Post on 02-Jul-2018
Communication WithinWhy is it so difficult?
Consulting
Four Generations in the workplaceAt the same time!
For the first time in History….
1945 or earlier Traditionals
1946 - 1964 Boomers
1965 - 1976 Generation X’ers
1977-1990(or beyond)
If you were born….
Generation Y or
Millennials
TRADITIONALS
BOOMERS
GEN X’ers
MILLENNIALS
WORKFORCE TODAY15%
50%
30%
5%
ANTICIPATED CHANGES ?
The single largest problem in any practice……..
Why ?
CommunicationQuestion
WE REMEMBER
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we discuss with others
80% of what we personally experience
95% of what we teach others
The way that we communicate is dictated by the culture in which we grew up…..
Things that Influence us
Communication
T F ?
attitudes behaviors
expectations habits
motivational buttons
What influences us ?historic events
Traditionals……..What Happened ?
Influential Events ?
WW II Atomic Age
Rock and Roll
What else???
Traditionals……..Respect their values & beliefs which are
probably much more Conservative thanyours
Loyal - Respectful
Several wars – everything changed
Most have worked very hard jobs
BoomersInfluences ?First Nuclear Power PlantViet Nam War
Civil Rights ActMoon Landing
BoomersVery strong work ethicOpt for a reasonable approachCompromisePre-technology had to learn Largest group in work forceMost educated
Gen X’ers
Influences ?
Rise of the PC
Desert Storm
Valdez Oil Spill
Economic Uncertainties
Gen X’ers
Value efficiency
Want a balance with work
and personal life
Independent
Resilient
Adaptable
Millennials
Influences ?
Social Media
Columbine
Parental
Relationships
MillennialsLots of energy
Technology - an integral part
Active Social Lives
Want to prove themselves
Very open minded
Go Getters want to move forward
Quickly ! Specific Instructions
Millennials
No memory of a sound economy
Always been at war
Future is Uncertain
Goal oriented
Unknowns
Conceptionsthe way in which something
is perceived or regarded
I-PADTraditionals X’ers & Millennials
CHALLENGES ?TRADITIONALS ?
BOOMERS ?GEN X’ers ?
MILLENNIALS ?
your thoughts……….?
Take Aways ?
We are all Different
We need to respect others view points
Strengths and Weaknesses
Take Aways ?
What About Teams ?
Every member contributes
Take advantage of the synergies !
CommunicationChallenges
SHOULD YOU COMMUNICATE BASED ON GENERATIONAL BACKGROUNDS ?
YES NOVery Carefully…
Learn to communicate with the different generations and you can eliminate many major confrontations and misunderstandings in the workplace and world of business
HOW ? 1 2 3 4
GENERATIONS
Exercise in Communication
Techniques
Pick a Partner(A & B)
Identify their Generation (to yourself)
Describe the gift box
Don’t tell them what is inside
Partner opens box
Describes to you what is in the box
Tells you why they are delighted with the gift
Pre-conceived notion of what was in the box
“B” had a slight advantage
This forced “A” to make an adjustment
Communication ?
Was this a good exercise ?
Why or Why Not?
Tell me about your
communication…….
TraditionalsBoomers
Gen X’ersMillennials
???????
Report Card
COURSE GRADE
• English 104
• Math 115
• Gym 105
• Spanish 112
• Geography 103
G.P.A. 4.2 !
EVERYONE GETS A TROPHY!
The team finished dead last!
CORE VALUES
TRADITIONALSRespect for authorityConformersDiscipline
BOOMERSOptimismInvolvement
GEN X’ersSkepticismFunInformality
MILLENNIALSRealismConfidenceExtreme FunSocial
FAMILY
TRADITIONALSTraditionalNuclear
BOOMERSDisintegrating
GEN X’ersLatch Key Kids
MILLENNIALSMerged Families
EDUCATION
TRADITIONALSA Dream
BOOMERSA Birthright
GEN X’ersA Way to Get There
MILLENNIALSAn Incredible Expense
COMMUNICATIONS MEDIA
TRADITIONALSRotary PhonesOne-on-oneWrite a Memo
BOOMERSTouchtonePhonesCall me Anytime
GEN X’ersCell PhonesCall me only at work
MILLENNIALSInternet Picture phonesE-mailTexting
DEALING WITH MONEY
TRADITIONALSPut it AwayPay Cash
BOOMERSBuy now, Pay Later
GEN X’ersCautiousConservativeSave, Save, Save
MILLENNIALSEarn to Spend
TRADITIONALSHOW WILL YOU INCENTIVIZE THEM ?
SATISFACTION IN A JOB WELL DONE
WHAT KIND OF FEEDBACK WORKS ?
NO NEWS IS GOOD NEWS !
TRADITIONALSWHAT MESSAGE MOTIVATES THEM ?
YOUR EXPERIENCE IS RESPECTED
WHAT IS THEIR STYLE ?
INDIVIDUAL !
BOOMERSHOW WILL YOU INCENTIVIZE THEM ?
TITLE
WHAT KIND OF FEEDBACK ?
DON’T NECESSARILY WANT IT !
RECOGNITION
BOOMERSWHAT MESSAGE MOTIVATES THEM ?
YOU ARE VALUED - YOU ARE NEEDED
WHAT IS THEIR STYLE ?
TEAM PLAYER LOVE MEETINGS !
GEN X’ersHOW WILL YOU INCENTIVIZE THEM ?
FREEDOM IS THE BEST REWARD
WHAT KIND OF FEEDBACK ?
THEY CRAVE IT !
GEN X’ersWHAT MESSAGE MOTIVATES THEM ?
DO IT YOUR WAY
WHAT IS THEIR STYLE ?
ENTREPRENEURIAL
FORGET THE RULES
MILLENNIALSHOW WILL YOU INCENTIVIZE THEM ?
MEANINGFUL WORK
WHAT KIND OF FEEDBACK ?
WHENEVER I WANT IT, I GET ITAT THE PUSH OF A BUTTON !
MILLENNIALSWHAT MESSAGE MOTIVATES THEM ?
YOU WILL WORK WITH OTHER BRIGHT, CREATIVE PEOPLE
WHAT IS THEIR STYLE ?
PARTICIPATIVE
The Scrub ChallengeThe physicians in the practice have mandated that all will wear uniforms at work. In order to see that everyone is happy with the outcome, you put together a multigenerational team to investigate the possibilities and make recommendations to management so that a policy can be written.
The Scrub Challenge
The deadline comesand nothing has happened….
The Scrub Challenge
What do you do ?
The Scrub Challenge1. Disband the team and make a decision yourself
as to what will be worn and write the policy ?
2. Disband the team and appoint a new one with the same mission ?
3. Meet with the original team and mandate that they get it done by a new deadline ?
4. Go back to the physicians and explain that it has not gone well and they perhaps should re-consider ?
Why do you suppose the problems occurred ?
What could you have done to avoid this ?
COMMUNICATION…….
George Bernard Shaw
The single biggest problem in communication is the illusion that it has taken place.
COMMUNICATION…….The more elaborate our means of communication, the less we communicate.
Joseph Priestly
How can we be sure that communication has actually taken place ?
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.
Tony Robbins
The Bottom LineIn order to be a success at your job, you must be able to communicate…. effectively !
The Bottom Line
Communication has become much more difficult in the past 10-15 years
The Bottom Line
It is imperative that you be willing to look at things through the other persons eyes!
The Bottom LineYou must consider approaching people on a level where they will feel comfortable
The Bottom Line
When assigning duties or hiring for new positions, understand where they are coming from and make every effort to assign them to a role where they will be fulfilled.
Steven R. Robinson, COE, FASOA
S RConsulting&
steve@srr2.com 423-316-3934
TRADITIONALS BOOMERS GEN X’ERS MILLENNIALS
Core Values Respect for Authority Involvement Informality Extreme FunConformers Optimism Skepticism RealismDiscipline Fun Confidence
Social
Family Traditional Disintegrating Latch-key kids Merged FamiliesNuclear
Education A Dream A Birthright A way to get An Incredible ExpenseThere
Communication Rotary Phones Touch-tone phones Cell Phones InternetMedia One-on-one Call me Anytime Call me only at Smart Phones
Write a memo Work EmailTexting
Dealing with Put it Away Buy now, pay later Cautious Earn to SpendMoney Pay Cash Conservative
Save, save, save
1920-1945 1946-1964 1065-1980 1981-2000
TRADITIONALS BOOMERS GEN X’ERS MILLENNIALSWork Ethic Hard Work Workaholics Eliminate the task What’s NextAnd values Respect Authority Work efficiently Self reliance Multitasking
Sacrifice Crusading causes Want Structure & TenacityDuty before fun Personal Fulfillment direction EntrepreneurialAdhere to the rules Desire Quality Skeptical Tolerant
Question Authority Goal OrientedWork is……. An Obligation Exciting adventure Difficult challenge Means to an end
A Contract Fulfillment
Leadership Style Directive Consensual Everyone is the same *TBDCommand & Control Collegial Challenge Others
Ask Why
Interactive Style Individual Team Player Entrepreneur ParticipativeLoves to have mtgs
Communications Formal Memo In person Direct – Immediate Email voice mail
Feedback & No news is good news Don’t appreciate it Sorry to interrupt, but Whenever I want Rewards Satisfaction in a job Money how an I doing? It, at the push of
well done Title Recognition Freedom is the best a buttonReward Meaningful Work
TRADITIONALS BOOMERS GEN X’ERS MILLENNIALS
Messages that Your experience is You are valued Do it your way You will work with Motivate Respected You are needed Forget the rules other bright,
creative people
Work and Family Ne’er the two will No Balance Balance BalanceLife meet Work to five
1920-1945 1946-1964 1065-1980 1981-2000
Top 50 Most Popular Text Terms used in Business
AFAIC - As Far As I'm ConcernedASAP - As Soon As PossibleBHAG - Big Hairy Audacious GoalBOHICA - Bend Over Here It Comes AgainCLM - Career Limiting MoveCYA - Cover Your Ass -or- See YaDD - Due DiligenceDQYDJ - Don't Quit Your Day JobDRIB - Don't Read If BusyEOD - End Of Day -or- End Of DiscussionEOM - End Of MessageEOT - End Of Thread/Text/TransmissionESO - Equipment Smarter than OperatorFRED - F***ing Ridiculous Electronic DeviceFUBAR - F***ed Up Beyond All Recognition (or Repair)FYI - For Your InformationGMTA - Great Minds Think AlikeHIOOC - Help, I'm Out Of CoffeeIAITS - It's All In The SubjectIANAL - I Am Not A LawyerKISS - Keep It Simple StupidLOPSOD - Long On Promises, Short On DeliveryMOTD - Message Of The DayMTFBWY - May The Force Be With YouMYOB - Mind Your Own Business
50 most used texting shortcuts
NRN - No Reply NecessaryNSFW - Not Safe For WorkNWR - Not Work RelatedOTP - On The PhoneP&C - Private & ConfidentialPDOMA - Pulled Directly Out Of My AssPEBCAK - Problem Exists Between Chair And KeyboardPITA - Pain In The AssQQ - Quick Question -or- Cry MoreRFD - Request For DiscussionRFP - Request For ProposalSBUG - Small Bald Unaudacious GoalSME - Subject Matter ExpertSNAFU - Situation Normal, All F***ed UpSSDD - Same Sh** Different DaySTD - Seal The Deal, Save The Date, Sexually Transmitted Disease, Stuff To DoSWAG - Scientific Wild Ass Guess -or- SoftWare And GiveawaysTBA - To Be AdvisedTBD - To Be DeterminedTWIMC - To Whom It May ConcernTIA - Thanks In AdvanceWIIFM - What's In It For MeWOMBAT - Waste Of Money, Brains And TimeWTG - Way To Go
50 most used texting shortcuts