AppleCare for Enterprise is a feature rich, comprehensive support and service product

tailored specifically for Enterprise customers.•AppleCare Account Manager : • Coordinates an onsite technical review

• Tracks hardware and software issues

• Provides monthly activity reports

•IT department support : • 24/7, one hour response for P1 issues

• All Apple hardware and software

• IBM MobileFirst for iOS solutions

• MDM, security, and deployment technologies

•Employee support• Apple hardware and software

• Personal accounts and settings

• Local language support during business hours

• 24/7 English support

•Onsite hardware service• 2 or 3 years of coverage

• Next-business-day onsite service for all Apple hardware

• Onsite service delivered by IBM Global Technology Services

•Device replacement•Replace up to 10% of iPad or iPhone devices

•Like-for-like device exchange

•Controlled by your IT department

•Global inventory managed by Apple

www.apple.com/support/enterprisewww.apple.com/support/enterprise