Quality

Speed

Competency

Development

Reducing impact of

Attrition

Innovation

Productivity

Customer Intimacy

* C&SI – Atos Consulting & Systems Integration

Bid

Workspaces Bid

Reusables

Bid

Collaterals Bid factory

Global Delivery

Center KMS Project

KMS

Demand

Management e2e Project

Management Application

management

Project Debrief Central Reuse Bid & Deal Solution KMS

Mega-Account

KMS KM blue-print for

large accounts

Integrated

Account KMS

Portfolio

KMS

Client

Community

Transactional KM (Incident &

Problem Mgt.) Transition &

Transformation

KM

C&SI KM Portal

Partner &

Alliance KMS

SAP-

Competency

Center KM

CSI key

Commu

nities

Customer

Innovation Pool

Delivery Capitalize what delivered Opportunity Realization

implemented

in 12 large

accounts

8 customer

focused

K-academies

significantly helping

service quality

and CSAT

The KM processes in a large European telecom account esp. in

Application Management resulted into reusability, productivity

improvement and significant Shift-Left. Happy to have a systematic

approach and governance to make this possible. Thanks to ADM

team

A standard blueprint comprising six

KM solutions for customer

engagement teams, developed based

on the best practices from large

customer engagements

Alexander Schaefer

Head – C&SI telecom account operations, Atos

Reuse scenario

Initial scenario

95000+ K-solutions

from 300+

contracts

reuse leading to

3-5%

productivity

gains

robotic process

automation in

15 contracts

Ensuring reuse of knowledge gained

from each incident & enhancement

on customer’s applications

11000+

validated

reusables

115+

daily unique

visitors

reusables

from 14

org. units

Global aggregation of ‘mission-

critical’ reusables across C&SI value-

chain

850+

high quality

reusables

10K docs

capitalized

from 475+

bids

Resulting

into ~30%

reuse for

new bids

C&SI DS-KMS has been a great enabler of aggregation and

standardization of bid content in C&SI. This helps saving the time of experts’ and also to improve the quality of solutions through continuous improvisation leading to higher win-ratio

One-stop shop global knowledge

exchange dedicated to bid & deal

assurance teams in countries and

global

Axel von Kleist Head of Global Deal Solution C&SI AM, Atos

7000+

active

communities

194

average

community size

87 success

stories from

client

communities

Community model to fuel sharing of

people’s ‘business-insights’ leading

to innovations

At Atos, communities are key to create culture of client centricity,

accelerate digital transformation and eventually enhance employee

engagement. It’s a great lever for connecting people to knowledge in the global organization

Marc Bovens

Group Head – SC&KS, Atos

5500+

registered

users

400+

visitors per

day

73

demo custom

solutions

Empowering SAP consultants with

quick ramp-ups, people-to-people

learning & latest trends in SAP

technologies

manish.saxena@atos.net

Head – KM & Collaboration, C&SI, Atos

+49 163 1666615

About Atos