Assessing the IT – Business

Alignment Maturity

Mohammed Khaiata

Monday, 12 th of May 2008

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Overview

• DEF United Group DUG• Strategic Alignment Maturity Model• Alignment Areas• Research Methodology• Data Collection• Analysis• Recommendations• Q & A

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DEF United Group DUG

• Global Presence, 15+ countries

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DEF United Group DUG

• 5th Largest Interior Contracting Company

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DEF United Group DUG

• Organic & acquisitive growth strategy– 11 Branches

• Qatar, KSA, China, Morocco, India, Egypt, etc.– 10 Subsidiaries (with global presence)

• Theme parks• Museums• Yachts• Airports• Metros• Etc.

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DEF United Group DUG

• Listed Recently in – DIFX Dubai International Financial eXchange &– London Stock Exchange LSE

• 6500 Employees• 20+ Nationalities

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DEF United Group DUG

• Organizational Structure

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IT Department

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Objectives

• Assessing the current maturity level of the alignment between IT & business in DUG

• Identify gaps• Suggest Remedies

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Strategic Alignment Maturity Model

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Alignment Areas

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Research MethodologyStart

Unidimensional Framework

Five Groups

IT Director’s Review

Tailoring to DUG

Pilot with First Line Manager

Regrouping into Four Groups

Another Pilot with GM

Paraphrasing & Redirecting

Final Pilot with Staff

Rephrasing & Redirecting

IT Director’s Final Review

Demographic Classification

Anonymity

Four Separate Surveys

Test & Rollout

Collecting Responses

Quantitative Analysis

Qualitative Analysis

Suggesting Remedies

End

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Construct Validity

• Unidimensional Framework• Multiple Pilot Runs• Multiple Reviews by IT Director• Chain of Evidence• Multiple Sources of Evidence• Multiple Reviews by Key Informants

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Internal & External Validity

• Well Known Framework– Strategic Alignment Maturity Model

• Multiple Reviews

• n = 1• Logic Can be Replicated• Well Known Model

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Reliability

• Explained Protocol• Database of Questions • Database for Responses• Cross-Checking with IT Director

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Concerned Groups

Management

Staff

IT Management

IT Staff

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Sample Question, Architecture• “IT department in our company provides

software systems that” For Staff– Fulfill the basic needs to run my business like

Excel, AutoCAD, P5, eProMIS, etc.– Automate most of the daily tasks I'm doing like

purchase, tendering, document control, etc.– I cannot do my job without them– Help me to do my job smoothly and effectively

(few clicks and it is done) – Offer better, simpler, and more effective ways to

do my job

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Sample Question, Paraphrased• “IT department in our company provides

software systems that” For Management– Scarcely fulfill the basic needs to run my

business like the email and Excel.– Provide me with the reports that I need to make

informed decisions.– Provide me with real time reporting and

dashboards to monitor my business processes.– Have new tools and services to extract trends

and anticipate future opportunities.– Help me planning for my strategy

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Data Collection

• By Group

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Data Collection

• By Business Types

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Data Collection

• By Company Experience

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Data Collection

• By Industry Experience

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Data Collection

• By Gender

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Analysis

• Communication, – Inter / Intra Organizational Learning

Response54321

ITSMS

Group

Each symbol represents up to 2 observations.

Inter / Intra Organizational Learning

N Median

Confidence Interval

Lower Upper

75 1 1 2

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Analysis

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Analysis

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Analysis

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Analysis

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Analysis

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Analysis

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Analysis

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Identified Gaps

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Suggested Remedies• 1) Knowledge Management• 2) IT Governance.• 3) Enterprise Architecture EA

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Suggested Remedies

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Suggested Remedies

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1) Knowledge Management

• Current Pathologies– Monopolies– Time Scarcity

• IT as Knowledge Broker– CoPs– Blogs

• Learning Management System

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2) IT Governance

Copyright 2008 Imran A. Zualkernan

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Don’t Know

Anarchy

Duopoly

Federal

Feudal

IT Monarchy

Business Monarchy

IT

Investments

Business Application

Needs

IT Infrastructure

Strategies

IT ArchitecturesIT Principles

Decisions

ARCH-TYPE Input Decision Input Decision Input Decision Input Decision Input Decision

1

0

83

15%

0

1

0

How Enterprises Govern

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18

3

14

36

0

2

0

20

0

46

34

0

0

6

73

0

4

15

1

1

0 7

10 59

1 2

59

30

6

23

0 1

0 2

1 12

0 8

1 18

81 30

17 27

0 3

0 2

1 30

0 9

0 3

93 27

6 30

0 1

0 0

Each cell represents % of 256 enterprises in twenty-three countries. Column add up to 100%

use

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3) EA, Operating Models

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3) EA, Operating Models - DUG

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3) EA, Current EA of DUG

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3) Suggested EA – Project Level

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3) Suggested EA – DUG Level

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Conclusion

Copyright 2008 Imran A. Zualkernan

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Don’t Know

Anarchy

Duopoly

Federal

Feudal

IT Monarchy

Business Monarchy

IT

Investments

Business Application

Needs

IT Infrastructure

Strategies

IT ArchitecturesIT Principles

Decisions

ARCH-TYPE Input Decision Input Decision Input Decision Input Decision Input Decision

1

0

83

15%

0

1

0

How Enterprises Govern

27

18

3

14

36

0

2

0

20

0

46

34

0

0

6

73

0

4

15

1

1

0 7

10 59

1 2

59

30

6

23

0 1

0 2

1 12

0 8

1 18

81 30

17 27

0 3

0 2

1 30

0 9

0 3

93 27

6 30

0 1

0 0

Each cell represents % of 256 enterprises in twenty-three countries. Column add up to 100%

use

Q & A

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