Messaging - Integrating the Desktop
Implementing IM/Presence/Voice & VideoEmergency Services and E911 with UCMoving off the PBXSIP Trunking – Turning on the Cost SavingsUC Mobility - Taking it on the Road
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Presenters
Alan D. PercySr. Director, Marketing NA Tarek Radi
Senior Program Manager
Alex BeletskyMicrosoft Solution Architect
and Principal
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Today’s Agenda
What’s Next?Survey / FeedbackQ/A
Introductions and HousekeepingSurvivability and Branch Offices - AudioCodesIntroduction to the SBA - MicrosoftA Customer Experience – SentriSBA Product Portfolio - AudioCodes
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Vertical Markets with Branch Offices
Financial Services and
Insurance
Education Government(Federal, State
and Local)
Retail
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Why Worry?
Phone Service Restored after VandalismApril 9, 2009
Some 17 hours after critical fiber-optic cables were cut by someone who climbed down a manhole early Thursday morning, phone service was finally restored to Morgan Hill and Gilroy and parts of Santa Cruz and San Benito counties.
But earlier in the day it was as if time turned back a generation. No landlines. No cell phone service. No Internet connection or working ATMs.
If people had emergencies, they were told to run outside and flag down passing patrol cars or drive to the nearest fire station. Firefighters perched on a hilltop to scout for fires. Banks locked their doors, issued handwritten receipts for deposits and allowed only one person inside at a time.
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Range of Architectures
Fully Centralized Fully Distributed
?
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Fully Distributed Architecture
Router /Switch
Router /Switch
Router /Switch
Router /Switch
Branch #1
Branch #2
Branch #3
Branch #4
PSTN Lync
PSTN Lync
PSTNLync
PSTNLync
Corporate WAN
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Fully Centralized Architecture
Corporate WAN
PSTNVoIP
Gateway
Router /Switch
Lync
Router /Switch
Router /Switch
Router /Switch
Branch #1
Branch #2
Branch #3
Branch #4
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
What’s Realistic?
• No one solution is perfect for all enterprises• Hybrid Centralized / Distributed Architecture
• Balancing the benefits of each• Mitigating the risks
Fully Centralized Fully Distributed
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Answer: Hybrid Architecture with Branch Appliances
Router /Switch
Router /Switch
Router /Switch
Router /Switch
Branch #1
Branch #2
Branch #3
Branch #4
PSTN SBA
PSTN SBA
PSTNSBA
PSTNSBA
Corporate WAN
PSTNVoIP
Gateway
Lync
Branch Office Deployments and
Survivability7/17/2012
Presented by:Tarek RadiTitle: Senior Program Manager, Lync Partner and Customer EngineeringEmail: tarekr@microsoft.comOffice: +1-425-704-9081
DisclaimerThis document is provided “as-is”. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it. This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You man copy and use this document for your internal, reference purposes.Feedback You have no obligation to give Microsoft any suggestions, comments or other feedback (“Feedback”) relating to these Materials. However, any Feedback you voluntarily provide may be used in Microsoft products and related specifications or other documentation (collectively, “Microsoft Offerings”) which in turn may be relied upon by other third parties to develop their own products. Accordingly, if you do give Microsoft Feedback on any version of these Materials or the Microsoft Offerings to which they apply, you agree: (a) Microsoft may freely use, reproduce, license, distribute, and otherwise commercialize your Feedback in any Microsoft Offering (b) you also grant third parties, without charge, only those patent rights necessary to enable other products to use or interface with any specific parts of a Microsoft product that incorporate your Feedback, and (c) you will not give Microsoft any Feedback (i) that you have reason to believe is subject to any patent, copyright or other intellectual property claim or right of any third party, or (ii) subject to license terms which seek to require any Microsoft Offering incorporating or derived from such Feedback, or other Microsoft intellectual property, to be licensed to or otherwise shared with any third party.
© 2011 Microsoft Corporation. All rights reserved
Agenda What is a Survivable Branch Appliance (SBA)?
Best practices in deploying SBAs with Microsoft Lync 2010
SBA qualification process through the Lync OIP
What is an SBA?Purpose-built hardware device/appliance Provides Voice High Availability (HA) for Branch users
Goal = maximizing branch office user productivityAchieved by enabling high availability voice for branch officesUsers can place & receive voice calls @ remote branch during WAN failure.Optimized for resilient multi-modal communicationSold and supported by UC Partners (up to 1000 users)Centrally Managed from the Datacenter
Data Center
Lync Server
PoolEdge
Server SBA
Branch OfficePSTN
WAN
Blade server with…
Window Server 2008 R2 +
Microsoft Lync Server 2010 Mediation Server
+Registrar
+PSTN Gateway
Voice Customer Momentum
ChungHwa Telecom
For more details, visit http://www.lync.com and view the case studies
Market Statistics for Branch Size
Enterprise = 500 or more PCsUpper Midmarket = 250 to 499 PCsCore Midmarket = 50 to 249 PCs
SBAv2 specification1. Reduces deployment costs
Non-ECC MemoryCan now target branches <25 users
2. Also for virtualizationSBA running in Guest OS or as a Host OSallows multiple virtualized applications to run
3. UCMA supportAbility to include IVR, Call Center apps, bandwidth optimization & other value added apps for a serverless office.
4. 3G/4G support
CircuitPacket
Users
Large Branch (>1000 users)
Medium Branch - (25 to 1000 users)
Summary of Branch Resiliency Options
25
1000
Survivable Branch Server or
Standard Edition Server & Separate Media
Gateway
SBAv1 or v2
SBA
Data Center
Active Directory
AD & DNS
PSTN
WAN
Small Branch (<25 users)SBAv2
0
SBA DeploymentSimple, Easy, Repeatable
Technician connects
to WEB based GUI, IP Configuration.
SBA Drop Shipped to Branch with Software installed
Join to Domain & complete SW configuration.
Start CS services.
Finish GW Config and test PSTN Connectivity with temp user account.
Active Directory Computer
Add SBA to the Topology.
Move Usersto the SBA.
Enable CS Replication.SBA downloads topology & configuration.Request & Assign Certs.
Lync Partner Technician (Branch)
Lync Admin (Data Center)
Centralized SBA ManagementCentralizing Move, Add, Changes
Branch Office(s)SBA receives & processes
replication
Change Normalization RulesChange Routing RulesChange User Policies
Lync Central Management Server
Store ConfigurationReplicate to SBA
Replicated to the SBA
Lync Admin (Data Center)
Branch
Data Center
Lync Server Enterprise Edition Pool
Lync Server 2010 Discovery
Lync Server Director
Branch Office
SBA
BobBob
Active Directory
Active Directory Domain Services
Domain Name Server
2. TLS to Director Pool. SIP Register
1. DNS SRV Query
3. https;//PoolFQDN/CertSvc
5. SIP Register
4. Certificate Replication
6. SIP-TLS* Register200 OK
(Cert Auth)Client caches SBA FQDN**
And IP Address
Response: (Multiple) Director Pool FQDN
Response: 401 Redirect to Cert Provisioning
Response: 301 RedirectPrimary: SBA FQDN, Backup: EE Pool
FQDN
IIS - IWA Auth Get Certificate
SBA DownUsers register
w/Backup registrar in the datacenter
WAN DownBranch user: No
changeExternal: Register to
pool
Normal ModeUser Registers with
SBA
Branch Client Registration Different outage Scenarios
SBA
Data Center
Lync Server Pool
EdgeServe
r
PSTNWAN
SBA
Data Center
EdgeServe
r
PSTNWAN
SBA
Data Center
EdgeServe
r
PSTNWAN
Lync Server Pool
Lync Server Pool
SBA - User ExperienceFeatures Available with WAN Down
PSTN Inbound and Outbound calls
Intra-Site calls, Inter site calls (PSTN Rerouting)
Hold, Retrieve, Transfer
Authentication, Authorization
Voicemail Deposit
Voicemail Retrieve (through PSTN)
Call Forwarding, SimulRing, Boss-Admin, Team-call
Call Detail Records (CDR)
All 2 Party Intra Site communications
Audio Conferencing through PSTN
Contact SearchFeatures Unavailable
Inter-site Data (IM, App Sharing, etc.)
Conferencing (IM, Video and Web)
Presence & DND based routing
Modify Presence or Change Call Forwarding Settings
Contact List
Response Group and Call Park
WAN UpAll Features Available
WAN DownBasic Voice Features Available
Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition
Branch Client Media and Signaling PathsWAN Available
MediaSignaling
Intra-BranchSignaling/media don’t traverse
WANSBA routes the call between the
users
SBA
Data Center
Lync ServerPool
EdgeServe
r
PSTNWAN
Branch PSTN CallsSBA sends call to the PSTN
No WAN involved
SBA
Data Center
Lync Server Pool
EdgeServe
r
PSTNWAN
Inter-Branch / HQ Calls
Signaling/media traverse WANSBA routes the call to the other
pool
SBA
Data Center
Lync Server Pool
EdgeServe
r
PSTNWAN
Branch User through Edge
Call Routing through SBAWAN used for Signaling, not
Media
SBA
Data Center
Lync Server PoolEdge
Server
PSTNWAN
Branch Client Media and Signaling PathsWAN Available
MediaSignaling
Intra-Branch CallsTwo-party voice/video/IM/App
SharingAudio Conferencing through
PSTNNo Presence or Video
Conferencing
SBA
Data Center
Lync Server Pool
EdgeServe
r
PSTN
WAN
Inter-Branch/HQ Calls
SBA Initiates PSTN ReroutingMedia is over PSTN (Voice
Only)
SBA
Data Center
Lync Server Pool
EdgeServe
r
PSTN
WAN
Branch Client Media and Signaling PathsKey Failure Scenarios: WAN Down
MediaSignaling
SBA DownClients register w/Backup Registrar
in DCFunctionality driven by pool over
WAN No functionality loss
SBA
Data Center
Lync Server pool
EdgeServe
r
PSTN
WAN
External Branch User
Remote user has full functionality (excepting
inbound PSTN) through data center pool
SBA
Data Center
Lync Server pool
EdgeServe
r
PSTN
WAN
Branch Client Media and Signaling PathsKey Failure Scenarios: Edge User & SBA Down
MediaSignaling
3G/4G Branch Routing
Data Center
Lync Server
PoolEdge
Server
GW
Branch Office
PSTN
WANUSB
3G/4G
3G/4G
Router
SignalingMedia
Steps for SBA Qualification for Lync 2010
Sign Up
• Join Microsoft Connect
• Join Microsoft Partner Network • Sign NDA
• Get access to interoperability specification, test plan, and test tool
• Complete self- test matrix using test tool
• Sign test / support contract with TekVizion
• Review self-test results with Microsoft and TekVizion
•Pass formal test with TekVizion
For detail, visit the web site at http://technet.microsoft.com/UCOIP
The Microsoft UCOIP team can be contacted at msucoip@microsoft.com
• Join TSA Net • Create Office Lync Server Quick Start Guide
• Provide URL for SBA for Technet web page
• MSFT promote qualified SBA to its channel
Qualified
Partner
Formal Test
Self Test
e.g. Lync Qualified AudioCodes SBAs
Qualified SBA Partnersas of 7/16/2012
Visit technet to see the complete partner list and their URLsService coverage is based on the availability of local number serviceMany service providers trial offer for Lync customers Some service providers have reseller program for SI partners
C
E
D
F
Power
Fault
Locator BA
ProCurve NetworkingHP Innovation
ConsoleReset Clear
Auxiliary Port
ProCurve Switch 5400zlManagement ModuleJ8726A
InternalPower
PoEPwr
2
1
2
4
1
3
PoE
Temp
Fan
Flash
DIMM
Mgmt
ChasTest
LED ModeModules
Status
Act
FDx
Spd Usr
PoE
H
J
LK
I
G
F
D
B
E
C
AProCurveSwitch 5406zlJ8697A PoE
Usezl Modules
only
zlHP ProCurveONE Services
zl Module J9154A
moduleUSB Port
ModuleStatus
ModuleLocator
HDDStatusModule
Shutdown
HDDActivity
NetworkActivity
CompactFlashStatus
ONE Services Module
zlProCurve
4p 10G CX4zl Module J8708A
1 2 3 4
10-GbE CX4 Ports
1 2 3 4
zlProCurveGig-T/SFPzl Module J8705A PoE-Integrated 10/100/1000Base-T Ports (1-24) - Ports are IEEE Auto MDI/MDI-X
1 5
62
3
4
7 11
128
9
10
13 17
1814
15
16
19
20
23
24
21
22
Use ProCurvemini-GBICs
and SFPs only
zlProCurve24p Gig-Tzl Module J8702A PoE-Integrated 10/100/1000Base-T Ports (1-24) - Ports are IEEE Auto MDI/MDI-X
1 5
62
3
4
7 11
128
9
10
13 17
1814
15
16
19 23
2420
21
22
MS BOA
Call To Action For Lync deployments:
Work with qualified SBA for your Lync deployment
Introduce your SBA provider to the qualification program, if not already qualified for Lync
Contact msucoip@microsoft.com for questions
Additional resourcesVoice Resiliency in Lync Server 2010http://technet.microsoft.com/en-us/library/ff799213.aspx
Deploying a Survivable Branch Appliance or Server http://technet.microsoft.com/en-us/library/gg398849.aspx
Lync Case Studieshttp://lync.microsoft.com/en-us/why-choose-lync/Pages/case-studies.aspx
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows Lync and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot
guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Branch Office Survivability – Real World Experiences
Alex BeletskyMicrosoft Solution Architect
and Principal
Microsoft Awards
2012 East Region Partner of the Year
Northeast Partner of the Year
2012, 2011 & 2010
Only Partner to Win 3 Consecutive Years
2011 Awards Voice & VTSP
Office LocationsNYC, MA, RI, & Upstate NY
Off-Shore OfficeIsrael - Development &
Engineering
Business since 1999
Ignite the Power of Microsoft
Professional ServicesManaged Services
Cloud Services
About Sentri
Case Study 1: Lync - Coexistence
Project Requirements:• Implement a standard IM/Presence System
for everyone in the company• Bring Web and Audio Conferencing in-house
to realize savings• Provide ability to integrate into Video
Conferencing platform when required• Provide a slow migration with little to no
impact on the user base in a way where Cisco can be decommissioned in the future without re-architecting the solution
Current Situation:• Currently on Cisco• External Conferencing Service• No integrated internal
IM/Presence• Still on Contract with Cisco for
24 months
Solution:• Implemented Lync in line with current Cisco Environment• Implemented reciprocal Dial plans to allow interoperability• Enabled Lync conferencing for all employees• Completed the project in 8 weeks from planning to fully deployed
Case Study 2: Lync - Replacement
Project Requirements:• Implement Lync as a PBX• Competitive situation with Cisco• Implement a standard IM/Presence System
for everyone in the company, including UK, Europe and China
• Bring Web and Audio Conferencing in-house to realize savings for internal and external meetings
• Cutover over a weekend
Current Situation:• Previously on Cisco• External Conferencing Service• No integrated internal IM/Presence• Cisco system end of life requiring
replacement• Need to be able to easily integrate
into Video platforms• Required multi-national solution
Solution:• Upgrade Exchange to 2010 and implement UM• Bring up Lync alongside of Cisco for testing purposes• Implement SIP trunking for conferencing along side PRIs for inbound dialing• Deployed local Lync pool in Europe to serve that market• Improved employee productivity by allowing real-time access anywhere in the world
without a VPN• Replaced WebEx with Lync conferencing which is saving money every month
© 2011 AudioCodes Ltd. All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Migrating toUnified Communications
with Microsoft Lync
Session #6Branch Office
Deployments & Survivability
July 2012
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
AudioCodes - Survivable Branch Appliance (SBA)
Mediant 800 Mediant 1000 Mediant 2000Target Applications Small Branch Mid Density Applications High Density Applications
Maximum Channels 24 120 480
Maximum Registered Users 500 1,000 1,000
Supported Voice Configurations FXS, FXO, BRI, E1/T1(Factory Configured)
FXS, FXO, BRI, E1/T1(Field Upgradable)
E1/T1 (Software Scalability)
LAN Ports 12 ports with POE 3 ports (MSBG only) none
Voice Coders G.711, G.726, G.723.1, G.729A, GSM-FR, MS-GSM, Microsoft RTA
Supported Operation Modes Media Gateway , MSBG (WAN Access, LAN & Data Routing)
and E-SBC
Media Gateway , MSBG (WAN Access, LAN & Data Routing)
and E-SBC
Media Gateway
CPU Intel Atom 1.6 GHz Core2 Duo 1.5 GHz Core2 Duo 2.16 GHz
Fax and Modem Transport T.38 compliant (real time fax), Automatic bypass to PCM or ADPCM
Power Supply Universal 90-260 V AC Universal 90-260 V AC or redundant AC Universal 90-260 V ACor redundant AC,
or single -48 V DC
Physical 320mm x 345mm x 1U 1U high, 19-inch wide rack mount
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Partners: Get started with your NFR / Lab Discount!
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Our Next Session
Call Recording and Compliance with UCPartners: August 14, 2012 End-Users: August 16,
2012• Needs and Challenges• Applications for Call Recording• Compliance and Regulation• Best Practices - SmartTAP Call Recording• Customer Case Study
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Survey Time!
$2,000 Vacation Voucher!
We appreciate your feedback!Please complete the short surveyhttp://www.surveymonkey.com/s/UCMIGRATION6
8 x iPad 3s
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Q/A and To Learn More:
• Questions: Use the Q/A menu on Live Meeting• To request immediate follow-up: www.audiocodes.com/Lync• More on Lync solutions:
• Whitepapers• Recorded webinars• Videos• Datasheets/Brochures
• Social Media• LinkedIn - AudioCodes / Lync Resource Center Group• Twitter – @AudioCodes or @AlanDPercy Booth #808
October, 2-4, 2012Austin, TX
See us at:
© 2011 AudioCodes Ltd. All rights reserved.
AudioCodes Confidential Proprietary
Copyright 2012 AudioCodes, Ltd. All rights reserved. No duplication or re-broadcast without explicit permission.
Thanks!
More on Lync solutions at:www.audiocodes.com/Lync
Alan D. PercyAlan.percy@audiocodes.com
Twitter: @AlanDPercy